DYNADOT HELP

Help>Account Management

Account Management

  • How do I change my Dynadot account password?

    To change your Dynadot account password, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info Domains" in the drop-down. In the 'Account Info' area please click on the "Edit Info" button Unlock your account and scroll down to the 'Change Password' section. You will need to enter your current password as well as your new password twice. Here are some password tips. Click on the "Change Password" button to save your new password. Unless you receive an error (likely due to your new password not matching in both entries), your password has been updated successfully. You will receive a message to the email address on file letting you know about the update. Please make sure the email address on file is accurate, so you can retrieve your password if you forget it in the future. After you have completed your account changes, make sure you relock your account by going to "Account Lock" from the "My Info" drop down and clicking on the "Lock Account Now" button. If you don't relock your account, our system will automatically relock it in 1 hour.

  • How do I turn off Google Authenticator?

    Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove Google Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Click "My Info" from the left-side menu bar, then click "Security". Click Unlock Account. You will be required to enter a token code from your Google Authenticator app (as well as your "birthday" and SMS code if you also have this enabled). If you can't enter your token code, use the "Lost Cellphone" link for help. Once unlocked, please scroll down to the "Google Authentication" section. Enter your password for security. Then click "Disable Google Authentication" to turn it off. We recommend relocking your account by clicking "Lock Account Now" at the top of the page when you are done. Note: This will not automatically remove your "Dynadot:username" account from your Google Authenticator app. To remove that, you will need to open the app and click on the pen icon at the top right-hand corner. Then, click on the red minus sign over your "Dynadot:username" account and click "Remove Account" to confirm its removal from the app. Please make sure you have already performed the steps above before removing it from the app.

  • How do I turn off my SMS Authenticator settings?

    SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove SMS Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Click "My Info" from the left-side menu bar, then click "Security". Click Unlock Account, you will need to enter an SMS code (as well as your birthday and your token code if you also have Google Authenticator set up) to successfully unlock your account. If you are unable to enter your SMS code, use the "Lost Cellphone" link to contact us for help. Once your account is unlocked, scroll down to the "SMS Authentication" section. You will need to enter your password for security, then click "Disable SMS" to turn it off. We recommend relocking your account by clicking "Lock Account Now" at the top of the page when you are done.

  • How do I set up DNSSEC?

    To use the Domain Name System Security Extensions (DNSSEC), please follow these steps: Sign in to your Dynadot account. Set your name servers. After setting your name servers, select "Manage Domains" from the "My Domains" drop-down menu. Under the domain name column, click on your domain name (which should be a link). This should load your domain's setting page. Find the "DNSSEC" section. It should indicate "Not Set." Click on it. To add new DNSSEC record, look at Option 1. Enter your DNSSEC values in the provided text boxes, and then click the "Set DNSSEC Record" button to save your changes. If you have already entered the DNSSEC record for another domain and would like to re-use them, look at Option 2. Choose the DNSSEC record from the drop down menus (you can choose up to 3 different DNSSEC records), and then click the "Set DNSSEC Records" button to save your changes. NOTE: Dynadot's name servers for service such as domain forwarding, parking, DNS, and Email Hosting are NOT configured for DNSSEC. You can configure DNSSEC for our VPS Hosting.

  • How do I park a domain?

    To park your domain (also known as domain parking), please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select the "Parking" setting from the top drop-down menu. Press the "Park Domain" button to save your changes. Please be aware that it might take some time for your name server changes to propagate.

  • What is an IP lookup?

    An IP lookup shows the IP status of your domain and will tell you if your changes to the name server settings have been propagated or not. If it says "Pending Zone Update" at the top, that means your new name server settings have not propagated through the system yet. You will have to wait for your website to become visible. If there is a "None" in red in any of the entries for your name servers, that means that name server is online, but does not recognize your domain in its domain list. You need to contact your web host and ask them if your domain has been added to the name servers' domain list. If there is a red "No response" in any of the entries for your name servers, that means the name server is not even accepting web requests and is probably offline. You need to contact your web host and let them know that your name servers are not online. Find out how to access the IP lookup tool in your Dynadot account.

  • How do I set the default domain sort setting for my account?

    Your domain list is defaulted to sort by domain expiration date. To set your default domain sort setting, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the gear icon next to the page title. Find the "Sort domains by" drop-down located in the middle of the page. Select your preferred sort setting from the drop-down menu. You can choose to sort by expiration date or alphabetically. Click on the "Save" button to save your changes. Go back to the "Manage Domains" page under the "My Domains" menu to see your updated list.

  • How do I know if my domain is locked?

    To check the status of your domain lock, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Find the domain name(s) from your domain list and look to the far right until you see a "Lock" icon. If you hover over the icon, it will say "Locked" or "Unlocked". You can also see if a domain is locked by clicking on the domain from the "Manage Domains" page and scrolling down to the "Transfer Lock" section. We recommend keeping your domains locked unless you are in the process of a transfer. This helps ensure their security. If you do leave a domain unlocked, our system will relock it after 14 days. Learn how to unlock your domain.

  • How do I set my domain to stealth forwarding?

    To set your domain to stealth forwarding, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select the "Stealth Forwarding" setting from the top drop-down menu. Enter the URL of the web page you wish to stealth forward to, following the format of the example given. You may also enter the Title of the website here. Press the "Stealth Forward Domain" button to save your changes. Please be aware that it might take some time for your name server changes to propagate, and there are some drawbacks to using stealth forwarding.

  • How do I set the default number of domains printed per page for my account?

    Want to see more of your domain list on the "Manage" page? You can set the default number of domains printed per page from within your Dynadot account by following these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the gear icon next to the page title. Find the "Number of domains displayed" drop-down located at the bottom of the page. Select your preferred number of domains per page - the options are 100, 500, 1000, or 5000. Click on the "Save" button to save your changes. Go back to the "Manage Domains" page under the "My Domains" menu to see your updated list.

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