DYNADOT HELP

Domains

• How can I access the Hit Counter tool?
  

  You can use our Hit Counter tool to access traffic stats for domains using our Forwarding or Stealth Forwarding settings. To access this tool, please follow these steps: Log into your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Find your forwarded domain in the list and hover over the "Quick Info" menu. Select "Hit Counter" from the available options. When the new page opens, enter in a Start Day and End Day. Press "Search". Your hit statistics will be displayed here.

• What is the difference between the launch date and the grab date of a new TLD?
  

  Some new TLDs have both a launch date and a grab date. The reason for this is usually because the new TLD has a "Early Access General Availability" period. This period is before the official launch of the domain. In this case, we will attempt to register a preordered domain name on the grab date, which is the official launch date for that domain. This is also because the price to register domains during the Early Access period is much higher. An example of this is Donuts' Early Access General Availability period, which runs for 7 days before launch.

• Why were 2 years added to my .EU domain after I restored it?
  

  After your .EU domain expires, it is deleted and placed into a quarantine status at the end of the month. If you choose to restore your .EU domain after this deletion, the system will add 2 years to your domain expiration date. If you have chosen to delete your domain before its expiration date and then decide to restore it, the system will only add 1 year to your domain expiration date.

• Does Dynadot support the new TLDs?
  

  Yes, we will be supporting most of the new TLDs that are set to launch starting in 2014 and beyond. We also support preordering the domain name you want before the new TLD launches (for some TLDs)! Want to see what new TLDs will be launching soon? Check out the Launching TLDs section of our TLD page. You can also see the full list of what we support on that same page. Curious what launched in 2014 and 2015? We have a 2014 New TLD Launch Date Infographic and a 2015 New TLD Launch Date Infographic!

• How do I know if a domain allows privacy?
  

  The majority of our top-level domains (TLDs) do allow domain privacy. However, due to central registry restrictions, some domains do not allow privacy. To see which domains do not allow privacy, you can either look at the "Privacy" column on our TLD page or you can check out this list of domains that do not allow privacy. Please note that the most up-to-date info can be found on our TLD page. Learn how to add privacy to a domain in your Dynadot account. If the domain does not allow privacy, you will receive an error message letting you know.

• What is domain hijacking?
  

  Domain hijacking is when someone takes your domain away from you. Usually, it is accomplished by falsifying a domain transfer authorization. The best way to prevent your domain from being hijacked is to keep it locked. You can lock all your domains from your Dynadot control panel for free, and in fact, we make this the default setting when you register or transfer a domain to us to ensure domain security. When a domain is locked, a domain transfer cannot even be started by another Registrar. To read about the most famous domain hijacking case, read the Wikipedia entry for Sex.com.

• Why is my website offline?
  

  There are many reasons why you may not be able to see your website. The majority of these reasons fall into these four categories: If you recently set your name servers, your settings may not have propagated yet. You can do an IP lookup in your Dynadot account to see if your new name server settings have been propagated through the system. If they haven't propagated yet, you'll see a "name servers misconfigured" error. The website or the old name server settings for your domain are cached. If you aren't getting the "name servers misconfigured" error in your IP lookup, you can try refreshing your site a few times. If that doesn't work, you can try clearing your cache (click on "cache" above for more information & browser instructions). Your web host has not set up their name servers to handle web requests for your domain yet. We recommend contacting your web host about the issue. You have ordered a web hosting package for a domain name from us, but did not register the actual domain name. If you ordered either VPS Hosting or Email Hosting from us, but did not register the domain name at any domain registrar, you will not be able to see your website until you register the actual domain name. When you order VPS or Email Hosting from us, there is a place to enter the domain name the hosting is for. Entering the domain name here does not register it for you. You must already own the domain or register it at the same time. You need both the domain name and a web hosting plan to build a website. Basically, a domain name is like a mailing address while a web hosting plan provides the actual land space or "lot" at that address. You need both to get your website online.

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