- How do I mark my domain for deletion?
If you don't want to keep your domain name, you can mark it for deletion. This is different from a grace period deletion and you will not receive any account credit if you choose to delete your domain this way. To mark your domain for deletion before the expiration date, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. In the "Domain Name" column, click on your domain name (which should be a link). Scroll down to the bottom of the page and find the "Request Deletion" section. Click on the confirm check box, and then click the "Request Deletion" button. If the "Request Deletion" button is not present, you may need to unlock your domain first. If your domain is set to auto-renew, please disable those settings. The domain will be deleted 30 days after your request, so if you change your mind, you will need to cancel your deletion request before then. If your domain is close to expiration, you can also choose to set your domain to "do not renew" and let it naturally expire. NOTE: .EU, .BE, .UK, and .AT domains cannot be marked for deletion. For .AT domains, only a signed document from the .AT registrant can cancel the registration.
- Who has the rights to a .UK domain?
Direct registrations on .UK officially launched on June 10, 2014 08:00 UTC. Prior to this date, there were only a few registrations that had been allowed on .UK. As a courtesy to .CO.UK domain owners, they have the first rights to their domain name on .UK. If you are a .ORG.UK owner, you have first rights to your domain name on .UK only if no one owns your domain name on .CO.UK. If you are a .ME.UK owner, you have first rights to your domain name on .UK only if no one owns either the .CO.UK or the .ORG.UK. The only exception to the above break down of first rights is if the higher priority domain was purchased after 10/28/13 23:59 UTC and the lower priority domain was purchased before this date. For example, if the .CO.UK domain name was purchased after 10/28/13 23:59 UTC and the .ORG.UK was purchased before that date, then the .ORG.UK owner has the rights to their domain name on .UK. All owners have the rights to their .UK domain name until 6/10/19 07:59 UTC. If you are unsure if you have the rights to your domain name on .UK, you can check using the rights checker on dotuklaunch.co.uk. If you would like to purchase a .UK domain name that you have the rights to, you must use the same registrant name that you used for your .CO.UK, .ORG.UK, or .ME.UK domain name. Please note that in order to register a .UK domain, you must also have an admin in the UK as .UK domains are restricted. NOTE: If you do not have the rights to the .UK domain you ordered, we will be forced to cancel your order. .UK domains that have a right of registration will be marked in our search results.
- My domain expired! Is there a Renewal Grace Period?
Most likely, the answer is yes. A "Renewal Grace Period" is the time during which a domain owner can renew an expired domain at the regular renewal price. Most domain extensions offer a renewal grace period of up to 40 days. For example, this is the life-cycle of .COM, which has a 40 day renewal grace period: 2015/01/01 - Your domain is registered 2016/01/01 - Your domain expires 2016/01/01 - 2016/01/30 Renewal Grace Period (renewals are regular renewal price) 2016/02/01 - 2016/02/09 Renewal Grace Period (renewals include a $10 late renewal fee + regular renewal price) 2016/02/10 - 2016/03/10 Redemption Period To see the renewal grace period of each of our domain extensions, visit our TLD page and look at the "Renew" column. If you do not renew during the grace period, the domain will be deleted and is no longer controlled by Dynadot. This is known as the "Redemption Period," which is typically 30 days. If you wish to re-claim the domain, the process will be more expensive and time-consuming as Dynadot will be required to submit paperwork and payment to the central registry. Our restore prices are listed on our individual TLD pages under the "Domain Information" section. Please note that most of this money goes straight to the central registry. Domains in redemption can only be restored by the current registrant and only with the listed registrar. About 5 days after the redemption period ends, the domain is dropped from the central registry and becomes available to the general public. Domains are sold on a first come, first serve basis. High-value domains will go quickly. Two important exceptions: Some domain extensions do not offer renewal and/or redemption periods or offer them for different lengths of time. Please use the above links to check on your specific extension. Some expired domains will be sold at auction in the Expired Auctions in our Marketplace. If this is the case with your domain, there will be no redemption period though you will still have your full renewal grace period to renew before the domain is lost entirely. The best way to preserve your domain name is to set up auto-renew or renew early. Auto-renew will automatically renew your domain (as long as your payment method goes through) and with early renewals, no time is lost. Using either method can save a lot of future headaches. Keeping your contact information up to date is also important as Dynadot will send all expiration notice emails to the address on file. You can also set up a separate renewal email.
