Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
Name Server Settings
- Are there limits to email forwarding?
Yes, there are a couple of different limits to our email forwarding: You can specify up to 10 domain emails to be forwarded. We will forward up to 500 emails per day for your domain name. Any emails above that limit will not be accepted by our email forwarding server. The email will either bounce or be delayed until you are under your 500 email limit again. You cannot respond using your domain email address as this is only a forwarding service, meaning you can only receive emails to your domain email address. You can only use our email forwarding if you are using our name servers. If you are using someone else's name servers, you will need to set up your email forwarding settings on those name servers. Want access to unlimited email addresses for your domain without any limits? Check out our Email Hosting or Website Builder Business Plan.
- I just changed my name server settings. Why are they not updated yet?
It takes time for all of the zone name servers located all over the world to update their lists. So, when you change your name server options in your Dynadot account, these changes must be updated to all zone name servers before your domain displays the correct web page. This is what people mean by waiting for their domain to resolve, since the zone name servers will, at first, contain your old name server settings until they update. Depending on the central registry (Verisign, etc.), they may update within five minutes or (very rarely) take a whole day to update. Use the IP lookup tool in your Dynadot account to determine if your name server settings have been propagated.
- How do I set or change the default name server setting of a smart domain folder?
To set or change your default name server settings for a smart folder, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Folders" in the drop-down. Click on the blue link under the "DNS" column. After the page loads, you should see a place to enter you name servers (This will look the same as the name server settings when you set name servers for individual domains). You can choose to enter name servers, set your domains to parking, forwarding, or stealth forwarding, set your domain to Dynadot Email Hosting, specify DNS records, or set up email forwarding. Choose your name server settings and save them. Saving the name servers for your folder will not affect the domains in the folder unless you choose to "Save and Apply to All Domains". How do I create a smart folder? How do I move domains in and out of smart folders?
- How do I set multiple IP addresses per registered name server?
To set multiple IP addresses for a registered name server, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Name Servers" in the drop-down. Click on the name server you want to edit. It should be a link. Enter the additional IP addresses for the name server in the text boxes provided, 1 per text box. Press the "Submit" button to save your changes. NOTE: You can submit either IPv4 or IPv6 IP addresses. However, not for .WS since the central registry does not support IPv6 addresses. Your settings should look similar to what is shown below: (click to enlarge) Multiple IPs for Registered Name Servers Example
- What are name servers?
A name server is a server that returns an IP address when given a domain name. This IP address is basically the domain's location on the Internet. Sometimes name servers are referred as DNS servers (and vice versa) because they essentially perform the same function; when given a domain name, they return the IP address for that domain. The difference is that with DNS, the domain owner will be setting the IP addresses to your domain and your mail server(s). For domains registered at Dynadot, you will be using the Dynadot servers, however, you will be setting up the IP addresses. If you are using name servers obtained from your web host, you are using your web host's servers, and they typically set up the IP addresses for you. Basically, DNS is where you set the IP address for your domain while with name servers, your web host sets the IP address for you. If you are using our web hosting, these are our name servers you can set your domain to use. Find out how to set your domain's name servers. Find out how to set up DNS for your domain.
- What are zone name servers?
Zone name servers (also known as root name servers) are servers that maintain a list of every domain's name servers. In summary, they tell web browsers where to find a certain domain's name servers. Then the domain's name servers tell the browser where that domain's website is located by returning an IP address. When you set or change your name servers, all of the zone name servers around the world must update their lists, which takes time. This is why it might take some time for your name server changes to propagate.
- How do I set up my domain for Big Cartel?
If you want to set up your domain with Big Cartel, please follow the following instructions: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) and select "DNS Settings" from the "Bulk action" drop-down menu. On the new page, select the "Dynadot DNS" option from the drop-down menu. In the "Domain Record (required)" section at the top, select "Forward" as the record type and enter "http://www.yourdomainname.ext" as the "URL". Under the "Subdomain Record (optional)" field, enter "www" as the subdomain, select "CNAME" as the record type and enter "yourbigcartelstore.bigcartel.com" as the "IP Address or Target Host". Scroll down to the bottom of the page and click on the "Save DNS" button to save your changes. Enter your domain with your Big Cartel account. Please be aware that it might take some time for your changes to propagate.
- How do I set up my domain with Shopify?
If you want to set up your domain with Shopify, please follow the following instructions: Sign in to your Dynadot account. Click “My Domains”, then “Manage Domains” from the left-side menu bar. Select the domain you want to use with Shopify and click on "Bulk Actions", then "DNS Settings". Choose "Dynadot DNS" from the drop-down menu. Under the "Domain Record" section, select "A" as the Record Type and enter Shopify's IP address, 18.104.22.168, in the IP Address or Target Host section. Now you'll need to add a subdomain under the "Subdomain Records" section. Enter the prefix for your subdomain (i.e. www, shop, etc), then select "CNAME" as your Record Type and enter the Shopify URL you want to associate the subdomain with (i.e. shops.myshopify.com) in the IP Address or Target Host section. Click "Save DNS" at the bottom of the page. Please be aware it may take time for these changes to propagate. Claim your domain at Shopify. NOTE: Your Shopify store URL will be in the format [your-shop-name].myshopify.com and is the default URL provided to you by Shopify when you first created your store. Your settings should look similar to what is shown below: (click to enlarge) Shopify Set-up Example
- How do I set my name servers for my domain?
To set your name servers, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select the "Name Servers" setting from the top drop-down menu. There are two ways to set name servers: - If you are adding new name servers, select "Enter new or existing Name Servers" from your list of choices and enter your new name servers in the provided fields. - If you are using existing name servers, move down to the "Select from your Name Servers" option and choose the name servers from your existing list. Press the "Save Name Server" button to save your changes. Please be aware that it might take some time for your name server changes to propagate. Alternatively, you can also set your Name Servers when transferring your domain. To do so, while your item is in the cart, please click on the hardware icon. It will prompt you through a short two step wizard and guide you through the set up process.
- How do I set up my default name server settings?
Default name servers will automatically set new domain registrations to the name servers of your choosing. To set your default name server settings, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Domain Defaults" in the drop-down. Select the "Name Servers" option. In the "DNS Setting" section, select "Name Servers" from the drop-down menu. Enter in the default name server settings you wish to set for any future domains you register with us. Press the "Submit" button to save your settings. Now any new domains registrations will be set to your default name server settings. NOTE: Any domains transferred to us keep their current name servers as they enter your account and therefore will not be affected by these settings. Your settings should look similar to what is shown below: (click to enlarge) Default Name Servers Example Learn how to set name servers for your domain. Looking to set multiple domains already in your account to a certain name server setting? We've got the perfect solution and they're called smart folders: How do I create a smart domain folder? How do I move domains in and out of my smart folder? How do I set or change the default name server setting of my smart domain folder?
Still Require Assistance?
Check out our resources