We are really sorry about this as the DNS issue affected everyone. This is the reason why our chats were so busy at the time. We are looking for a solution for this, which includes better communication from our end and regular status updates.
Hello everyone. We are very sorry for the delayed response here. Our team has sent out an email communication about this attack to our customers last week. Our team is currently working on upgrading our DDoS protection on all of our products and services. We truly apologize for not being able to spare the time to update you in time and for causing you so many worries. We will be improving our communication during service disruptions to make sure you know it.