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Help>Order Process>Domain-Related Questions

    Domain-Related Questions

    • I have my email forwarded to my Comcast, Gmail, or Yahoo account. Why are my messages not coming through?

      If you are using our email forwarding service (free with domain registration), all emails that arrive in your inbox are sent over a common server, even those sent from outside sources. When you mark unwanted emails as "spam," email providers such as Yahoo, Gmail, and Comcast may end up blocking the forwarding server, believing it to be a spam source. Even though these messages are coming from 3rd party sources, the result is that you will end up blocking your own messages. While it does seem counter-intuitive, we recommend not flagging forwarded messages as spam, or using another email provider altogether. NOTE: This applies to email forwarding only. Email addresses provided with your web hosting account (Email or VPS) or your website builder business plan are not affected.

    • Do you have any special packages available for non-profit charities?

      No, we do not offer any special packages for non-profit charities at this time. However, we do offer bulk and super bulk discounts based on spending. To get our bulk discount pricing, you must spend $500 or more per year with us. To get our super bulk discount pricing, you must spend $5000 or more with us per year. See our bulk pricing and our super bulk pricing. You can get this pricing immediately in your account by prepaying.

    • Do I get a discount if I buy domain names in bulk?

      Yes! Dynadot offers discounted domain pricing when you spend more than $500 with us per year. We have two levels of discounted pricing that you can qualify for: Bulk Domain Pricing: $500+ spending per year Super Bulk Domain Pricing: $5000+ spending per year Once you reach $500+ or $5000+ in spending, your account will automatically receive our discounted domain pricing. If you want to receive our discounted domain pricing immediately, you can do so by prepaying into your account the amount you need to reach your preferred spending level.

    • Where can I find a list of my inactive domains?

      Any domains that have expired, been deleted, been moved, or been transferred away are considered "inactive" and will be listed in our inactive domains page within your Dynadot account. To find a list of your inactive domains, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Inactive Domains" in the drop-down. This page is defaulted to list domains by their expiration date, with the most recent dates at the top; however, you can also click on "Domain Name" to list it alphabetically by domain name. You can also use the search to find domains more easily. You can potentially restore a domain on this page. If the domain is eligible to be restored, it will have a check box next to it.

    • How do I initiate a change ownership request if I am the recipient (Domain Pull)?

      There are two ways to initiate a free change ownership request depending on if you are the recipient (who can do a domain pull) or the current owner (who can a domain push) of the domain. You only need to push the domain or pull the domain, not both. If you are the recipient, you need to have the owner unlock the domain before you start your change ownership domain push order. You should also have the owner make sure the domain is not about to expire because the after the domain pull order is submitted, the owner must authorize the pull before the domain expires. Otherwise, the domain must be renewed by the owner before it can be moved to your account. Once the owner has made sure the domain is not about to expire and unlocked the domain, you can follow these steps to submit your change ownership domain pull order: Go to our Change Domain Ownership page. Enter the domain name you wish to receive. Click on the "Add to Order" button. Follow the "Checkout" process to submit your order. If you do not already have an existing Dynadot account, the system will prompt you to create a free account while your order is being checked out. Once you have submitted the domain pull order, an email will be sent to the owner of the domain asking them to authorize the move. Once they authorize the move, the domain will automatically be pulled from their account and placed in your account. NOTE: You can only do a bulk change ownership request by having the owner submit a domain push order. There is no way for a recipient to submit a bulk domain pull order.

    • How do I initiate a change ownership request if I am the current owner (Domain Push)?

      There are two ways to initiate a free change ownership request depending on if you are the current owner of the domain (who can do a domain push) or the recipient (who can do a domain pull). You only need to push the domain or pull the domain, not both. If you are the owner, there are a few thing you need to do before you start your change ownership domain push order: You should start by asking the recipient of the domain(s) to create a free Dynadot account if they do not already have one. Once the recipient has created a Dynadot account, you will need their forum name (this is different from their username) to then move or "push" the domain into their account. Make sure your domain is not about to expire. After you submit the domain push order, the recipient must accept the move before the domain expires. Otherwise, the domain must be renewed before it can be moved. Before you start the domain push, you will need to unlock the domain(s) you want to push. Once you've unlocked your domain(s) and have the recipient's forum name, you can start the change owner domain push order using the following steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you want to move. Select "Change Account” from the “Bulk Actions” drop-down menu. Under the "Domain Change Account (Push)" section, enter the recipient's forum name. Click on the “Push Domains“ button. Click on your shopping cart and follow the green "Checkout" buttons to submit your change owner order. An email will be sent to the recipient of the domain(s) asking them to confirm the move. Once the recipient accepts the move, the domain(s) will automatically be pushed from your account to the recipient's account. NOTE: You can only do a bulk change ownership request by doing a domain push, not a domain pull. To do a bulk domain push, simply check off all the domains you would like to push and then follow the same steps above.

