Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Backorders/Drops

  • What do the statuses on my backorder requests page mean?

    There are 5 statuses that you may come across from the backorder requests page of the user control panel. Here are what they mean. ACTIVE: Domain names that you have placed backorder requests for. Status will change after the name has dropped. SUCCESS: The domain was successfully secured on your behalf, either by you being the only person who placed the request or winning it at auction. AUCTION: The domain is currently in auction. It is open for bids. FAILED: The domain was not successfully secured for your account. It means we have failed to catch the name. DIDN'T WIN: The domain was not successfully secured for your account. It was won by someone else in auction. Note: We send email notification when we successfully catch the domain name that you requested. If you are the only person who requested the name, we will automatically create an order for you. If there were multiple requests, the domain will go to a public auction where everyone has a chance to win the domain.

  • By how much will my bid be increased when proxy bidding in a Marketplace auction?

    The amount by which your bid is increased will depend on the current bid. As the current price goes up, so will the amount of your bid. Automatic bidding will stop when your max proxy bid is reached. Bid Increments

  • How do I place a backorder request for a pending delete domain?

    Dynadot has a domain backorder service available in our marketplace. You can place a backorder on a pending delete domain and we will try to catch it for you as it "drops" or is re-released to the public for registration. To place a backorder request, you must first meet the following requirements: You must have $5 in account balance or have successfully completed an order of $5+ in the last 365 days. If you are new to Dynadot or do not have a recent order history, the easiest way to fulfill this requirement is by creating a prepay order. You cannot be banned from our auctions. You must set your marketplace default payment settings in your account. You are now ready to place a backorder request. Here is how it works: If there is only one backorder placed, an order will be created and we will do our very best to catch the domain for you. Please understand there is no guarantee we will be successful. These domains are being dropped by the central registry and there may be competition from other domain registrars. If there are multiple backorders for the same domain, a backorder auction will be held. The starting bid will be $5 over the backorder price and will be placed for the customer who first placed the backorder. Learn more about our backorders or how to place a bid in our backorder auctions.

  • Why am I banned from your expired auctions and backorders?

    You should have noticed that when you bid on an expired auction and/or place a backorder request, you had to check a box agreeing to pay. When you do not pay for your domain, you are banned from both our expired auctions and our backorders. Expired Auctions In the past, some users have failed to pay for their expired auction orders. This is detrimental to our auction system since it not only inflates the price of the domain bought, but it also means the domain will probably be deleted. Expired auction winners will be given 48 hours to pay. If payment is not received and there were additional bidders, the second highest bidder will have 24 hours to pay. Backorders It takes resources to catch a dropping domain, especially since there is often competition from other registrars trying to catch the same domain. If we catch a domain, but do not receive payment for it, we have no choice but to release the domain. If we catch a domain with only one backorder request, an order will be automatically created and the customer has 48 hours to complete the payment. If we catch a domain with multiple backorder requests, the domain will go to a public backorder auction. The winner of the auction will be given 47 hours to complete their payment. If they do not pay, the second highest bidder will be given 24 hours to complete their payment. If you wish to have an auction ban removed, please email [email protected] with your request.

  • Do you have a limit to the number of backorder requests that can be submitted?

    No, we do not limit the number of backorders that can be requested. We used to have a limit, but we have since removed it, so anyone can place as many backorders as they would like. Check out what's about to drop and make your request on our backorder page now! Learn more about our backorders Learn how to place a backorder request

  • Why do backorders for Afilias TLDs have two pricing tiers?

    The following information only apply to backorders for Afilias TLDs Afilias has drastically increased the backorder cost for their TLDs. Dynadot wants to continue offering low pricing to customers through the two pricing tiers. High priority pricing level: We will attempt to catch the domain before they release. Low priority pricing level: We will attempt to catch the domain right when they release. The default pricing tier for each domain is our recommendation based on the EstiBot value. However, customers have the option to switch from high priority to lower priority pricing level and vice versa using the toggle. The starting price should reflect the change. All rules regarding backorder requests remain the same.

  • What is a backorder (drop catch)?

