Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
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  • How does proxy bidding work?

    We use proxy bidding for our Expired Domain Auctions, User Auctions and Backorders (if they go to auction). Here is how it works:Say for example, a domain is in auction with a starting bid price of $12.99.If bidder A places a bid of $20.00 for the domain, our system will start his bid at $12.99 and bid up to $20.00 automatically on his behalf. When bidder B visits the auction, he sees the current bid price as $12.99. If bidder B decides to place a bid for $14.00, he will be outbid immediately by bidder A, and the new minimum bid will be $15.00. In order to outbid the first bidder, he would need to bid at least $20.01. If bidder B places a bid for $20.00, which matches bidder A's maximum bid amount, then bidder A would still be the high bidder, but the new minimum bid would be $21.00. If an auction price reaches $50, proxy bids will be tiered based on the current high bid.How do I place a bid on an Expired Domain Auction?How do I place a bid in the 3-5 day auction that sometimes follows a successful backorder request?

  • How do I set my marketplace default payment settings in my account?

    If you are planning to participate in our Expired Auctions and/or Backorders in our Marketplace, you need to set up your marketplace default payment settings first. Setting this up allows our system to put through your payment automatically so your order can complete on time. Both expired auction and backorder orders must be paid for within a limited time of 24-48 hours or you may be banned from our auctions.The following payment methods are available for your marketplace default payment type: account credit (default selection), or credit card. You will be able to select up to three payment methods and priorities. To set your marketplace default payment settings in your account, you first need to turn on your auto-payment settings by following these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar, and click "Marketplace Default Payment" on the right. Choose "Yes" from the "Turn autopay on?" section. Select your preferred payment method. Click on the "Save" button at the top right corner to save your changes. NOTE: At present, our automatic payment options are limited to account credit and credit card. If you would like to use other methods for your expired auction or backorder order, please complete your payment manually.

  • By how much will my bid be increased when proxy bidding in a Marketplace auction?

    The amount by which your bid is increased will depend on the current bid. As the current price goes up, so will the amount of your bid. Automatic bidding will stop when your max proxy bid is reached.Bid Increments

  • Why am I banned from your expired auctions and backorders?

    You should have noticed that when you bid on an expired auction and/or place a backorder request, you had to check a box agreeing to pay. When you do not pay for your domain, you are banned from both our expired auctions and our backorders. Expired AuctionsIn the past, some users have failed to pay for their expired auction orders. This is detrimental to our auction system since it not only inflates the price of the domain bought, but it also means the domain will probably be deleted.Expired auction winners will be given 48 hours to pay. If payment is not received and there were additional bidders, the second highest bidder will have 24 hours to pay. BackordersIt takes resources to catch a dropping domain, especially since there is often competition from other registrars trying to catch the same domain. If we catch a domain, but do not receive payment for it, we have no choice but to release the domain.If we catch a domain with only one backorder request, an order will be automatically created and the customer has 47 hours to complete the payment.If we catch a domain with multiple backorder requests, the domain will go to a public backorder auction. The winner of the auction will be given 47 hours to complete their payment. If they do not pay, the second highest bidder will be given 24 hours to complete their payment.If you wish to have an auction ban removed, please email [email protected] with your request.

  • How do I automatically pay for Expired Domain Auction and Backorder orders?

    Congrats on winning your Expired Domain Auction or Backorder! If you won a backorder and it does not go to auction, it will automatically be processed using your autopay settings. You can use the steps below to update those settings to your preferred payment method. For a backorder auction or an expired auction order, you will need to turn autopay on if you haven't already by following the steps below. Sign in to your Dynadot account. Select "Payments" from the left-side menu bar and click "Marketplace Default Payment". If you want to use autopay for your expired auction and backorder auction orders, set "Turn autopay on?" to "Yes." Select your preferred payment method. Click on the "Save" button at the top right corner to save your changes. NOTE: The Primary Payment Method for USD is account credit; auto-payment will not go through unless you have enough account credit in your preferred currency to pay for your order. Prepay into your account to solve this problem. You can choose to pay with credit card for currencies except CNY and IDR if you have already added a credit card. You can choose to set a First Backup and Second Backup payment method in case there is an issue with the Primary or First Backup payment option. If you fail to pay for your Expired Domain Auction or Backorder auction, you may be banned from our auctions and backorders. You cannot select different autopay methods for expired auctions and backorders. The payment method you choose for Expired Domain Auction and Backorder auto-pay orders is no longer the same payment method used for domain auto-renewals.

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