- What emails will you be sending me and to which email address?
It is always a good idea to keep your account email up to date as we send out important emails to it including domain expiration notices. We also recommend not using an email address associated with a domain in your account in case that domain expires (which means you won't be able to access your email). Here are a few examples of some of the emails you'll received from us: Type Sent To Order Confirmations Account Email Forgot Password Account Email Auto-Renewal Notices Account Email Domain Expiration NoticesSent 60, 30, 10, 0-3 days before, day of, 5 days after expiration, & when domain is removed from account Account EmailRenewal EmailWhois Email Web Hosting Expiration NoticesSent 60, 30, 10, 3 days before expiration, & when website is deleted Account EmailRenewal Email SSL Expiration NoticesSent 60, 30, 10, 3 days before expiration, & when website is deleted Account EmailRenewal Email Domain Whois & Contact Record Verifications Account Email Domain Whois Info (Annual) Admin Contact Email Monthly Newsletter Account Email You can update your account email and your renewal email as well as update your Whois email in your Dynadot account. You can also subscribe or unsubscribe from our newsletter.
- What is the "Domain Lock" feature?
The "Domain Lock" feature is similar to our "Account Lock" feature, but it applies a lock to each individual domain, as opposed to your entire account. Having each individual domain locked as well as your account locked, helps insure that your account stays secure and no domains are hijacked. Before you unlock your domain or domains, you will need to unlock your account. We recommend setting up 2 step verification with your account to add an additional layer of security. Having your domain locked is the default setting. Find out how to know if your domain is locked.
- Do you have reseller accounts available for your services?
No, we do not offer reseller accounts with our services. A reseller is a company or person that buys domains from a domain registrar or another domain reseller on behalf of their customers. Often with resellers, the domain you purchase is not owned by you, but is instead owned by the reseller, which is something to be aware of. Dynadot itself is an ICANN-accredited domain registrar, which means we have direct connections to the central registries of the top-level domain extensions (TLDs) we sell. This also means that you are always the owner of any domain registered with us, even if you use our domain privacy service. Not sure if you own your domain? You can do a Whois lookup to find out.
- How do I view a log of my past orders?
To view a log of your past orders, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Order Log" in the drop-down. Here you will see a list of orders you have made with your Dynadot account. To view an order's details, look under the "Item" column and click on the link that corresponds to the order you wish to view. You will find the order details along with the option to generate an invoice or receipt that will load a printer-friendly page for you to print or save. The order log will show you order details, but we also have a payment log that will show you payment details. The payment log is a great place to keep track of your yearly spending with us, especially if you are a bulk ($500/year spending qualification) or super bulk customer ($5,000/year spending qualification).
- How do I create a new Whois contact record?
Creating a new Whois contact record allows you to use different contact information for different domains. To create a new Whois contact record, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Contact Records" in the drop-down. Click on the "Create new contact record" button. Enter your contact information in the provided form. Click on the "Create Contact" button to save your changes. Now that your contact record is created, you can set your domains to use it. You can also choose to set it as your default contact record for the future. Please note that you may need to verify your contact record once it is being used by one or more of your domains. Want to set multiple domains to use your new contact record? Find out how to set up a smart folder and then set the Whois for a smart folder. Learn how to edit your contact records Learn the difference between account info and contact records
- How can I add a note to my domain?
To add a note to your domain, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Find and click on the domain in which you wish to add a note. A new page will load. Leave your note in the "Domain Note" field located in the "Domain Info" section. Click on the "Add Note" button to save your changes. This note will now appear in the right-hand column of the "Manage Domains" page. You can also select it to appear when downloading your domain list.
- Why am I getting this Account Info Whois Verification email and what is it?
The Account Info Whois Verification email, along with the similar Contact Record Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, if you have one or more generic top-level domains (gTLDs) such as .COM registered in your Dynadot account, you are required to verify your account information.* You will receive this Account Info Whois Verification email when you: register a gTLD for the first time edit your account info and you have gTLDs registered in your account If you need to verify your account information, you will receive a notification in your account in addition to the Account Info Whois Verification email. When you go to the notifications area in your account, you will see that you need to verify your account information (if you have recently updated or added any Whois contact records attached to any gTLDs, you will also see them listed here as needing verification as you can see in the first row of this example): gTLD Whois Verification in Dynadot Account Notifications NOTE: The Account Info Whois Verification email may take some time to send out. If you have updated your email address, the email will be sent to your new email address. *Find out how your account information is different from your contact record(s).
- What do the statuses on my backorder requests page mean?
There are 5 statuses that you may come across from the backorder requests page of the user control panel. Here are what they mean. ACTIVE: Domain names that you have placed backorder requests for. Status will change after the name has dropped. SUCCESS: The domain was successfully secured on your behalf, either by you being the only person who placed the request or winning it at auction. AUCTION: The domain is currently in auction. It is open for bids. FAILED: The domain was not successfully secured for your account. It means we have failed to catch the name. DIDN'T WIN: The domain was not successfully secured for your account. It was won by someone else in auction. Note: We send email notification when we successfully catch the domain name that you requested. If you are the only person who requested the name, we will automatically create an order for you. If there were multiple requests, the domain will go to a public auction where everyone has a chance to win the domain.
- How do I set up DNSSEC?
To use the Domain Name System Security Extensions (DNSSEC), please follow these steps: Sign in to your Dynadot account. Set your name servers. After setting your name servers, select "My Domains" then "Manage Domains" from the left-side menu bar. Under the domain name column, click on your domain name (which should be a link). This will load your domain's setting page. Find the "DNSSEC" section. (You may need to scroll down). It should indicate "Not Set." Click on it. To add a new DNSSEC record, select the top section, "Set a DNSSEC Record". Enter your DNSSEC values in the provided text boxes, then click the "Set DNSSEC Record" button to save your changes. If you already have existing DNSSEC record(s) for another domain and would like to re-use them, select the bottom section, "Use existing DNSSEC Records". Choose the DNSSEC record from the drop-down menu (you can choose up to 3 different DNSSEC records), then click the "Set DNSSEC Records" button to save your changes. NOTE: Dynadot's name servers for services such as domain forwarding, parking, custom DNS, and Email Hosting are NOT configured for DNSSEC. You can configure DNSSEC for our VPS Hosting.
- I do not want to renew my domain. Can you please stop sending me renewal notices?
If you do not want to renew your domain and would like to disable the renewal notices, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "Renew Options" from the "Bulk Action" list. Select "Do Not Renew" from the drop-down menu. Press the "Save Settings" button to save your changes. You can also choose to delete your domain if you don't want to wait for the expiration.