Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Website Builder Shopping Cart

  • What payment methods can be accepted by your Website Builder's e-commerce shopping cart?

    Our Website Builder's e-commerce shopping cart uses Stripe as its payment processor. Stripe currently accepts Visa, MasterCard, American Express, Discover, and Diners Club payments from customers worldwide. You can also choose to accept Bitcoin payments through Stripe. This can be activated within your Stripe account. Please note that this help file is only referring to our shopping cart feature within our Website Builder Business plan. To see what payment methods Dynadot accepts, visit our payment options page.

  • How do I refund a customer's order within your Website Builder's shopping cart editor?

    Our Website Builder shopping cart makes it easy to manage your orders. The shopping cart is available with our Website Builder Business plan. There are two ways to refund a customer's order. If you have not yet shipped or fulfilled the customer's order, you simply need to cancel it and it will be automatically refunded in full. If the order has already been fulfilled and/or the refund is for a return, then you can follow the steps below to refund the order: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the orders tab. Pending orders will be the default selection when you land on this page. If the order is not listed here, use the drop down to select "All Orders." Click on the order you want to refund. Click on the "refund" button. There is a "refund" box where you can enter the amount that will be refunded. This allows you to control the amount of refund you are giving the customer. If you want to send out an "order refunded" email to your customer, make sure you check off "send a notification email to the customer." Click "Confirm" to refund the order or "Cancel" to cancel the cancel the refund. Once you have confirmed the refund, our system will autoamtically refund the customer for the amount you entered. What is the difference between refunding an order and cancelling an order?

  • How do I cancel a customer's order within your Website Builder's shopping cart editor?

    Our Website Builder shopping cart makes it easy to manage your orders. Cancelling an order will automatically refund your customer in full. To cancel an order, please follow these instructions: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the orders tab. Pending orders will be the default selection when you land on this page. Click on the order you want to cancel. Click on the "cancel" button. If you want our system to "restock" the items back into your inventory, make sure to check off "the claimed quantity for products in this order will be restocked back to your store." If you want to send out an "order cancelled" email to your customer, make sure you check off "send a notification email to the customer." Click "Confirm" to cancel the order or "Cancel" to cancel the cancellation of the order. Once you have confirmed the cancellation of your customer's order, our system will refund them in full. What is the difference between refunding an order and cancelling an order?

  • How do I customize the order notifications that are sent to customers from my Website Builder shopping cart?

    Our Website Builder's Business plan's built-in shopping cart also has a built-in email system that will send customers order notifications. The notifications include order confirmation, order cancelled, order refunded, and order fulfilled and each of them can be customized within our editor. Please follow these steps to customize your order notifications: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Select the "Notifications" tab and you should see the four email notification templates. Click on the one you want to edit and it should bring you to a page that shows the Email Subject, Email Title, and Email Body Message. You will see a preview of how it looks as you make changes. When you are satisfied with your message, be sure to click "save" on the top left side of the screen. What variables can I use in my order emails?

  • What is the difference between refunding an order and cancelling an order in your Website Builder shopping cart?

    Our Website Builder shopping cart makes it easy to manage orders from your online store. The shopping cart is available with our Website Builder Business plan. Cancelling an order can only be done before the product is shipped or "fulfilled" as our system calls it. Cancelling an order will automatically refund the customer in the full amount - including any shipping or taxes paid. Refunding an order is really more like returning an order. You can only use our refund tool after an order has been shipped or fulfilled. This tool allows you to refund part of an order (cancelling an order only refunds the full amount). For example, if someone ordered two products, but only wanted to return one, you could refund them for the product they are returning only. Our system also gives the choice whether or not to refund the shipping. How do I view my orders? How do I cancelled an order? How do I refund an order?

  • What currencies does your Website Builder shopping cart support?

