Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- What is SEO?
SEO stands for search engine optimization. Following SEO best practices will help Google and other search engines find and rank your website better. There are a lot of great resources online to help you learn SEO best practices and we recommend doing some research, especially since SEO, along with the search engines, is always changing. If you're using our website builder, we have made it easy to fill out a few key things that search engines look for, including: Website Title Website Description Image Alt Text We recommend using relevant keywords in each of these section as well as in the main content of your website.
- What is the difference between refunding an order and cancelling an order in your Website Builder shopping cart?
Our Website Builder shopping cart makes it easy to manage orders from your online store. The shopping cart is available with our Website Builder Business plan. Cancelling an order can only be done before the product is shipped or "fulfilled" as our system calls it. Cancelling an order will automatically refund the customer in the full amount - including any shipping or taxes paid. Refunding an order is really more like returning an order. You can only use our refund tool after an order has been shipped or fulfilled. This tool allows you to refund part of an order (cancelling an order only refunds the full amount). For example, if someone ordered two products, but only wanted to return one, you could refund them for the product they are returning only. Our system also gives the choice whether or not to refund the shipping. How do I view my orders? How do I cancelled an order? How do I refund an order?
- How do I get the shopping cart function in my Website Builder?
Our built-in e-commerce shopping cart is only available with our Website Builder's Business plan. Our shopping cart allows you to sell products and services with ease and our business plan also includes custom email and other great tools. To get access to our shopping cart, you simply need to purchase our business plan or upgrade an existing website builder to it. How to Get Started with a New Website Builder Business Plan Go to our Website Builder plans page. Select the "Business plan" option and click the "Select" button. Choose the template that you want to use and click on it. All of our templates are fully customizable, so any template you choose can be turned into the beautiful website of your dreams. You should see your Website Builder Business plan in our shopping cart. You can use the drop down to ensure you have selected the plan you want. If you have not already, our system will prompt you to sign in or create a Dynadot account (don't worry - it's free!). Once you've signed in, you can enter in your chosen payment method and click "Submit Order". Once your order is complete, you will be able to use our shopping cart function, along with other great tools in our Business plan. The shopping cart function will be shaped like a cart within your editor's tool box. How to Upgrade Your Website Builder to a Business Plan Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "upgrade" button next to the website builder you want to upgrade. The upgrade has now been added to your cart. Click on our shopping cart icon at the top of the page to check out. You can use the drop down menu to select the plan you want to upgrade to. If you already have a Pro plan with us, your upgrade will be pro-rated. Follow the steps to complete your purchase. Once your order has completed, you'll have access to our shopping cart feature as well as other great tools in our Business plan. The shopping cart function will be shaped like a cart within your editor's tool box.
- How do I add a downloadable file in my Website Builder?
To add a downloadable file to your Website Builder, please follow these steps: Sign in to your Dynadot account. Select "My Websites" from the left-side menu bar. Click on the "edit" link next to the Website Builder you want to use. Click on the "Add" icon (the plus in a circle) on the left hand tool bar. Click and drag the "File" icon to the section you want it to appear on the page. After you have placed it, the "File Settings" box will pop up. Click on “Click/drag to upload file“, or drag the file to the button, to upload a file from your computer. You can now edit the name you’d like to give your file by clicking the ‘File Name’ option. If this is left blank the file name would default to the same name it uses on your computer. You can have the file name hidden by unchecking the ‘Show File Name’ option. Clicking ‘Position’ will allow you to align the file to the left, right or center of your page, and you can also hide the file icon by unchecking the ‘File Icon’ option. Click on the "Save" button. Your file will appear where you added it on the page. Click on the "Save" button at the top-left of the page to save all your changes. Once your file appears on your Website Builder, you can edit by following these steps: To replace the file, edit it’s name, re-align the file, or hide/unhide it’s name or icon, click on the "Settings" icon that appears in the top-right corner of the file. To remove the file, click on the "Trash" icon that appears in the top-right corner of the file. To move the file, drag and drop the ‘Move’ icon (between the trash and settings icons) to a new location.
- How do I publish the website I created in your Website Builder?
Our Website Builder offers you easy-to-use, intuitive tools to create the website of your dreams! Best of all, the first page is completely free! Once you're ready to show your website off to the world, all you need to do to make it accessible to others is publish it. To publish the website you created with our Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the Website Builder you want to publish. Press the "Publish" button on the left-hand tool bar. Your website can always be found at the following link (once you replace the "YourNumberHere" with the "Site Builder ID" listed under the "Website Builder" tab): https://sitebuilderYourNumberHere.dynadot.com You can also set a custom subdomain or connect a domain in your account for your website address. Please note that as you make changes to your website in our Website Builder, you will need hit "publish" to make those changes live on your site. This allows you to make changes without having them immediately show up on your live website.
- How do I remove or customize the footer message "Powered by Dynadot" from my website on your website builder?
The footer message "Powered by Dynadot" cannot be removed if you are using the free version of our Website Builder. If you want to remove it or create a custom footer, you can upgrade to our Pro plan ($5/month) or our Business plan ($15/month). Once you have upgraded your plan, please follow these steps to customize or remove your footer: Sign in to your Dynadot account. Select "My Websites" from the left-side menu bar. Click on the "edit" link next to the website builder you want to edit. Click on the "Settings" icon on the left-hand tool bar. Click on the "General" tab. Enter your custom footer message under the "Footer Message" section. You can also choose to remove the footer altogether by removing the check next to "Show Footer Message." Click on the "Save Settings" button to save your changes. Learn how to set the background of your footer or change the font, color, size, and more of your footer text.
- How do I add different options or variants of the same product to my Website Builder shopping cart?
Our Website Builder shopping cart makes it easy to sell different forms of the same product. For example, you can add different sizes and colors for a t-shirt. You can add this to your product from within our shopping cart editor in our variants section. To add options and variants to your product: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Shopping Cart" (the one that looks like a cart) on the left-hand tool bar. Select the "Inventory" tab and select the product you want to add a variant to or click on "Add Product" to add a new product. Under the variants section, you will see two options: Add Option and Add Variant. Before you can add a variant of your product, you must first add an option. In the example above, you would need to add color as your option. Click the "Add Option" button and enter the option you want to add and the default value. Once you click save, the option you added will show along the top row along with the product's SKU, Price, Stock, Weight, Dimensions, and whether it's hidden or visible. Once you've added your product options, click on "Add Variant". This will create another product row where you can adjust the options available. For example, the top row can represent a red t-shirt and the next row down can represent a white t-shirt. To adjust the options for your variant, click on the Edit button or to delete it, click the trash button. Click the "Save" button on the top left on the screen to finalize your changes. To view your options on the product page: From within your Website Builder editor, go to your product page. Hover over your product and click "Open Product". You should now see your options on this page in a drop down menu. What is the difference between a variant and an option in our Website Builder shopping cart editor?
- What is your Website Builder shopping cart?
Our Website Builder shopping cart is a built-in e-commerce solution that is perfect for businesses who want to start their online store with ease. Our shopping cart is available through our Pro plan, which also offers businesses unlimited pages, SEO tools, mobile optimization, and more. Our shopping cart makes it easy to add and manage products, keep track of orders and shipping, and it even automatically sends custom order notifications to customers. Check out our shopping cart FAQs to find out more!
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