- What is spam?
"Spam" is email that is both unsolicited and in bulk. Unsolicited means that the recipient has not granted permission for the message to be sent. Bulk means that the same message has been sent to many people usually all at once. An email that is unsolicited but not sent in bulk is fine, such as asking about a product before buying it. An email that is sent in bulk but not unsolicited is fine, such as sending a newsletter. But sending an email that is both unsolicited and in bulk is spamming. Dynadot does not allow its services to be used for the transmission of spam. See our spam policy for more info.
- How do I know if my .XXX, .ADULT, or .PORN website is eligible to be listed on the www.xxx.xxx directory?
Eligible websites are developed .ADULT, .PORN, .SEX, or .XXX websites that contain adult entertainment content as determined by the central registry, ICM Registry's sole discretion. Please check out ICM Registry's website for more information.
- What color-themed domain extensions do you support?
We support several color-themed TLDs or top-level domain extensions. All of them were recently released or are about to launch. .BLACK .BLUE .GOLD .GREEN .NAVY .PINK .RED See our full list of TLDs that we support.
- What is stealth forwarding?
Stealth forwarding is similar to domain forwarding except the domain name stays in the web browser's URL bar instead of being replaced by the new page's URL. This is is why it is called "stealth" forwarding because it appears that the web page displayed is actually part of the domain. So, say that you have a domain named myexample.org, and you want to use stealth forwarding to have your domain point to http://name.somedomain.com. When you use stealth forwarding, http://www.myexample.org will load the index page located at http://name.somedomain.com, however the http://www.myexample.org address will be displayed in the web browser's URL bar instead of the http://name.somedomain.com address. Find out how to set up stealth forwarding. Please be aware there are some drawbacks to using stealth domain forwarding. Stealth forwarding only affects the domain itself. If you want to set up email forwarding with your domain, that is done separately. Dynadot provides domain forwarding, stealth forwarding, and email forwarding free of charge when you register or transfer a domain name to us.
- When are the new TLDs launching?
Not all of the new TLDs have official launch dates yet, but we keep a list on our TLD page under the "Launching TLDs" section. If you want to check out past launch dates, we have a 2015 New TLD Launch Date infographic and a 2014 New TLD Launch Date Infographic. If you are interested in registering a new TLD that has not yet launched, you can check our preorder page where you can attempt to register your dream domain name before it officially launches! (This page is updated as we receive pricing for upcoming new TLDs and may not include all launching TLDs.) You can also visit our blog where you can stay informed about all the new TLD information or check out the New TLD section of our help files. Check out our TLD page to see a full list of the TLDs we support.
- How do I use the .TEL registry's Telhosting platform?
The central registry for .TEL offers registrants access to a free platform that allows them to enter contact information on a web page. This platform is similar to what was offered before the .TEL DNS restrictions were lifted in March 2017. If you would like to use this free Telhosting platform, it can be accessed at ManageMy.TEL. If you don't have your log in information already, you can click on the "Forgotten your password" link and enter the email address associated with your .TEL domain.
- What is domain auto-renew?
Ensure you never lose a domain with Dynadot's domain auto-renew! Our auto-renew system will take care of your domain renewal for you. Basically, once you set your domain to auto-renew and select a payment method for your auto-renew domains, our system will automatically renew your domain 15 days before its expiration date. If for some reason, our attempt to renew your domain is unsuccessful, you will receive an email for us letting you know. Then, our system will continue to attempt to renew your domain everyday until the domain's expiration. This allows you to address the issue - usually a payment issue such as an expired credit card or not enough account credit to cover the renewal - and then allow our system to still take care of the renewal for you. Once your domain auto-renewal has been completed, you will receive a confirmation email from us. NOTE: If your domain expires and our system was unable to successfully auto-renew it, you will need to manually renew it yourself. Most domains have a renewal grace period that will allow you to complete the renewal for a certain amount of time after the domain's expiration date. How do I edit an existing credit card? How do I add another credit card to my Dynadot account?
- Why has my .EU domain been quarantined? What does that mean?
The most common reason for a .EU domain being quarantined is because it was not renewed and has been deleted. .EU domains are deleted and placed into a quarantine status at the end of the month. The quarantine period lasts for 40 days and any websites or email addresses attached to the domain names will no longer work. Once the quarantine period has passed, the domain names are released and can be registered by anyone on a first-come-first-served basis. Can my .EU domain be reactivated once it's been placed in quarantine? Yes, if the domain is still in quarantine, it can be restored. The cost for this will be higher than a standard renewal.
- Where do I find the Pending Delete Domain Evaluations?
Pending Delete Domain Evaluations, also known as IPS reports, can provide valuable information about the domains in our backorders. To find the Pending Delete Domain Evaluations in your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "IPS Reports” from the “Tools” drop-down menu. NOTE: The Pending Delete Domain Evaluation reports are only available to accounts that qualify for Bulk or Super Bulk Pricing.
- Why does it say "needs initializing" on my .WALES domain and why am I unable to set my name servers?
If you are trying to set your name servers for your .WALES domain and the page just keeps reloading, it may be because your domain has not yet been initialized. If you also see "needs initializing" listed under the "Quick Info" column on the "Manage" page (which can be found under the "Domains" drop-down menu), then your domain has not yet been initialized. If you are located in the UK, the most likely reason for this is an issue with your postal code. Nominet, the central registry for .WALES, requires that UK postal codes be all uppercase and have the appropriate spaces, for example, HU7 6DD. If you have not already entered your postal code this way, you should update your contact record. Then you will need to email us at email@example.com to complete the domain initialization.