- How can I access the Hit Counter tool?
You can use our Hit Counter tool to access traffic stats for domains using our Forwarding or Stealth Forwarding settings. To access this tool, please follow these steps: Log into your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Find your forwarded domain in the list and hover over the "Quick Info" menu. Select "Hit Counter" from the available options. When the new page opens, enter in a Start Day and End Day. Press "Search". Your hit statistics will be displayed here.
- What additional information is required to register .网络 or .公司 domains?
The central registry for .网络 and .公司, CNNIC, requires either a Chinese Organization Code Certificate Number, Chinese Individual National ID Number, or a copy of your ID or business license.
- What does it mean when a domain is in "Registrar Lock" status?
A domain in "Registrar Lock" status means the registrar for that domain has locked the domain to prevent any unauthorized domain transfers as well as any changes made to that domain's settings. Usually, the actual registrant has a setting in their account that allows them to lock or unlock their domain at will (this is the case with Dynadot accounts). A domain can also be in registrar lock mode if the domain has already expired. At this point, usually the domain cannot be transferred to another domain registrar, and you will need to renew the domain with the current domain registrar.
- If I transfer my domain to you, will my website and email be affected?
If you use a third party to host your website and email, they should not be affected by the domain name transfer. We do not change the name servers for your domain during the transfer process. If you host your website and email with your registrar, they may be affected. Some registrars will only host your website or email if you register a domain with them. In this case, you should not transfer your domain until you move your website and email hosting to a third party company.
- If I register a domain name through your company, who is the owner? Is it me or Dynadot?
You are the owner of all domain names that you register through us. As long as you continue to renew your domain, you are the owner. If you do not renew, then the domain is deleted and someone else can become the owner. Dynadot is an ICANN accredited domain registrar, not a reseller. This means that we have a direct connection with the central registries of the domains we sell. See our blog post on the "3 R's of the Domain Industry: Registry, Registrar, & Reseller" for more information. If you aren't sure if you're considered the owner of your domain, do a Whois lookup to see if your information is listed (keep in mind your information may not be listed if you are using a privacy service).
- I do not want to lose my domains. What is the best way to keep domains from expiring?
Ensuring you do not lose your domains is important. Here are a couple of suggestions to help you keep your domains from expiring: Keep your email address up to date: This is where we will send those domain expiration notices as well as other important account information. Domain expiration notices are sent out starting 60 days before the expiration date. You can also set a renewal email, so you can receive notices at two emails to make sure you don't miss them! Use our domain auto-renewal service: Once you set up auto-renew for your domain, our system will automatically renew the domain for you 30 days before the expiration date. Just make sure you have an up-to-date payment method selected. Register your domain for up to 10 years: Many of our top-level domains (TLDs) allow you to register your domain name for up to 10 years. You can take advantage of this to ensure that your domain will not expire any time soon. Just remember to renew at the end of 10 years (or well before)! Find out how many years you can register your domain. Domain already expired? Don't worry you may have a renewal grace period that will allow you to keep your domain.
- What is spam?
"Spam" is email that is both unsolicited and in bulk. Unsolicited means that the recipient has not granted permission for the message to be sent. Bulk means that the same message has been sent to many people usually all at once. An email that is unsolicited but not sent in bulk is fine, such as asking about a product before buying it. An email that is sent in bulk but not unsolicited is fine, such as sending a newsletter. But sending an email that is both unsolicited and in bulk is spamming. Dynadot does not allow its services to be used for the transmission of spam. See our spam policy for more info.