- How do I set my marketplace default payment settings in my account?
If you are planning to participate in our Expired Auctions and/or Backorders in our Marketplace, you need to set up your marketplace default payment settings first. Setting this up allows our system to put through your payment automatically so your order can complete on time. Both expired auction and backorder orders must be paid for within a limited time of 24-48 hours or you may be banned from our auctions. The following payment methods are available for your marketplace default payment type: account credit (default selection), or credit card. You will be able to select up to three payment methods and priorities. To set your marketplace default payment settings in your account, you first need to turn on your auto-payment settings by following these steps: Sign in to your Dynadot account. Select "My Marketplace" from the left-side menu bar and click "Default Payment" in the drop-down. Choose "Yes" from the "Turn default-payment on?" section. Press the "Save" button to save your changes. Next, select your preferred payment method. First Priority is set to "Account Balance" by default. To change this, click on the "Account Balance" link, choose your preferred payment and currency, then click the "Save" button. Repeat the same steps if you would like to set a Second or Third Priority. NOTE: We don't currently offer Alipay, PayPal, or Moneybookers (Skrill) as an automatic payment option. If you wish to use these for your expired auction or backorder order, you will need to manually complete your payment.
- Why am I banned from your expired auctions and backorders?
You should have noticed that when you bid on an expired auction and/or place a backorder request, you had to check a box agreeing to pay. When you do not pay for your domain, you are banned from both our expired auctions and our backorders. Expired Auctions In the past, some users have failed to pay for their expired auction orders. This is detrimental to our auction system since it not only inflates the price of the domain bought, but it also means the domain will probably be deleted. Expired auction winners will be given 48 hours to pay. If payment is not received and there were additional bidders, the second highest bidder will have 24 hours to pay. Backorders It takes resources to catch a dropping domain, especially since there is often competition from other registrars trying to catch the same domain. If we catch a domain, but do not receive payment for it, we have no choice but to release the domain. If we catch a domain with only one backorder request, an order will be automatically created and the customer has 48 hours to complete the payment. If we catch a domain with multiple backorder requests, the domain will go to a private 3-day auction that is only open to customers who originally placed a backorder request. The winner of the auction will be given 47 hours to complete their payment. If they do not pay, the second highest bidder will be given 24 hours to complete their payment. If you wish to have an auction ban removed, please email firstname.lastname@example.org with your request.
- How does proxy bidding work?
We use proxy bidding for our Expired Domain Auctions and Backorders (if they go to auction). Here is how it works: Say for example, a domain is in auction with a starting bid price of $12.99. If bidder A places a bid of $20.00 for the domain, our system will start his bid at $12.99 and bid up to $20.00 automatically on his behalf. When bidder B visits the auction, he sees the current bid price as $12.99. If bidder B decides to place a bid for $14.00, he will be outbid immediately by bidder A, and the new minimum bid will be $15.00. In order to outbid the first bidder, he would need to bid at least $20.01. If bidder B places a bid for $20.00, which matches bidder A's maximum bid amount, then bidder A would still be the high bidder, but the new minimum bid would be $21.00. How do I place a bid on an Expired Domain Auction? How do I place a bid in the 3-day private auction that sometimes follows a successful backorder request?
- How do I place a backorder request for a pending delete domain?
Dynadot has a domain backorder service available in our marketplace. You can place a backorder on a pending delete domain and we will try to catch it for you as it "drops" or is re-released to the public for registration. To place a backorder request, you must first meet the following requirements: You must have completed a successful order with us within the last 365 days. If you are new to Dynadot or do not have a recent order history, the easiest way to fulfill this requirement is by creating a prepay order. You cannot be banned from our auctions. You must set your marketplace default payment settings in your account. You are now ready to place a backorder request. Here is how it works: If there is only one backorder placed, an order will be created and we will do our very best to catch the domain for you. Please understand there is no guarantee we will be successful. These domains are being dropped by the central registry and there may be competition from other domain registrars. If there are multiple backorders for the same domain, a 3-day private auction will be held for the customers that placed backorders on the domain. The starting bid will be $5 over the backorder price and will be placed for the customer who first placed the backorder. Learn more about our backorders or how to place a bid in our backorder auctions.
- How do I place a bid in the 3-day private auction that sometimes follows a successful backorder request?
