Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Help>Order Process

Order Process

  • Money was deducted from my PayPal account for the order I submitted, but it still shows as "Waiting for Payment." Why?

    Most likely your payment is still pending from our side. PayPal payments made through a bank account can take three to ten days to clear before your order can be processed. If you are certain that your payment has been sent to us, please forward your PayPal receipt email of the transaction so we may process your payment and order manually. About 1% of our PayPal notification emails do not reach us or are not sent. We do not know exactly why this happens, but it does happen once in a while.

  • How do I pay in British Pounds (GBP)?

    To pay in British Pounds, select "British Pound GBP (£)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into British Pounds. To complete your payment in British Pounds, you will need to use PayPal. After you add your item to the cart, you can select Paypal as your payment method. After you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use British Pounds as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set British Pounds as your preferred currency In your Dynadot account.

  • How do I complete my domain transfer to Dynadot if my domain is locked?

    If your domain is locked, your domain transfer cannot be completed until it is unlocked. This is something that you will need to contact your current domain registrar about as we are not familiar with other registrar's systems. Even if you unlock your domain, the domain may be "transfer locked" because it is a recent (within 60 days) registration or transfer. In this case, even if your domain is unlocked at the registrar level the central registry will not allow your transfer to complete. You must wait for the 60 day period to pass before starting your domain transfer. Learn more about the domain transfer process.

  • How come my domain order has not processed yet?

    Thanks for choosing Dynadot as your domain registrar! There are a couple reasons why your domain order has not been processed: You have not completed payment for your order. This can be due to a declined credit card or in the case of PayPal, Skrill, and Alipay, you may not have clicked on the payment link or we may not have received your payment yet. We requested verification and it has not been completed yet. The order requires manual approval. Please contact our customer service department if you are unsure why the order is pending.

  • Why was my domain preorder cancelled?

    There are a few reasons why your preorder may have been cancelled: Preorders may be cancelled by our system if there is a trademark claim in the Trademark Clearinghouse (TMCH). Preorders may be cancelled if the preordered domain, initially quoted at normal pricing, is later determined to be a registry premium domain. (This is set by the central registry.) Registry premium domains are sold at a higher cost than normal domains. Preorders for domains that are marked as restricted or reserved cannot be registered. We will make every effort to keep our preorder search accurate, but due to the sheer volume of new TLDs being released, our preorder search may not have the most current reserved list. If your preorder is cancelled, you will be given a refund in account credit.

  • I forgot to enter my coupon code, can you help me?

    If you forget to enter your coupon code for an order, please email [email protected] right away. In the email, please include the coupon code and the order ID number you would like it applied to. Order identification numbers can be found in your order log. Once the coupon is added, an account credit will be generated for the difference in payment. It will not be possible to receive anything other than account credit in these cases.

  • Why can't I transfer my domain?

    There are several reasons why you may not be able to transfer your domain: The domain is in "Registrar Lock" status. Registrar lock helps ensure that your domain is not transferred away by someone else. Please unlock your domain before attempting to continue the domain transfer. If you're transferring to Dynadot, you'll need to contact your current registrar to learn how to unlock your domain. You have not provided the authorization code for the domain. The authorization code, like the registrar lock, helps to keep your domain safe from being transferred out by someone else. With our bulk transfers, the auth codes are not initially required (though it's recommended to include them). In this case, you will receive an email from us letting you know where to enter them, so the transfer process can begin. If you are transferring to Dynadot, you will need to contact your current registrar to get your auth codes. The email address listed in the Whois directory is not valid. The transfer authorization email will be send to the Whois email address, so you need to be able to access that email. You will need to update your Whois email address before you can complete the authorization and continue the process. The transfer has not been authorized yet. Again, keep an eye out for that transfer authorization email sent to your Whois email. The domain expired before the transfer was initiated. Domain transfers do not officially "start" until the transfer has been authorized. Therefore, if your domain expires before the domain transfer has been initiated, there is a possibility that your domain transfer will be denied even if you submit a domain transfer order before the expiration date. The domain was newly registered. Newly registered domains cannot be transferred to a new domain registrar until after their first 60 days of registration per ICANN's policy. The domain was just transferred to your current registrar. Newly transferred domains cannot be transferred to another domain registrar until 60 days after the original transfer date, also per ICANN's policy. Please give yourself ample time (2-3 weeks) when you submit your domain transfer order so that your domain does not expire while we are attempting to authorize the transfer. Learn more about the steps involved in the domain transfer process

  • Do I have to wait until a new TLD is launched to place an order?

    No! We offer new TLD preorders, which allow you the opportunity to try and register the domain name you want right when the new TLD launches. Preorder now!

  • I did not receive the verification call, can you call me again?

    There are a few reasons why you may not have received the phone number verification call: You forgot which phone number is listed in your account The area code is missing in your account The country code is incorrect in your account To check your phone number, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and "Account Info" in the drop-down. If you need to update, click on the "Edit Info" button (account must be unlocked). In the first box, you must select the correct country code (For example, "01" is the country code for the United States) and then you can enter the area code and phone number in the second box. Once you have updated your information, enter your account password in the provided field. Press the "Save" button to save your changes. Our system will send you a new phone number verification email later that day or sometime the following day. If your phone number is listed correctly and you still did not receive the call, please contact customer support directly at 1(650) 262-0100. NOTE: Any time you update your account information, you will receive a Account Info Whois Verification email.

  • Why are you unable to send the transfer authorization email to any address I want?

    The registrant contact and administrative contact listed in the Whois are the only parties that can authorize a domain transfer as stated by ICANN. Therefore, the authorization email can only be sent to the address listed in those two fields. If you would like the authorization email sent to a different address, you would need to update your contact records with your current registrar first. Find out more about the domain transfer process. How do I update my Whois email address?

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