- How do I set my marketplace default payment settings in my account?
If you are planning to participate in our Expired Auctions and/or Backorders in our Marketplace, you need to set up your marketplace default payment settings first. Setting this up allows our system to put through your payment automatically so your order can complete on time. Both expired auction and backorder orders must be paid for within a limited time of 24-48 hours or you may be banned from our auctions. The following payment methods are available for your marketplace default payment type: account credit (default selection), or credit card. You will be able to select up to three payment methods and priorities. To set your marketplace default payment settings in your account, you first need to turn on your auto-payment settings by following these steps: Sign in to your Dynadot account. Select "Aftermarket" from the left-side menu bar and click "Default Payment" in the drop-down. Choose "Yes" from the "Turn default-payment on?" section. Press the "Save" button to save your changes. Next, select your preferred payment method. First Priority is set to "Account Balance" by default. To change this, click on the "Account Balance" link, choose your preferred payment and currency, then click the "Save" button. Repeat the same steps if you would like to set a Second or Third Priority. NOTE: We don't currently offer Alipay, PayPal, or Moneybookers (Skrill) as an automatic payment option. If you wish to use these for your expired auction or backorder order, you will need to manually complete your payment.
- Do you have a backordering service?
Yes, we have an awesome domain backorder service available in our marketplace! We offer backorders on the following top-level domains: .COM, .NET, .ORG, .CO, .TV, .CC, .US, .BIZ, and .INFO. You can place a domain backorder request for a domain that is pending deletion if you have completed at least one successful order with us in the last 365 days and haven't been banned from our auctions. If you don't qualify for the former, you can prepay into your account now. You will also need to set your marketplace default payment settings in your account. After you place a domain backorder, we will try to catch the domain as it drops, but we cannot guarantee that will catch it for you. If we do catch it and you're the only person who placed a backorder request, then an order will be created for you and you will have 47 hours to pay for the domain. Then, the domain will be placed in your account once your order is complete. If you do not pay for the domain, you will be banned from our auctions. In the case of multiple backorder requests, there will be a backorder auction. Have your eye on a domain, but don't see it in our backorders yet? Add it to your domain watch list! Learn more about domain backorders Remove a backorder request you've placed See a list of the backorders you've requested Find out how to place your bid in our backorder auction
- Do you have a limit to the number of backorder requests that can be submitted?
No, we do not limit the number of backorders that can be requested. We used to have a limit, but we have since removed it, so anyone can place as many backorders as they would like. Check out what's about to drop and make your request on our backorder page now! Learn more about our backorders Learn how to place a backorder request
- Where can I see a list of domain backorders I have requested?
To view a list of your pending domain backorder requests, please follow these steps: Sign in to your Dynadot account. Select "My Marketplace" from the left-side menu bar and "Backorder Requests" in the drop-down. Your backorder request(s) are listed on this page. You can also remove a backorder request on on this page if you are no longer interested. Learn more about our backorders Learn how to place a backorder request
- What is a backorder (drop catch)?
After a domain expires and passes its renewal grace period and redemption period, the domain is "dropped" or re-released to the public for registration. Before it is re-released, you can use a drop catch or backorder service to place a request to register the dropping domain. Then, the backorder service will attempt to register the domain for you as soon as it drops. Most domains are dropped from the central registry 75 days after their expiration date. Dynadot Backorders If a domain receives one or more backorder requests, our drops system will try to catch it for you. If we are successful and you were the only backorder request, an order will be created for you and the domain will be placed into your account after the order is completed. If there are multiple backorder requests, there will be a backorder auction for the domain. To place a domain backorder request with us, the following is required: You must have recent order history with Dynadot. This means either having a balance of, or making a payment, that meets the minimum amounts listed below. If you are new to Dynadot, the easiest way to fulfill this requirement is by creating a prepay order. You must not be banned from our auctions. You will also need to set up your marketplace default payment settings in your account. Minimum payment/balance amount is $5 USD, or its equivalent. While conversion rates do fluctuate, that will be around 4.25 Euros, 35 RMB, 6.25 CAD, 100 MXN, or 3.75 GBP. These currencies cannot be combined. Visit our 'Supported Backorder TLDs' help page to see our up-to-date list of TLDs that have drop catch support.
