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Website Builder

  • What is the difference between refunding an order and cancelling an order in your Website Builder shopping cart?

    Our Website Builder shopping cart makes it easy to manage orders from your online store. The shopping cart is available with our Website Builder Business plan. Cancelling an order can only be done before the product is shipped or "fulfilled" as our system calls it. Cancelling an order will automatically refund the customer in the full amount - including any shipping or taxes paid. Refunding an order is really more like returning an order. You can only use our refund tool after an order has been shipped or fulfilled. This tool allows you to refund part of an order (cancelling an order only refunds the full amount). For example, if someone ordered two products, but only wanted to return one, you could refund them for the product they are returning only. Our system also gives the choice whether or not to refund the shipping. How do I view my orders? How do I cancelled an order? How do I refund an order?

  • How do I give someone access to edit my Website Builder?

    Our Website Builder's business plan allows you to create a separate log in for someone to edit your website. This is a great tool if you would like a designer or employee to make changes to your site while keeping your personal account information private. To give someone access to edit your Website Builder, please follow these steps: Sign in to your Dynadot account. Click on the "Website Builder" tab on the main menu. Make note of your Site Builder ID # under the "Website" column. Click on the "edit" link next to the website builder you want to use. Click on the "Settings" icon (the one that looks like a gear) on the left-hand tool bar. Next, click on the "Email" tab. Click on the user you'd like to give editing privileges to. If you need to create a new user, follow the instructions to create a personal email address, and then click on the user you just created. At the bottom of the page, check the box under "Website Builder" that says, "Editing capabilities. No access to "Domain" or "Email" sections." Save your settings. Refer back to your site builder number you took note of earlier, and enter it the space that says "YourNumberHere" in the link below: https://sitebuilderYourNumberHere.dynadot.com/edit/edit.html You can give this link to the users you want to edit your site. They will need to use their personal email address and password to log in.

  • How do I give a user access to a shared email address in your Website Builder?

    Our Website Builder's business plan has email built right in! Shared email addresses allow multiple users to access the same inbox. To give a user access to one or more shared mailboxes, please follow these steps: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click on the "Settings" icon (the one that looks like a gear) on the left-hand tool bar. Select the "Email" tab. Click on the user who you want to give access to one or more shared mailboxes. Under "Admin Access," you'll see a checkbox next to each shared mailbox. Check off the shared mailboxes you want to grant them access to under "Shared Email Mailboxes." (You can also give them website editing access under the "Website Builder" section.) Click "Save Settings" at the top of the page. Please note that these instructions assume that you have already created both the user and the shared email address(es).

  • How do I access a shared mailbox that I have been given access to through your Website Builder?

    Our Website Builder's business plan has email built right in! This includes both personal and shared email. Shared email addresses allow multiple users to access the same inbox. Once the owner of the website has given someone permission to access a shared inbox, they will be able to see it when they log in to their personal email. The shared email will show up under the "Mailboxes" section on the left-hand side. To access the shared mailbox, simply click on its name. Then, you will be able to access its inbox, outbox, and folders. This means you can send and receive email from this shared email address and access its settings by clicking on the icon that looks like a gear at the top right of the page.

  • Is there a limit to the number of images I can add per product to my Website Builder shopping cart?

    No, there is no limit to the number of images you can add to your products with our Website Builder's e-commerce shopping cart. Although, there is no limit, we do recommend paying attention to the file size of the images you upload. The larger the file size, the slower the image - and the product page - will load for your customers. Please note that our e-commerce shopping cart is only included with our Website Builder Business plan. In addition to our shopping cart, our business plan offers many great features such as various SEO tools and customized business email. Is there a limit to the number of products I can add to my Website Builder shopping cart?

  • How can I set up my blog on your Website Builder?

    Our Website Builder makes it easy to start your blog! All of our templates come with a "blog" page that is already set up to allow you to easily manage posts, add categories, archive posts, and more. If you would like to add another blog page to your site, please follow these steps: Sign in to your Dynadot account. Click on the "Website Builder" tab on the main menu. Click on the "edit" link next to the Website Builder you want to use. Click on the "Page" icon (the one that looks like a piece of paper) on the left-hand tool bar. Click "Add Page" at the top. Please note that if you are using our free version, you can only have 5 pages (also you are limited to 6 blog posts). If you have too many pages, you'll need to delete one or upgrade to access more pages, blog posts, and tools. Select "Blog" under "Page Type" and then make sure to add the navigation title you want (it does not have to be "blog"), and the page layout you want. Click "Save & Edit" at the top to save your new blog page. Learn more about our Website Builder blog.

  • Can I preview the website I created before I publish it in my Website Builder?

    Yes, you can! To see a preview of your website, please follow these steps: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to preview. Click on the "Preview" icon on the left-hand tool bar. A new page should load in a new browser tab. When you are ready to go live learn how to publish your website in your Website Builder!

  • Is there a limit to the number of products I can sell using your Website Builder shopping cart?

    No, there is no limit to the number of products you can sell with our Website Builder's shopping cart. That being said, adding too many products may make your product page slow, especially if you have a lot of images for each product. Luckily, the Website Builder's Business plan comes with unlimited pages, so if this is an issue you can spread out your products between multiple pages. Please note that access to our shopping cart feature is only available through our Website Builder Business plan. How do I add a product to my inventory? How do I remove a product from my inventory? How do I select what page a product appears on?

  • How do I set up my Stripe account?

    Stripe is the payment processor that we use with our Website Builder shopping cart. In order to accept payments through our shopping cart, you will need to set up a Stripe account on their website. After you create your account on Stripe's website, you will need to confirm your email address and then activate your account. To do this, you will need to fill out the following information: Country you're located Business description Business type Tax ID Business address Business website Your legal name Your date of birth Your social security number (for US, it will vary by country) Business name and phone number to show on customer's credit card statement Your bank details including account number and routing number Once you have activated your Stripe account, you need to connect it your Website Builder shopping cart from within our editor. Follow these instructions: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click on the "Shopping Cart" tab on the left hand tool bar. Select the "Payments" tab and click "Connect Stripe". You will be taken to Stripe's website where you can log in if you haven't already. If you have already activated your account, you should only need to authorize the connection. Otherwise fill out the additional information needed. Once you click authorize access, Stripe may have to review your information. Once the connection has been fully authorized, you should see that "you already connected a Stripe account" within the "Payments" tab. You have now set up your Stripe account for payments. Do I have to set up a Stripe account to accept payments through your Website Builder's shopping cart?

  • Where do I find the POP and SMTP settings for my Website Builder email?

    Our Website Builder's Business plan has email built right in! To find the POP and SMTP settings for your email,, please follow these steps: Sign in to your Website Builder email. Click on the "Settings" icon (the one that looks like a gear) in the top-right corner of the page. Scroll down to the "Remote Access" box. Make sure the "Remote Access Enabled" box is checked. Your POP and SMTP settings are all listed here. When configuring an email client or adding an email address to a phone or other device, use these settings. The username will be your complete email address.

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