Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- How do I retrieve my authorization codes in bulk?
If you're planning to transfer several domains from your Dynadot account, you can download your authorization codes in bulk by following these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and "Manage Domains" in the drop-down. Unlock your domain(s). Go back to "My Domains" in the left-side menu bar and then "Folders" from the drop-down. Click the "Download" icon on the right side of the page. If the domains are in a specific folder, you can select that folder in the top drop-down menu. Otherwise, you can leave it set to "All". On the "Folder Download" page that opens up, check the box next to "Authorization Code" and any other information you want downloaded (optional). Press the "Download" button to download your CSV file.
- How do I transfer my .BE domain to Dynadot?
To transfer your .BE domain to Dynadot, please follow these steps: Submit a domain transfer order on the regular transfer page. An authorization code is not needed. DNSbe, the .BE central registry, will send a confirmation email to the registrant email address as listed in the Whois. Please click on the link in the email to approve the transfer. .BE transfers are a little different from most domains: You do not need an authorization code from your previous registrar as they do not have authorization codes. You do not need to unlock your domain at your previous registrar as they do not have locks. The authorization email is sent by the central registry, not Dynadot, so look for an email from DNSbe sent to your registrant email address. Make sure to click the link in the email and approve the transfer. When your transfer completes, your domain expiration is extended 1 year from the transfer completion date, not from the current expiration date. For example, if you have 6 months left on your domain, after the transfer you will have 1 year left, not 1 year and 6 months. When your transfer completes, all your name servers are cleared. You would need to log into your account and set them again.
- What is a domain transfer?
A domain transfer is a process in which a domain is moved from one domain registrar to another registrar. There are many reasons why owners of a domain may choose to transfer their domain to another registrar: price, quality of customer service, and ease of use (just to name a few). NOTE: If you are looking to move your domain from one Dynadot account to another, this is called a change ownership request, not a domain transfer. Change ownership requests are free and can be done from within your Dynadot account. For more info about domain transfers, check out the following help files: What are the steps involved in the domain transfer process? How do I transfer my domain to Dynadot? What is an authorization code? You can get even more info by visiting the domain transfers section of our help files. What is a domain registration? What is a domain renewal?
- Can I transfer my expired domain to another registrar?
While we strongly recommend initiating your domain transfer at least 2 weeks prior to its expiration date, it is sometimes possible to transfer an expired domain. Our support team will have to move your expired domain to "active" status before you will be able to retrieve your authorization code, so please contact our team with the request at [email protected] from the primary email address on file with your account as soon as possible. If transferring a domain after it has expired, you will need to make sure to complete the transfer before the Renewal Grace Period ends. This is typically 40 days after a domain expires. After a domain has been unlocked, it will automatically re-lock again when the domain enters the final 2 days of its renewal grace period and will need to be renewed before it can be unlocked again. Please note: Not all expired domains can be transferred. Domains that have entered the "Redemption Period" will need to be restored before they can be transferred. Most expired ccTLDs cannot be transferred at all.
- What does it mean when you say "opt out of 60 day transfer lock"?
Basically, if you don't opt out, then your domain will be locked for 60 days after any changes made to the Name, Organization, or Email field of your domain's contact record. This means that you will be unable to transfer your domain during the 60 days following the changes to your contact record. Please note that this opt out does not apply to the 60 day transfer lock that follows a new registration or transfer.
- Why does it cost money to transfer my .NL domain, but no time was added to my expiration date?
When you transfer your .NL domain to us, the transfer process is the same as most of our top-level domains (TLDs). However, unlike most TLDs, a year will not be added to your .NL domain - at least not at first. The payment you made in your transfer order actually does go towards adding a year to your .NL domain, but because the central registry only allows a maximum of 1 year of registration for .NL, we cannot immediately add the additional year we owe you. Instead, it is added automatically closer to the expiration date of your .NL domain.
- How do I generate a new auth code for my domain?
In most cases, you shouldn't need to generate a new authorization code for your domain just to transfer it. However, sometimes if there is an issue with your transfer, generating a new auth code can help solve the issue. Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the domain name you want to transfer (it should be a link). Scroll down to the "Transfer Lock" section and confirm it says "No". If the status is not "No", this is likely the problem. You need to unlock your domain and then you may not need to generate a new authorization code. Go to the "Authorization Code" section directly below "Transfer Lock". Press the "New Code" button to generate a new authorization code. You may need to unlock your account if the button does not appear. NOTE: If you are in the middle of a transfer, you will need to update your pending transfer with the new authorization code.
- If my domain expires during a transfer, will the transfer still be completed?
If your domain transfer was initiated before the expiration date, the transfer can still be completed. Most domain registrars will let the domain transfer continue if the domain has expired before the transfer has been completed; however, there are a few registrars that will manually deny the transfer after the domain has expired. If this worries you, you should contact your previous domain registrar, and ask them if they will still let the domain transfer continue since the transfer was initiated before the domain expired. NOTE: A domain transfer does not start right after you submit a domain transfer order to us. A domain transfer starts after the transfer has been authorized. You will receive a "Transfer Initiated" email from us when that happens. See the steps involved in a domain transfer.
- Can premium .TV domains be transferred?
Yes, you can transfer your premium .TV to any Registrar which supports premium .TV domains. Please note that not all premium .TV domains renew at standard price. Some now renew, and transfer, at the premium rate.
- Where can I find the auth code for my domain?
The authorization code, or EPP code, of your domain is needed in order to transfer the domain to another registrar. To find the auth code for your domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the domain name you want to transfer (it should be a link). Scroll down to the "Authorization Code" section. If your domain is transfer locked, you will need to unlock it by first unlocking your account using the links provided (unless your account is already unlocked, in which case the links will not appear). Once your account is unlocked, press the "Unlock" button to unlock your domain. NOTE: Your domain needs to remain unlocked during the transfer process; however, we recommend locking your account to ensure its security. Our system will automatically re-lock it within 1 hour for you, but it's always a good idea to re-lock it as soon as you don't need it to be unlocked.