- What is domain auto-renew?
Ensure you never lose a domain with Dynadot's domain auto-renew! Our auto-renew system will take care of your domain renewal for you. Basically, once you set your domain to auto-renew and select a payment method for your auto-renew domains, our system will automatically renew your domain 15 days before its expiration date. If for some reason, our attempt to renew your domain is unsuccessful, you will receive an email for us letting you know. Then, our system will continue to attempt to renew your domain everyday until the domain's expiration. This allows you to address the issue - usually a payment issue such as an expired credit card or not enough account credit to cover the renewal - and then allow our system to still take care of the renewal for you. Once your domain auto-renewal has been completed, you will receive a confirmation email from us. NOTE: If your domain expires and our system was unable to successfully auto-renew it, you will need to manually renew it yourself. Most domains have a renewal grace period that will allow you to complete the renewal for a certain amount of time after the domain's expiration date. How do I edit an existing credit card? How do I add another credit card to my Dynadot account?
- What are sponsored TLDs (sTLDs)?
Sponsored top-level domains (sTLDs) are a type or category of top-level domain that is distinguished by the Internet Assigned Numbers Authority (IANA). sTLDs are specialized domain extensions that have a sponsor behind them that represents a specific community that the domain will serve. For example, .ASIA was sponsored by the DotAsia Organization to be a regional domain for Asia and the Pacific.
- Why has my .EU domain been quarantined? What does that mean?
The most common reason for a .EU domain being quarantined is because it was not renewed and has been deleted. .EU domains are deleted and placed into a quarantine status at the end of the month. The quarantine period lasts for 40 days and any websites or email addresses attached to the domain names will no longer work. Once the quarantine period has passed, the domain names are released and can be registered by anyone on a first-come-first-served basis. Can my .EU domain be reactivated once it's been placed in quarantine? Yes, if the domain is still in quarantine, it can be restored. The cost for this will be higher than a standard renewal.
- Where do I find the Pending Delete Domain Evaluations?
Pending Delete Domain Evaluations, also known as IPS reports, can provide valuable information about the domains in our backorders. To find the Pending Delete Domain Evaluations in your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "IPS" from the "Search" drop-down menu. NOTE: The Pending Delete Domain Evaluation reports are only available to accounts that qualify for Bulk or Super Bulk Pricing.
- Why does it say "needs initializing" on my .WALES domain and why am I unable to set my name servers?
If you are trying to set your name servers for your .WALES domain and the page just keeps reloading, it may be because your domain has not yet been initialized. If you also see "needs initializing" listed under the "Quick Info" column on the "Manage" page (which can be found under the "Domains" drop-down menu), then your domain has not yet been initialized. If you are located in the UK, the most likely reason for this is an issue with your postal code. Nominet, the central registry for .WALES, requires that UK postal codes be all uppercase and have the appropriate spaces, for example, HU7 6DD. If you have not already entered your postal code this way, you should update your contact record. Then you will need to email us at email@example.com to complete the domain initialization.
- What is the Data Analyzer tool?
The Data Analyzer tool allows you to submit unregistered .COM, .TV, .NET, and .CC domain names for traffic data query volume analysis. You will be able to view DNS traffic volume for unregistered domains up to two months back. To find the Data Analyzer tool, please follow these steps: Sign in to your Dynadot account. Select "Data Analyzer Tool" from the "Search" drop-down menu. The data results are represented as a score between 0 and 10. A score of 1 would be on the low end of traffic volume and 10 would be on the high end. A score of 0 would be no traffic data. There will be 6 scores for each domain name which represent different periods of time: the last 7 days, 30 days, and 60 days. How many domains will be processed each day using the Data Analyzer tool?
- How long do I have to restore my domain after it has been deleted?
If the grace renewal period of your domain has already passed, you may still be able to restore the domain. Unfortunately, this is not guaranteed and will cost more because the domain has already been deleted. Most top-level domains (TLDs) offer a restore period and in most cases it's 30 days. To see what the restore period is for a certain domain, you can visit the domain's TLD page (click on the individual domain extension from this page) and look under the "Restore Period" column in "Domain Information" section.
- How can I access the Hit Counter tool?
You can use our Hit Counter tool to access traffic stats for domains using our Forwarding or Stealth Forwarding settings. To access this tool, please follow these steps: Log into your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Find your forwarded domain in the list and hover over the "Quick Info" menu. Select "Hit Counter" from the available options. When the new page opens, enter in a Start Day and End Day. Press "Search". Your hit statistics will be displayed here.
- What is the difference between the launch date and the grab date of a new TLD?
Some new TLDs have both a launch date and a grab date. The reason for this is usually because the new TLD has a "Early Access General Availability" period. This period is before the official launch of the domain. In this case, we will attempt to register a preordered domain name on the grab date, which is the official launch date for that domain. This is also because the price to register domains during the Early Access period is much higher. An example of this is Donuts' Early Access General Availability period, which runs for 7 days before launch.
- Do you offer revenue parking?
Due to too many fraud clicks, we no longer offer revenue parking with our domain parking service.