Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Credit Cards

  • I got a "Credit Card Problem" email. Can I try charging my credit card again?

    Yes, you can attempt to charge your credit card up to 3 times for each order before our system will prevent you from attempting again. To try charging your credit card again, please follow these steps: Sign in to your Dynadot account. Find the "Open Orders" section listed at the top of your acocunt "Summary" page. You can also access any open orders by going to "Pending Orders" from the notifications area along the top bar. You will see a drop-down menu under the 'Payment Type' column. Use this to edit your card info, change your payment method, or cancel your order. If you are still able to charge your credit card, you will see a "Charge Card" option. Click on the "Charge Card" button to attempt to charge your credit card again. If you do not see the "Charge Card" button, then you will need to contact us to charge your card. If your credit card is being declined, you may want to check your credit card information to see if you have accidentally mistyped one of the credit card fields. Alternatively, you may want to contact your credit card company to see if there is any reason why they are denying the charges. You can also edit your payment type to choose a different credit card to charge or select another payment method to complete your order. Discover more on Dynadot: Want to earn account credit? Join our Refer-a-Friend Program. Earn $5 for every friend you refer to Dynadot. Your friends earn $5 too! Have a website? Join our Affiliate Program. Spread the word about us and start earning. Looking for domain name deals? Check out our sales. Find a domain name for a great price.

  • How do I delete a credit card from my account?

    To delete a credit card from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar and click "Credit Cards" on the right. Check the box next to the credit card(s) you want to delete. Press the "Delete Card" button to delete your credit card. You can also choose to edit an existing credit card or add another credit card on this same page. Looking for another way to pay? Check out our list of payment options and currencies.

  • How do I edit an existing credit card?

    To edit an existing credit card in your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar and click "Credit Cards" on the right. Under the "Name" column, click the link associated with the credit card you want to edit. Edit your credit card information in the provided form. Press the "Save" button to save your changes. You can also choose to add another credit card or delete a credit card on this same page. Looking for another way to pay? Check out our list of payment options and currencies.

  • How do I add another credit card to my Dynadot account?

    To add another credit card to your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar, and click "Credit Cards" on the right. Click on the "Add Credit Card" button. Enter your credit card information in the provided form. Press the "Save" button to save your card. You can also choose to edit an existing credit card or delete a credit card on this same page. Looking for another way to pay? Check out our list of payment options and currencies.

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