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    Dynadot Policies

    • Can I get a refund for my domain? I don't need it anymore.

      We do not do refunds, but if the domain name is less than 5 days old, you may be able to request a grace period deletion for a Dynadot account credit. Your "refund" will be the domain's registration cost minus the applicable grace deletion fee stated on our grace deletion page. Please be aware that some domains cannot be grace deleted, and thus, are not eligible for account credit or a refund. Examples include .CO, .EU, .UK, .PL, and .BE. You can see which domains allow grace period deletions and the amount of time available for their grace period on our grace deletion page. Domains over 5 days old cannot be deleted for credit. If you still do not want your domain anymore and would like to delete it, you can submit a domain deletion request within your Dynadot account. You will not receive any account credit when submitting a deletion request. See our refund policy.

    • What is a trademark notice?

      You may need to acknowledge a trademark notice when you register a domain with us. Here is what the notice will say: You have received this Trademark Notice because you have applied for a domain name which matches at least one trademark record submitted to the Trademark Clearinghouse. You may or may not be entitled to register the domain name depending on your intended use and whether it is the same or significantly overlaps with the trademarks listed below. Your rights to register this domain name may or may not be protected as noncommercial use or "fair use" by the laws of your country. Please read the trademark information below carefully, including the trademarks, jurisdictions, and goods and service for which the trademarks are registered. Please be aware that not all jurisdictions review trademark applications closely, so some of the trademark information below may exist in a national or regional registry which does not conduct a thorough or substantive review of trademark rights prior to registration. If you have questions, you may want to consult an attorney or legal expert on trademarks and intellectual property for guidance. If you continue with this registration, you represent that, you have received and you understand this notice and to the best of your knowledge, your registration and use of the requested domain name will not infringe on the trademark rights listed below. There will also be trademark information regarding the domain name you entered listed below this content. If you acknowledged the trademark already and would like to see the trademark information for the domain name you purchased, you will need to create an order for that same domain name using another top-level domain (TLD) as the extension. (Please be aware this notice may not show for all TLDs.) Then you can select "Money Order/Check" as your payment type and hit "Submit." You should see the trademark information on the next page. Then you can simply edit your cart to remove the domain name.

    • What is your Spam Policy?

      Dynadot does not allow its services to be used for the transmission of spam. If we receive any complaints about your domain being used to send spam, we will promptly start an investigation. First, you will receive an email warning from us notifying you that we have received a spam complaint for your domain(s), and asking you to stop sending spam. If you choose to ignore our warning and continue to send spam, we will deactivate your domain or disable your entire Dynadot account (depending on the severity of the situation). You will no longer be able to control the name servers for your domain(s), and instead an error page will appear in its place. You will not receive a refund or an account credit. To report a domain that has sent spam, please submit a spam complaint.

    • Someone stole my Dynadot account! How can I get it back?

      If this is the first time this has happened to you, we will make a one-time exception and help you get your Dynadot account back once you have proven that you are indeed the true account owner. In regards to any subsequent account break-ins, we cannot help you get your account back since you and you alone are responsible for the security of the account. Dynadot has invested a good amount of effort into maintaining the security of our system. It is the sole responsibility of the creator of the account to keep the account safe and secure. This is clearly stated in our Service Agreement under Part 1, Section 6, Account Security. We urge you to choose a password with a healthy mixture of numbers and letters and change it often to keep your account safe to avoid any account break-ins.

    • It's my account! Why do you need me to send in identification?

      We take your account security very seriously and have invested a great amount of resources and effort into making sure our system is safe and secure for our users by using state-of-the-art technology. If a hacker were to gain access to your email account, it would not take much work for them to submit password lookups for any other account that is associated with your email address. Something as simple as a password lookup has resulted in domains being stolen from their owners or having their website traffic hijacked. Fortunately, Dynadot has added several layers of security to try and prevent hackers from stealing your valuable domains. These include your "birthday," secret question and answer, Google Authenticator, and SMS security. When we may ask you to send photo identification to confirm who you are: You have forgotten your "Birthday" You have forgotten or have entered in an incorrect secret answer You have lost your cellphone or need to reset your Google Authenticator or SMS settings

    • Who can I contact if I am not happy with the customer service I received?

      At Dynadot, we take feedback very seriously and encourage customers to contact us to escalate an issue if they are not happy with the level of customer service received. If you wish to escalate an issue, please submit a ticket to us by emailing appeals@dynadot.com. Please include as much detail about the issue as possible, such as the associated account ID and order ID, and the date, method of contact, and name of the customer service representative you were originally assisted by. This will allow us to investigate the problem in full. Our management team will acknowledge your complaint within 24 business hours and aim to resolve any issues you have within 10 business days.

    • My payment has been made, why am I being asked to verify my order?

      We realize that we take a stricter approach to fraud prevention than most other registrars. With "card not present" orders (or orders placed online), the onus is on the merchant, and we are responsible for all fees associated with the chargebacks and reversals we receive. Aside from these unwanted and costly charges, we are disheartened when we discover a stolen credit card or hacked PayPal account has been used to fund orders made with us and, thus, do our best to avoid such occurrences. Because of this, we have developed a sophisticated fraud filter that selects which orders require verification. If you receive one such request, please do not take it personally as there are many factors at play and the request is by no means an accusation. "I paid with my verified PayPal account, do I still have to do this?" Yes, we do receive reversals from even verified PayPal accounts. "How many times will I be asked to verify?" Once you verify an order, a note will be made in your account. In most cases, you will not be asked to verify again.

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