DYNADOT HELP

Help>Account Management

Account Management

  • How do I edit my account information?

    To edit your Dynadot account information, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info" in the drop-down. Under the "Account Info" section, click on the "Edit Info" button. You may need to unlock your account first. Verify your "birthday" and any other 2-step verification codes authorized for your account, then click on the "Unlock Account" button. You can then edit your name, username, email address, phone number, mailing address, etc. You can also change your password on this page and set whether or not you want to receive our newsletter. Once you have updated your information, enter your account password in the provided field. Press the "Save" button to save your changes. NOTE: Updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

  • How can I add a note to my domain?

    To add a note to your domain, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Find and click on the domain in which you wish to add a note. A new page will load. Leave your note in the "Domain Note" field located in the "Domain Info" section. Click on the "Add Note" button to save your changes. This note will now appear in the right-hand column of the "Manage Domains" page. You can also select it to appear when downloading your domain list.

  • Why am I getting this Account Info Whois Verification email and what is it?

    The Account Info Whois Verification email, along with the similar Contact Record Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, if you have one or more generic top-level domains (gTLDs) such as .COM registered in your Dynadot account, you are required to verify your account information.* You will receive this Account Info Whois Verification email when you: register a gTLD for the first time edit your account info and you have gTLDs registered in your account If you need to verify your account information, you will receive a notification in your account in addition to the Account Info Whois Verification email. When you go to the notifications area in your account, you will see that you need to verify your account information (if you have recently updated or added any Whois contact records attached to any gTLDs, you will also see them listed here as needing verification as you can see in the first row of this example): gTLD Whois Verification in Dynadot Account Notifications NOTE: The Account Info Whois Verification email may take some time to send out. If you have updated your email address, the email will be sent to your new email address. *Find out how your account information is different from your contact record(s).

  • What do the statuses on my backorder requests page mean?

    There are 5 statuses that you may come across from the backorder requests page of the user CP. Here are what they mean. ACTIVE: Domain names that you have placed backorder requests for. Status will change after the name has dropped. SUCCESS: The domain was successfully secured on your behalf, either by you being the only person who places the request or winning it at auction. AUCTION: The domain is currently in auction. It is open for bids. FAILED: The domain was not successfully secured for your account. It means we have failed to catch the name. DIDN'T WIN: The domain was not successfully secured for your account. It was won by someone else in auction. Note: We send email notification when we successfully caught the name that you requested. If you are the only person who requests the name, we will automatically create an order for you. If there are multiple requests, the domain will go to a public auction where everyone has a chance to win the domain.

  • I do not want to renew my domain. Can you please stop sending me renewal notices?

    If you do not want to renew your domain and would like to disable the renewal notices, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "Renew Options" from the "Bulk Action" list. Select "Do Not Renew" from the drop-down menu. Press the "Save Settings" button to save your changes. You can also choose to delete your domain if you don't want to wait for the expiration.

  • What are the SMS settings for?

    SMS settings are used to add additional security to your account. All accounts require a "birthday," but it is a good idea to also add our two-factor authentications settings. These include SMS authentication, which uses your cellphone's Short Message Service, aka texting service, to verify your identity when you unlock your account. You can also add Google Authenticator either in addition to SMS or instead of SMS. Both of these settings are optional, however, they can increase the security of your Dynadot account. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Autehnticator code? How do I change my SMS settings? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?

  • How do I set up domain forwarding?

    To set up domain forwarding, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select the "Forwarding" setting from the top drop-down menu. Enter the URL of the page you wish to forward to, following the format of the example given. Press the "Forward Domain" button to save your changes. Please be aware that it might take some time for your name server changes to propagate.

  • How do I lock my account?

    If you've unlocked your account for any reason, our system will automatically re-lock it within one hour for security reasons. However, we recommend re-locking your account as soon as you no longer need to have it unlocked. If you're not sure if your account is locked or not, please check with these steps: Select "My Info" from the left-side menu bar and click "Security" in the drop-down. Under the "Account Lock Status", check to see if it is locked or unlocked. Press the "Lock Account Now" button if the account is unlocked.

  • How do I change my Dynadot account email address?

    Since we send you emails about renewing your domains, we recommend making sure you use an accessible email address as your account email. We also do not recommend using one attached to a domain within your account because you won't be able to access that email if your domain expires. To change your account email, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info" in the drop-down. You will see your current email address listed under the "Account Info" section. Click on the blue "Unlock Your Account" link. Verify your "birthday" and any other 2 step verification codes authorized for your account, then click on the "Unlock Account" button. You can now edit your email address as well as add an additional renewal email address to receive domain renewal notices. Once you have updated your email address as well as any other account information, enter your account password in the provided field. Click on the "Save Info" button to save your changes. Please note that updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

  • What is 2 step verification?

    Dynadot takes account security seriously. This is why we don't just rely on your username and password to ensure the security of your domains. In addition to the "birthday" you are required to enter, you can also set up 2 step verification to add another layer of security to your account. We offer the following security options that you can add to your account for 2 step verification: SMS Authentication: You will receive a verification code via text message that you must enter along with your "birthday" to unlock your account. Google Authenticator: This is a smartphone app that gives you a time sensitive verification code to enter along with your "birthday" to unlock your account. If you want even more security for your account, you can use both the SMS authentication and Google Authenticator together. You will then be required to enter both along with your "birthday" to unlock your account.

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