If we received multiple backorder requests on a pending delete domain we caught, then the domain will go into a 3-day private auction. If you placed the first backorder request for the domain, our system will automatically place a starting bid of $5 over the backorder price for you. If a bid is received in the last 5 minutes of an auction, the end time will be extended by 5 minutes. This will happen, at most, once per auction. Our system uses proxy bidding. To place a bid in a private backorder auction, please follow these steps: Sign in to your Dynadot account. Select "My Marketplace" from the left-side menu bar and "Auction Bids" in the drop-down. Click on the "Add New Bid" button under the "Time Left" column. Enter your max bid in the "Proxy Bid Amount" field. Check the box indicating you agree to the terms of our Service Agreement. Press the "Place Proxy Bid" button to place your bid. Learn more about our backorders Learn how to place a backorder request
- Do you have a limit to the number of backorder requests that can be submitted?
No, we do not limit the number of backorders that can be requested. We used to have a limit, but we have since removed it, so anyone can place as many backorders as they would like. Check out what's about to drop and make your request on our backorder page now! Learn more about our backorders Learn how to place a backorder request
- Where can I see a list of domain backorders I have requested?
To view a list of your pending domain backorder requests, please follow these steps: Sign in to your Dynadot account. Select "My Marketplace" from the left-side menu bar and "Backorder Requests" in the drop-down. Your backorder request(s) are listed on this page. You can also remove a backorder request on on this page if you are no longer interested. Learn more about our backorders Learn how to place a backorder request
- How do I remove a backorder request for a pending delete domain?
You should be able to remove a backorder request on a pending delete domain in our drop catch as long as the domain has not yet dropped. To remove a backorder request for a pending delete domain, please follow these steps: Sign in to your Dynadot account. Select "My Marketplace" from the left-side menu bar and click "Backorder Requests" from the drop-down. Check the box next to the domain name(s) you wish to cancel. Press the "Delete Request" button to cancel your backorder request. Please note that when you placed your backorder, you agreed to pay for it. Any backorder requests that you do not remove will require payment or you risk being banned from our auctions. Learn more about our backorders or how to place a backorder request.
- Do you have a backordering service?
Yes, we have an awesome domain backorder service available in our marketplace! We offer backorders on the following top-level domains: .COM, .NET, .ORG, .CO, .TV, .CC, .US, .BIZ, and .INFO. You can place a domain backorder request for a domain that is pending deletion if you have completed at least one successful order with us in the last 365 days and haven't been banned from our auctions. If you don't qualify for the former, you can prepay into your account now. You will also need to set your marketplace default payment settings in your account. After you place a domain backorder, we will try to catch the domain as it drops, but we cannot guarantee that will catch it for you. If we do catch it and you're the only person who placed a backorder request, then an order will be created for you and you will have 48 hours to pay for the domain. Then, the domain will be placed in your account once your order is complete. If you do not pay for the domain, you will be banned from our auctions. In the case of multiple backorder requests, there will be a private 3-day auction. Have your eye on a domain, but don't see it in our backorders yet? Add it to your domain watch list! Learn more about domain backorders Remove a backorder request you've placed See a list of the backorders you've requested Find out how to place your bid in our 3-day closed backorder auction
- How do I automatically pay for Expired Domain Auction and Backorder orders?
Congrats on winning your Expired Domain Auction or Backorder! If you won a backorder and it does not go to auction, it will automatically be processed using your autopay settings. You can use the steps below to update those settings to your preferred payment method. For a backorder auction or an expired auction order, you will need to turn autopay on if you haven't already by following the steps below. Please note that you cannot select different autopay methods for expired auctions and backorders. Sign in to your Dynadot account. Select "My Marketplace" from the left-side menu bar and click "Default Payment" in the drop-down. If you want to use autopay for your expired auction and backorder auction orders, set "Turn autopay on for expired auction and drop catch auction orders?" to "Yes." Press the "Save" button to save your changes. The default payment method is account credit; however your auto-payment will not go through unless you have enough account credit in your preferred currency to pay for your order. Prepay into your account to solve this problem. You can also choose to pay with credit card. If you want to select credit card as your first priority default payment, click on "Account Balance." Please note this payment method cannot be used unless your preferred currency is USD. You can choose to enter a new credit card or use a saved one. Once you have entered your payment information, press the "Save" button. You can also choose to set a second priority and third priority default payment in case there is an issue with the first or second payment option. Please note that if you fail to pay for your Expired Domain Auction or Backorder auction, you may be banned from our auctions and backorders. NOTE: The payment method you choose for Expired Domain Auction and Backorder auto-pay orders is no longer the same payment method used for domain auto-renewals.