- What is your Spam Policy?
Dynadot does not allow its services to be used for the transmission of spam. If we receive any complaints about your domain being used to send spam, we will promptly start an investigation. First, you will receive an email warning from us notifying you that we have received a spam complaint for your domain(s), and asking you to stop sending spam. If you choose to ignore our warning and continue to send spam, we will deactivate your domain or disable your entire Dynadot account (depending on the severity of the situation). You will no longer be able to control the name servers for your domain(s), and instead an error page will appear in its place. You will not receive a refund or an account credit. To report a domain that has sent spam, please submit a spam complaint.
- What is domain forwarding?
Domain forwarding is similar to when a web page redirects a visitor to another website, but instead of using HTML or a script to do the redirection, the domain name itself redirects to the website. When a domain is set to forward visitors to another website, the domain's name does not stay in the web browser's URL bar. Instead, the new page's URL is displayed. If you want to keep the domain's name in the URL bar, you need to use stealth forwarding. Domain forwarding only affects the domain itself. If you want to set up email forwarding with your domain, that is done separately. Dynadot provides domain forwarding, stealth forwarding, and email forwarding free of charge when you register or transfer a domain name to us. Where do I set up domain forwarding? To set up domain forwarding, you will need to sign into your Dynadot account and manage the DNS settings for a specific domain and select the ‘Forwarding’ setting located in the drop-down menu. For a step-by-step guide, please visit our domain forwarding page.
- How do I know if my .XXX, .ADULT, or .PORN website is eligible to be listed on the www.xxx.xxx directory?
Eligible websites are developed .ADULT, .PORN, .SEX, or .XXX websites that contain adult entertainment content as determined by the central registry, ICM Registry's sole discretion. Please check out ICM Registry's website for more information.
- What color-themed domain extensions do you support?
We support several color-themed TLDs or top-level domain extensions. All of them were recently released or are about to launch. .BLACK .BLUE .GOLD .GREEN .NAVY .PINK .RED See our full list of TLDs that we support.
- What is stealth forwarding?
Stealth forwarding is similar to domain forwarding except the domain name stays in the web browser's URL bar instead of being replaced by the new page's URL. This is is why it is called "stealth" forwarding because it appears that the web page displayed is actually part of the domain. So, say that you have a domain named myexample.org, and you want to use stealth forwarding to have your domain point to http://name.somedomain.com. When you use stealth forwarding, http://www.myexample.org will load the index page located at http://name.somedomain.com, however the http://www.myexample.org address will be displayed in the web browser's URL bar instead of the http://name.somedomain.com address. Find out how to set up stealth forwarding. Please be aware there are some drawbacks to using stealth domain forwarding. Stealth forwarding only affects the domain itself. If you want to set up email forwarding with your domain, that is done separately. Dynadot provides domain forwarding, stealth forwarding, and email forwarding free of charge when you register or transfer a domain name to us.
- When are the new TLDs launching?
Not all of the new TLDs have official launch dates yet, but we keep a list on our TLD page under the "Launching TLDs" section. If you want to check out past launch dates, we have a 2015 New TLD Launch Date infographic and a 2014 New TLD Launch Date Infographic. If you are interested in registering a new TLD that has not yet launched, you can check our preorder page where you can attempt to register your dream domain name before it officially launches! (This page is updated as we receive pricing for upcoming new TLDs and may not include all launching TLDs.) You can also visit our blog where you can stay informed about all the new TLD information or check out the New TLD section of our help files. Check out our TLD page to see a full list of the TLDs we support.
- How do I use the .TEL registry's Telhosting platform?
The central registry for .TEL offers registrants access to a free platform that allows them to enter contact information on a web page. This platform is similar to what was offered before the .TEL DNS restrictions were lifted in March 2017. If you would like to use this free Telhosting platform, it can be accessed at ManageMy.TEL. If you don't have your log in information already, you can click on the "Forgotten your password" link and enter the email address associated with your .TEL domain.
- What is domain auto-renew?
Ensure you never lose a domain with Dynadot's domain auto-renew! Our auto-renew system will take care of your domain renewal for you. Basically, once you set your domain to auto-renew and select a payment method for your auto-renew domains, our system will automatically renew your domain 15 days before its expiration date. If for some reason, our attempt to renew your domain is unsuccessful, you will receive an email for us letting you know. Then, our system will continue to attempt to renew your domain everyday until the domain's expiration. This allows you to address the issue - usually a payment issue such as an expired credit card or not enough account credit to cover the renewal - and then allow our system to still take care of the renewal for you. Once your domain auto-renewal has been completed, you will receive a confirmation email from us. NOTE: If your domain expires and our system was unable to successfully auto-renew it, you will need to manually renew it yourself. Most domains have a renewal grace period that will allow you to complete the renewal for a certain amount of time after the domain's expiration date. How do I edit an existing credit card? How do I add another credit card to my Dynadot account?
- Why has my .EU domain been quarantined? What does that mean?
The most common reason for a .EU domain being quarantined is because it was not renewed and has been deleted. .EU domains are deleted and placed into a quarantine status at the end of the month. The quarantine period lasts for 40 days and any websites or email addresses attached to the domain names will no longer work. Once the quarantine period has passed, the domain names are released and can be registered by anyone on a first-come-first-served basis. Can my .EU domain be reactivated once it's been placed in quarantine? Yes, if the domain is still in quarantine, it can be restored. The cost for this will be higher than a standard renewal.
- Where do I find the Pending Delete Domain Evaluations?
Pending Delete Domain Evaluations, also known as IPS reports, can provide valuable information about the domains in our backorders. To find the Pending Delete Domain Evaluations in your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "IPS Reports” from the “Tools” drop-down menu. NOTE: The Pending Delete Domain Evaluation reports are only available to accounts that qualify for Bulk or Super Bulk Pricing.