Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Я получил(а) письмо «Проблема с банковской картой». Могу ли я попытаться оплатить картой снова?

Yes, you can attempt to charge your credit card up to 3 times for each order before our system will prevent you from attempting again. To try charging your credit card again, please follow these steps:

  1. Войдите в личный кабинет Dynadot.
  2. Find the "Open Orders" section listed at the top of your acocunt "Summary" page.
  3. You can also access any open orders by going to "Pending Orders" from the notifications area along the top bar.
  4. You will see a drop-down menu under the 'Payment Type' column. Use this to edit your card info, change your payment method, or cancel your order.
  5. Если вы можете оплатить с помощью карты, вы увидите параметр «Оплатить картой».
  6. Click on the "Charge Card" button to attempt to charge your credit card again.

If you do not see the "Charge Card" button, then you will need to contact us to charge your card.

Если платеж картой отклонен, проверьте сведения банковской карты на наличие опечаток. Кроме того, вы можете позвонить в компанию, обслуживающую вашу банковскую карту, чтобы уточнить причину отклонения платежей.

Вы также можете изменить способ оплаты, выбрав другую банковскую карту или совсем другой способ оплаты, и оплатить заказ.

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