Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- How do I install or reinstall my Alpha SSL certificate?
After you purchase or renew an Alpha SSL certificate and verify your order, you will need to install or reinstall the certificate by following the instructions on Alpha SSL's website: Open Alpha SSL's website. Scroll down to the 'Overview' section and select your webserver from the list for exact instructions. Be sure to include their Intermediate Certificate to help complete the 'Chain of Trust' Depending on your webserver, you will need your Alpha SSL certificate code, which can be found in your Dynadot account under the "SSL" tab. Click on the domain and the code will be at the very top of the page under "-----BEGIN CERTIFICATE-----". Be sure to read through all of the instructions on Alpha SSL's support page, as some webservers may have certain requirements to complete the installation. For example, some webservers require you to stop Apache and restart it after installation. If you do not know how to do this, you will need to contact your web host before you install.
- How do I generate a CSR?
The steps for generating a CSR for your Alpha SSL certificate will vary based on your web server. The best place to start is by visiting AlphaSSL's website and selecting your web server from the provided list. Once you have your CSR, you just need to choose whether you want a regular or wildcard SSL certificate on our SSL page, then enter your CSR, and check out. Once your order has completed, you will need to follow these installation instructions to secure your website.
- Where can I find the SSL certificate I purchased?
Thanks for purchasing your Alpha SSL certificate from us! Using SSL on your website will help keep your site more secure. To find your SSL certificate, please follow these steps: Sign in to your Dynadot account. Select "My SSL" from the left-side menu bar. You will see your SSL certificates and their expiration dates listed on this page. To view more information about your SSL certificate including its signed certificate and certificate signing request, click on the name of your SSL certificate (it should be a link) under the "SSL Host" section. How do I install or reinstall my Alpha SSL certificate? How do I get my SSL certificate reissued? How do I renew my SSL certificate?
- What is the difference between regular SSL and wildcard SSL certificates?
Secure Sockets Layer (SSL) facilitates e-commerce by encrypting communication between your customer's browser and your server. We offer two options to help you secure your website: Regular SSL allows you to secure both your https://yourdomain.com and https://www.yourdomain.com versions of your website with 1 certificate. Wildcard SSL allows you to secure all of your website's subdomains beyond just the typical "www". Wildcard SSL also secures the https://yourdomain.com version of your website. Order your SSL certificate
- Why isn't my SSL order processing?
The most likely reason your SSL order is still processing and has not been completed is lack of verification. All SSL orders require verification. If you chose Email Validation a verification email will be sent out to an email address associated with your domain name, most likely [email protected] In some cases, this email may not exist, which would explain why you didn't receive this email. We can resend the SSL verification email for you, but there is only a limited list of emails that it can be sent to: [email protected] [email protected] [email protected] [email protected] If none of these emails exist for your domain, we recommend setting one up and then having us resend the verification email to you. If your domain is with Dynadot, you can follow these steps to set up email forwarding for free. If you chose TXT Validation you will find the TXT value in the “Open Orders” section of your Dynadot account. Once you have added the TXT record, give it a little time to propagate, then go back to your “Open Orders” section and request verification. If the correct TXT record is found, your SSL order will be validated. Your certificate will then be issued in about an hour.
- Do you offer SSL certificates?
Yes, we are an official reseller of Alpha SSL certificates and offer both regular and wildcard SSL to help secure your website. You can find out more and order your SSL certification on our SSL page. Here are some benefits of Alpha SSL: Compatible with 99% of web browsers. Recognized by all popular mobile devices. Uses chained root certificates, which are more secure than single root certificates. Meets National Institute of Standards & Technology (NIST) recommendation to use 2048 bit keys. Second oldest Certificate Authority in existence. SSL stands for Secure Sockets Layer. An SSL certificate helps keep your website secure by encrypting communication between your server and your customer's browser. This is especially important for e-commerce websites. The easiest way to tell if a website uses SSL is if it has "https" instead of just "http" in its link (you'll notice Dynadot has https).
- How do I renew my SSL certificate?
You can easily renew your Alpha SSL certificate right in your Dynadot account. To do so, please follow these instructions: Sign in to your Dynadot account. Select "My SSL" from the left-side menu bar. Check off the SSL certificate you'd like to renew. If your SSL certificate does not have a check box, then it is not yet eligible for renewal. SSL certificates can only be renewed within 90 days of expiration. Click the "Renew" button. Your SSL renewal will be added to the shopping cart at the top right corner. To check out, click on the shopping cart and then click the "Check Out" button. Follow the check out process to submit your SSL renewal order. Once your SSL certificate has been successfully renewed, you will receive an "Order Finished" email from us. Then, you will need to reinstall your SSL certificate. Why isn't my SSL order processing?