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Forums -> Customer Feedback -> DYNADOT SUCKS - now taking money but providing NO service
t_t_t posted:
First the features STOP working across all browsers and DynaDot closes tickets WITHOUT fixing anything. Then they shut down phone support, and CHAT is "busy" - IE: NOT working.  Websites look fine in the Website builder but look completely different ONLINE!!  Clearly it is time to exit DyndaDot and find a new provider for simple website and URL purchases.  Whatever failures are occurring at DynaDot are HUGE and unacceptable and the fact you can't reach a human being at all is a reason to RUN to another company.  GoDaddy - you're looking better and better!!!
ReplyQuote2/7/2023 11:07
I had been using the email service (paid) for a year and a half, then they changed the rules to only provide this service if I move my domain from another registrar to theirs (in the middle of my service which was paid until May) - so all my email stopped on Feb 1st, as a result.  I went to another email provider. They won't be getting any more of my money!!!
ReplyQuote2/9/2023 09:51

We sincerely apologize for all inconvenience you faced.  We do hope that one day you decide to change your mind, as we always try to make each of our customers happy. We're sorry to hear about your experience, we always welcome customer feedback and will pass this on to our team. If you have any other comments or concerns please feel free to reach out to us directly at [email protected]  
ReplyQuote3/18/2023 12:29
Due to the changes in not being able to delete a website builder or change the Domaine you use in it I will be going somewhere else as soon as I can.
ReplyQuote2/25/2023 05:43

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We are very sorry that our Website Builder is causing you frustration. Also, we’re so sorry to hear this was not met in your interaction with our business.  Thanks for taking the time to bring this to our attention.  However, due to new rules of domain connection to website builder, it is no longer possible to change the domain name. Feel free to use this link to find more information:
ReplyQuote3/18/2023 12:26
I purchased a couple of domains and I was forced to transfer them to dynadot to get access to them. I wish I didn't accept this. There's no customer service, chat can't help without talking to account management. Account management is only via email and they are only based in US Pacific time (I'm in the UK). They only read one email and do not have a ticketing system so all replies are a first reply, and they are all canned replies, I have been trying to regain control of my domains for the past 3 weeks unsuccessfully as they will not engage with me to resolve the issue
ReplyQuote3/6/2023 08:25

We are so sorry for all inconvenience caused. Please be guaranteed that from our side, we ensure that all the requests are taken care of and processed with the highest priority. We’re generally known for our exceptional attention to detail, and we regret that we missed the mark. Please let us know which difficulties you faced with account management. We will check it in more detail and use the feedback to improve us and ensure this doesn’t happen again. We are here for you 24/7/365.
Please start a new chat session or report a bug with us:
ReplyQuote3/18/2023 12:24
teamdynadot posted:

We are really sorry you were not able to get onto our chat. Please be guaranteed that from our side, we ensure that all the requests are taken care of and processed with the highest priority.  
To address your issue on your website as fast as possible please start a new session or create a bug request so we can expedite the issue as fast as possible:
ReplyQuote3/18/2023 12:31