- What are the steps involved in the domain transfer process?
There are a few "prep steps" we recommend doing before you start the domain transfer process, followed by the "next steps" outlined below: Prep Steps: Make sure your domain is older than 60 days, i.e. has been registered longer than 60 days and has not been transferred within the last 60 days. Make sure your domain is not about to expire. Although the transfer may go through even if your domain expires during it, there is no guarantee that will be the case. We recommend initiating the domain transfer at least 2 weeks before the expiration date. Double check that your Whois email address is accurate and accessible. This is where we will send the transfer authorization email. If you can't get to this email to authorize the transfer, the process will be not be able to complete. Next Steps: Submit a domain transfer order for the domain or domains (we also offer bulk transfers) you wish to transfer. Once we have received payment, we will do a Whois lookup for your domain. Then we will send you an email to authorize the domain transfer to the email address listed in the Whois. This is to prevent a domain from being transferred without the domain owner's permission. Your previous registrar may contact you to confirm the domain transfer. If you want the domain transfer to continue, tell them yes, you authorized the transfer. Your previous registrar approves the transfer. The central registry changes the registrar for your domain to Dynadot. We add the domain to your account and notify you through email. Transfers can take anywhere from 5-15 days, depending on how fast each step can be completed.
- How do I review the payment logs for past orders?
To review payment logs for past orders, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Payment Logs" in the drop-down. Choose the currency, start and end dates, and the payment types you wish to view. Press the "View" button to view your payment logs. The payment log is a great place to keep track of your yearly spending with us, especially if you are a Bulk ($500/year spending qualification) or Super Bulk customer ($5,000/year spending qualification). We also have an order log that can be used to see a breakdown of your orders with us as well as pull a receipt or invoice.
- Why was my international domain name (IDN) not registered?
Sometimes our domain search will say that your IDN is available, but we will not be able to register the domain for you. The problem is caused by one of the following reasons: The IDN you entered contains characters that are not supported. The central registries do not support every character for every language. For example, in Greek there are some characters that are actually the combination of two simpler characters. The registry will support the simpler characters, but not the combined character. Another example is Verisign, the central registry for .COM, .NET, .CC, & .TV, does not allow the Euro symbol. A variant of the IDN already exists. Some languages have two ways to write the same character. For example, Chinese has traditional characters and simplified characters. If someone has registered the traditional version of your IDN, then you are not allowed to register the simplified version. The IDN you entered combines two different languages. Sometimes combining characters from two different languages into one IDN is not allowed and will result in a "charset problems" error in our system. For example, a domain containing Cyrillic characters can not also have English characters. This is because the Cyrillic alphabet is related to the English alphabet and combining characters from both languages could lead to confusion. Other language combinations are allowed, like Chinese and English. Unfortunately, the IDN domain search will not detect these errors. The errors can not be detected until we try to register your IDN. If for some reason your IDN can not be registered, you will be issued an account credit which can be used towards your next Dynadot order.
- How do I pay in Chinese CNY/RMB?
To pay in Chinese RMB/CNY, select "人民币 CNY (¥)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into RMB/CNY. Once you have added an item to your cart, you can select Alipay as your payment method by clicking the "Use Alipay" button on the payment page. Then, after you hit "Submit My Payment" on the submit page, we will provide you with a link to Alipay to complete your order. Please note that if you do not complete your payment through Alipay, your status will remain in "waiting for payment" and your order will not be able to complete. If you are planning to use CNY as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set CNY as your preferred currency in your Dynadot account.
- What is your refund policy?
