Website Builder

• What currencies does your Website Builder shopping cart support?

  Our Website Builder business plan comes with a built-in e-commerce shopping cart. Our shopping cart is able to accept payments through Stripe. Our shopping cart supports the following currencies: USD - US Dollars ($) GBP - Great Britain Pounds (£) EUR - Euros (€) CAD - Canadian Dollar (C$) AUS - Australian Dollar (AU$) Please note that you cannot choose to offer more than one currency using our shopping cart feature. The default currency for our shopping cart is USD. You can select a different currency under the "General" tab of the shopping cart section.

• How do I add a gallery of my Instagram images to my website on your Website Builder?

  Our Website Builder allows you to easily add a gallery of your Instagram images. To add your Instagram images, please follow these instructions: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Add" icon (the plus in a circle) on the left hand tool bar. Click and drag the "Instagram" icon to the section you want it to appear on the page. After you have placed it, an "Edit Instagram" box will pop up. If you already have your Instagram account connected, you can select it from the drop down. Otherwise select "Add an account" from the drop down. You can use the slider to select the number of images, between 1-20, that you'd like to show. You can also adjust the design under the "Design" tab where you can choose to see the images show in a slideshow, carousel, grid, or stacked. Each of these options also have their own settings that will show below as you select them. When you're done, click on the "Save" button. If you selected "Add an account," you should get a prompt confirming that you want to add an account. If you're logged into Instagram on your computer, it will automatically connect. Otherwise, once you hit "Okay," you will see a popup to log into Instagram. You can also add a gallery of images that you can upload or simply link to your Instagram page by adding social icons.

• How do I change my default comment settings for all of my Website Builder blog posts?

  Our Website Builder blog offers you the option to turn comments on or off within each post as well as the ability to choose on or off as your default setting for all posts. To set your default, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on your main "Blog" page. Click on the "Blog Settings" button at the top of the page. Scroll down to where it says "Comment default" and choose "on" or "off" from the drop down menu. Click "Save" at the top of the page to save your changes. By default, the comments are set to "on" when you create a new blog page. I turned my blog comments on. Why aren't they showing?

• Does your Website Builder shopping cart automatically know the sales tax I should charge?

  No, our Website Builder shopping cart does not know the sales tax you should charge for your online store. It is up to you to decide if you should charge any sales tax and how much that sales tax should be. Our system offers you a way to manually set up taxes based on country, state, or province. You may need to do some research on sales tax to decide what you need to do. SBA.gov is a good resource if you are located within the US. If you do need to set up any taxes, you will need to first set up a shipping zone in our system: How do I set up shipping zones? How do I set up sales taxes?

• How do I send the order cancelled email notification from within your Website Builder's shopping cart?

  When you cancel an order within our Website Builder shopping cart editor, you'll be given the option to send an "order cancelled" email to your customer. This email is not sent out automatically. To send your customer an "order cancelled" email, please follow these steps: Go to the orders section of your shopping cart editor. Click on the order that you want to cancel. Click on the "Cancel" button. Check off the "Send a notification email to the customer" box. Click "Confirm" to cancel the order and send an order cancelled email to your customer. How do I edit my shopping cart's automatic order emails? What are the variables that I can use for my Website Builder shopping cart's order notification emails? What is the difference between refunding an order and cancelling an order?

• Do you have any example websites from your Website Builder?

  Thanks for asking! We certainly do have a few great examples of what you can do with our Website Builder. Check them out below: Silicon Valley Partners www.svpartners.com Investment banking & financial management website Grape & Grain www.grapeandgrainbar.com Neighborhood craft beer and wine bar Villa Marbella www.villamarbella.com Vacation home rental in Puerto Vallarta, Mexico

• How do I send the order fulfilled email notification from within your Website Builder's shopping cart?

  Our Website Builder shopping cart system includes four customized order emails. Three of the four emails are optional to send and they can be used or not used on a per order basis. To send your customer an "order fulfilled" email, please follow these steps: Go to the orders section of your shopping cart editor. Click on the order that you want to fulfill. Click on the "Fulfill" button. Enter the shipping information including tracking number and carrier. Check off the "Send a confirmation email to the customer for this shipment" box. Click "Confirm" and an order fulfillment email with this information will be sent out to your customer. How do I edit my shopping cart's automatic order emails? What are the variables that I can use for my Website Builder shopping cart's order notification emails?

• How do I remove a background or choose no background on my Website Builder?

  To remove or choose no background color or image on your Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Design" icon (the one that looks like a paint brush) on the left-hand tool bar. Click on the background you want to remove (each section has its own) in the style editor. If you are removing a background color, click on the "Trash" icon at the top-right corner of the color section. If you are removing a background image, click on the "Trash" icon at the bottom-right corner of the image thumbnail. Do this in as many sections as you need. Click "Save" at the top to save your changes.

• What is a dispute within the Website Builder shopping cart feature?

  Owning and operating an online store means sometimes dealing with customer disputes. A dispute occurs when one of your customers questions your charge with their bank or credit card company. When there is a dispute, Stripe will notify you and a dispute will be created in the "Disputes" section of our Website Builder's shopping cart editor. To view your disputes, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the "Disputes" tab. Here, you can choose to view "Open Disputes" or "Closed Disputes". Please note that you will not be able to manage your disputes from this page. This page will simply list the dispute ID, order it is associated with, and the status of the dispute from Stripe. To manage your disputes, you will need to login to your Stripe account and handle the disputes from there. Don't have any disputes because you don't have an online store? Get one (the store, not the disputes) by purchasing our Website Builder Business plan, which includes everything you need to start your store and sell your products online.

• I turned my blog comments on. Why aren't they showing?

  If you want to add comments to your Website Builder blog, you need to create an account on Disqus first. Creating an account is free and once you've successfully created your account, you don't need to install any code! Instead, you just need to enter your Disqus shortname in your Website Builder by following these instructions: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on your main "Blog" page. Click on the "Blog Settings" button at the top of the page. Scroll down to the bottom and enter your "Disqus forum shortname" in the space provided. Click "Save" at the top of the page to save your changes. If you go to your website, you should see comments available on the posts where you allow them. By default, each blog post you create will have comments set to "on." You can change your default comment settings from within your Website Builder. You can also adjust the comment settings for an individual blog post.