    • How do I renew my domain?

      If you don't renew your domain, you risk losing it! To renew your domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you want to renew and click on the "Bulk Action" button. Choose "Renew" from the "Bulk Action" list. The selected domain(s) will be added to your shopping cart along with any domain privacy that you have with them. Press the "Shopping Cart" icon at the top and follow the "Check Out" buttons to submit your order. You can also renew your domain for multiple years. If your domain has already expired, you may still be able to renew it during its grace renewal period. You can see how much time each domain extension offers for grace renewal on our TLD page. Please note that renewing your domain during its grace renewal period will be at the same price as a regular renewal (you can also see our renewal prices on our TLD page) until the last 10 days, during which Dynadot charges a $10 late-renewal fee. Don't want to forget about your domain renewals? Learn how to set up auto-renew for your domains and our system will take care of the renewal for you! If your domain is past its renewal grace period, you may still be able to restore your domain; however, this will be at a higher cost than a regular renewal. Find out more about the domain lifecycle.

    • How do I register a domain name?

      Well, you've come to the right place! Dynadot is an ICANN-accredited domain registrar and we've got everything you need to register an awesome domain name - including over 400 domain extensions! To register a domain name, please follow these steps: Go to our Domain Name Search page. Enter the domain name you wish to register in the search bar. You can choose to enter your domain name with or without a domain extension. Once you've found the one, select the domain name(s) you want to register by clicking the check box next to it. If you want to add domain privacy to your domain(s), click on the check box next to "Add Domain Privacy." Click on the "Add" button to add the domain(s) and privacy (if it's checked) to your shopping cart. The item(s) should briefly appear at the top right-hand corner of the page as they're added to your shopping cart. To checkout, click on the shopping cart and then click the "Check Out" button. Our system will take you through the check out process to submit your order. You will receive an "Order Complete" email from us when your order has finished processing and your domain is registered! Please note that the Domain Name Search page is not the only page where you can search for the domain of your dreams. Most of our pages feature a domain search bar at the top (in fact, the help files are one of the few sections that doesn't feature it!). We also have a few additional searches that can help make it easier to find your dream domain. These include: Advanced Search: allows you to select multiple domain extensions you want to search. Bulk Search: allows you to search for multiple domain names at once. IDN Search: allows you to target your search for Internationalized Domain Names (IDNs). (You can search for IDNs in any of our searches and our system will automatically take you to this page for the results.) Bulk IDN Search: allows you to search for multiple IDNs at once.

    • How can I do a bulk change ownership request?

      A bulk change ownership request allows the owner to move multiple domains to another Dynadot account in the same order. Although there are two ways to do a free change ownership request for just one domain - a domain push or a domain pull - only a domain push done by the owner can be used for a bulk change ownership request. Before starting a bulk change ownership domain push: The owner will need to make sure their domains are not about to expire. After the bulk domain push order is submitted, the recipient must accept the move before the domains expire. Otherwise, any domains that have expired will need to be renewed before they can be moved. Domains that did not expire will still be moved into the recipient's account, but the order will likely take longer to complete due to the expiration issues on the other domains. The owner will also need to unlock all of the domains to be pushed. The recipient will need to provide the owner with their forum name, which is different from their username. If they haven't already, the recipient will need to create a free Dynadot account first. Once the owner has confirmed the domains are not about to expire, are unlocked, and they have the recipient's forum name, the owner can submit a bulk change ownership domain push by following these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain names you want to move. Click on the "Bulk Action" button, and select "Change Account". Enter the Recipient Forum Name. Click on the "Push Domain" button. Follow the "Checkout" buttons to submit your change owner order. An email will be sent to the recipient of the domains asking them to confirm the move. Once the recipient accepts the move, the domains will automatically be pushed from your account to the recipient's account.

    • What are the Pending Delete Domain Evaluations?

      Pending Delete Domain Evaluations (also known as IPS reports) are a set of valuable data points to help you evaluate domain names that are pending deletion in our backorders. These reports include information such as average monthly traffic, domain rank, popularity score, inbound and outbound links, and much more. NOTE: The Pending Delete Domain Evaluation reports are only available to accounts that qualify for Bulk or Super Bulk Pricing. Where do I find the Pending Delete Domain Evaluations?

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