DYNADOT HELP

My payment has been made, why am I being asked to verify my order?


We realize that we take a stricter approach to fraud prevention than most other registrars. With "card not present" orders (or orders placed online), the onus is on the merchant, and we are responsible for all fees associated with the chargebacks and reversals we receive.

Aside from these unwanted and costly charges, we are disheartened when we discover a stolen credit card or hacked PayPal account has been used to fund orders made with us and, thus, do our best to avoid such occurrences.

Because of this, we have developed a sophisticated fraud filter that selects which orders require verification. If you receive one such request, please do not take it personally as there are many factors at play and the request is by no means an accusation.

"I paid with my verified PayPal account, do I still have to do this?"

Yes, we do receive reversals from even verified PayPal accounts.

"How many times will I be asked to verify?"

Once you verify an order, a note will be made in your account. In most cases, you will not be asked to verify again.


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