DYNADOT HELP

Help>Account Management

Account Management

  • How do I unsubscribe from your newsletter?

    Each of our newsletters include an unsubscribe link; however, you can also unsubscribe from our newsletter within your Dynadot account at any time by following these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info" in the drop-down. Look for the "Account Options" section located in the middle of the page. Uncheck the box next to the "Newsletter" field. Click on the "Save Options" button. Please note that you will still receive non-marketing emails from us when this is unchecked. This includes order emails, customer service emails, and notifications regarding price changes and other info. You can re-subscribe to our newsletter at any time by re-checking the "Newsletter" box.

  • How do I set a renewal email?

    When it comes to renewals, it's good to have backup! That's why we have the option to add a "renewal email" that allows you to receive domain renewal notices to two different emails - your account email and your renewal email. To set up your renewal email, please follow these steps: Sign in to your Dynadot account. Select “My Info” from the left-side menu bar, then click “Account Info" from drop-down menu. Under the “Account Info” section please click “Edit Info”. Unlock your account by verifying your "birthday" and any other 2 step verification codes authorized for your account, then click on the "Unlock Account" button. Once unlocked you can add or edit your preferred email to the "Renewal Email Address (optional)" section. This should be a different email than your account email. Once you have updated your renewal email and any additional information, enter your account password in the provided field. Click on the "Save" button to save your changes. Please note that updating your account information (including your renewal email) will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

  • How do I download a list of my domains?

    To download a list of your domains, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Folders" in the drop-down. Your folders will be lsited here. If you do not have any domain folders set up, you can simply select "(no folder)". Click on the "Download" button next to each folder to download your list. The list will be downloaded in a .CSV file format.

  • How do I set the default domain sort setting for my account?

    Your domain list is defaulted to sort by domain expiration date. To set your default domain sort setting, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Domain Defaults" in the drop-down. Click on the "Domain Sort" link located towards the middle of the page. Select your preferred sort setting from the drop-down menu. You can choose to sort by expiration date or alphabetically. Click on the "Save" button to save your changes.

  • How do I set the default number of domains printed per page for my account?

    Want to see more of your domain list on the "Manage" page? You can set the default number of domains printed per page from within your Dynadot account by following these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Domain Defaults" in the drop-down. Click on the "Domains Per Page" link located towards the middle of the page. Select your preferred number of domains per page - the options are 100, 500, 1000, or 5000. Click on the "Save" button to save your changes. Go back to the "Manage Domains" page under the "My Domains" menu to see your updated list.

  • How do I change my Dynadot account password?

    To change your Dynadot account password, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info Domains" in the drop-down. In the 'Account Info' area please click on the "Edit Info" button Unlock your account and scroll down to the 'Change Password' section. You will need to enter your current password as well as your new password twice. Here are some password tips. Click on the "Change Password" button to save your new password. Unless you receive an error (likely due to your new password not matching in both entries), your password has been updated successfully. You will receive a message to the email address on file letting you know about the update. Please make sure the email address on file is accurate, so you can retrieve your password if you forget it in the future. After you have completed your account changes, make sure you relock your account by going to "Account Lock" from the "My Info" drop down and clicking on the "Lock Account Now" button. If you don't relock your account, our system will automatically relock it in 1 hour.

  • How do I turn off Google Authenticator?

    Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove Google Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Click "My Info" from the left-side menu bar, then click "Security". Click Unlock Account. You will be required to enter a token code from your Google Authenticator app (as well as your "birthday" and SMS code if you also have this enabled). If you can't enter your token code, use the "Lost Cellphone" link for help. Once unlocked, please scroll down to the "Google Authentication" section. Enter your password for security. Then click "Disable Google Authentication" to turn it off. We recommend relocking your account by clicking "Lock Account Now" at the top of the page when you are done. Note: This will not automatically remove your "Dynadot:username" account from your Google Authenticator app. To remove that, you will need to open the app and click on the pen icon at the top right-hand corner. Then, click on the red minus sign over your "Dynadot:username" account and click "Remove Account" to confirm its removal from the app. Please make sure you have already performed the steps above before removing it from the app.

  • How do I turn off my SMS Authenticator settings?

    SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove SMS Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Click "My Info" from the left-side menu bar, then click "Security". Click Unlock Account, you will need to enter an SMS code (as well as your birthday and your token code if you also have Google Authenticator set up) to successfully unlock your account. If you are unable to enter your SMS code, use the "Lost Cellphone" link to contact us for help. Once your account is unlocked, scroll down to the "SMS Authentication" section. You will need to enter your password for security, then click "Disable SMS" to turn it off. We recommend relocking your account by clicking "Lock Account Now" at the top of the page when you are done.

  • How do I park a domain?

    To park your domain (also known as domain parking), please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select the "Parking" setting from the top drop-down menu. Press the "Park Domain" button to save your changes. Please be aware that it might take some time for your name server changes to propagate.

  • What is an IP lookup?

    An IP lookup shows the IP status of your domain and will tell you if your changes to the name server settings have been propagated or not. If it says "Pending Zone Update" at the top, that means your new name server settings have not propagated through the system yet. You will have to wait for your website to become visible. If there is a "None" in red in any of the entries for your name servers, that means that name server is online, but does not recognize your domain in its domain list. You need to contact your web host and ask them if your domain has been added to the name servers' domain list. If there is a red "No response" in any of the entries for your name servers, that means the name server is not even accepting web requests and is probably offline. You need to contact your web host and let them know that your name servers are not online. Find out how to access the IP lookup tool in your Dynadot account.

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