Dynadot Help
Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

HelpAccount Management

Account Management

  • How do I activate my security key to my Dynadot account?

    Linking your Security key to your Dynadot account, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend adding it as a part of your account security. To activate your Security key, you will first need to purchase and register your physical security key on your computer. Each security key has its own steps. Please refer to the product guide and follow those steps. After you have registered your key, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Unlock your account using the button at the top of the page. Under “Two Factor Authenticate“, click on ‘Security Key’. Insert the security key into your computer’s port, or connect via your mobile device. Once you have connected please verify your key through touching the top of the key. Click on the "Enable Security Key" button to save your changes. Please note: Your browser may ask you to allow/enable permissions.

  • How do I view a log of my past orders?

    To view a log of your past orders, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar Click "Order Log" on the right. Here you will see a list of orders you have made with your Dynadot account. To view an order's details, look under the "Item" column and click on the link that corresponds to the order you wish to view. You will find the order details along with the option to generate an invoice or receipt that will load a printer-friendly page for you to print or save. The order log will show you order details, but we also have a payment log that will show you payment details. The payment log is a great place to keep track of your yearly spending with us, especially if you are a bulk ($500/year spending qualification) or super bulk customer ($5,000/year spending qualification).

  • How do I set my domain to stealth forwarding?

    To set your domain to stealth forwarding, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Action" button. Choose "DNS Settings" from the "Action" list. On the DNS page, select the "Stealth Forwarding" setting from the top drop-down menu. Enter the URL of the web page you wish to stealth forward to, following the format of the example given. You may also enter the Title of the website here. Press the "Stealth Forward Domain" button to save your changes. Please be aware that it might take some time for your name server changes to propagate, and there are some drawbacks to using stealth forwarding.

  • How do I set up DNSSEC?

    To use the Domain Name System Security Extensions (DNSSEC), please follow these steps: Sign in to your Dynadot account. Set your name servers. After setting your name servers, select "My Domains" then "Manage Domains" from the left-side menu bar. Under the domain name column, click on your domain name (which should be a link). This will load your domain's setting page. Find the "DNSSEC" section. (You may need to scroll down). It should indicate "Not Set." Click on it. To add a new DNSSEC record, select the top section, "Set a DNSSEC Record". Enter your DNSSEC values in the provided text boxes, then click the "Set DNSSEC Record" button to save your changes. If you already have existing DNSSEC record(s) for another domain and would like to re-use them, select the bottom section, "Use existing DNSSEC Records". Choose the DNSSEC record from the drop-down menu (you can choose up to 3 different DNSSEC records), then click the "Set DNSSEC Records" button to save your changes. NOTE: Dynadot's name servers for services such as domain forwarding, parking, custom DNS, and Email are NOT configured for DNSSEC.

  • Does Dynadot have a ChatGPT (Ask AI) option?

    Yes, our customers can use A.I. to help them sell their domains directly into your Dynadot control panel. To find this option, please follow these steps: Sign in to your Dynadot account. Click on “My Domains” in the left side menu bar. Click on “Manage Domains”. Select the domain you would like to sell (click the blue hyperlink that is the domains name). Look up in the top right coroner of the page and you will see “Ask AI”. Select between the options provided. Please note: There IS a limit on ChatGPT requests. They are: regular - 20 daily requests; bulk - 50 daily requests; super bulk - 100 daily requests.

