- Why am I banned from your expired auctions and backorders?
You should have noticed that when you bid on an expired auction and/or place a backorder request, you had to check a box agreeing to pay. When you do not pay for your domain, you are banned from both our expired auctions and our backorders. Expired Auctions In the past, some users have failed to pay for their expired auction orders. This is detrimental to our auction system since it not only inflates the price of the domain bought, but it also means the domain will probably be deleted. Expired auction winners will be given 48 hours to pay. If payment is not received and there were additional bidders, the second highest bidder will have 24 hours to pay. Backorders It takes resources to catch a dropping domain, especially since there is often competition from other registrars trying to catch the same domain. If we catch a domain, but do not receive payment for it, we have no choice but to release the domain. If we catch a domain with only one backorder request, an order will be automatically created and the customer has 48 hours to complete the payment. If we catch a domain with multiple backorder requests, the domain will go to a private 3-day auction that is only open to customers who originally placed a backorder request. The winner of the auction will be given 47 hours to complete their payment. If they do not pay, the second highest bidder will be given 24 hours to complete their payment. If you wish to have an auction ban removed, please email firstname.lastname@example.org with your request.
- How does proxy bidding work?
We use proxy bidding for our Expired Domain Auctions and Backorders (if they go to auction). Here is how it works: Say for example, a domain is in auction with a starting bid price of $12.99. If bidder A places a bid of $20.00 for the domain, our system will start his bid at $12.99 and bid up to $20.00 automatically on his behalf. When bidder B visits the auction, he sees the current bid price as $12.99. If bidder B decides to place a bid for $14.00, he will be outbid immediately by bidder A, and the new minimum bid will be $15.00. In order to outbid the first bidder, he would need to bid at least $20.01. If bidder B places a bid for $20.00, which matches bidder A's maximum bid amount, then bidder A would still be the high bidder, but the new minimum bid would be $21.00. How do I place a bid on an Expired Domain Auction? How do I place a bid in the 3-day private auction that sometimes follows a successful backorder request?
- What is a backorder, aka drop catch?
After a domain expires and passes its renewal grace period and redemption period, the domain is "dropped" or re-released to the public for registration. Before it is re-released, you can use a drop catch or backorder service to place a request to register the dropping domain. Then, the backorder service will attempt to register the domain for you as soon as it drops. Most domains are dropped from the central registry 75 days after their expiration date. Dynadot Backorders If a domain receives one or more backorder requests, our drops system will try to catch it for you. If we are successful and you were the only backorder request, an order will be created for you and the domain will be placed into your account after the order is completed. If there are multiple backorder requests, there will be a private 3-day auction for the domain. To place a domain backorder request with us, the following is required: You must have completed a successful order with us within the last 365 days. If you are new to Dynadot or do not have a recent order history, the easiest way to fulfill this requirement is by creating a prepay order. You must not be banned from our auctions. You will also need to set up your marketplace default payment settings in your account. We support drop catch on the following top-level domains: .COM .NET .ORG .CO .TV .CC .US .BIZ .INFO .MOBI .PRO .RED .BLUE .BLACK .PINK .GREEN .KIM .ORGANIC .LGBT .POKER .BET .VOTE .VOTO .PROMO .ARCHI .BIO .SKI This list is subject to change, please check our backorder page under the TLD drop down to see the most up-to-date list of available TLDs.
- Where can I see a list of domain backorders I have requested?
To view a list of your pending domain backorder requests, please follow these steps: Sign in to your Dynadot account. Select "Backorder Requests" from the "Marketplace" tab in the main menu. Your backorder request(s) are listed on this page. You can also remove a backorder request on on this page. Learn more about our backorders Learn how to place a backorder request
- Do you have a limit to the number of backorder requests that can be submitted?
No, we do not limit the number of backorders that can be requested. We used to have a limit, but we have since removed it, so anyone can place as many backorders as they would like. Check out what's about to drop and make your request on our backorder page now! Learn more about our backorders Learn how to place a backorder request
- How do I remove a backorder request for a pending delete domain?
You should be able to remove a backorder request on a pending delete domain in our drop catch as long as the domain has not yet dropped. To remove a backorder request for a pending delete domain, please follow these steps: Sign in to your Dynadot account. Select "Backorder Requests" from the "Marketplace" drop-down menu. Check the box next to the domain name and click on the "Delete from Pending List" button to save your changes. Please note that when you placed your backorder, you agreed to pay for it. Any backorder requests that you do not remove will require payment or you risk being banned from our auctions. Learn more about our backorders Learn how to place a backorder request
- How do I place a backorder request for a pending delete domain?
