- If my domain expires during a transfer, will the transfer still be completed?
If your domain transfer was initiated before the expiration date, the transfer can still be completed. Most domain registrars will let the domain transfer continue if the domain has expired before the transfer has been completed; however, there are a few registrars that will manually deny the transfer after the domain has expired. If this worries you, you should contact your previous domain registrar, and ask them if they will still let the domain transfer continue since the transfer was initiated before the domain expired. NOTE: A domain transfer does not start right after you submit a domain transfer order to us. A domain transfer starts after the transfer has been authorized. You will receive a "Transfer Initiated" email from us when that happens. See the steps involved in a domain transfer.
- How do I transfer my .AM domain to Dynadot or away from Dynadot?
.AM cannot be transferred through our transfer page (or another registrar's transfer page) like other top-level domain extensions (TLDs). If you want to transfer your .AM domain, you must visit dot.am/TransferTrade.pdf to download and fill out the .AM transfer & trade form. Then, you need to submit this form to email@example.com. Please note that you will be required to submit the following supporting documentation along with the form: Letter from the current domain owner indicating the tasks being authorized Individual Owner: Attach a copy of a valid government issued photo ID for validation purposes Owner Organization: The letter should be on company stationery (letterhead) and include a company seal (if available) Please be aware that this form can also be used to change ownership of a .AM domain (with or without transferring the domain). You cannot use our change owner process for .AM.
- Why can't I transfer my .NGO/.ONG domains to you?
Although we do support .NGO / .ONG domain registrations, we currently do not accept .NGO/.ONG transfers in to Dynadot. If you have a .NGO/.ONG domain registered at Dynadot, you can still transfer the domain away from us to another registrar that does accept .NGO/.ONG transfers in.
- My transfer was successful, but why wasn't a year added to my domain?
There are three potential reasons why a domain name may not have a year added after a transfer: Certain top-level domains (TLDs) do not add a year when they are transferred to another registrar. These domains include (but may not be limited to) .UK, .LT, and .NL. For .UK and .LT, there no cost to transfer to Dynadot as they both are pushed to us by your current registrar with no additional year added. .NL, however, can be transferred to us normally, but doesn't have a year added initially because it is limited to a maximum of 1 year of registration by the registry. The price you pay to transfer goes towards an automatic renewal that our system will complete for you closer to the expiration date of your domain. Domains that are already at or very close to their maximum registration time (this can be up to 10 years depending on the TLD), will not have a year added during a transfer as that would increase the total registration period past the maximum amount of time. You can see what the maximum registration time for a domain is by going to the domain's page and looking at how many years of pricing are listed on its "Domain Pricing" table (you can click on the domain from our TLD list); for example, .IM only lists three years of pricing because that is its maximum. The domain was renewed after it expired (during its renewal grace period) and then transferred within 45 days of the renewal. Technically, this is called an "auto-renewal". If a domain is auto-renewed and then transferred within 45 days after the renewal, then the domain will not be renewed for an additional year after the transfer. This does not make sense because it seems like your domain should get two years: one for the renewal and one more for the transfer. But this is the way the central registry works. This is not our policy and we gain nothing from only giving you one year. In fact, we have to deal with all the customers upset with this counter-intuitive policy of the central registry. Here is what ICANN has to say about this situation: "Registrants who transfer names within the 45-day Auto-Renew Grace Period should check with the registrar from which they are transferring regarding a possible refund. Even though losing registrars receive refunds of auto-renewal fees they have paid to the registry in these circumstances, not all registrars make refunds to customers. The effect of failure of the losing registrar to refund is that the registrant pays registration fees to both the losing registrar (for the auto-renew) and to the gaining registrar (for the transfer), but only receives a one-year extension of term." (Full text can be found here: http://www.icann.org/announcements/advisory-06jun02.htm) Basically, ICANN recommends contacting the old registrar for a refund if a registrant transfers a domain within the 45-day Auto-Renew Grace Period. To avoid this unpleasant situation completely, please start your domain transfers at least 2 weeks before the expiration date.
- Can I transfer my expired domain to another registrar?
