- What are the steps involved in the domain transfer process?
There are a few "prep steps" we recommend doing before you start the domain transfer process, followed by the "next steps" outlined below: Prep Steps: Make sure your domain is older than 60 days, i.e. has been registered longer than 60 days and has not been transferred within the last 60 days. Make sure your domain is not about to expire. Although the transfer may go through even if your domain expires during it, there is no guarantee that will be the case. We recommend initiating the domain transfer at least 2 weeks before the expiration date. Double check that your Whois email address is accurate and accessible. This is where we will send the transfer authorization email. If you can't get to this email to authorize the transfer, the process will be not be able to complete. Next Steps: Submit a domain transfer order for the domain or domains (we also offer bulk transfers) you wish to transfer. Once we have received payment, we will do a Whois lookup for your domain. Then we will send you an email to authorize the domain transfer to the email address listed in the Whois. This is to prevent a domain from being transferred without the domain owner's permission. Your previous registrar may contact you to confirm the domain transfer. If you want the domain transfer to continue, tell them yes, you authorized the transfer. Your previous registrar approves the transfer. The central registry changes the registrar for your domain to Dynadot. We add the domain to your account and notify you through email. Transfers can take anywhere from 5-15 days, depending on how fast each step can be completed.
- How do I pay in Chinese CNY/RMB?
To pay in Chinese RMB/CNY, select "人民币 CNY (¥)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into RMB/CNY. Once you have added an item to your cart, you can select Alipay as your payment method by clicking the "Use Alipay" button on the payment page. Then, after you hit "Submit My Payment" on the submit page, we will provide you with a link to Alipay to complete your order. Please note that if you do not complete your payment through Alipay, your status will remain in "waiting for payment" and your order will not be able to complete. If you are planning to use CNY as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set CNY as your preferred currency in your Dynadot account.
- I paid by bank wire, why was the amount added to my account less than the amount I sent you?
If a wire needs to pass through an intermediate bank to reach our account, sometimes that bank charges a fee to process the wire transfer. This is especially true in the case of international wire transfers. "Every intermediate bank that handles a transaction can take a fee directly out of the wire payload (the assets being transferred) without the account holders knowledge or consent. There is no legislation or technical means to protect customers from this practice. If bank S is the sending bank (or brokerage), and bank R is the receiving bank (or brokerage), and bank I1, I2, and I3 are intermediary banks, the client may only have a contract with bank S and/or R, but banks I1, I2, and I3 can (and often do) take money from the wire without any direct arrangement with the client. Clients are sometimes taken by surprise when less money arrives at bank R. Contrast this with checks, the amount transferred is guaranteed in full, and fees (if there are any) can only be charged at endpoint banks." Wikipedia Reference
- I forgot to click on the link to PayPal, Skrill, or Alipay after I submitted my order. How do I complete my payment?
When you choose PayPal, Skrill, or Alipay as your payment method, you are given a payment link after you submit your order. In order to complete your payment and, thus, have your order complete, you need to click on the link provided on the "Order Receipt" page. If you forget to do this and close the page, you can also find the payment link in your Dynadot account by following these instructions: Sign in to your Dynadot account. You should see your open orders listed on your "Summary" page. Under the "Payment Type" column, click on the words "Payment Link." This should take you to PayPal, Skrill, or Alipay's website where you can complete your payment.
- What is the mailing address for mailing money orders?
You can send your money order or cashier's check to: Dynadot, LLC PO Box 345 San Mateo, CA 94401 US Make your money order or cashier's check payable to Dynadot, LLC. NOTE: You must create an order in your Dynadot account before sending the cashier's check or money order. Please include the order ID number when you send it as well. See all our payment options
- How do I cancel my order?
Not all orders can be cancelled. If your order is still in "Waiting for Payment" status (and is not in payment pending status), then you should be able to cancel it by following these steps: Sign in to your Dynadot account. You should see your open orders listed at the top of the "Summary" page. You can also access any open orders by clicking on your notifications along the top bar. If your order is eligible for cancellation, there will be a "Cancel" button under the "Order ID" column. Click on the "Cancel" button next to the order you want to cancel. Your order's status should change to "Cancelled". If you are unable to cancel your order, you can contact us at firstname.lastname@example.org to see if we can cancel your order for you. If your order included new domain registrations, you may be able to grace delete your domains. See our refund policy
- How come my grace deletion has not been processed yet?
Dynadot is one of the few registrars that supports domain grace deletions; however, we can not guarantee that any domain will be able to be grace deleted. If your grace deletion request has not been processed, it is most likely because the domain is at its maximum rate (10%). This rate is based on how many domains we register per month versus the number of domains we grace delete per month. This rate is set by the domain's central registry and cannot be changed by us. When a domain is at its maximum rate, additional grace deletion requests are added to a wait list. As the rate adjusts, our system then process the wait list in the order received. Please note that some domain extensions do not have a maximum rate. This is noted on our grace deletion page by "no limit" under the maximum rate column. If the domain you're trying to grace delete does not have a maximum rate, then there could be an issue with your request and you should email us at email@example.com.
- How do I pay using Alipay?
If you want to pay in Chinese (CNY/RMB) currency using Alipay, please follow these steps: Log into your Alipay account. If the remaining balance is sufficient, you can use the remaining balance in your Alipay account to pay. If you do not have enough balance in your Alipay account, you can choose to pay through online banking. As shown in the picture, you first choose a bank where you want to pay the order from. After you choose the bank and click "Next", Alipay will redirect you to your online banking. There you need to enter your card number, verification code and password to confirm the payment.
- How do I change the payment method for my order?
If your payment has not already completed, then you should be able to change your payment method. Depending on the status of your order, there are two ways to do this. If your order is still in "Waiting for Payment" status (and is not in payment pending status), you can change your payment method within your Dynadot account by following these steps: Sign in to your Dynadot account. You should see your open orders listed at the top of the "Summary" page. You can also access any open orders by clicking on your notifications along the top bar. If you are able to edit the payment method for your order, you'll see a "Edit Payment" button in the "Status" column that you can use to edit your payment method. This will lead you to a "Select Payment Type" page where you can choose an alternative payment method. The same payment methods that were available to you at checkout should be available here. Depending on the currency you're paying with, your options may include account balance, credit card, PayPal, Skrill, Alipay, money order, cashier's check, personal check, or bank wire. If your order is in payment pending status and there is no "Edit Payment" button available, please email us at firstname.lastname@example.org if you still wish to change the payment method.
- Do I have to wait until a new TLD is launched to place an order?
No! We offer new TLD preorders, which allow you the opportunity to try and register the domain name you want right when the new TLD launches. Preorder now!