Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- How do I register a domain name for more than one year?
You can select the number of years you'd like to register your domain from within our shopping cart. To register a domain name for more than one year, please follow these steps: Navigate to the Domain Name Search page. Enter the domain name you wish to register in the search field. Select the domain name you want to register by clicking the appropriate checkbox. (You can also add domain privacy here as well.) Click on the "Add" button. The item will be added to your shopping cart at the top of the page. Go to your shopping cart and click on the "Edit Cart" button. On the "Your Shopping Cart" page, you should see a drop-down menu allowing you to change the duration of the domain registration. Select the duration you want for your domain registration (up to 10 years for most domain extensions). Follow the "Checkout" buttons to submit your order. NOTE: Some top-level domain extensions (TLDs) have limits on the number of years you can register your domain. Our drop down menu will reflect this.
- How do I retrieve my authorization codes in bulk?
If you're planning to transfer several domains from your Dynadot account, you can download your authorization codes in bulk by following these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and "Manage Domains" in the drop-down. Unlock your domain(s). Go back to "My Domains" in the left-side menu bar and then "Folders" from the drop-down. Click the "Download" icon on the right side of the page. If the domains are in a specific folder, you can select that folder in the top drop-down menu. Otherwise, you can leave it set to "All". On the "Folder Download" page that opens up, check the box next to "Authorization Code" and any other information you want downloaded (optional). Press the "Download" button to download your CSV file.
- How do I pay in Chinese CNY/RMB?
To pay in Chinese RMB/CNY, select "人民币 CNY (¥)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into RMB/CNY. Once you have added an item to your cart, you can select Alipay as your payment method by clicking the "Use Alipay" button on the payment page. Then, after you hit "Submit My Payment" on the submit page, we will provide you with a link to Alipay to complete your order. Please note that if you do not complete your payment through Alipay, your status will remain in "waiting for payment" and your order will not be able to complete. If you are planning to use CNY as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set CNY as your preferred currency in your Dynadot account.
- Where do I enter my coupon code?
To enter your coupon code (also known as promo code), please follow these steps: Find what you would like to purchase (we've got awesome domains, website builder templates,web hosting, and more) and add it to your shopping cart. When you are finished adding your item(s), click on the shopping cart at the top of the page. You should now be in your shopping cart. Under your item list, you will see a box where you can enter the coupon code. Once you have added the coupon code, click on the "Apply Promo Code" button. Your shopping cart should now reflect the updated cost. If you are already signed into your account, click on the "Checkout" button to proceed with your order. If not, you will need to sign in before you checkout. You will need to make sure the item(s) you add to your cart matches the coupon code, otherwise you will receive an error message. Check out our latest sales and coupons in our articles! I forgot to enter my coupon code, can you help me?
- How do I add account credit to my Dynadot account?
Account credit can be paid into your Dynadot account to be used for future orders with us. Using account credit has several benefits including faster order processing and, in some cases, discounted pricing. Plus, it never expires! To add account credit to your account, you need to submit a prepay order: Go to the Account Prepay page. Choose the currency you'd like to use for your prepayment by using the drop-down menu located in the top bar. Please note that your default currency must match the currency of your account credit to be able to use it for an order. Enter the amount of money you'd like to prepay into your account. The minimum prepay amount is $5 USD. Click on the "Credit Account" button. The item will be added to your shopping cart at the top of the page. To checkout, click on the shopping cart and then click the "Check Out" button. Our system will take you through the check out process to submit your order. You will receive an "Order Complete" email from us when your order has finished processing. Once it has finished processing, you should see your Account Balance updated. Please note that any money you add to your account will be non-refundable. This is clearly stated in our Service Agreement, Part 1, Section 1.
- Why isn't my SSL order processing?
