Account Management

• Help! I lost my cellphone or serial number! How do I change my Google Authenticator or SMS settings?

  If you lost your cellphone or cannot access your Google Authenticator app, you will need to get your settings reset. To submit your reset request, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Click on either the “Manage Google Authenticator” or Manage SMS Authentication” button. Click on the "Lost Cellphone" link on the new page. Enter the answer to your secret question and provide any additional information below. Please note that your secret question must exactly match what you entered when you created it. Click on the "Submit Request" button to submit your request. A Dynadot team member will review your request before updating your Google Authenticator or SMS settings. We may contact you at your account email if we need to you to provide additional information. Please allow up to 2 business days to process your request.

• How do I create a smart domain folder?

  Smart folders can help you organize your domains and easily change settings for multiple domains at once. To create a smart folder, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Folders" in the drop-down. Click on the "New Folder" button to create a new folder. Enter the folder name in the provided field. Press the "Save Folder" button to create your smart folder. Learn how to add or remove domains to your smart folder, set Whois records, name servers, renew options, and transfer locks.

• How do I set my domains to auto-renew?

  Setting up auto-renew for your domains can ensure you never lose a domain! When auto-renew is set up, our system will take care of the renewal for you 15 days before the domain's expiration date. To set your domain to auto-renew, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you wish to auto-renew. Select "Renew Options" from the "Action" drop-down menu. On the new page, set the drop-down menu to "auto-renew" and choose or enter your desired payment method. Press the "Save Settings" button to save your settings. If our auto-renewal attempt is not successful, we will email you. Then, we will make another attempt every day until the domain expires. This allows you to simply update your payment method and then (as long as your domain has not already expired) our system can complete the domain's auto-renewal. When we are able to successfully create the auto-renewal order, you will receive an email confirmation. You can also use these steps to turn auto-renew off on your domains. By default, all domains are set to have auto-renew off. NOTE: Setting an expired domain to auto-renew will also initiate a renewal attempt.

• How do I change my SMS settings?

  If you have already activated your account's SMS settings, and you need to edit your SMS settings, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Unlock your account using the button at the top of the page. Under the "SMS Authentication" section, enter in your Dynadot account password in the "Password" box. Click on the "Disable SMS" button. Click on the "Delete SMS Phone Number” button. Enter in your new cellphone number. Click on the "Set SMS Phone Number" button. Next, click on the “Get SMS Token" button. A 6-digit code will be sent to your cellphone number to ensure you have access to the cellphone number you entered. This test code will expire 1 hour after it is sent. Enter in the SMS test code in the "Enter Token" box. Click on the "Enable SMS" button to save your changes. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Authenticator code? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?

• When will I be required to enter my SMS Authentication code?

  SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend adding it as a part of your account security. You will be required to enter your SMS Authentication code at the following places: Login: If you are not also using Google Authenticator, you will be asked to enter an SMS code at login after your username and password. (However, if you are using Google Authenticator and SMS Authenticator, you will only be asked to enter your Google Authenticator token code at login.) Unlocking Your Account: You are also required to enter your SMS code when you unlock your account. This will be the true even if you also use Google Authenticator because in that case, you will be asked to enter both codes along with your birthday. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. Lost your cellphone? Forgot your birthday?

• When will I be required to enter my "birthday"?

  The first time you login to your Dynadot account, we ask you to set up a "birthday," which does not need to be your actual birthday, but should be a date that you will be able to remember. This is a part of our account security. You will be asked to enter your "birthday" whenever you want to unlock your account. Reasons for unlocking your account include editing your account info and unlocking your domains. In addition to your "birthday," we also have options to add SMS Authentication and/or Google Authenticator, which we recommend doing to increase your account and domain security. Please note that if you forget your "birthday," you may be required to submit identification.

• How do I edit my account information?

  To edit your Dynadot account information, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info" in the drop-down. Under the "Account Info" section, click on the "Edit Info" button. You may need to unlock your account first. Verify your "birthday" and any other 2-step verification codes authorized for your account, then click on the "Unlock Account" button. You can then edit your name, username, email address, phone number, mailing address, etc. You can also change your password on this page and set whether or not you want to receive our newsletter. Once you have updated your information, enter your account password in the provided field. Press the "Save" button to save your changes. NOTE: Updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

• When will I be required to enter my secret question and answer?

  The first time you login to your Dynadot account, we ask you to set up a secret question and answer. This is a part of our account security. You will be asked to enter your secret answer if you forget your birthday or lose your cellphone and cannot access either your SMS Authentication code or Google Authentication token code. Please note that if you forget your secret answer, you will be required to submit identification.

• How do I set the default number of domains printed per page for my account?

  Want to see more of your domain list on the "Manage" page? You can set the default number of domains printed per page from within your Dynadot account by following these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the gear icon next to the page title. Find the "Number of domains displayed" drop-down located at the bottom of the page. Select your preferred number of domains per page - the options are 100, 500, 1000, or 5000. Click on the "Save" button to save your changes. Go back to the "Manage Domains" page under the "My Domains" menu to see your updated list.

• How can I find my support PIN?

  Sign in to your Dynadot account. Hover over your name (located on the right hand side of the screen). Your PIN number will be below your email address. Here is an example: