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DynaDot needs better support channels

Posted By s_d_sagle_us

8/9/2021 10:15

As a DynaDot reseller, I am fining it tough to be able to contact anyone at DynaDot. Am I alone in this concern? I go to support, and it says Chat is busy...so I cant chat with someone...I go to Support Tickets and DynaDot doesnt allow customers to submit tickets? So how are we supposed to communicate with DynaDot? Via Forums??? Please :(

Can you guys PLEASE enable a way to communicate with you and log communications? A Simple ticket system would do....you would get a lot more business if your communication avenues actually existed. It is concerning to me, as we are in process of moving a few thousand domains over from our other registrars, but this issue is really causing us to rethink going with DynaDot.

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Posted By teamdynadot

9/8/2021 16:29

Thank you for your concern, we sincerely apologize for the delayed response. Typically if you are wanting to contact Dynadot, you can refer to the contact us section https://www.dynadot.com/community/about/contact.html to send us an email, or you can open a live chat. Our customer support team that handles chat are not bots, so occasionally, if there is a higher than normal chat volume, there may be a bit of a wait. We do apologize once again.

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