Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
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  • It's my account! Why do you need me to send in identification?

    We take your account security very seriously and have invested a great amount of resources and effort into making sure our system is safe and secure for our users by using state-of-the-art technology.If a hacker were to gain access to your email account, it would not take much work for them to submit password lookups for any other account that is associated with your email address. Something as simple as a password lookup has resulted in domains being stolen from their owners or having their website traffic hijacked.Fortunately, Dynadot has added several layers of security to try and prevent hackers from stealing your valuable domains. These include your "Security PIN," secret question and answer, Google Authenticator, SMS security and security key.When we may ask you to send photo identification to confirm who you are: You have forgotten your "Security PIN" You have forgotten or have entered an incorrect secret answer You have lost your cellphone or need to reset your Google Authenticator, SMS settings, or security key.

  • Dynadot Will Never Request Your Username and Password via Email

    At Dynadot, we emphasize the importance of account security and raise awareness about a common email technique employed by fraudsters. As with other companies, scammers attempt to obtain sensitive information by impersonating Dynadot and sending phishing emails requesting your username and password.We want to re-assure you of Dynadot's commitment to your account. We will NEVER send an email asking for your Dynadot username and password information. Safeguarding your account and personal data is our utmost priority.Here are some friendly reminders: Dynadot will never ask for your username and password via email: This information, your username and password, are confidential and should never be shared with anyone under any circumstances. Be cautious of email requests: Exercise caution when you receive an email claiming to be from Dynadot that asks for your full login details. These emails are fraudulent attempts to deceive you. Legitimate communication from Dynadot will always direct you to log in directly through our secure website. Check email sender details: Always verify the sender's email address. Scammers often employ deceptive tactics to make their emails appear genuine. Official emails from Dynadot will always come from a "@dynadot.com" domain. Only use secure login methods: To ensure the security of your account, always log in to your Dynadot account directly through our official website (https://www.dynadot.com) or our official mobile app. Avoid clicking on suspicious links or accessing your account through unfamiliar sources. Enable two-factor authentication (2FA): Dynadot has several 2FA options. We strongly recommend enabling 2FA on your Dynadot account for an added layer of security. Report suspicious emails: If you receive an email that appears to be a scam or impersonation attempt, please promptly forward it to our support team for further investigation. Your vigilance and assistance in identifying potential scams are greatly appreciated. At Dynadot, we continuously enhance our security measures to protect your information and maintain the integrity of your account. Your trust is of utmost importance to us, and we remain dedicated to ensuring your online safety.

  • Why is Dynadot asking me to send in identification?

    To minimize fraud, we sometimes ask our customers to provide additional verification. However rest assured Dynadot takes your security and your documents' security very seriously. Please see below to review our efforts:PCI level 1 compliance: We adhere to the best practices and standards defined and outlined by the PCI Security Standards Council. This level of comprehensive security has been outlined by American Express, Discover, JCB International, MasterCard, Visa Inc, and others through the PCI security counsel.Limit access: The documents you submit are not exposed to all employees at Dynadot. Rather, only those whom need to see the documents have 2FA access.Responsible retention and deletion: Your data is never sold, leased, saved elsewhere for any reason. We also automate our deletion process, so your documents are not stored indefinitely or for longer than needed.GDPR: Dynadot adheres to the General Data Protection Regulation (GDPR) guidelines set forth by the European Union.

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