While we strongly recommend initiating your domain transfer at least 2 weeks prior to its expiration date, it is sometimes possible to transfer an expired domain. Our support team will have to move your expired domain to "active" status before you will be able to retrieve your authorization code, so please contact our team with the request at firstname.lastname@example.org from the primary email address on file with your account as soon as possible. If transferring a domain after it has expired, you will need to make sure to complete the transfer before the Renewal Grace Period ends. This is typically 40 days after a domain expires. After a domain has been unlocked, it will automatically re-lock again when the domain enters the final 2 days of its renewal grace period and will need to be renewed before it can be unlocked again. Please note: Not all expired domains can be transferred. Domains that have entered the "Redemption Period" will need to be restored before they can be transferred. Most expired ccTLDs cannot be transferred at all.
- How do I transfer my domain away from Dynadot?
We're sorry to see your domain go! There are a few things you should do to prepare your domain to be transferred - and you should do this before starting your transfer order at your new registrar. To prepare your domain to be transferred away from Dynadot, please follow these steps: Sign in to your Dynadot account. Before you can transfer it, your domain must have been registered for longer than 60 days and can't have been transferred within the last 60 days. If you aren't sure of its status, you can check your order log for the last 60 days. You should also make sure your domain is not close to expiring by checking its expiration date on our "Manage Domains" page in the "My Domains" menu. Your transfer may still go through even if it expires during the process, but this is not guaranteed, so we recommend starting the transfer process at least 2 weeks before the domain's expiration date. Also on the "Manage Domains" page, you can click the down arrow to the left of your domain name to check if the Whois information for the domain is correct. Your new registrar will be sending an email to your registrant email address to confirm the transfer. If it is not correct, you should update your Whois email. If you are using our privacy service, we will forward the email to your account email. You will then need to unlock your domain, which you can also do from the "Manage Domains" page. Once you've unlocked your domain, you will be able to get your domain's authorization code, which you will need to give to your new registrar. Make sure you leave your domain unlocked during the transfer process; however, we recommend locking your account again to ensure its security. You are now ready to initiate the domain transfer at your future registrar's website.
- What is an authorization code?
An auth code (short for authorization code) is a unique string of random letters and numbers assigned to a domain. When you transfer a domain to another registrar, its auth code is required to start the transfer. This helps prevent domain hijackers from transferring a domain without the owner's permission. Authorization codes must be retrieved from the current domain registrar where the domain is registered. Follow these instructions to find your auth code in your Dynadot account. Auth codes are also sometimes referred to as EPP codes or authinfo codes.
- Why does it cost money to transfer my .NL domain, but no time was added to my expiration date?
When you transfer your .NL domain to us, the transfer process is the same as most of our top-level domains (TLDs). However, unlike most TLDs, a year will not be added to your .NL domain - at least not at first. The payment you made in your transfer order actually does go towards adding a year to your .NL domain, but because the central registry only allows a maximum of 1 year of registration for .NL, we cannot immediately add the additional year we owe you. Instead, it is added automatically closer to the expiration date of your .NL domain.
- Where can I find the auth code for my domain?
The authorization code, or EPP code, of your domain is needed in order to transfer the domain to another registrar. To find the auth code for your domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the domain name you want to transfer (it should be a link). Scroll down to the "Authorization Code" section. If your domain is transfer locked, you will need to unlock it by first unlocking your account using the links provided (unless your account is already unlocked, in which case the links will not appear). Once your account is unlocked, press the "Unlock" button to unlock your domain. NOTE: Your domain needs to remain unlocked during the transfer process; however, we recommend locking your account to ensure its security. Our system will automatically re-lock it within 1 hour for you, but it's always a good idea to re-lock it as soon as you don't need it to be unlocked.
- If I transfer my domain to you, will my website and email be affected?
If you use a third party to host your website and email, they should not be affected by the domain name transfer. We do not change the name servers for your domain during the transfer process. If you host your website and email with your registrar, they may be affected. Some registrars will only host your website or email if you register a domain with them. In this case, you should not transfer your domain until you move your website and email hosting to a third party company.