Forum

The problem is solved. When you start your purchase you need to:

1) Buy a domain name or allready own a domain name
2) Buy the Hosting package

I found it confusing that you enter a webadress for the hosting package but you need to seperatly registrate the name. However it makes probably sense if you have several webpages for the same package.

So if you run into the same problem at the beginning you can check if you actually bought a domainname!
---------------------------------------------------------

My account is a Basic & Advanced Hosting package

I setup a new FTP Account in the cPANEL
Then tried it on filezilla, corefile and on dreamweaver. The connection always fails!

I tried the Configuration Files according to the instruction and tried it manually several times.
It does not work!

Here is the response of the programms:

Filezilla_3.2.7.
Status: Connecting to 220.250.64.24:21...
Status: Connection established, waiting for welcome message...
Error:  Connection timed out
Error:  Could not connect to server

Corefile
Started on Friday February 10, 2012 at 13:15:PM
Resolving royalsofas.com.coreftp...  
Connect socket #936 to , port 21...
Can't establish connection --> royalsofas.com.coreftp:21 @ Fri Feb 10 13:16:28 2012   (0-5)
Waiting 32 of 61 seconds for retry #1.


- It is not a firewall problem!
- I have another site running with another provider and I can access the space perfectly by using filezilla or corefile

Please provide some support!


 [This post has been edited by r_a_hongkong_hk on Feb 11, 2012 7:25pm.]