I won an Expired Auction domain, but my order was cancelled because the original owner renewed. How did this happen?
The original registrant normally has a Renewal Grace Period of 40 days to renew even if the domain is won in our Expired Domain Auctions. If the domain is renewed within that grace period, the Expired Auction order will be cancelled and the payment will be refunded.
We understand other registrars have different policies, but we like to be fair to both parties. We give the original owner a full 40 days to recover their domain, in case they overlooked it.