  • Dynadot Will Never Request Your Username and Password via Email

    At Dynadot, we emphasize the importance of account security and raise awareness about a common email technique employed by fraudsters. As with other companies, scammers attempt to obtain sensitive information by impersonating Dynadot and sending phishing emails requesting your username and password. We want to re-assure you of Dynadot's commitment to your account. We will NEVER send an email asking for your Dynadot username and password information. Safeguarding your account and personal data is our utmost priority. Here are some friendly reminders: Dynadot will never ask for your username and password via email: This information, your username and password, are confidential and should never be shared with anyone under any circumstances. Be cautious of email requests: Exercise caution when you receive an email claiming to be from Dynadot that asks for your full login details. These emails are fraudulent attempts to deceive you. Legitimate communication from Dynadot will always direct you to log in directly through our secure website. Check email sender details: Always verify the sender's email address. Scammers often employ deceptive tactics to make their emails appear genuine. Official emails from Dynadot will always come from a "@dynadot.com" domain. Only use secure login methods: To ensure the security of your account, always log in to your Dynadot account directly through our official website (https://www.dynadot.com) or our official mobile app. Avoid clicking on suspicious links or accessing your account through unfamiliar sources. Enable two-factor authentication (2FA): Dynadot has several 2FA options. We strongly recommend enabling 2FA on your Dynadot account for an added layer of security. Report suspicious emails: If you receive an email that appears to be a scam or impersonation attempt, please promptly forward it to our support team for further investigation. Your vigilance and assistance in identifying potential scams are greatly appreciated. At Dynadot, we continuously enhance our security measures to protect your information and maintain the integrity of your account. Your trust is of utmost importance to us, and we remain dedicated to ensuring your online safety.

  • How do I access the IP lookup tool?

    To do an IP lookup, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the down arrow next to the domain name you want to check. Choose "ip lookup" from the list. Your page should look like what is shown below: (click to enlarge) IP Lookup The IP lookup will load in a new browser tab.

  • Why am I getting this Contact Record Whois Verification email and what is it?

    The Contact Record Whois Verification email, along with the similar Account Info Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, you are required to verify any Whois contact information that is attached to a generic top-level domain (gTLD), such as .COM. This email is sent out when you: create a new contact record and then select it for one or more of your gTLDs edit an existing contact record that is set to one or more of your gTLDs purchase a gTLD that will use your default contact record and it is unverified When you edit a contact record, you will be able to see if a Contact Record Whois Verification email was sent out after you hit "Save Contact." If an email was sent out, it will say so under the "gTLD Verification" section. This is also where you can choose to resend the verification email. You can see whether or not your Whois contact records are verified by visiting the "Contact Records" page from the "Domains" drop down in your Dynadot account. Here you will see a list of your contact records. If you look in the far right column, "gTLD Verified," you will see "Yes" if the contact record is verified, "No" if it is not verified and does not need to be (this could be true because the contact record is either unused by any TLDs or is being used by a non-gTLD), or "Verifying," which means the Contact Record Whois Verification email has been sent to you and you need to complete the verification. See an example below (click on it to enlarge): Domain Whois Contact Records in Dynadot Account You can also see if you have any Whois verifications in the notifications section of your Dynadot account. In this section, you can also see if you need to verify your account information via our Account Info Whois Verification email (the second row on the example below). gTLD Whois Verification in Dynadot Account Notifications If you fail to verify your Whois contact record within 15 days of receiving the Contact Record Whois Verification email, you will be unable to manage them. This means you will not be able to renew or change your domain settings until the contact is verified.

  • How do I set my domains to "Do Not Renew"?

    Don't want to renew your domain? You can set your domain(s) to "Do Not Renew" in your account by following these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you do not want to renew and click on the "Action" button. Choose "Renew Options" from the "Action" list. Choose "do not renew" from the drop-down menu. Press the "Save Settings" button to save your changes. NOTE: This setting will stop our system from sending domain expiration reminders via email. Changed your mind? Learn how to renew your domain or restore it.

  • How do I send a private message to another Dynadot user?

    All you need to send a message to another Dynadot user is their forum name (which is not the same as their username) and a Dynadot account of your own! To send a message directly to another Dynadot user, please follow these steps: Sign in to your Dynadot account. Click on the envelope icon at the top of the page. Click on the "Compose" link in the sub-menu. Enter in the user's forum name, a subject line, and your message. Click on the "Submit" button to send your message. They will be notified of your message when they sign into their account (the envelope will show the number of unread messages) as well as by email. You can see any messages or replies sent to you by once again clicking on the envelope and going to "Inbox." You can see your sent messages in "Outbox."

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