    After a domain expires and passes its renewal grace period and redemption period, the domain is "dropped" or re-released to the public for registration. Before it is re-released, you can use a drop catch or backorder service to place a request to register the dropping domain. Then, the backorder service will attempt to register the domain for you as soon as it drops. Most domains are dropped from the central registry 75 days after their expiration date. Dynadot Backorders If a domain receives one or more backorder requests, our drops system will try to catch it for you. If we are successful and you were the only backorder request, an order will be created for you and the domain will be placed into your account after the order is completed. If there are multiple backorder requests, there will be a backorder auction for the domain. To place a domain backorder request with us, the following is required: You must have recent order history with Dynadot. This means either having a balance of, or making a payment, that meets the minimum amounts listed below. If you are new to Dynadot, the easiest way to fulfill this requirement is by creating a prepay order. You must not be banned from our auctions. You will also need to set up your marketplace default payment settings in your account. Minimum payment/balance amount is $5 USD, or its equivalent. While conversion rates do fluctuate, that will be around 4.25 Euros, 35 RMB, 6.25 CAD, 100 MXN, or 3.75 GBP. These currencies cannot be combined. Visit our 'Supported Backorder TLDs' help page to see our up-to-date list of TLDs that have drop catch support.

  • What is a Backorder Auction?

    When a domain in our drop catch receives more than one backorder request, it is sent to auction. This auction will be open to the public and will last 7-10 days. If you were the first customer to place a backorder request for that domain, a starting bid of the backorder price will be placed for you. Now, due to popular demand, if a bid is placed in the last 5 minutes of an auction, the end time will be extended by 5 minutes. There is no limit to the number of times an auction may be extended before the auction's final "end time" is set. For additional bids, we use proxy bidding. Learn how to place a bid in our 7-10 day backorder auctions. After the auction ends, an order will automatically be created for the highest bidder and they have 47 hours to pay for their order. If they do not pay for it, the second highest bidder will be given 24 hours to pay for their order. Once the order is complete, the domain will be placed in the winner's account. Please note that when you place a backorder, you are agreeing to pay for that domain in the event we catch it for you and the same goes for your participation in a backorder auction. If you do not pay for your domain, you will be banned from our auctions. Learn more about our backorders Learn how to place a backorder request

  • How do I automatically pay for Expired Domain Auction and Backorder orders?

    Congrats on winning your Expired Domain Auction or Backorder! If you won a backorder and it does not go to auction, it will automatically be processed using your autopay settings. You can use the steps below to update those settings to your preferred payment method. For a backorder auction or an expired auction order, you will need to turn autopay on if you haven't already by following the steps below. Please note that you cannot select different autopay methods for expired auctions and backorders. Sign in to your Dynadot account. Select "Payments" from the left-side menu bar and click "Marketplace Default Payment". If you want to use autopay for your expired auction and backorder auction orders, set "Turn autopay on for expired auction and drop catch auction orders?" to "Yes." Press the "Save" button to save your changes. The default payment method is account credit; however your auto-payment will not go through unless you have enough account credit in your preferred currency to pay for your order. Prepay into your account to solve this problem. You can also choose to pay with credit card. If you want to select credit card as your first priority default payment, click on "Account Balance." Please note this payment method cannot be used unless your preferred currency is USD. You can choose to enter a new credit card or use a saved one. Once you have entered your payment information, press the "Save" button. You can also choose to set a second priority and third priority default payment in case there is an issue with the first or second payment option. Please note that if you fail to pay for your Expired Domain Auction or Backorder auction, you may be banned from our auctions and backorders. NOTE: The payment method you choose for Expired Domain Auction and Backorder auto-pay orders is no longer the same payment method used for domain auto-renewals.

  • Do you have a backordering service?

    Yes, we have an awesome domain backorder service available in our marketplace! We offer backorders on the following top-level domains: .COM, .NET, .ORG, .CO, .TV, .CC, .US, .BIZ, and .INFO. You can place a domain backorder request for a domain that is pending deletion if you have completed at least one successful order with us in the last 365 days and haven't been banned from our auctions. If you don't qualify for the former, you can prepay into your account now. You will also need to set your marketplace default payment settings in your account. After you place a domain backorder, we will try to catch the domain as it drops, but we cannot guarantee that will catch it for you. If we do catch it and you're the only person who placed a backorder request, then an order will be created for you and you will have 47 hours to pay for the domain. Then, the domain will be placed in your account once your order is complete. If you do not pay for the domain, you will be banned from our auctions. In the case of multiple backorder requests, there will be a backorder auction. Have your eye on a domain, but don't see it in our backorders yet? Add it to your domain watch list! Learn more about domain backorders Remove a backorder request you've placed See a list of the backorders you've requested Find out how to place your bid in our backorder auction

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