Помощь

• Как изменить параметры СМС?

  Если вы уже включили вход по СМС и вам нужно изменить параметры СМС, выполните следующие действия. Войдите в личный кабинет Dynadot. Выберите «Безопасность» в раскрывающемся меню «Моя информация». Разблокируйте учетную запись с помощью кнопки в верхней части страницы. В разделе «СМС-аутентификация» введите пароль учетной записи Dynadot в поле «Пароль». Нажмите кнопку «Отключить СМС». Нажмите кнопку «Удалить номер телефона СМС». Введите новый номер телефона. Нажмите кнопку «Установить номер телефона СМС». Затем нажмите кнопку «Получить СМС-токен». На ваш номер будет отправлен 6-значный код, чтобы убедиться, что введен правильный номер. Этот проверочный код будет действителен в течение 1 часа. Введите тестовый код СМС в поле «Ввод токена». Нажмите кнопку Включить СМС, чтобы сохранить изменения. ПРИМЕЧАНИЕ: оператор сотовой связи может взимать комиссию за СМС-сообщения, отправленные на ваш мобильный телефон. Как активировать параметры СМС-аутентификации? Когда мне потребуется вводить код СМС-аутентификации? Помогите! Я потерял телефон! Как отключить аутентификацию по СМС?

• RDAP Help

  What is RDAP? The Registration Data Access Protocol (RDAP) allows the lookup and search of domain, nameserver, and entity objects within a registry. RDAP is similar to WHOIS in that it will return information about objects within a registry. Unlike WHOIS however, RDAP responses are returned in a structured, machine readable format. Rdap responses are returned in the form of JSON.Example Usage Domain Lookup:https://rdap.dynadot.com/domain/name.tld

• How does buying a domain using the Make Offer system work?

  If you are not signed in to your Dynadot account, or do not have one yet: After choosing the domain you are interested in, you will be taken to the Make Offer screen. If the seller proposes a counter-offer, you will be notified via email. If the seller accepts your offer, you will be notified via email. The seller will finalize the sale, and another email will be sent to you; this email will contain the checkout link you will use to add the domain to your cart. Once you receive the link, you will need to follow the steps to checkout (if you do not have a Dynadot account yet, you will be prompted to create one). After the order is complete the domain will stay on a "Buy Lock" status for 30 days. This prevents the buyer from moving the domain to another Dynadot account or transferring the domain to another domain registrar. After the 30-day period has passed, the "Buy Lock" will automatically be removed. If you are the buyer, and you are signed in to your Dynadot account, the process will be the same as above, but you will be able to access the chat through your Dynadot control panel. To do so: Click My Marketplace in the left-side menu bar. Click Offers In/Out.

• Как выставить домен на продажу на пользовательском аукционе Dynadot?

  You can now auction your domains with our new User Auctions feature! Auctioning your domain is easy, just follow these steps: Войдите в личный кабинет Dynadot. Before you can list a domain for auction, you will need to unlock your account. Выберите «Мои домены» в меню слева и щелкните «Управление доменами» в раскрывающемся списке. Check the box next to the domain name you wish to list for auction, and select "Sell Domain" from the "Bulk Action" drop-down menu. Select "Auction" from the drop-down list. Set a "Starting Price" for your auction listing. If you would like to use one of our auction landing pages, check the “Auction Landing Page” option, and select the template you would like to use. Please note that this will override any DNS or name server settings currently being used, but the current settings will stay saved in your Dynadot account. Click the "Auction Domain" button to list your domain for auction. ВАЖНО: The auction will start immediately after you click the "Auction Domain" button. YOU CANNOT MODIFY THE AUCTION ONCE IT STARTS, but an auction can be cancelled until a bid is placed. Dynadot's auction commission is 10% of the final price. There is no listing fee at this time. All Dynadot user auctions will last for 7 days. Once a domain has been listed in our User Auctions it cannot be unlocked, deleted, moved to another Dynadot account, or transferred to another registrar. It is not possible to auction a domain that expires in less than 15 days as the processing period will take 5-10 days. Auction proceeds are given in account credit by default. This credit can be used as payment for any future orders placed at Dynadot. NOTE: Dynadot now supports Payouts.

• How do I withdraw my Dynadot account balance?

  To withdraw your Dynadot account balance, please follow these steps: Войдите в личный кабинет Dynadot. Select "Payments" from the left-side menu bar and click "Payout Log" on the right. Select "Request Payout". If your account is locked, you will be prompted to unlock your account before proceeding. Unlocking your account will require you to enter your "Birthday" (as well as a Token Code if you have set up Google Authenticator and/or an SMS Code if you have SMS set up). After entering the necessary information to unlock your account, click the "Unlock Account" button. This will take you back to the payouts page where you can enter the "Payout Amount" and select your preferred currency & payout method from the drop-down menu. Depending on the type of method you select, you maybe be prompted to submit additional information. Нажмите кнопку «Запрос выплаты». Please NOTE: If you select PayPal, there maybe an additional fee. Unfortunately this is outside of our control and will be deducted from the payout amount. Please check our Payout Policy to ensure your account is eligible for a payout.

• Помогите! Я потерял телефон и серийный номер! Как изменить параметры Google Authenticator или СМС?

