- How do I set up DNSSEC?
To use the Domain Name System Security Extensions (DNSSEC), please follow these steps: Sign in to your Dynadot account. Set your name servers. After setting your name servers, select "Manage" from the "Domains" drop-down menu. Under the domain name column, click on your domain name (which should be a link). This should load the "Edit [yourdomainname]" page. Find the "Domain DNSSEC" section. To add new DNSSEC record, look at Option 1. Enter your DNSSEC values in the provided text boxes, and then click the "Set DNSSEC Record" button to save your changes. If you have already entered the DNSSEC record for another domain and would like to re-use them, look at Option 2. Choose the DNSSEC record from the drop down menus (you can choose up to 3 different DNSSEC records), and then click the "Set DNSSEC Records" button to save your changes. NOTE: Dynadot's name servers for service such as domain forwarding, parking, DNS, and Email Hosting are NOT configured for DNSSEC. You can configure DNSSEC for our VPS Hosting.
- Do you have reseller accounts available for your services?
No, we do not offer reseller accounts with our services. A reseller is a company or person that buys domains from a domain registrar or another domain reseller on behalf of their customers. Often with resellers, the domain you purchase is not owned by you, but is instead owned by the reseller, which is something to be aware of. Dynadot itself is an ICANN accredited domain registrar, which means we have direct connections to the central registries of the top-level domain extensions (TLDs) we sell. This also means that you are always the owner of any domain registered with us, even if you use our domain privacy service. Not sure if you own your domain? You can do a Whois lookup to find out.
- How do I turn on the "Account Lock" feature?
The "Account Lock" feature is on by default for your security. If you turned it off and want to turn it back on, please follow these steps: Sign in to your Dynadot account. Select "Account Lock" from the "My Info" drop-down menu. Click on the "Lock Account Now" button. Please note that if you leave your account unlocked, our system will automatically lock it again for your security after 1 hour.
- How do I find my Google Authenticator serial number or key?
To locate your Google Authenticator serial number or key, please follow these steps: Sign in to your Dynadot account. Select "Account Lock" from the "My Info" drop-down menu. Verify your identity by entering your "birthday" as well as your Google Authenticator token code and/or your SMS code into the "Account Lock" area. Click the "Unlock Account" button. You will now be able to access your serial number or key under the "Google Authentication" section by entering your password and then clicking "View Key." Lost your cellphone or don't have access to Google Authenticator? Learn how to submit a lost cellphone request so we can help you.
- How do I set my domains to "Do Not Renew"?
Don't want to renew your domain? You can set your domain(s) to "Do Not Renew" in your account by following these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to the domain name(s) you do not want to renew. Hover over the "Renew" icon and select "Set Renew Option". Choose "do not renew" from the drop-down menu. Click on the "Save Settings" button to save your changes. NOTE: This setting will stop our system from sending domain expiration reminders via email. Changed your mind? Learn how to renew your domain or restore it.
- How do I view a log of my past orders?
To view a log of your past orders, please follow these steps: Sign in to your Dynadot account. Select "Order Log" from the "My Info" drop down menu. Here you will see a list of orders you have made with your Dynadot account. To view an order's details, look under the "Item" column and click on the link that corresponds to the order you wish to view. You will find the order details along with the option to generate an invoice or receipt that will load a printer-friendly page for you to print or save. The order log will show you order details, but we also have a payment log that will show you payment details. The payment log is a great place to keep track of your yearly spending with us, especially if you are a bulk ($500/year spending qualification) or super bulk customer ($5,000/year spending qualification).
- Someone stole my Dynadot account! How can I get it back?
If this is the first time this has happened to you, we will make a one-time exception and help you get your Dynadot account back once you have proven that you are indeed the true account owner. In regards to any subsequent account break-ins, we cannot help you get your account back since you and you alone are responsible for the security of the account. Dynadot has invested a good amount of effort into maintaining the security of our system. It is the sole responsibility of the creator of the account to keep the account safe and secure. This is clearly stated in our Service Agreement under Part 1, Section 6, Account Security. We urge you to choose a password with a healthy mixture of numbers and letters and change it often to keep your account safe to avoid any account break-ins.
- When will I be required to enter my "birthday"?
The first time you login to your Dynadot account, we ask you to set up a "birthday," which does not need to be your actual birthday, but should be a date that you will be able to remember. This is a part of our account security. You will be asked to enter your "birthday" whenever you want to unlock your account. Reasons for unlocking your account include editing your account info and unlocking your domains. In addition to your "birthday," we also have options to add SMS Authentication and/or Google Authenticator, which we recommend doing to increase your account and domain security. Please note that if you forget your "birthday," you may be required to submit identification.
- Can I have my renewal notices sent to a second email address?
Yes, you can specify a second email address that will also receive renewal notices. If you provide a renewal email address, renewal notices will be sent to your renewal email address as well as the primary email address. You can set your renewal email address by editing your account information.
- When will I be required to enter my secret question and answer?
The first time you login to your Dynadot account, we ask you to set up a secret question and answer. This is a part of our account security. You will be asked to enter your secret answer if you forget your birthday or lose your cellphone and cannot access either your SMS Authentication code or Google Authentication token code. Please note that if you forget your secret answer, you will be required to submit identification.