- What are the SMS settings for?
SMS settings are used to add additional security to your account. All accounts require a "birthday," but it is a good idea to also add our two-factor authentications settings. These include SMS authentication, which uses your cellphone's Short Message Service, aka texting service, to verify your identity when you unlock your account. You can also add Google Authenticator either in addition to SMS or instead of SMS. Both of these settings are optional, however, they can increase the security of your Dynadot account. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Autehnticator code? How do I change my SMS settings? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?
- How do I set my contact record for a specific domain?
To update the contact record on a specific domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "Contacts" from the "Bulk Action" list. You will be prompted to unlock your account. Select the Registrant, Admin Contact, Technical Contact, and Billing Contact you wish to use from the drop-down menus. Click on the "Save Settings" button to save your changes.
- How do I set up domain forwarding?
To set up domain forwarding, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select the "Forwarding" setting from the top drop-down menu. Enter the URL of the page you wish to forward to, following the format of the example given. Press the "Forward Domain" button to save your changes. Please be aware that it might take some time for your name server changes to propagate.
- How do I lock my account?
If you've unlocked your account for any reason, our system will automatically re-lock it within one hour for security reasons. However, we recommend re-locking your account as soon as you no longer need to have it unlocked. If you're not sure if your account is locked or not, please check with these steps: Select "My Info" from the left-side menu bar and click "Security" in the drop-down. Under the "Account Lock Status", check to see if it is locked or unlocked. Press the "Lock Account Now" button if the account is unlocked.
- What is 2 step verification?
Dynadot takes account security seriously. This is why we don't just rely on your username and password to ensure the security of your domains. In addition to the "birthday" you are required to enter, you can also set up 2 step verification to add another layer of security to your account. We offer the following security options that you can add to your account for 2 step verification: SMS Authentication: You will receive a verification code via text message that you must enter along with your "birthday" to unlock your account. Google Authenticator: This is a smartphone app that gives you a time sensitive verification code to enter along with your "birthday" to unlock your account. If you want even more security for your account, you can use both the SMS authentication and Google Authenticator together. You will then be required to enter both along with your "birthday" to unlock your account.
- How do I set my domains to "Do Not Renew"?
Don't want to renew your domain? You can set your domain(s) to "Do Not Renew" in your account by following these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you do not want to renew and click on the "Bulk Action" button. Choose "Renew Options" from the "Bulk Action" list. Choose "do not renew" from the drop-down menu. Press the "Save Settings" button to save your changes. NOTE: This setting will stop our system from sending domain expiration reminders via email. Changed your mind? Learn how to renew your domain or restore it.
- Why am I not receiving email from Dynadot?
There are a few potential reasons why you could not be receiving email from us. Since we send you emails about renewing your domains, we recommend making sure you use an accessible email address as your account email. We also do not recommend using one attached to a domain within your account because you won't be able to access that email if your domain expires. First, you should check your Dynadot account email to make sure it is spelled correctly and is the email address you want to use. If your email address was not correct, you can contact our support team at firstname.lastname@example.org to have your missing emails resent. If your email was correct, you should check your spam filter. Our emails often end up in the spam folder for Yahoo and Hotmail, and sometimes for Gmail as well. You may need to scroll down in your spam folder as spammers often set a date in the future, so their emails appear at the top. Please be aware that Hotmail sometimes loses emails or delivers them several days late. If our emails were in your spam folder, you should mark them as not spam and add our email to your contact list. If you aren't receiving email because your account email is from a domain that has expired in your account, we recommend renewing your domain and changing your email to something else. The reason for this is, if your domain is expired and you forget your password, it will be more difficult for you to regain access to your account. Please note that you can also contact our support team via private message from within your Dynadot account. You will need to enter our forum name, dynadot_staff, in the "To" section.
- How do I find my Google Authenticator serial number or key?
To locate your Google Authenticator serial number or key, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Security" in the drop-down. Verify your identity by entering your Birthday as well as your Google Authenticator token code and/or your SMS code (if applicable). Press the "Unlock Account" button. You will now be able to access your serial number or key under the "Google Authentication" section. Have you lost your cellphone or don't have access to Google Authenticator? Learn how to submit a Lost Cellphone request so we can help you.
- How do I delete unused name servers from my account?
To delete unused name servers, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Name Servers" in the drop-down. Here you will see an alphabetical list of all of your name servers, including past name servers no longer being used as well as name servers currently in use. Name servers that are currently being used cannot be deleted for obvious reasons. If you want to delete a name server that you're currently using, you will need to adjust the name server settings for your domain first. Click the "Show" link to see which domains are using that name server setting. Name servers that are not currently in use will have a check box next to them. Check the box or boxes next to the name servers you want to delete. Click the "Delete" button to remove them from your list.
- How do I unlock my account?
To unlock your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar then “Security” from the drop-down. On the "Security Settings" page, click the “Unlock Account” button. To unlock your account, you must enter your "birthday," which is a date you specified when you created your account. (NOTE: The account birthday is not necessarily your actual birthday). If you have Google Authenticator and/or SMS authorized for your account, you will also need to enter your token code (Google Authenticator) and/or SMS code. Click on the "Unlock Account" button. Your account will be unlocked for one (1) hour before our system automatically locks it again for your security. While the account is unlocked, you will be able to change important account information. If you do not remember your "Birthday," you can use the "Forgot Birthday" button on the Account Lock page to submit a request for help. If you lost your cellphone or otherwise no longer have access to your Google Authenticator and/or SMS, you can let us know by clicking "Lost Cellphone" on the Account Lock page.