  Если вы потеряли мобильный телефон или не можете воспользоваться приложением Google Authenticator, вам потребуется выполнить сброс параметров. Чтобы отправить запрос на сброс, выполните следующие действия. Войдите в личный кабинет Dynadot. Выберите «Безопасность» в раскрывающемся меню «Моя информация». Нажмите кнопку «Управление Google Authenticator» или «Управление аутентификацией по СМС». Щелкните ссылку «Телефон утерян» на новой странице. Введите ответ на ваш секретный вопрос и предоставьте дополнительную информацию ниже. Обратите внимание, что ваш ответ должен точно совпадать с тем, что вы ввели при его создании. Нажмите кнопку Отправить запрос, чтобы отправить запрос. Сотрудник Dynadot рассмтрит ваш запрос перед тем, как изменить ваши параметры Google Authenticator или СМС. Мы можем связаться с вами по адресу почты, указанному в вашем личном кабинете, если нам потребуется дополнительная информация. Обработка запроса может занять до 2 рабочих дней.

• Does Dynadot have a ChatGPT (Ask AI) option?

  Yes, our customers can use A.I. to help them sell their domains directly into your Dynadot control panel. To find this option, please follow these steps: Sign in to your Dynadot account. Click on “My Domains” in the left side menu bar. Click on “Manage Domains”. Select the domain you would like to sell (click the blue hyperlink that is the domains name). Look up in the top right coroner of the page and you will see “Ask AI”. Select between the options provided. Please note: There IS a limit on ChatGPT requests. They are: regular - 20 daily requests; bulk - 50 daily requests; super bulk - 100 daily requests.

• How do I pay in installments?

  Dynadot supports installment payment plans for marketplace and auction orders. As a buyer, here's how to select this as an option, depending on where you're purchasing the domain from. For Marketplace Domains:If this option is available for the domain you're interested in purchasing, you'll see the options “Buy Now” or “Pay in Installments”. Click the “Pay in Installments” option. Specify your installment term. For Auction Domains:If this option is available for the domain you're interested in purchasing, you'll see “Installment payment option is available for this auction” on the bidding page. From within your account control panel, click "Aftermarket" in the left-side menu bar. Click "Auction Bids". On the "Auction Bids" screen, click the “Set Installment Plan” option. Specify your installment term. NOTE: You can edit the installment term by following those same steps. In order to use the installment plan for auction domains, you must opt into the installment option before the auction ended. Once the auction ends, this option is no longer available. Any installment terms will also be fixed. For Make Offer Sales: Once both you and the seller have agreed on a price using our Make Offer System, you'll see the options “Buy Now” and “Pay in Installments”. After clicking “Pay in Installments”, specify your installment term. To make manual payment(s) on upcoming installments: From within your account control panel, select "Payments" from the left-side menu bar and click "Installments Due" on the right. Select the domain(s) you would like to make payment on. And click 'Make a payment'. Select the number of payment(s) you would like to make (click 'Select All' if you want to pay the domain in full). Then click 'Send to cart'. Autopay options:For user auctions:Please follow these steps (aftermarket autopay is not applicable for marketplace sales. Please follow the separate steps below for instruction to set autopay for marketplace sales on installment payment plan).NOTE: This must be set prior to the order completing. For marketplace sales: From within your account control panel, select "Payments" from the left-side menu bar and click "Installments Due" on the right. Select the domain you would like to make payment on. Click the payment method tab. Select autopay. Select 'ON' then choose your method. Finally save your method. NOTE: You must agree to the terms of the installment payment in order to proceed in any of the above scenarios. The minimum order cost for installment payments is $100 USD. The minimum number of installments is 2. The maximum number of installments is 12. Your initial payment will include 15% down payment plus the 1st installment. The sale proceeds are credited to the seller as we receive payments from the buyer, typically on a monthly basis, unless the buyer has chosen to pay the remaining sum earlier. Sales are added to the sellers account as Dynadot account credit, but can be paid out on request. Please note: Expired Auction orders have a max installment limit of 10 months. All payments made by the buyer are non-refundable and the seller keeps all proceeds up until this point. For full information, please visit our Installment Payment Plan .

• How do I bid on a User Auction?

  Dynadot now offers User Auctions! Domains listed in our User Auctions have been listed by Dynadot users themselves! To place a bid in a User Auction, please follow these steps: Войдите в личный кабинет Dynadot. Find the domain you want to bid on on the "User Auctions" page, under the "Aftermarket" section of our site. Щелкните доменное имя. In the price box, enter your proxy bid amount. Установите флажок ниже, чтобы подтвердить, что вы заплатите за этот торг в случае выигрыша и что вы ознакомлены с нашим Соглашением на обслуживание. Нажмите кнопку «Сделать ставку», чтобы разместить ставку. NOTE: If a bid is placed in the last 5 minutes of the auction, the auction time will be extended for another 5 minutes. There is no limit to the number of times an auction may be extended before the auction's final "end time" is set. Domains won in our User Auctions will be placed in "Buy Lock" status for 30 days. Please note that domains won in our User Auctions will not be renewed with the order, and any renewal cost would not be included in the final price.

• Why is Dynadot asking me to send in identification?

  To minimize fraud, we sometimes ask our customers to provide additional verification. However rest assured Dynadot takes your security and your documents’ security very seriously. Please see below to review our efforts: PCI level 1 compliance: We adhere to the best practices and standards defined and outlined by the PCI Security Standards Council. This level of comprehensive security has been outlined by American Express, Discover, JCB International, MasterCard, Visa Inc, and others through the PCI security counsel. Limit access: The documents you submit are not exposed to all employees at Dynadot. Rather, only those whom need to see the documents have 2FA access. Responsible retention and deletion: Your data is never sold, leased, saved elsewhere for any reason. We also automate our deletion process, so your documents are not stored indefinitely or for longer than needed. GDPR: Dynadot adheres to the General Data Protection Regulation (GDPR) guidelines set forth by the European Union.