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Website Builder

  • What is a dispute within the Website Builder shopping cart feature?

    Owning and operating an online store means sometimes dealing with customer disputes. A dispute occurs when one of your customers questions your charge with their bank or credit card company. When there is a dispute, Stripe will notify you and a dispute will be created in the "Disputes" section of our Website Builder's shopping cart editor. To view your disputes, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the "Disputes" tab. Here, you can choose to view "Open Disputes" or "Closed Disputes". Please note that you will not be able to manage your disputes from this page. This page will simply list the dispute ID, order it is associated with, and the status of the dispute from Stripe. To manage your disputes, you will need to login to your Stripe account and handle the disputes from there. Don't have any disputes because you don't have an online store? Get one (the store, not the disputes) by purchasing our Website Builder Business plan, which includes everything you need to start your store and sell your products online.

  • How do I add a map to my Website Builder?

    To add a Google map to your Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Add" icon on the left-hand tool bar. Click on and drag the "Map" icon to the place you want it to appear on the page. To add your address, hover over the map and click on the "Settings" icon on the top-right. You will see a place to enter your address as well as adjust the height and zoom of the map. Your changes will save automatically, simply click out of the box and the map will update accordingly. You will need to hit the "Save" button at the top of the website builder to fully save your changes. To move your map, hover over the box and use the "Move" icon that appears in the top-right corner to drag it to a new location. To remove your map, hover over the box and use the "Trash" icon that appears in the top-right corner. Want to make other additions to your Website Builder? Learn how to add a contact form and a search box.

  • Does your Website Builder's shopping cart charge any fees?

    Yes, our Website Builder's shopping cart does have fees. Although Dynadot does not charge any fees for your shopping cart transactions, Stripe, the payment processor for our shopping cart, does. Stripe charges 2.9% + 30¢ per successful credit card charge. Our e-commerce shopping cart is available with our Website Builder's Business plan, which also includes unlimited pages, a free domain name, custom email, and more. Do I have to set up a Stripe account to accept payments through your shopping cart? How do I set up a Stripe account?

  • How do I change the URL of a page on my Website Builder?

    A page URL can only be changed if you have upgraded to our Website Builder Pro or Business plan. The way that we set page URLs is by matching the URL to the page title you enter when you create a page. This is the default even if you have an upgraded plan (you just have the opportunity to edit it). Before you edit your page URL, consider whether this will cause any links to this page to break. If you have an upgraded plan, follow these instructions to edit your page URL: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the Website Builder you want to use. Click on the "Page" icon (the one that looks like a piece of paper) on the left-hand tool bar. Click on the page whose URL you'd like to change. Enter your desired new page URL under "URL". Hit "Save" at the top to save your changes. If you have not upgraded, you can consider adding a new page and setting the title to match the URL you want. Then, simply change the page title after you save your new page if you want a different title.

  • How do I set up a "Catch All" email address in my Website Builder?

    Our website builder's business plan has email built right in! You can easily set up a "Catch All" email address by following these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to set up your catch all email in. Click on the "Settings" icon (the one that looks like a gear) on the left-hand tool bar. Select the "Email" tab. Click on the user account or shared mailbox whose email address you want to make your catch all or create a new email address. Check off the box in the "Catch All" section. Please note that only one catch all email address can be selected per account. If you had already selected a catch all email address and you check this box, it will remove the catch all from the other email. Click "Save Settings" to save your changes. If you want to return to the "Email" page, click the "Back" button at the top of the page.

  • Why won't my image upload on your Website Builder?

    Our Website Builder can only accept images that are 30MB or less in size. If your image is larger than this, you have two options. One is resizing the image to be smaller in width and height, which should also mean it's smaller in size. Two is using an image compressing service, which will compress the image into a smaller size. Here are two options for compressing your images: jpegmini.com tinypng.com Next, learn how to add an image to your Website Builder.

  • How do I cancel a customer's order within your Website Builder's shopping cart editor?

    Our Website Builder shopping cart makes it easy to manage your orders. Cancelling an order will automatically refund your customer in full. To cancel an order, please follow these instructions: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the orders tab. Pending orders will be the default selection when you land on this page. Click on the order you want to cancel. Click on the "cancel" button. If you want our system to "restock" the items back into your inventory, make sure to check off "the claimed quantity for products in this order will be restocked back to your store." If you want to send out an "order cancelled" email to your customer, make sure you check off "send a notification email to the customer." Click "Confirm" to cancel the order or "Cancel" to cancel the cancellation of the order. Once you have confirmed the cancellation of your customer's order, our system will refund them in full. What is the difference between refunding an order and cancelling an order?

  • How do I choose what page a product will show on from within your Website Builder shopping cart system?

    Since our Website Builder shopping cart is available with our Business plan, you have access to umlimited pages on which to feature your products. To select which page to show each product, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "shopping cart" tab (it is shaped like a cart) and click the inventory tab. Click on the product that you want to place. Once you are inside your product editor, scroll all the way to the bottom of the page and you will see a "Manage" section. Here, you will see two areas you can change. The "Collections Page" and "Product URL". The "Collections Page" is where you can choose which product page you want this product to be on. (If you only have one product page, it will just have the name of your product page and none as options. If it is set to none, you will not be able to see the product on your website.) Each product is also given its own product page under the "Collections Page" it is listed on. "Product URL" is where you can set a custom URL for your product. Once you have made your changes, be sure to click "Save" at the top of the page. Please note that you can only show products on a "product" page. How do I add products to my inventory?

  • Do I have to set up a Stripe account to accept payments through your Website Builder's shopping cart?

    Yes, a Stripe account is required for you to accept payment through our Website Builder's e-commerce shopping cart. Currently, Stripe is the only payment processor available with our shopping cart, though we hope to add more options in the future. How do I set up my Stripe account? Are there any fees associated with your Website Builder's shopping cart? Please note that access to our shopping cart feature is only available through our Website Builder Business plan.

  • Can I preview the website I created before I publish it in my Website Builder?

    Yes, you can! To see a preview of your website, please follow these steps: Sign in to your Dynadot account. Select "My Websites" from the left-side menu bar. Click on the "edit" link next to the website builder you want to preview. Click on the "Preview" icon on the left-hand tool bar. A new page should load in a new browser tab. When you are ready to go live learn how to publish your website in your Website Builder!

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