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Account Management

  • How do I set my default contact records?

    Setting a default Whois contact record will ensure that any future domain registrations or transfers will automatically use that record for their Whois. To set your default contact record, please follow these steps: Sign in to your Dynadot account. Select "Domain Defaults" from the "Domains" drop-down menu. You can use different contact records for the following Whois info categories: registrant, admin contact, technical contact, and billing contact (each category lists name, address, phone, email, etc). Choose the contact records you want to use as your defaults from each category's drop-down menu. Click on the "Submit" button to save your changes. Learn how to create a new contact record Learn how to edit your contact records Learn how to set your contact record for a specific domain

  • What is an IP lookup?

    An IP lookup shows the IP status of your domain and will tell you if your changes to the name server settings have been propagated or not. If it says "Pending Zone Update" at the top, that means your new name server settings have not propagated through the system yet. You will have to wait for your website to become visible. If there is a "None" in red in any of the entries for your name servers, that means that name server is online, but does not recognize your domain in its domain list. You need to contact your web host and ask them if your domain has been added to the name servers' domain list. If there is a red "No response" in any of the entries for your name servers, that means the name server is not even accepting web requests and is probably offline. You need to contact your web host and let them know that your name servers are not online. Find out how to access the IP lookup tool in your Dynadot account

  • How do I set my domain to stealth forwarding?

    To set your domain to stealth forwarding, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to your domain name(s) and click on the "Name Servers" icon. Click on the "Stealth Forwarding" tab. Enter the URL of the web page you wish to stealth forward. Click on the "Stealth Forward Domain" button to save your changes. Please be aware that it might take some time for your name server changes to propagate, and there are some drawbacks to using stealth forwarding.

  • How do I set my domains to auto-renew?

    Setting up auto-renew for your domains can ensure you never lose a domain! When auto-renew is set up, our system will take care of the renewal for you 30 days before the domain's expiration date. To set your domain to auto-renew, please follow these steps: Sign in to your Dynadot account. Set a payment method for your auto-renewals. The default for all accounts is account credit. Once you've set your payment method, select "Manage" from the "Domains" drop-down menu. Check the box next to the domain name(s) you wish to auto-renew. Hover over the "Renew" icon and select "Set Renew Option." Set the drop-down menu to "auto-renew" and click the "Save Settings" button to save your settings. If our auto-renewal attempt is not successful, we will email you. Then, we will make another attempt every day until the domain expires. This allows you to simply update your payment method and then (as long as your domain has not already expired) our system can complete the domain's auto-renewal. When we are able to successfully create the auto-renewal order, you will receive an email confirmation. You can also use these steps to turn auto-renew off on your domains. By default, all domains are set to have auto-renew off.

  • How do I set the default domain sort setting for my account?

    Your domain list is defaulted to sort by domain expiration date. To set your default domain sort setting, please follow these steps: Sign in to your Dynadot account. Select "Domain Defaults" from the "Domains" drop-down menu. Click on the "Default Domain Sort" link located on the right side of the page. Select your preferred sort setting. You can choose to sort by expiration date or alphabetically. Click on the "Save Domain Sort Setting" button to save your changes.

  • How do I set up domain forwarding?

    To set up domain forwarding, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to your domain name(s) and click on the "Name Servers" icon. Click on the "Forwarding" tab. Enter the URL of the web page you wish to forward to. Click on the "Forward Domain" button to save your changes. Please be aware that it might take some time for your name server changes to propagate.

  • How do I create a new Whois contact record?

    Creating a new Whois contact record allows you to use different contact information for different domains. To create a new Whois contact record, please follow these steps: Sign in to your Dynadot account. Select "Contact Records" from the "Domains" drop-down menu. Click on the "Create new contact record" link. Enter your contact information in the provided form. Click on the "Create Contact" button to save your changes. Now that your contact record is created, you can set your domains to use it. You can also choose to set it as your default contact record for the future. Please note that you may need to verify your contact record once it is being used by one or more of your domains. Want to set multiple domains to use your new contact record? Find out how to set up a smart folder and then set the Whois for a smart folder. Learn how to edit your contact records Learn the difference between account info and contact records

  • I do not want to renew my domain. Can you please stop sending me renewal notices?

    If you do not want to renew your domain and would like to disable the renewal notices, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to your domain name(s). Hover over the "Renew" icon and select "Set Renew Option." Choose "Do Not Renew" from the drop-down menu. Click on the "Save Settings" button to save your changes. You can also choose to delete your domain if you don't want to wait for the expiration.

  • How can I get a copy of your W9 form?

    To obtain a copy of our W-9 form, please email info@dynadot.com with your request.

  • When will I be required to enter my SMS Authentication code?

    SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend adding it as a part of your account security. You will be required to enter your SMS Authentication code at the following places: Login: If you are not also using Google Authenticator, you will be asked to enter an SMS code at login after your username and password. (However, if you are using Google Authenticator and SMS Authenticator, you will only be asked to enter your Google Authenticator token code at login.) Unlocking Your Account: You are also required to enter your SMS code when you unlock your account. This will be the true even if you also use Google Authenticator because in that case, you will be asked to enter both codes along with your birthday. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. Lost your cellphone? Forgot your birthday?

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