I was registering a new domain name few days ago using my credit card and discovered it's empty and the order is now in "Waiting for Payment" status and i need to pay it using moneybookers which has funds and i need to pay the order to complete the registration - how can i do this ? just ignore the pending order and make a new one or what ?
Posted By teamdynadot02/05/2007 07:29
teamdynadot replied tech_entrance
You can email us and we will reset the payment method for your order.
Or you can just create a new order, and the system will automatically cancel the old order then the seconds order completes.
We are currently working on a way to modify the payment method for an order from the account area.
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Posted By tech_entrance02/06/2007 15:06
tech_entrance replied tech_entrance
Thanks for your reply, i just created a new order and finished it
now you can delete the open order if you may do this
btw, is [email protected] the support e-mail ?
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Posted By teamdynadot02/06/2007 20:15
teamdynadot replied tech_entrance
Our system automatically cancels the first order when you re-submit it. Yes, our support email is [email protected].
Processing a "Waiting for Payment" order