Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Backorders/Drops

  • What is a backorder (drop catch)?

    After a domain expires and passes its renewal grace period and redemption period, the domain is "dropped" or re-released to the public for registration. Before it is re-released, you can use a drop catch or backorder service to place a request to register the dropping domain. Then, the backorder service will attempt to register the domain for you as soon as it drops. Most domains are dropped from the central registry 75 days after their expiration date. Dynadot Backorders If a domain receives one or more backorder requests, our drops system will try to catch it for you. If we are successful and you were the only backorder request, an order will be created for you and the domain will be placed into your account after the order is completed. If there are multiple backorder requests, there will be a backorder auction for the domain. To place a domain backorder request with us, the following is required: You must have recent order history with Dynadot. This means either having a balance of, or making a payment, that meets the minimum amounts listed below. If you are new to Dynadot, the easiest way to fulfill this requirement is by creating a prepay order. You must not be banned from our auctions. You will also need to set up your marketplace default payment settings in your account. Minimum payment/balance amount is $5 USD, or its equivalent. While conversion rates do fluctuate, that will be around 4.25 Euros, 35 RMB, 6.25 CAD, 100 MXN, or 3.75 GBP. These currencies cannot be combined. Visit our 'Supported Backorder TLDs' help page to see our up-to-date list of TLDs that have drop catch support.

  • How do I remove a backorder request for a pending delete domain?

    You should be able to remove a backorder request on a pending delete domain in our drop catch as long as the domain has not yet dropped. To remove a backorder request for a pending delete domain, please follow these steps: Sign in to your Dynadot account. Select "Aftermarket" from the left-side menu bar and click "Backorder Requests" from the drop-down. Check the box next to the domain name(s) you wish to cancel. Press the "Delete Request" button to cancel your backorder request. Please note that when you placed your backorder, you agreed to pay for it. Any backorder requests that you do not remove will require payment or you risk being banned from our auctions. Learn more about our backorders or how to place a backorder request.

  • How does proxy bidding work?

    We use proxy bidding for our Expired Domain Auctions, User Auctions and Backorders (if they go to auction). Here is how it works: Say for example, a domain is in auction with a starting bid price of $12.99. If bidder A places a bid of $20.00 for the domain, our system will start his bid at $12.99 and bid up to $20.00 automatically on his behalf. When bidder B visits the auction, he sees the current bid price as $12.99. If bidder B decides to place a bid for $14.00, he will be outbid immediately by bidder A, and the new minimum bid will be $15.00. In order to outbid the first bidder, he would need to bid at least $20.01. If bidder B places a bid for $20.00, which matches bidder A's maximum bid amount, then bidder A would still be the high bidder, but the new minimum bid would be $21.00. If an auction price reaches $50, proxy bids will be tiered based on the current high bid. How do I place a bid on an Expired Domain Auction? How do I place a bid in the 3-5 day auction that sometimes follows a successful backorder request?

  • What do the statuses on my backorder requests page mean?

    There are 5 statuses that you may come across from the backorder requests page of the user control panel. Here are what they mean. ACTIVE: Domain names that you have placed backorder requests for. Status will change after the name has dropped. SUCCESS: The domain was successfully secured on your behalf, either by you being the only person who placed the request or winning it at auction. AUCTION: The domain is currently in auction. It is open for bids. FAILED: The domain was not successfully secured for your account. It means we have failed to catch the name. DIDN'T WIN: The domain was not successfully secured for your account. It was won by someone else in auction. Note: We send email notification when we successfully catch the domain name that you requested. If you are the only person who requested the name, we will automatically create an order for you. If there were multiple requests, the domain will go to a public auction where everyone has a chance to win the domain.

  • Why am I banned from your expired auctions and backorders?

    You should have noticed that when you bid on an expired auction and/or place a backorder request, you had to check a box agreeing to pay. When you do not pay for your domain, you are banned from both our expired auctions and our backorders. Expired Auctions In the past, some users have failed to pay for their expired auction orders. This is detrimental to our auction system since it not only inflates the price of the domain bought, but it also means the domain will probably be deleted. Expired auction winners will be given 48 hours to pay. If payment is not received and there were additional bidders, the second highest bidder will have 24 hours to pay. Backorders It takes resources to catch a dropping domain, especially since there is often competition from other registrars trying to catch the same domain. If we catch a domain, but do not receive payment for it, we have no choice but to release the domain. If we catch a domain with only one backorder request, an order will be automatically created and the customer has 48 hours to complete the payment. If we catch a domain with multiple backorder requests, the domain will go to a public backorder auction. The winner of the auction will be given 47 hours to complete their payment. If they do not pay, the second highest bidder will be given 24 hours to complete their payment. If you wish to have an auction ban removed, please email [email protected] with your request.

