DYNADOT HELP

Help>Account Management

Account Management

  • How do I know if my domain is locked?

    To check the status of your domain lock, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Find the domain name(s) from your domain list and look to the far right until you see a "Lock" icon. If you hover over the icon, it will say "Locked" or "Unlocked". You can also see if a domain is locked by clicking on the domain from the "Manage Domains" page and scrolling down to the "Transfer Lock" section. We recommend keeping your domains locked unless you are in the process of a transfer. This helps ensure their security. If you do leave a domain unlocked, our system will relock it after 14 days. Learn how to unlock your domain.

  • How do I add Google Authenticator to my Dynadot account?

    Dynadot is excited to support the use of Google Authenticator as a part of our account security! Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. To set up Google Authenticator with your Dynadot account, please follow these steps: Install Google Authenticator on your phone. Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Security" in the drop-down. Click "Enable Google Authenticator", you will need to Unlock your account. Open up the Google Authenticator app and click on the + sign to add your Dynadot account. You can either scan the barcode or enter the key manully. Once it's been successfully added, your Dynadot account will be listed as "Dynadot:username" in the app. Enter the token from the app where it says "Generate A Token" and then click "Enable Token." You have successfully added Google Authenticator to your Dynadot account. Make sure you click the "Lock Account Now" button once you are done to ensure your account safety. Lost your cellphone or can't access Google Authenticator? Want to remove Google Authenticator instead?

  • How do I activate my SMS Authentication settings?

    SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend adding it as a part of your account security. To activate your SMS settings, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Unlock your account using the button at the top of the page. Under "SMS Authentication", enter in your cellphone number (country code in the first box, full phone number in the second box). Click on the “SMS Phone Number" button. Next, click on the "Get SMS Token" button. A 6-digit code will be sent to your cellphone number to ensure you have access to the cellphone number you entered. This test code will expire 1 hour after it is sent. Enter in the SMS test code in the "Enter Token" box. Click on the "Enable SMS" button to save your changes. If the correct test code is entered, your SMS settings will be saved for your account. NOTE: Activating your SMS settings requires us to send at least 1 text message to your cellphone. Thus, carrier fees may apply when activating your SMS settings. When will I be required to enter my SMS Authentication code? How do I change my SMS settings? How do I disable my SMS Authenticator settings?

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