Dynadot has a domain backorder service available in our marketplace. You can place a backorder on a pending delete domain and we will try to catch it for you as it "drops" or is re-released to the public for registration. To place a backorder request, you must first meet the following requirements: You must have completed a successful order with us within the last 365 days. If you are new to Dynadot or do not have a recent order history, the easiest way to fulfill this requirement is by creating a prepay order. You cannot be banned from our auctions. You must set your marketplace default payment settings in your account. You are now ready to place a backorder request. Here is how it works: If there is only one backorder placed, an order will be created and we will do our very best to catch the domain for you. Please understand there is no guarantee we will be successful. These domains are being dropped by the central registry and there may be competition from other domain registrars. If there are multiple backorders for the same domain, a 3-day private auction will be held for the customers that placed backorders on the domain. The starting bid will be $5 over the backorder price and will be placed for the customer who first placed the backorder. Learn more about our backorders Learn how to place a bid in our backorder auctions
- Do you have a backordering service?
Yes, we have an awesome domain backorder service available in our marketplace! We offer backorders on the following top-level domains: .COM, .NET, .ORG, .CO, .TV, .CC, .US, .BIZ, and .INFO. You can place a domain backorder request for a domain that is pending deletion if you have completed at least one successful order with us in the last 365 days and haven't been banned from our auctions. If you don't qualify for the former, you can prepay into your account now. You will also need to set your marketplace default payment settings in your account. After you place a domain backorder, we will try to catch the domain as it drops, but we cannot guarantee that will catch it for you. If we do catch it and you're the only person who placed a backorder request, then an order will be created for you and you will have 48 hours to pay for the domain. Then, the domain will be placed in your account once your order is complete. If you do not pay for the domain, you will be banned from our auctions. In the case of multiple backorder requests, there will be a private 3-day auction. Have your eye on a domain, but don't see it in our backorders yet? Add it to your domain watch list! Learn more about domain backorders Remove a backorder request you've placed See a list of the backorders you've requested Find out how to place your bid in our 3-day closed backorder auction
- How do I set my marketplace default payment settings in my account?
If you are planning to participate in our Expired Auctions and/or Backorders in our Marketplace, you need to set up your marketplace default payment settings first. Setting this up allows our system to put through your payment automatically so your order can complete on time. Both expired auction and backorder orders have must be paid for within a limited time of 24-48 hours or you may be banned from our auctions. The following payment methods are available for your marketplace default payment type: account credit (default selection), or credit card. You will be able to select up to three payment methods and priorities. To set your marketplace default payment settings in your account, you first need to turn on your auto-payment settings by following these steps: Sign in to your Dynadot account. Select "Default Payment Settings" from the "Marketplace" drop-down menu. Choose "Yes" next to the "Turn default-payment on?" section. Click on the "Save Auto-Payment Setting" button. Select your preferred currency from the drop-down menu. Any Expired Auctions and/or Backorders you place will be created in this currency. The available payment methods will vary based on the currency selected. Use the links for each priority to set up your primary and backup payment method(s). To set account balance, please follow these steps: Select account balance. Click the "Change Payment Method" button to save your selection. If you want to set a credit card as your payment method instead, please follow these steps: If the credit you want to use is listed under the "Existing Credit Card" section, check it off and re-enter the card number and code for security. If you'd like to add a new credit card as your payment type, select "Credit Card" and enter the info there. Press the "Save Changes" button when you're done. Once you set your new payment method, you should see it in the information listed underneath the "Save Auto-Payment Setting" button. There you'll see your payment method as well as your preferred currency. Please note that we don't currently offer Alipay, PayPal, or Moneybookers (Skrill) as an automatic payment option. If you wish to use these for your expired auction or backorder order, you will need to manually complete your payment.
- How do I automatically pay for Expired Domain Auction and Backorder orders?
Congrats on winning your Expired Domain Auction or Backorder! To turn on auto-payment (also known as auto-pay) for Expired Domain Auction or Backorder orders, please follow these steps: Sign in to your Dynadot account. Select "My Marketplace" from the left-side menu bar and click "Default Payment" in the drop-down. Set "Turn default-payment on?" to "Yes." Press the "Save" button to save your changes. The default payment method is account credit; however your auto-payment will not go through unless you have enough account credit in your preferred currency to pay for it. Prepay into your account to solve this problem. You can also choose to pay with credit card. If you want to select credit card as your first priority default payment, click on "Account Balance." Please note this payment method cannot be used unless your preferred currency is USD. You can choose to enter a new credit card or use a saved one. Once you have entered your payment information, press the "Save" button. You can also choose to set a second priority and third priority default payment in case there is an issue with the first or second payment option. Please note that if you fail to pay for your Expired Domain Auction or Backorder auction, you may be banned from our auctions and backorders. NOTE: The payment method you choose for Expired Domain Auction and Backorder auto-pay orders is no longer the same payment method used for domain auto-renewals.