Dynadot, LLC will not release customer information or account information without the express permission of the customer or when required by law. If you seek user or account information of a Dynadot customer in connection with a civil legal matter, you must personally serve us with a valid subpoena.
Upon receipt of a valid civil subpoena, we will notify the customer whose information is sought via email or U.S. mail. Please note, that we will not immediately produce the customer information sought by the subpoena, in order to provide the customer with an opportunity to move to quash the subpoena in court.
Fees for Subpoena Compliance
By submitting the civil subpoena to Dynadot, you agree to pay these costs. Our schedule of costs is as follows:
Research - $75.00/hour
Postage - cost as billed
Copies - $0.25/page
- Upon request, we can arrange for overnight delivery service if a valid "Bill To" account number for the selected shipping company is provided to us.
- Please note, that we will not deliver any information sought by a subpoena until payment is received.
Policy Regarding Email
Dynadot will not produce the content of email, as the Electronic Communications Privacy Act, 18 U.S.C. §2701 et seq., prohibits an electronic communications service provider from producing the contents of an electronic communications, even pursuant to subpoena or court order, except in limited circumstances.
Our email servers may not retain deleted or sent email. However, deleted email may be recoverable from back-up servers for a limited time. We reserve the right to request a copy of the complaint and any supporting documentation that demonstrates how the Dynadot email address is related to the pending litigation and the underlying subpoena.