    Our Website Builder business plan comes with a built-in e-commerce shopping cart. Our shopping cart is able to accept payments through Stripe. Our shopping cart supports the following currencies: USD - US Dollars ($) GBP - Great Britain Pounds (£) EUR - Euros (€) CAD - Canadian Dollar (C$) AUS - Australian Dollar (AU$) Please note that you cannot choose to offer more than one currency using our shopping cart feature. The default currency for our shopping cart is USD. You can select a different currency under the "General" tab of the shopping cart section.

  • How do I get the shopping cart function in my Website Builder?

    Our built-in e-commerce shopping cart is only available with our Website Builder's Business plan. Our shopping cart allows you to sell products and services with ease and our business plan also includes custom email and other great tools. To get access to our shopping cart, you simply need to purchase our business plan or upgrade an existing website builder to it. How to Get Started with a New Website Builder Business Plan Go to our Website Builder plans page. Select the "Business plan" option and click the "Select" button. Choose the template that you want to use and click on it. All of our templates are fully customizable, so any template you choose can be turned into the beautiful website of your dreams. You should see your Website Builder Business plan in our shopping cart. You can use the drop down to ensure you have selected the plan you want. If you have not already, our system will prompt you to sign in or create a Dynadot account (don't worry - it's free!). Once you've signed in, you can enter in your chosen payment method and click "Submit Order". Once your order is complete, you will be able to use our shopping cart function, along with other great tools in our Business plan. The shopping cart function will be shaped like a cart within your editor's tool box. How to Upgrade Your Website Builder to a Business Plan Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "upgrade" button next to the website builder you want to upgrade. The upgrade has now been added to your cart. Click on our shopping cart icon at the top of the page to check out. You can use the drop down menu to select the plan you want to upgrade to. If you already have a Pro plan with us, your upgrade will be pro-rated. Follow the steps to complete your purchase. Once your order has completed, you'll have access to our shopping cart feature as well as other great tools in our Business plan. The shopping cart function will be shaped like a cart within your editor's tool box.

  • How do I set up my Stripe account?

    Stripe is the payment processor that we use with our Website Builder shopping cart. In order to accept payments through our shopping cart, you will need to set up a Stripe account on their website. After you create your account on Stripe's website, you will need to confirm your email address and then activate your account. To do this, you will need to fill out the following information: Country you're located Business description Business type Tax ID Business address Business website Your legal name Your date of birth Your social security number (for US, it will vary by country) Business name and phone number to show on customer's credit card statement Your bank details including account number and routing number Once you have activated your Stripe account, you need to connect it your Website Builder shopping cart from within our editor. Follow these instructions: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Shopping Cart" tab on the left hand tool bar. Select the "Payments" tab and click "Connect Stripe". You will be taken to Stripe's website where you can log in if you haven't already. If you have already activated your account, you should only need to authorize the connection. Otherwise fill out the additional information needed. Once you click authorize access, Stripe may have to review your information. Once the connection has been fully authorized, you should see that "you already connected a Stripe account" within the "Payments" tab. You have now set up your Stripe account for payments. Do I have to set up a Stripe account to accept payments through your Website Builder's shopping cart?

  • Do I have to set up a Stripe account to accept payments through your Website Builder's shopping cart?

    Yes, a Stripe account is required for you to accept payment through our Website Builder's e-commerce shopping cart. Currently, Stripe is the only payment processor available with our shopping cart, though we hope to add more options in the future. How do I set up my Stripe account? Are there any fees associated with your Website Builder's shopping cart? Please note that access to our shopping cart feature is only available through our Website Builder Business plan.

  • What is the difference between a variant and an option in our Website Builder shopping cart editor?

    Our Website Builder shopping cart feature allows you to add multiple variants and options for your products. Remember you must have a Business Plan in order to gain access to our shopping cart feature. An option is something like the color and size of the product. A variant is the same product with a different option. For example, a t-shirt can be both red and blue. That would mean there are 2 variants of the product. You can only add a variant if you add an option first. When you add an option, it will appear on the top row next to "Hidden". When you add a variant, it will appear in the row below your current product. How do I add different options and variants of the same product?

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