- Money was deducted from my PayPal account for the order I submitted, but it still shows as "Waiting for Payment." Why?
Most likely your payment is still pending from our side. PayPal payments made through a bank account can take three to ten days to clear before your order can be processed. If you are certain that your payment has been sent to us, please forward your PayPal receipt email of the transaction so we may process your payment and order manually. About 1% of our PayPal notification emails do not reach us or are not sent. We do not know exactly why this happens, but it does happen once in a while.
- How do I change the payment method for my order?
If your payment has not already completed, then you should be able to change your payment method. Depending on the status of your order, there are two ways to do this. If your order is still in "Waiting for Payment" status (and is not in payment pending status), you can change your payment method within your Dynadot account by following these steps: Sign in to your Dynadot account. You should see your open orders listed at the top of the "Summary" page. You can also access any open orders by clicking on your notifications along the top bar. If you are able to edit the payment method for your order, you'll see a "Edit" drop-down menu that you can use to edit your payment method. Selecting "Edit Payment" will take you to the "Payment Type" page where you can choose an alternative payment method. The same payment methods that were available to you at checkout should be available here. Depending on the currency you're paying with, your options may include account balance, credit card, PayPal, Skrill, Alipay, money order, cashier's check, personal check, or bank wire. If your order is in payment pending status and there is no "Edit Payment" button available, please email us at firstname.lastname@example.org if you still wish to change the payment method.
- I did not receive the verification call, can you call me again?
There are a few reasons why you may not have received the phone number verification call: You forgot which phone number is listed in your account The area code is missing in your account The country code is incorrect in your account To check your phone number, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and "Account Info" in the drop-down. If you need to update, click on the "Edit Info" button (account must be unlocked). In the first box, you must select the correct country code (For example, "01" is the country code for the United States) and then you can enter the area code and phone number in the second box. Once you have updated your information, enter your account password in the provided field. Press the "Save" button to save your changes. Our system will send you a new phone number verification email later that day or sometime the following day. If your phone number is listed correctly and you still did not receive the call, please contact customer support directly at 1(650) 262-0100. NOTE: Any time you update your account information, you will receive a Account Info Whois Verification email.
- What is a trademark notice?
You may need to acknowledge a trademark notice when you register a domain with us. Here is what the notice will say: You have received this Trademark Notice because you have applied for a domain name which matches at least one trademark record submitted to the Trademark Clearinghouse. You may or may not be entitled to register the domain name depending on your intended use and whether it is the same or significantly overlaps with the trademarks listed below. Your rights to register this domain name may or may not be protected as noncommercial use or "fair use" by the laws of your country. Please read the trademark information below carefully, including the trademarks, jurisdictions, and goods and service for which the trademarks are registered. Please be aware that not all jurisdictions review trademark applications closely, so some of the trademark information below may exist in a national or regional registry which does not conduct a thorough or substantive review of trademark rights prior to registration. If you have questions, you may want to consult an attorney or legal expert on trademarks and intellectual property for guidance. If you continue with this registration, you represent that, you have received and you understand this notice and to the best of your knowledge, your registration and use of the requested domain name will not infringe on the trademark rights listed below. There will also be trademark information regarding the domain name you entered listed below this content. If you acknowledged the trademark already and would like to see the trademark information for the domain name you purchased, you will need to create an order for that same domain name using another top-level domain (TLD) as the extension. (Please be aware this notice may not show for all TLDs.) Then you can select "Money Order/Check" as your payment type and hit "Submit." You should see the trademark information on the next page. Then you can simply edit your cart to remove the domain name.
- How do I complete my domain transfer to Dynadot if my domain is locked?
If your domain is locked, your domain transfer cannot be completed until it is unlocked. This is something that you will need to contact your current domain registrar about as we are not familiar with other registrar's systems. Even if you unlock your domain, the domain may be "transfer locked" because it is a recent (within 60 days) registration or transfer. In this case, even if your domain is unlocked at the registrar level the central registry will not allow your transfer to complete. You must wait for the 60 day period to pass before starting your domain transfer. Learn more about the domain transfer process.
- How do I pay in Mexican Pesos (MXN)?
To pay in MXN, select "Pesos Mexicanos MXN (MX$)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into Pesos. To complete your payment in Pesos, you will need to use PayPal. After you add your item to your cart, you can select PayPal as your payment method. Then, after you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use Pesos as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set MXN as your preferred currency in your Dynadot account.
- Why are you unable to send the transfer authorization email to any address I want?
The registrant contact and administrative contact listed in the Whois are the only parties that can authorize a domain transfer as stated by ICANN. Therefore, the authorization email can only be sent to the address listed in those two fields. If you would like the authorization email sent to a different address, you would need to update your contact records with your current registrar first. Find out more about the domain transfer process. How do I update my Whois email address?
- Where is the price list for all your services?
You can find prices for our various services on the following pages: TLD Prices page: This page includes all our registration, renewal, and transfer pricing for all top-level domains we support. This page also shows bulk and super bulk pricing discounts. Please note that our restore pricing is only available on the individual TLD's page under the "Domain Information" section towards the bottom of the page. Domain Grace Deletion page: Some of our TLDs have a grace deletion fee. Find out which TLDs support grace deletions, if they have a fee, how much it is, how long the grace period is, and if there is a maximum rate. Domain Privacy page: Find out more about the benefits of our privacy service and how it can protect your personal information for just $3/year for regular customers, $2/year for bulk customers, or for free for our super bulk customers. Website Builder Prices page: Check out the pricing for our free plan, pro plan, and business plan and find out what great tools each comes with on our prices page. VPS Hosting page: Find out our VPS pricing, as well as more about the product including CPU, RAM, disk space, bandwidth, and uptime. Email Hosting page: Find out about our Email Hosting pricing, as well as more about the product including disk space, uptime, bandwidth, and the number of FTP and email accounts supported. SSL Page: Get pricing for regular SSL and wildcard SSL, as well as info about encryption level, warranty, CA certificate, and browser recognition. Domain Marketplace page: Our domain marketplace includes domains that are at auction as well as domains set for sale by owner. Please visit our marketplace pages to see what pricing is available. Payment Options page: No prices here, but this is the page where you can find out how best to take advantage of our great prices! Plus, you can find out more about what currencies we support.
- How do I renew my Email Hosting package?
You can easily renew your Email Hosting plan(s) right from within your Dynadot account. Please follow these steps to renew your Email Hosting package: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar. Check the box next to the website(s) you want to renew. Click the "Renew" button. The item will be added to your shopping cart at the top left corner of the page. To checkout, click on the shopping cart and then click the "Check Out" button. Our system will take you through the check out process to submit your order. You will receive an "Order Complete" email from us when your order has finished processing and your hosting has been successfully renewed. These instructions can also be used to renew your Advanced Hosting plan with us; however, you cannot purchase a new Advanced Hosting plan as this is a discontinued product. If your hosting plan expires, your website will go down. Make sure that doesn't happen by setting up auto-renew for your Email Hosting plan!
- Why hasn't my preorder finished processing?
All preorders will stay open until all of the new TLDs that were preordered have been launched. For example, if you had preordered .CLUB, your preorder would not have completed until we attempted to register the domain name you ordered on its launch date of 5/7/14 11:00 EDT. If you have preordered multiple new TLD domain names with different launch dates, your preorder will not complete until the last new TLD launch date has passed.