Account Management

• How can I get a copy of your W-9 form?

  If you are a US customer, you may need a copy of the W-9 form of companies that you have sent money to. W-9 forms are used for tax reporting purposes. The form lists your basic info, type of business (if applicable), and Tax ID or social security number. If you need Dynadot to send you our W-9 form, you can email us at [email protected] with your request. These requests are typically processed within 24 hours.

• How do I map my Wordpress blog to my domain?

  To map yourdomain.wordpress.com site to your Dynadot domain, please follow these steps: First, you want to add WordPress name servers to your account. Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Name Servers" in the drop-down. Click on the "Add Name Server" button. Enter "NS1.WORDPRESS.COM" in the "Name Server" box. Press the "Add Name Server" button. Repeat steps two more times entering "NS2.WORDPRESS.COM" and "NS3.WORDPRESS.COM". Next, you want to set your domain to use these name servers. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Action" button. Choose "DNS Settings" from the "Action" list. On the DNS page, select "Name Servers" from the top drop-down menu. Choose the "Select from your Name Servers" option and select the Wordpress name servers you added. Press the "Save Name Servers" button to save your changes. Now you want to purchase the domain mapping upgrade through your WordPress dashboard. (NOTE: It costs $12 for this service) Navigate to Store, then Domains in your blog's dashboard. Enter the domain into the form at the top of the page and click the "Add domain to blog" button. You will be prompted to pay for the upgrade and complete the process. Finally, you want to set your WordPress account to use your domain. Go back to the Store, then Domains page and select the radio button next to the domain you want to use. Click the "Update Primary Domain" button.

• What is a support PIN?

  The support PIN is a new security feature used to prevent anyone from gaining account specific information. As of June 1st, 2022 our support team will ask for your Dynadot username and PIN before assisting with account-related inquiries. Your PIN generates a new code when you log into your Dynadot account and is valid for 24 hours. Related help files: How can I find my Support PIN? Can I change/update my PIN number?

• How do I lock my account?

  If you've unlocked your account for any reason, our system will automatically re-lock it within one hour for security reasons. However, we recommend re-locking your account as soon as you no longer need to have it unlocked. If you're not sure if your account is locked or not, please check with these steps: Select "My Info" from the left-side menu bar and click "Security" in the drop-down. Under the "Account Lock Status", check to see if it is locked or unlocked. Press the "Lock Account Now" button if the account is unlocked.

• Why am I getting this Account Info Whois Verification email and what is it?

  The Account Info Whois Verification email, along with the similar Contact Record Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, if you have one or more generic top-level domains (gTLDs) such as .COM registered in your Dynadot account, you are required to verify your account information.* You will receive this Account Info Whois Verification email when you: register a gTLD for the first time edit your account info and you have gTLDs registered in your account If you need to verify your account information, you will receive a notification in your account in addition to the Account Info Whois Verification email. When you go to the notifications area in your account, you will see that you need to verify your account information (if you have recently updated or added any Whois contact records attached to any gTLDs, you will also see them listed here as needing verification as you can see in the first row of this example): gTLD Whois Verification in Dynadot Account Notifications NOTE: The Account Info Whois Verification email may take some time to send out. If you have updated your email address, the email will be sent to your new email address. *Find out how your account information is different from your contact record(s).

• What is the "Domain Lock" feature?

  The "Domain Lock" feature is similar to our "Account Lock" feature, but it applies a lock to each individual domain, as opposed to your entire account. Having each individual domain locked as well as your account locked, helps insure that your account stays secure and no domains are hijacked. Before you unlock your domain or domains, you will need to unlock your account. We recommend setting up 2 step verification with your account to add an additional layer of security. Having your domain locked is the default setting. Find out how to know if your domain is locked.

• What is a Dynadot sub account?

  A sub accounts is a separate Dynadot account that can access another Dynadot account. This is useful for large businesses or web developers. Now owners can allow others to manage their domains through a range of capabilities. To enable this feature, the first step would require a different / new Dynadot account. This account will have a different account holder, username, account info, etc. Owners can select between three different access levels: 1. Domain Only - Enables the sub account to manage domains. 2. Auction Bids - Enables the sub account to bid on auction in Dynadot Aftermarket on your behalf 3. Domain and Auction bids - grants access to both domain and auction bids. NOTE: Payment and billing are hidden from all access levels and remain the owners responsibility.How can I invite another accounts? Owner inviting staff: Sign in to your Dynadot account. On the left hand side please select “My Info” > “Sub Accounts” Click “Add User” Enter the staff member’s email address, select the access level, then click “Send Invite” An email will be sent to the staff member to confirm access within 48 hours.User requesting access to an account: Sign in to your Dynadot account. On the left hand side please select "My Info", > "Sub Accounts" > "Accounts I can access" Click on "request access" Enter the forum name, the email address associated with the owners account & the access level, click "send request". An email will be sent to the owner NOTE: The owner must log into the same account that is associated with the Dynadot user and forum name. Once logged in the owner can, confirm, deny and change access levels.How do I accept access from the owner? There are two scenarios: Scenario A: The recipient already has a Dynadot account Scenario B: The recipient does NOT have a Dynadot account For Scenario A: Open the invitation email from the email address sent from the owner. Click on "sign in to confirm access". Sign in to your Dynadot account. Click on "Confirm Access". For Scenario B: Create your Dynadot account. After the security questions have been answered please return to the email and click "confirm access". Log into to your Dynadot account and confirm access How do I accept access from the owner? Sign in to your Dynadot account. On the left hand side click “My Info” > “Sub account” Locate the account you would like to access and click “Access Now”. You are now viewing the owner’s account based on the permissions that have been enabled. A blue banner will display be displayed across your account showing your account. To log out of owners account Click on the ‘Exit sub-account’ on the top right hand side You are now in your account

• Can I have my renewal notices sent to a second email address?

  Yes, you can specify a second email address that will also receive renewal notices. If you provide a renewal email address, renewal notices will be sent to your renewal email address as well as the primary email address. You can set your renewal email address by editing your account information.

• What are the SMS settings for?

  SMS settings are used to add additional security to your account. All accounts require a "birthday," but it is a good idea to also add our two-factor authentications settings. These include SMS authentication, which uses your cellphone's Short Message Service, aka texting service, to verify your identity when you unlock your account. You can also add Google Authenticator either in addition to SMS or instead of SMS. Both of these settings are optional, however, they can increase the security of your Dynadot account. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Autehnticator code? How do I change my SMS settings? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?

• Why am I not receiving email from Dynadot?

  There are a few potential reasons why you could not be receiving email from us. Since we send you emails about renewing your domains, we recommend making sure you use an accessible email address as your account email. We also do not recommend using one attached to a domain within your account because you won't be able to access that email if your domain expires. First, you should check your Dynadot account email to make sure it is spelled correctly and is the email address you want to use. If your email address was not correct, you can contact our support team at [email protected] to have your missing emails resent. If your email was correct, you should check your spam filter. Our emails often end up in the spam folder for Yahoo and Hotmail, and sometimes for Gmail as well. You may need to scroll down in your spam folder as spammers often set a date in the future, so their emails appear at the top. Please be aware that Hotmail sometimes loses emails or delivers them several days late. If our emails were in your spam folder, you should mark them as not spam and add our email to your contact list. If you aren't receiving email because your account email is from a domain that has expired in your account, we recommend renewing your domain and changing your email to something else. The reason for this is, if your domain is expired and you forget your password, it will be more difficult for you to regain access to your account. Please note that you can also contact our support team via private message from within your Dynadot account. You will need to enter our forum name, dynadot_staff, in the "To" section.