DYNADOT HELP

Help>Account Management>Account & Domain Security

    Account & Domain Security

    • What is the "Domain Lock" feature?

      The "Domain Lock" feature is similar to our "Account Lock" feature, but it applies a lock to each individual domain, as opposed to your entire account. Having each individual domain locked as well as your account locked, helps insure that your account stays secure and no domains are hijacked. Before you unlock your domain or domains, you will need to unlock your account. We recommend setting up 2 step verification with your account to add an additional layer of security. Having your domain locked is the default setting. Find out how to know if your domain is locked.

    • How do I turn off my SMS Authenticator settings?

      SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove SMS Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Click "My Info" from the left-side menu bar, then click "Security". Click Unlock Account, you will need to enter an SMS code (as well as your birthday and your token code if you also have Google Authenticator set up) to successfully unlock your account. If you are unable to enter your SMS code, use the "Lost Cellphone" link to contact us for help. Once your account is unlocked, scroll down to the "SMS Authentication" section. You will need to enter your password for security, then click "Disable SMS" to turn it off. We recommend relocking your account by clicking "Lock Account Now" at the top of the page when you are done.

    • What are the SMS settings for?

      SMS settings are used to add additional security to your account. All accounts require a "birthday," but it is a good idea to also add our two-factor authentications settings. These include SMS authentication, which uses your cellphone's Short Message Service, aka texting service, to verify your identity when you unlock your account. You can also add Google Authenticator either in addition to SMS or instead of SMS. Both of these settings are optional, however, they can increase the security of your Dynadot account. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Autehnticator code? How do I change my SMS settings? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?

    • How do I lock my account?

      If you've unlocked your account for any reason, our system will automatically re-lock it within one hour for security reasons. However, we recommend re-locking your account as soon as you no longer need to have it unlocked. If you're not sure if your account is locked or not, please check with these steps: Select "My Info" from the left-side menu bar and click "Security" in the drop-down. Under the "Account Lock Status", check to see if it is locked or unlocked. Press the "Lock Account Now" button if the account is unlocked.

    • What is 2 step verification?

      Dynadot takes account security seriously. This is why we don't just rely on your username and password to ensure the security of your domains. In addition to the "birthday" you are required to enter, you can also set up 2 step verification to add another layer of security to your account. We offer the following security options that you can add to your account for 2 step verification: SMS Authentication: You will receive a verification code via text message that you must enter along with your "birthday" to unlock your account. Google Authenticator: This is a smartphone app that gives you a time sensitive verification code to enter along with your "birthday" to unlock your account. If you want even more security for your account, you can use both the SMS authentication and Google Authenticator together. You will then be required to enter both along with your "birthday" to unlock your account.

    • How do I find my Google Authenticator serial number or key?

      To locate your Google Authenticator serial number or key, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Security" in the drop-down. Verify your identity by entering your Birthday as well as your Google Authenticator token code and/or your SMS code (if applicable). Press the "Unlock Account" button. You will now be able to access your serial number or key under the "Google Authentication" section. Have you lost your cellphone or don't have access to Google Authenticator? Learn how to submit a Lost Cellphone request so we can help you.

    • How do I turn off Google Authenticator?

      Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove Google Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Click "My Info" from the left-side menu bar, then click "Security". Click Unlock Account. You will be required to enter a token code from your Google Authenticator app (as well as your "birthday" and SMS code if you also have this enabled). If you can't enter your token code, use the "Lost Cellphone" link for help. Once unlocked, please scroll down to the "Google Authentication" section. Enter your password for security. Then click "Disable Google Authentication" to turn it off. We recommend relocking your account by clicking "Lock Account Now" at the top of the page when you are done. Note: This will not automatically remove your "Dynadot:username" account from your Google Authenticator app. To remove that, you will need to open the app and click on the pen icon at the top right-hand corner. Then, click on the red minus sign over your "Dynadot:username" account and click "Remove Account" to confirm its removal from the app. Please make sure you have already performed the steps above before removing it from the app.

    • How do I add Two-Factor Authenticator to my Dynadot account?

      Dynadot is excited to support the use of Two-Factor Authenticator as a part of our account security! Two-Factor Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. To set up Two-Factor Authenticator with your Dynadot account, please follow these steps: Install Two-Factor Authenticator on your phone, like Google Authenticator, Microsoft Authenticator, Authy and Duo Mobile Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Security" in the drop-down. Click "Enable Two-Factor Authenticator", you will need to Unlock your account. Open up the Two-Factor Authenticator app and click on the + sign to add your Dynadot account. You can either scan the barcode or enter the key manually. Once it's been successfully added, your Dynadot account will be listed as "Dynadot:username" in the app. Enter the token from the app where it says "Generate A Token" and then click "Enable Token." You have successfully added Two-Factor Authenticator to your Dynadot account. Make sure you click the "Lock Account Now" button once you are done to ensure your account safety. Lost your cellphone or can't access Google Authenticator? Want to remove Google Authenticator instead?

    • How do I activate my SMS Authentication settings?

      SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend adding it as a part of your account security. To activate your SMS settings, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Unlock your account using the button at the top of the page. Under "SMS Authentication", enter in your cellphone number (country code in the first box, full phone number in the second box). Click on the “SMS Phone Number" button. Next, click on the "Get SMS Token" button. A 6-digit code will be sent to your cellphone number to ensure you have access to the cellphone number you entered. This test code will expire 1 hour after it is sent. Enter in the SMS test code in the "Enter Token" box. Click on the "Enable SMS" button to save your changes. If the correct test code is entered, your SMS settings will be saved for your account. NOTE: Activating your SMS settings requires us to send at least 1 text message to your cellphone. Thus, carrier fees may apply when activating your SMS settings. When will I be required to enter my SMS Authentication code? How do I change my SMS settings? How do I disable my SMS Authenticator settings? New to Dynadot? Check out our sales. Find a domain name for a great price. Earn account credit through our Refer-a-Friend program. Earn $5 for every friend you refer to Dynadot, and your friends earn $5 too! Find the perfect domain name with our domain suggestion tool. Enter a keyword and our suggestion tool will do the rest! Buy, sell, or bid in our domain market. Discover domain names that were not renewed, listed for sale, or about to be re-released. Join our affiliate program. Spread the word about us and start earning.

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