- How do I remove a backorder request for a pending delete domain?
You should be able to remove a backorder request on a pending delete domain in our drop catch as long as the domain has not yet dropped. To remove a backorder request for a pending delete domain, please follow these steps: Sign in to your Dynadot account. Select "My Marketplace" from the left-side menu bar and click "Backorder Requests" from the drop-down. Check the box next to the domain name(s) you wish to cancel. Press the "Delete Request" button to cancel your backorder request. Please note that when you placed your backorder, you agreed to pay for it. Any backorder requests that you do not remove will require payment or you risk being banned from our auctions. Learn more about our backorders or how to place a backorder request.
- By how much will my bid be increased when proxy bidding in a Marketplace auction?
The amount by which your bid is increased will depend on the current bid. As the current price goes up, so will the amount of your bid. Automatic bidding will stop when your max proxy bid is reached. Bid Increments
- How does proxy bidding work?
We use proxy bidding for our Expired Domain Auctions, User Auctions and Backorders (if they go to auction). Here is how it works: Say for example, a domain is in auction with a starting bid price of $12.99. If bidder A places a bid of $20.00 for the domain, our system will start his bid at $12.99 and bid up to $20.00 automatically on his behalf. When bidder B visits the auction, he sees the current bid price as $12.99. If bidder B decides to place a bid for $14.00, he will be outbid immediately by bidder A, and the new minimum bid will be $15.00. In order to outbid the first bidder, he would need to bid at least $20.01. If bidder B places a bid for $20.00, which matches bidder A's maximum bid amount, then bidder A would still be the high bidder, but the new minimum bid would be $21.00. If an auction price reaches $50, proxy bids will be tiered based on the current high bid. How do I place a bid on an Expired Domain Auction? How do I place a bid in the 3-5 day auction that sometimes follows a successful backorder request?
- How do I place a backorder request for a pending delete domain?
Dynadot has a domain backorder service available in our marketplace. You can place a backorder on a pending delete domain and we will try to catch it for you as it "drops" or is re-released to the public for registration. To place a backorder request, you must first meet the following requirements: You must have $5 in account balance or have successfully completed an order of $5+ in the last 365 days. If you are new to Dynadot or do not have a recent order history, the easiest way to fulfill this requirement is by creating a prepay order. You cannot be banned from our auctions. You must set your marketplace default payment settings in your account. You are now ready to place a backorder request. Here is how it works: If there is only one backorder placed, an order will be created and we will do our very best to catch the domain for you. Please understand there is no guarantee we will be successful. These domains are being dropped by the central registry and there may be competition from other domain registrars. If there are multiple backorders for the same domain, a backorder auction will be held. The starting bid will be $5 over the backorder price and will be placed for the customer who first placed the backorder. Learn more about our backorders or how to place a bid in our backorder auctions.
- What do the statuses on my backorder requests page mean?
There are 5 statuses that you may come across from the backorder requests page of the user CP. Here are what they mean. ACTIVE: Domain names that you have placed backorder requests for. Status will change after the name has dropped. SUCCESS: The domain was successfully secured on your behalf, either by you being the only person who places the request or winning it at auction. AUCTION: The domain is currently in auction. It is open for bids. FAILED: The domain was not successfully secured for your account. It means we have failed to catch the name. DIDN'T WIN: The domain was not successfully secured for your account. It was won by someone else in auction. Note: We send email notification when we successfully caught the name that you requested. If you are the only person who requests the name, we will automatically create an order for you. If there are multiple requests, the domain will go to a public auction where everyone has a chance to win the domain.