Dynadot Help

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  • Do you have a Payout Policy?

    Yes, we provide payouts for account credit and sales balance with the following conditions: Please request a refund to the original payment method if the order is still eligible for a refund. There is a 5% fee on account credit that is paid out to cover costs associated with the transaction (This fee is waived for payouts made from your Sales Balance). The minimum payout amount in USD that can be requested is $100 USD. The minimum payout amount in CNY that can request is 700 yuan. Payouts are made via PayPal to the email that you specify. Payouts via Alipay are available for account credit in CNY and are made to the account associated with the email or phone number that you specify. Payouts by check wire are also available for account credit in USD. Payouts by Payoneer are available in USD for both account credit and sales balance payouts. Because PayPal charges extra fees to payout International accounts, there may be an additional cost for payouts under $500 USD. Requesting a payout of less than $500 USD can result in additional fees. You may be required to verify account details. Updating your account information will trigger a 30 day waiting period. Payout requests can be denied if we are unable to verify the account holder, fraudulent activity has been identified, or is suspected in connection with the account making the request. First time payout orders will take longer, it can take a minimum of seven to ten business days to complete. Subsequent payout orders can take two to five business days to complete. NOTE: Dynadot is not responsible for any additional fees that may be charged by PayPal or any other payment method providers. Accounts must be active for at least 6 months if you are requesting a payout, with the exception of Sales Balance payouts from Marketplace Sales where your Account must be active for at least one month. Withdraws of prepay credit upon which a bonus have been received or granted will result in the bonus being forfeited.

  • How do I withdraw my Dynadot account balance?

    To withdraw your Dynadot account balance, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar and click "Payout Log" on the right. Select "Request Payout". If your account is locked, you will be prompted to unlock your account before proceeding. Unlocking your account will require you to enter your "Security PIN" (as well as a Token Code if you have set up Google Authenticator and/or an SMS Code if you have SMS set up). After entering the necessary information to unlock your account, click the "Unlock Account" button. This will take you back to the payouts page where you can enter the "Payout Amount" and select your preferred currency & payout method from the drop-down menu. Depending on the type of method you select, you may be prompted to submit additional information. Click the "Request Payout" button. Please NOTE: If you select PayPal, there may be an additional fee. Unfortunately this is outside of our control and will be deducted from the payout amount. And please kindly note that Dynadot is not responsible for any additional fees that may be charged by PayPal or any other payment method providers.Please check our Payout Policy to ensure your account is eligible for a payout.

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