  • By how much will my bid be increased when proxy bidding in a Marketplace auction?

    The amount by which your bid is increased will depend on the current bid. As the current price goes up, so will the amount of your bid. Automatic bidding will stop when your max proxy bid is reached. Bid Increments

  • Do you have a limit to the number of backorder requests that can be submitted?

    No, we do not limit the number of backorders that can be requested. We used to have a limit, but we have since removed it, so anyone can place as many backorders as they would like. Check out what's about to drop and make your request on our backorder page now! Learn more about our backorders Learn how to place a backorder request

  • What is a Backorder Auction?

    When a domain in our drop catch receives more than one backorder request, it is sent to auction. This auction will be open to the public and will last 7-10 days. If you were the first customer to place a backorder request for that domain, a starting bid of the backorder price will be placed for you. Now, due to popular demand, if a bid is placed in the last 5 minutes of an auction, the end time will be extended by 5 minutes. There is no limit to the number of times an auction may be extended before the auction's final "end time" is set. For additional bids, we use proxy bidding. Learn how to place a bid in our 7-10 day backorder auctions. After the auction ends, an order will automatically be created for the highest bidder and they have 47 hours to pay for their order. If they do not pay for it, the second highest bidder will be given 24 hours to pay for their order. Once the order is complete, the domain will be placed in the winner's account. Please note that when you place a backorder, you are agreeing to pay for that domain in the event we catch it for you and the same goes for your participation in a backorder auction. If you do not pay for your domain, you will be banned from our auctions. Learn more about our backorders Learn how to place a backorder request

  • Do you have a backordering service?

    Yes, we have an awesome domain backorder service available in our marketplace! We offer backorders on the following top-level domains: .COM, .NET, .ORG, .CO, .TV, .CC, .US, .BIZ, and .INFO. You can place a domain backorder request for a domain that is pending deletion if you have completed at least one successful order with us in the last 365 days and haven't been banned from our auctions. If you don't qualify for the former, you can prepay into your account now. You will also need to set your marketplace default payment settings in your account. After you place a domain backorder, we will try to catch the domain as it drops, but we cannot guarantee that will catch it for you. If we do catch it and you're the only person who placed a backorder request, then an order will be created for you and you will have 47 hours to pay for the domain. Then, the domain will be placed in your account once your order is complete. If you do not pay for the domain, you will be banned from our auctions. In the case of multiple backorder requests, there will be a backorder auction. Have your eye on a domain, but don't see it in our backorders yet? Add it to your domain watch list! Learn more about domain backorders Remove a backorder request you've placed See a list of the backorders you've requested Find out how to place your bid in our backorder auction

  • How do I place a bid in your backorder auctions?

    If we received multiple backorder requests on a pending delete domain we caught, the domain will go into a backorder auction. If you placed the first backorder request for the domain, our system will automatically place a starting bid for you. Now, due to popular demand, if a bid is placed in the last 5 minutes of an auction, the end time will be extended by 5 minutes. There is no limit to the number of times an auction may be extended before the auction's final "end time" is set. Our system uses proxy bidding. If you have placed a backorder on the domain, you can bid easily through your account by following these steps: Sign in to your Dynadot account. Select "My Marketplace" from the left-side menu bar and "Auction Bids" in the drop-down. Click on the "Add New Bid" button under the "Time Left" column. Enter your max bid in the "Proxy Bid Amount" field. Check the box indicating you agree to the terms of our Service Agreement. Press the "Place Proxy Bid" button to place your bid. If you have not placed a backorder on a domain, you can still bid in the auction from our Domain Backorder Auctions page so long as you have met the participation requirements: You must have a Dynadot Account (creating one is free). You must not be banned from our auctions. You must have $5 in account balance, or have completed a successful order payment of at least $5 with us within the last 365 days. If you are new to Dynadot or do not have a recent order history, the easiest way for you to fulfill this requirement is by creating a prepay order. Please note that the amount of the prepay will default to $100.00, but you can adjust this manually. *A $100 prepay is required to participate in the backorder auctions of .PRO domains. Learn more about our backorders Learn how to place a backorder request

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