The most likely reason your SSL order is still processing and has not been completed is lack of verification. All SSL orders require verification. If you chose Email Validation a verification email will be sent out to an email address associated with your domain name, most likely [email protected] In some cases, this email may not exist, which would explain why you didn't receive this email. We can resend the SSL verification email for you, but there is only a limited list of emails that it can be sent to: [email protected] [email protected] [email protected] [email protected] If none of these emails exist for your domain, we recommend setting one up and then having us resend the verification email to you. If your domain is with Dynadot, you can follow these steps to set up email forwarding for free. If you chose TXT Validation you will find the TXT value in the “Open Orders” section of your Dynadot account. Once you have added the TXT record, give it a little time to propagate, then go back to your “Open Orders” section and request verification. If the correct TXT record is found, your SSL order will be validated. Your certificate will then be issued in about an hour.
- My payment has been made, why am I being asked to verify my order?
We realize that we take a stricter approach to fraud prevention than most other registrars. With "card not present" orders (or orders placed online), the onus is on the merchant, and we are responsible for all fees associated with the chargebacks and reversals we receive. Aside from these unwanted and costly charges, we are disheartened when we discover a stolen credit card or hacked PayPal account has been used to fund orders made with us and, thus, do our best to avoid such occurrences. Because of this, we have developed a sophisticated fraud filter that selects which orders require verification. If you receive one such request, please do not take it personally as there are many factors at play and the request is by no means an accusation. "I paid with my verified PayPal account, do I still have to do this?" Yes, we do receive reversals from even verified PayPal accounts. "How many times will I be asked to verify?" Once you verify an order, a note will be made in your account. In most cases, you will not be asked to verify again.
- How do I cancel my order?
Not all orders can be cancelled. If your order is still in "Waiting for Payment" status (and is not in payment pending status), then you should be able to cancel it by following these steps: Sign in to your Dynadot account. You should see your open orders listed at the top of the "Summary" page. You can also access any open orders by clicking on your notifications along the top bar. If your order is eligible for cancellation, there will be a "Cancel" option under the "Edit" drop-down menu. Select "Cancel" and press the red button to confirm. Your order's status should change to "Cancelled". If you are unable to cancel your order, you can contact us at [email protected] to see if we can cancel your order for you. If your order included new domain registrations, you may be able to grace delete your domains. See our Refund Policy.
- What is a trademark notice?
You may need to acknowledge a trademark notice when you register a domain with us. Here is what the notice will say: You have received this Trademark Notice because you have applied for a domain name which matches at least one trademark record submitted to the Trademark Clearinghouse. You may or may not be entitled to register the domain name depending on your intended use and whether it is the same or significantly overlaps with the trademarks listed below. Your rights to register this domain name may or may not be protected as noncommercial use or "fair use" by the laws of your country. Please read the trademark information below carefully, including the trademarks, jurisdictions, and goods and service for which the trademarks are registered. Please be aware that not all jurisdictions review trademark applications closely, so some of the trademark information below may exist in a national or regional registry which does not conduct a thorough or substantive review of trademark rights prior to registration. If you have questions, you may want to consult an attorney or legal expert on trademarks and intellectual property for guidance. If you continue with this registration, you represent that, you have received and you understand this notice and to the best of your knowledge, your registration and use of the requested domain name will not infringe on the trademark rights listed below. There will also be trademark information regarding the domain name you entered listed below this content. If you acknowledged the trademark already and would like to see the trademark information for the domain name you purchased, you will need to create an order for that same domain name using another top-level domain (TLD) as the extension. (Please be aware this notice may not show for all TLDs.) Then you can select "Money Order/Check" as your payment type and hit "Submit." You should see the trademark information on the next page. Then you can simply edit your cart to remove the domain name.
- How do I edit an order I have not checked out yet?
When you add something to your shopping cart, it should appear briefly in the upper right corner of our website. You can edit your order from within our shopping cart. To edit your order, please follow these steps: Click on the Shopping Cart in the upper right-hand corner of our website and then click "Edit Cart." If you want to remove something from your cart, you can simply click the "X" button next to the item you want to remove. (Domain privacy will automatically be removed with the domain it's for.) Many of our products have multiple options that you can select using a drop down. Examples are the number of years to register or renew your domain, a monthly versus an annual plan for our website builder, or the number of years you want for your SSL certificate. When you are done editing your order, click the "Checkout" button to submit your order.