DYNADOT HELP

Help>Account Management

Account Management

  • How do I view a log of my past orders?

    To view a log of your past orders, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Order Log" in the drop-down. Here you will see a list of orders you have made with your Dynadot account. To view an order's details, look under the "Item" column and click on the link that corresponds to the order you wish to view. You will find the order details along with the option to generate an invoice or receipt that will load a printer-friendly page for you to print or save. The order log will show you order details, but we also have a payment log that will show you payment details. The payment log is a great place to keep track of your yearly spending with us, especially if you are a bulk ($500/year spending qualification) or super bulk customer ($5,000/year spending qualification).

  • How do I create a new Whois contact record?

    Creating a new Whois contact record allows you to use different contact information for different domains. To create a new Whois contact record, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Contact Records" in the drop-down. Click on the "Create new contact record" button. Enter your contact information in the provided form. Click on the "Create Contact" button to save your changes. Now that your contact record is created, you can set your domains to use it. You can also choose to set it as your default contact record for the future. Please note that you may need to verify your contact record once it is being used by one or more of your domains. Want to set multiple domains to use your new contact record? Find out how to set up a smart folder and then set the Whois for a smart folder. Learn how to edit your contact records Learn the difference between account info and contact records

  • How do I edit my account information?

    To edit your Dynadot account information, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info" in the drop-down. Under the "Account Info" section, click on the "Edit Info" button. You may need to unlock your account first. Verify your "birthday" and any other 2-step verification codes authorized for your account, then click on the "Unlock Account" button. You can then edit your name, username, email address, phone number, mailing address, etc. You can also change your password on this page and set whether or not you want to receive our newsletter. Once you have updated your information, enter your account password in the provided field. Press the "Save" button to save your changes. NOTE: Updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

  • How can I add a note to my domain?

    To add a note to your domain, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Find and click on the domain in which you wish to add a note. A new page will load. Leave your note in the "Domain Note" field located in the "Domain Info" section. Click on the "Add Note" button to save your changes. This note will now appear in the right-hand column of the "Manage Domains" page. You can also select it to appear when downloading your domain list.

  • Why am I getting this Account Info Whois Verification email and what is it?

    The Account Info Whois Verification email, along with the similar Contact Record Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, if you have one or more generic top-level domains (gTLDs) such as .COM registered in your Dynadot account, you are required to verify your account information.* You will receive this Account Info Whois Verification email when you: register a gTLD for the first time edit your account info and you have gTLDs registered in your account If you need to verify your account information, you will receive a notification in your account in addition to the Account Info Whois Verification email. When you go to the notifications area in your account, you will see that you need to verify your account information (if you have recently updated or added any Whois contact records attached to any gTLDs, you will also see them listed here as needing verification as you can see in the first row of this example): gTLD Whois Verification in Dynadot Account Notifications NOTE: The Account Info Whois Verification email may take some time to send out. If you have updated your email address, the email will be sent to your new email address. *Find out how your account information is different from your contact record(s).

  • How do I unlock my account?

    To unlock your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "Account Lock" from the "My Info" drop-down menu. To unlock your account, you must enter your "birthday," which is a date you chose when you created your account (not necessarily your actual birthday). If you have Google Authenticator and/or SMS authorized for your account, you will also need to enter your token code (Google Authenticator) and/or SMS code. Click on the "Unlock Account" button. Your account will be unlocked for 1 hour before our system automatically locks it again for your security. While the account is unlocked, you will be able to change important account information. If you do not remember your "Birthday," you can use the "Forgot Birthday" button on the Account Lock page to submit a request for help. If you lost your cellphone and no longer have access to your Google Authenticator and/or SMS, you can let us know by clicking "Lost Cellphone" on the Account Lock page.

  • Why am I not receiving email from Dynadot?

    There are a few potential reasons why you could not be receiving email from us. Since we send you emails about renewing your domains, we recommend making sure you use an accessible email address as your account email. We also do not recommend using one attached to a domain within your account because you won't be able to access that email if your domain expires. First, you should check your Dynadot account email to make sure it is spelled correctly and is the email address you want to use. If your email address was not correct, you can contact our support team at info@dynadot.com to have your missing emails resent. If your email was correct, you should check your spam filter. Our emails often end up in the spam folder for Yahoo and Hotmail, and sometimes for Gmail as well. You may need to scroll down in your spam folder as spammers often set a date in the future, so their emails appear at the top. Please be aware that Hotmail sometimes loses emails or delivers them several days late. If our emails were in your spam folder, you should mark them as not spam and add our email to your contact list. If you aren't receiving email because your account email is from a domain that has expired in your account, we recommend renewing your domain and changing your email to something else. The reason for this is, if your domain is expired and you forget your password, it will be more difficult for you to regain access to your account. Please note that you can also contact our support team via private message from within your Dynadot account. You will need to enter our forum name, dynadot_staff, in the "To" section.

  • How do I lock my account?

    If you've unlocked your account for any reason, our system will automatically re-lock it within one hour for security reasons. However, we recommend re-locking your account as soon as you no longer need to have it unlocked. If you're not sure if your account is locked or not, please check with these steps: Select "My Info" from the left-side menu bar and click "Security" in the drop-down. Under the "Account Lock Status", check to see if it is locked or unlocked. Press the "Lock Account Now" button if the account is unlocked.

  • How do I change my Dynadot account email address?

    Since we send you emails about renewing your domains, we recommend making sure you use an accessible email address as your account email. We also do not recommend using one attached to a domain within your account because you won't be able to access that email if your domain expires. To change your account email, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info" in the drop-down. You will see your current email address listed under the "Account Info" section. Click on the blue "Unlock Your Account" link. Verify your "birthday" and any other 2 step verification codes authorized for your account, then click on the "Unlock Account" button. You can now edit your email address as well as add an additional renewal email address to receive domain renewal notices. Once you have updated your email address as well as any other account information, enter your account password in the provided field. Click on the "Save Info" button to save your changes. Please note that updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

  • What is 2 step verification?

    Dynadot takes account security seriously. This is why we don't just rely on your username and password to ensure the security of your domains. In addition to the "birthday" you are required to enter, you can also set up 2 step verification to add another layer of security to your account. We offer the following security options that you can add to your account for 2 step verification: SMS Authentication: You will receive a verification code via text message that you must enter along with your "birthday" to unlock your account. Google Authenticator: This is a smartphone app that gives you a time sensitive verification code to enter along with your "birthday" to unlock your account. If you want even more security for your account, you can use both the SMS authentication and Google Authenticator together. You will then be required to enter both along with your "birthday" to unlock your account.

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