DYNADOT HELP

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Account Management

  • Someone stole my Dynadot account! How can I get it back?

    If this is the first time this has happened to you, we will make a one-time exception and help you get your Dynadot account back once you have proven that you are indeed the true account owner. In regards to any subsequent account break-ins, we cannot help you get your account back since you and you alone are responsible for the security of the account. Dynadot has invested a good amount of effort into maintaining the security of our system. It is the sole responsibility of the creator of the account to keep the account safe and secure. This is clearly stated in our Service Agreement under Part 1, Section 6, Account Security. We urge you to choose a password with a healthy mixture of numbers and letters and change it often to keep your account safe to avoid any account break-ins.

  • When will I be required to enter my "birthday"?

    The first time you login to your Dynadot account, we ask you to set up a "birthday," which does not need to be your actual birthday, but should be a date that you will be able to remember. This is a part of our account security. You will be asked to enter your "birthday" whenever you want to unlock your account. Reasons for unlocking your account include editing your account info and unlocking your domains. In addition to your "birthday," we also have options to add SMS Authentication and/or Google Authenticator, which we recommend doing to increase your account and domain security. Please note that if you forget your "birthday," you may be required to submit identification.

  • Can I have my renewal notices sent to a second email address?

    Yes, you can specify a second email address that will also receive renewal notices. If you provide a renewal email address, renewal notices will be sent to your renewal email address as well as the primary email address. You can set your renewal email address by editing your account information.

  • When will I be required to enter my secret question and answer?

    The first time you login to your Dynadot account, we ask you to set up a secret question and answer. This is a part of our account security. You will be asked to enter your secret answer if you forget your birthday or lose your cellphone and cannot access either your SMS Authentication code or Google Authentication token code. Please note that if you forget your secret answer, you will be required to submit identification.

  • I have my email forwarded to my Comcast, Gmail, or Yahoo account. Why are my messages not coming through?

    If you are using our email forwarding service (free with domain registration), all emails that arrive in your inbox are sent over a common server, even those sent from outside sources. When you mark unwanted emails as "spam," email providers such as Yahoo, Gmail, and Comcast may end up blocking the forwarding server, believing it to be a spam source. Even though these messages are coming from 3rd party sources, the result is that you will end up blocking your own messages. While it does seem counter-intuitive, we recommend not flagging forwarded messages as spam, or using another email provider altogether. NOTE: This applies to email forwarding only. Email addresses provided with your web hosting account (Email or VPS) or your website builder business plan are not affected.

  • How do I map my Wordpress blog to my domain?

    To map yourdomain.wordpress.com site to your Dynadot domain, please follow these steps: First, you want to add WordPress name servers to your account. Sign in to your Dynadot account. Select "Name Servers" from the "Domains" drop-down menu. Click on the "Add a domain name server" link. Enter "NS1.WORDPRESS.COM" and then click on the "Submit" button. Repeat two more times entering "NS2.WORDPRESS.COM" and "NS3.WORDPRESS.COM". Next, you want to set your domain to use these name servers. Select "Manage" from the "Domains" tab in the main menu. Check the box next to the domain name(s) and click on the "Set Nameservers" icon. Click on the "Name Servers" tab. Under "Option 2: Select Name Servers", click the first drop-down box and choose "NS1.WORDPRESS.COM". Repeat for "NS2.WORDPRESS.COM" and "NS3.WORDPRESS.COM". Click on the "Select Name Servers" button to save your changes. (It can take about 20 minutes for your settings to propagate.) Now you want to purchase the domain mapping upgrade through your WordPress dashboard. (NOTE: It costs $12 for this service) Navigate to Store, then Domains in your blog's dashboard. Enter the domain into the form at the top of the page and click the "Add domain to blog" button. You will be prompted to pay for the upgrade and complete the process. Finally, you want to set your WordPress account to use your domain. Go back to the Store, then Domains page and select the radio button next to the domain you want to use. Click the "Update Primary Domain" button.

  • How do I set my contact record for a specific domain?

    To update the contact record on a specific domain, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" tab in the main menu. Check the box next to the domain name(s) you wish to set and click on the "Contacts" icon. Select the Registrant, Admin Contact, Technical Contact, and Billing Contact you wish to use from the drop-down menus. Click on the "Submit" button to save your changes.

  • Why am I getting this Contact Record Whois Verification email and what is it?

    The Contact Record Whois Verification email, along with the similar Account Info Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, you are required to verify any Whois contact information that is attached to a generic top-level domain (gTLD), such as .COM. This email is sent out when you: create a new contact record and then select it for one or more of your gTLDs edit an existing contact record that is set to one or more of your gTLDs purchase a gTLD that will use your default contact record and it is unverified When you edit a contact record, you will be able to see if a Contact Record Whois Verification email was sent out after you hit "Save Contact." If an email was sent out, it will say so under the "gTLD Verification" section. This is also where you can choose to resend the verification email. You can see whether or not your Whois contact records are verified by visiting the "Contact Records" page from the "Domains" drop down in your Dynadot account. Here you will see a list of your contact records. If you look in the far right column, "gTLD Verified," you will see "Yes" if the contact record is verified, "No" if it is not verified and does not need to be (this could be true because the contact record is either unused by any TLDs or is being used by a non-gTLD), or "Verifying," which means the Contact Record Whois Verification email has been sent to you and you need to complete the verification. See an example below (click on it to enlarge): Domain Whois Contact Records in Dynadot Account You can also see if you have any Whois verifications in the notifications section of your Dynadot account. In this section, you can also see if you need to verify your account information via our Account Info Whois Verification email (the second row on the example below). gTLD Whois Verification in Dynadot Account Notifications If you fail to verify your Whois contact record within 15 days of receiving the Contact Record Whois Verification email, you will be unable to manage them. This means you will not be able to renew or change your domain settings until the contact is verified.

  • What emails will you be sending me and to which email address?

    It is always a good idea to keep your account email up to date as we send out important emails to it including domain expiration notices. We also recommend not using an email address associated with a domain in your account in case that domain expires (which means you won't be able to access your email). Here are a few examples of some of the emails you'll received from us: Type Sent To Order Confirmations Account Email Forgot Password Account Email Auto-Renewal Notices Account Email Domain Expiration NoticesSent 60, 30, 10, 0-3 days before, day of, 5 days after expiration, & when domain is removed from account Account EmailRenewal EmailWhois Email Web Hosting Expiration NoticesSent 60, 30, 10, 3 days before expiration, & when website is deleted Account EmailRenewal Email SSL Expiration NoticesSent 60, 30, 10, 3 days before expiration, & when website is deleted Account EmailRenewal Email Domain Whois & Contact Record Verifications Account Email Domain Whois Info (Annual) Admin Contact Email Monthly Newsletter Account Email You can update your account email and your renewal email as well as update your Whois email in your Dynadot account. You can also subscribe or unsubscribe from our newsletter.

  • What is the "Domain Lock" feature?

    The "Domain Lock" feature is similar to our "Account Lock" feature, but it applies a lock to each individual domain, as opposed to your entire account. Having each individual domain locked as well as your account locked, helps insure that your account stays secure and no domains are hijacked. Before you unlock your domain or domains, you will need to unlock your account. We recommend setting up 2 step verification with your account to add an additional layer of security. Having your domain locked is the default setting. Find out how to know if your domain is locked.

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