Account Holder Disputes

Help!  Someone hijacked my Dynadot account!

If you feel someone has hijacked your Dynadot account, you should immediately notify our staff at [email protected].  We will open an investigation into your complaint.  First, we will ask you to provide us with proof that you are in fact the true account owner.  Then, we will give the other party an opportunity to respond and prove that they are the true account owner.  We require documentary evidence, such as emails and screenshots of orders processed through the account.  If you do not promptly respond to our inquiries, there is a risk that you will lose any claim to the account, and the investigation will be closed.  While Dynadot will make every effort to assist persons who have fallen victim to account hijacking, we cannot guarantee any specific result or outcome of any investigation.  Note that this complaint procedure may only be used once per account; subsequent claims may not be handled.

Please be aware that any and all decisions by Dynadot arising out of any account holder disputes are at the absolute discretion of Dynadot staff and any such decisions are final.  Dynadot reserves the right to refuse to investigate account holder disputes, particularly if you have filed a prior complaint for account hijacking.

Dynadot takes account security very seriously.  We have invested a great amount of resources and effort into making sure our system is safe and secure for our users, by using state of the art technology.  So, please do your part in keeping your account information confidential. 
 

I bought this Dynadot account.  Now the seller claims I hijacked it!

If your claim is that you bought the account from someone else, you will have to provide documentary evidence of any such sale.  However, Dynadot strongly urges all users to avoid account transfers as a means of changing domain owners.  

Account Security - Make Sure You're Protected

Be mindful that our Service Agreement requires you to maintain the security and confidentiality of your own Dynadot account, including the password and username.  Never give your account information to anyone for any reason.  
 

Domain Name Disputes

Should you have a dispute with another party over the registration and use of an Internet domain name, you should refer to the Uniform Domain-Name Dispute Resolution Policy (UDRP) located at http://www.dynadot.com/icann_dispute.html.  The UDRP lays out the steps you can take to retrieve ownership and/or control over a domain name.  This is a common solution when you believe someone is "cyber squatting" on a trademarked name that you own.