We give refunds in the form of account credit for the following scenarios: New Domain Registrations If the domain name is less than 5 days old, you may be able to request a grace period deletion. You will be credited the domain's registration cost minus the applicable grace deletion fee stated on our grace deletion page. Domain Privacy If you want to cancel domain privacy, you can do so within the first 15 days of purchase by emailing us. Domain Transfers If a domain transfer fails for any reason, we can give a refund. This also applies for failed .EU and .BE domain trades. Expired Auction Orders If an expired auction order is cancelled because the domain was renewed by the original registrant, we can refund the payment for the expired auction order. Web Hosting We can cancel web hosting (both Email and VPS Hosting) if we receive the refund request within the first 30 days of purchase. Please transfer all your files, databases, and/or scripts from your hosting before you email us for a refund because we will delete your web hosting package before we issue you a refund. Website Builder If you upgraded to a yearly plan, we can cancel your plan within 30 days of purchase; however if you already registered your free domain, your refund will be the yearly plan purchase price minus the price of the domain you registered. Please email us to cancel either of our upgraded plans. SSL Certificates We can issue a refund within 7 days after the SSL certificate is issued. NOTE: All refund requests are handled MANUALLY. Our system will automatically issue you an account credit. You must EMAIL us in order to receive a refund. All refund requests must be received / processed within 60 days of the order date to be considered.
- What is the mailing address for mailing money orders?
You can send your money order or cashier's check to: Dynadot, LLC PO Box 345 San Mateo, CA 94401 US Make your money order or cashier's check payable to Dynadot, LLC. NOTE: You must create an order in your Dynadot account before sending the cashier's check or money order. Please include the order ID number when you send it as well. See all our payment options.
- How do I pay in Euros (EUR)?
To pay in Euros, select "Euros EUR (€)" from the drop-down at the top right of our website (you will see other currency options there as well). This will change all of our pricing into Euros. To complete your payment in Euros, you will need to use PayPal or Skrill (Moneybookers). After you add your item to the cart, you can select either of those as your payment method. After you hit "Submit Order" on the payment page, we will provide you with a link to PayPal or Skrill to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use Euros as your preferred payment method (especially if you are going to use it for your account credit to cover any automatic payments), you will need to set Euros as your preferred currency in your Dynadot account.
- How do I register a domain name for more than one year?
You can select the number of years you'd like to register your domain from within our shopping cart. To register a domain name for more than one year, please follow these steps: Navigate to the Domain Name Search page. Enter the domain name you wish to register in the search field. Select the domain name you want to register by clicking the appropriate checkbox. (You can also add domain privacy here as well.) Click on the "Add" button. The item will be added to your shopping cart at the top of the page. Go to your shopping cart and click on the "Edit Cart" button. On the "Your Shopping Cart" page, you should see a drop-down menu allowing you to change the duration of the domain registration. Select the duration you want for your domain registration (up to 10 years for most domain extensions). Follow the "Checkout" buttons to submit your order. NOTE: Some top-level domain extensions (TLDs) have limits on the number of years you can register your domain. Our drop down menu will reflect this.
- I paid by bank wire, why was the amount added to my account less than the amount I sent you?
If a wire needs to pass through an intermediate bank to reach our account, sometimes that bank charges a fee to process the wire transfer. This is especially true in the case of international wire transfers. "Every intermediate bank that handles a transaction can take a fee directly out of the wire payload (the assets being transferred) without the account holders knowledge or consent. There is no legislation or technical means to protect customers from this practice. If bank S is the sending bank (or brokerage), and bank R is the receiving bank (or brokerage), and bank I1, I2, and I3 are intermediary banks, the client may only have a contract with bank S and/or R, but banks I1, I2, and I3 can (and often do) take money from the wire without any direct arrangement with the client. Clients are sometimes taken by surprise when less money arrives at bank R. Contrast this with checks, the amount transferred is guaranteed in full, and fees (if there are any) can only be charged at endpoint banks." Wikipedia Reference
- How come my grace deletion has not been processed yet?
Dynadot is one of the few registrars that supports domain grace deletions; however, we can not guarantee that any domain will be able to be grace deleted. If your grace deletion request has not been processed, it is most likely because the domain is at its maximum rate (10%). This rate is based on how many domains we register per month versus the number of domains we grace delete per month. This rate is set by the domain's central registry and cannot be changed by us. When a domain is at its maximum rate, additional grace deletion requests are added to a wait list. As the rate adjusts, our system then process the wait list in the order received. Please note that some domain extensions do not have a maximum rate. This is noted on our grace deletion page by "no limit" under the maximum rate column. If the domain you're trying to grace delete does not have a maximum rate, then there could be an issue with your request and you should email us at firstname.lastname@example.org.