- How can I access the Hit Counter tool?
You can use our Hit Counter tool to access traffic stats for domains using our Forwarding or Stealth Forwarding settings. To access this tool, please follow these steps: Log into your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Find your forwarded domain in the list and hover over the "Quick Info" menu. Select "Hit Counter" from the available options. When the new page opens, enter in a Start Day and End Day. Press "Search". Your hit statistics will be displayed here.
- What additional information is required to register .网络 or .公司 domains?
The central registry for .网络 and .公司, CNNIC, requires either a Chinese Organization Code Certificate Number, Chinese Individual National ID Number, or a copy of your ID or business license.
- What does it mean when a domain is in "Registrar Lock" status?
A domain in "Registrar Lock" status means the registrar for that domain has locked the domain to prevent any unauthorized domain transfers as well as any changes made to that domain's settings. Usually, the actual registrant has a setting in their account that allows them to lock or unlock their domain at will (this is the case with Dynadot accounts). A domain can also be in registrar lock mode if the domain has already expired. At this point, usually the domain cannot be transferred to another domain registrar, and you will need to renew the domain with the current domain registrar.
- If I transfer my domain to you, will my website and email be affected?
If you use a third party to host your website and email, they should not be affected by the domain name transfer. We do not change the name servers for your domain during the transfer process. If you host your website and email with your registrar, they may be affected. Some registrars will only host your website or email if you register a domain with them. In this case, you should not transfer your domain until you move your website and email hosting to a third party company.
- If I register a domain name through your company, who is the owner? Is it me or Dynadot?
You are the owner of all domain names that you register through us. As long as you continue to renew your domain, you are the owner. If you do not renew, then the domain is deleted and someone else can become the owner. Dynadot is an ICANN accredited domain registrar, not a reseller. This means that we have a direct connection with the central registries of the domains we sell. See our blog post on the "3 R's of the Domain Industry: Registry, Registrar, & Reseller" for more information. If you aren't sure if you're considered the owner of your domain, do a Whois lookup to see if your information is listed (keep in mind your information may not be listed if you are using a privacy service).
- I do not want to lose my domains. What is the best way to keep domains from expiring?
Ensuring you do not lose your domains is important. Here are a couple of suggestions to help you keep your domains from expiring: Keep your email address up to date: This is where we will send those domain expiration notices as well as other important account information. Domain expiration notices are sent out starting 60 days before the expiration date. You can also set a renewal email, so you can receive notices at two emails to make sure you don't miss them! Use our domain auto-renewal service: Once you set up auto-renew for your domain, our system will automatically renew the domain for you 30 days before the expiration date. Just make sure you have an up-to-date payment method selected. Register your domain for up to 10 years: Many of our top-level domains (TLDs) allow you to register your domain name for up to 10 years. You can take advantage of this to ensure that your domain will not expire any time soon. Just remember to renew at the end of 10 years (or well before)! Find out how many years you can register your domain. Domain already expired? Don't worry you may have a renewal grace period that will allow you to keep your domain.
- How do I renew my domain?
If you don't renew your domain, you risk losing it! To renew your domain, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to the domain name(s) you want to renew. Hover over the "Renew" icon and select "Renew." The selected domain(s) will be added to your shopping cart along with any domain privacy that you have with them. To checkout, click on the shopping cart and then click the "Check Out" button. Our system will take you through the check out process to submit your order. You will receive an "Order Complete" email from us when your order has finished processing and your domain (and privacy if applicable) has been renewed. You can also renew your domain for multiple years. If your domain has already expired, you may still be able to renew it during its grace renewal period. You can also see how much time each domain extension offers for grace renewal on our TLD page. Please note that renewing your domain during its grace renewal period will be at the same price as a regular renewal (you can also see our renewal prices on our TLD page). Don't want to forget about your domain renewals? Learn how to set up auto-renew for your domains and our system will take care of the renewal for you! If your domain is past its renewal grace period, you may still be able to restore your domain; however this will be at a higher cost than a regular renewal. Find out more about the domain lifecycle. Don't want to renew your domain? Learn how to set your domain to "Do Not Renew".
- What is spam?
"Spam" is email that is both unsolicited and in bulk. Unsolicited means that the recipient has not granted permission for the message to be sent. Bulk means that the same message has been sent to many people usually all at once. An email that is unsolicited but not sent in bulk is fine, such as asking about a product before buying it. An email that is sent in bulk but not unsolicited is fine, such as sending a newsletter. But sending an email that is both unsolicited and in bulk is spamming. Dynadot does not allow its services to be used for the transmission of spam. See our spam policy for more info.
- What is your Spam Policy?
Dynadot does not allow its services to be used for the transmission of spam. If we receive any complaints about your domain being used to send spam, we will promptly start an investigation. First, you will receive an email warning from us notifying you that we have received a spam complaint for your domain(s), and asking you to stop sending spam. If you choose to ignore our warning and continue to send spam, we will deactivate your domain or disable your entire Dynadot account (depending on the severity of the situation). You will no longer be able to control the name servers for your domain(s), and instead a Dynadot "domain cancelled for spam abuse" page will appear in its place. You will not receive a refund or an account credit. To report a domain that has sent spam, please submit a spam complaint.
- What is a top-level domain (TLD)?
A top-level domain, often abbreviated to TLD, is what comes after the dot in a domain name. For example, our domain name is www.dynadot.com and .com is our TLD. There are several types of top-level domains: generic, country, and geographical. Generic TLDs or gTLDs include .COM, .NET, .ORG, and many more. These types of TLDs are available to everyone. Country code TLDs or ccTLDs are for specific countries. Each country is given their own code based on ISO 3166-1 alpha-2 country codes (in most cases, there are a few exceptions). Some examples are .US for the United States, .UK for the United Kingdom, .DE for Germany, .CA for Canada, and .NL for the Netherlands. Some ccTLDs are restricted to residents of that country, while some are open to everyone. There are also some that are more popular within their home country, while others have been marketed for other uses - two examples of this are Montenegro's .ME, which is marketed for personal websites and Colombia's .CO, which is marketed as an alternative to .COM. These types of domains are sometimes called gccTLDs. See our full list of country code top-level domains. Geographic TLDs are part of a new group of TLDs that are being released for cities or geographic areas. Some examples include .NYC, .ASIA, .TOKYO, and more. See a full list of regional TLDs and city TLDs. You may have heard of the new TLDs as well. Starting in 2014, many new TLDs were released. We are continuing to launch new TLDs in 2016 and it could go into additional years. See what new TLDs launched in 2014 and launched in 2015. We offer almost 500 TLDs - see our full list of TLDs to find and register your perfect domain name today!