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    Website Builder Shopping Cart

    • What payment methods can be accepted by your Website Builder's e-commerce shopping cart?

      Our Website Builder's e-commerce shopping cart uses Stripe as its payment processor. Stripe currently accepts Visa, MasterCard, American Express, Discover, and Diners Club payments from customers worldwide. You can also choose to accept Bitcoin payments through Stripe. This can be activated within your Stripe account. Please note that this help file is only referring to our shopping cart feature within our Website Builder Business plan. To see what payment methods Dynadot accepts, visit our payment options page.

    • What is a dispute within the Website Builder shopping cart feature?

      Owning and operating an online store means sometimes dealing with customer disputes. A dispute occurs when one of your customers questions your charge with their bank or credit card company. When there is a dispute, Stripe will notify you and a dispute will be created in the "Disputes" section of our Website Builder's shopping cart editor. To view your disputes, please follow these steps: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the "Disputes" tab. Here, you can choose to view "Open Disputes" or "Closed Disputes". Please note that you will not be able to manage your disputes from this page. This page will simply list the dispute ID, order it is associated with, and the status of the dispute from Stripe. To manage your disputes, you will need to login to your Stripe account and handle the disputes from there. Don't have any disputes because you don't have an online store? Get one (the store, not the disputes) by purchasing our Website Builder Business plan, which includes everything you need to start your store and sell your products online.

    • How do I remove a product from my Website Builder shopping cart's inventory?

      Our Website Builder shopping cart makes it easy to manage the products within your online store. To remove products from your inventory, follow these steps: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click on the "Shopping Cart" (the one that looks like a cart) on the left-hand tool bar. Select the "Inventory" tab and click on the product you want to remove. Now, if you look on the top of the page, you will see a "delete" button. Click on it. Your product is now removed. You won't see the product in the inventory tab anymore. How do I add products to my website builder shopping cart?

    • What is the difference between a variant and an option in our Website Builder shopping cart editor?

      Our Website Builder shopping cart feature allows you to add multiple variants and options for your products. Remember you must have a Business Plan in order to gain access to our shopping cart feature. An option is something like the color and size of the product. A variant is the same product with a different option. For example, a t-shirt can be both red and blue. That would mean there are 2 variants of the product. You can only add a variant if you add an option first. When you add an option, it will appear on the top row next to "Hidden". When you add a variant, it will appear in the row below your current product. How do I add different options and variants of the same product?

    • How do I send the order cancelled email notification from within your Website Builder's shopping cart?

      When you cancel an order within our Website Builder shopping cart editor, you'll be given the option to send an "order cancelled" email to your customer. This email is not sent out automatically. To send your customer an "order cancelled" email, please follow these steps: Go to the orders section of your shopping cart editor. Click on the order that you want to cancel. Click on the "Cancel" button. Check off the "Send a notification email to the customer" box. Click "Confirm" to cancel the order and send an order cancelled email to your customer. How do I edit my shopping cart's automatic order emails? What are the variables that I can use for my Website Builder shopping cart's order notification emails? What is the difference between refunding an order and cancelling an order?

    • How do I set up taxes for my Website Builder shopping cart?

      Our Website Builder shopping cart allows you to manually set up taxes for any country. Then our system will automatically charge customers these taxes based on their location. To add taxes for different countries: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click on the "Shopping Cart" (the one that looks like a cart) on the left-hand tool bar. Before adding tax information, you must add shipping zones that include the countries you want to set the tax for. After you have added the shipping zones, click the "Tax" tab and you should see the countries that you added as shipping zones listed. Click on the country to set the tax rate. If the country you have selected has different states or provinces, our system will also allow you to set different taxes for each. Enter the regional tax for your state or province and then use the drop down to either add it to the country tax, use it instead of the country tax, or compound it on top of the country tax. *See examples below. Click the "Save" button on the top left on the screen to finalize your changes. *Tax examples: Add to country tax: If country tax is 5% and regional tax is 2%, total tax would be 7%. On an order of $100, customer would pay $7 tax. Instead of country tax: If country tax is 5% and regional tax is 2%, tax would be 2%. On an order of $100, customer would pay $2 tax. Compounded on top of country tax: If country tax is 5% and regional tax is 2%, on an order of $100 the customer would pay $5 for country tax. Then the regional tax would be based on the order total + country tax, which is $105 in this example. 2% of $105 is an additional $2.10 in tax, resulting in a total of $7.10 in taxes for the order. You will need to purchase our Website Builder Business Plan in order to get access to our shopping cart feature. There are many additional features that our Business Plan offers including seamless email integration and unlimited everything. Does your Website Builder shopping cart automatically know the taxes for my location?

    • What shipping zones does your Website Builder's shopping cart support?

      Our Website Builder's shopping cart supports shipping to every country in the world. You have to manually choose the shipping zone that you want to ship to within our editor. You can also add tax rates for each country you plan to sell your products. Please note that our e-commerce shopping cart is only available with our Website Builder Business Plan. Learn how to add specific shipping zones

    • How do I get the shopping cart function in my Website Builder?

      Our built-in e-commerce shopping cart is only available with our Website Builder's Business plan. Our shopping cart allows you to sell products and services with ease and our business plan also includes custom email and a free domain name, among other great tools. To get access to our shopping cart, you simply need to purchase our business plan or upgrade an existing website builder to it. How to Get Started with a New Website Builder Business Plan Go to our Website Builder plans page. Select the "Business plan" tab and click on it. Here, you can choose to pay for the plan yearly or monthly. Note that if you pay for it yearly, you will also receive a free domain, which you can search for right on this page. If you don't want to choose a domain name now, you can also click on "Choose a domain name later". Choose the template that you want to use and click on it. All of our templates are fully customizable, so any template you choose can be turned into the beautiful website of your dreams. You should see your Website Builder Business plan (and your free domain name if you chose one) in our shopping cart. You can use the drop down to ensure you have selected the plan you want. If you have not already, our system will prompt you to sign in or create a Dynadot account (don't worry - it's free!). Once you've signed in, you can enter in your chosen payment method and click "Submit Order". Once your order is complete, you will be able to use our shopping cart function, along with other great tools in our Business plan. The shopping cart function will be shaped like a cart within your editor's tool box. How to Upgrade Your Website Builder to a Business Plan Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "upgrade" button next to the website builder you want to upgrade. The upgrade has now been added to your cart. Click on our shopping cart icon at the top of the page to check out. You can use the drop down menu to select the plan you want to upgrade to. If you already have a Pro plan with us, your upgrade will be pro-rated. Follow the steps to complete your purchase. Once your order has completed, you'll have access to our shopping cart feature as well as other great tools in our Business plan. The shopping cart function will be shaped like a cart within your editor's tool box.

    • Where can I see my Website Builder shopping cart's orders?

      We make it easy to track orders with our Website Builder's shopping cart feature. Please follow these steps to view your orders: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the orders tab. Here, you can choose to view "All orders or Pending orders". The page will list the order number, date it was placed, customer info, customer email, total, payment status, and fulfillment status. To see more info about a specific order, simply click on the order. Please note that access to our shopping cart feature is only available through our Website Builder Business plan.

    • What is a product page within your Website Builder?

      Our Website Builder offers three different page types and "product" is one. The product page is only available with our Business Plan, which includes our e-commerce shopping cart. The product page is specially set up to feature your online store's products. This is the only page that can show products for sale in your store. How do I add pages to my Website Builder? How do I choose what page a product will show on from within your Website Builder shopping cart system?

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