Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
Successfully saved! You can find all your saved articles at Dynadot Help > Saved Articles.

What is the difference between refunding an order and cancelling an order in your Website Builder store manager?

Our Website Builder store manager makes it easy to manage orders from your online store. The store manager is available with our Website Builder Pro plan.

Cancelling an order can only be done before the product is shipped or "fulfilled" as our system calls it. Cancelling an order will automatically refund the customer in the full amount - including any shipping or taxes paid.

Refunding an order is really more like returning an order. You can only use our refund tool after an order has been shipped or fulfilled. This tool allows you to refund part of an order (cancelling an order only refunds the full amount). For example, if someone ordered two products, but only wanted to return one, you could refund them for the product they are returning only. Our system also gives the choice whether or not to refund the shipping.

Was this article helpful?
Sorry about that! What did you find most unhelpful?
Thanks for your feedback. We're glad we could help.
Thanks for your feedback. We will continue to improve.

Share and Get $5

Learn about our easy-to-use referral program that provides nothing but value.

Still Require Assistance?

Check out our resources
Are you sure you want to close the chat?Chat will be closed and the chat history will be cleared.
continue to sign out,
or stay on chat.
To review this chat session please click this windows.
Chat Online
Chat Online0