Website Builder Shopping Cart

• What is the difference between a variant and an option in our Website Builder shopping cart editor?

  Our Website Builder shopping cart feature allows you to add multiple variants and options for your products. Remember you must have a Business Plan in order to gain access to our shopping cart feature. An option is something like the color and size of the product. A variant is the same product with a different option. For example, a t-shirt can be both red and blue. That would mean there are 2 variants of the product. You can only add a variant if you add an option first. When you add an option, it will appear on the top row next to "Hidden". When you add a variant, it will appear in the row below your current product. How do I add different options and variants of the same product?

• How do I add products to my Website Builder shopping cart?

  Our Website Builder shopping cart makes it easy to add and manage products from within our editor. There are easy two ways to add products: Add products directly to your product page: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. If you don't already have a specified product page, click the "Pages" tab (it is shaped like a sheet of paper) and click "Add Page" on the top left. Select "Product" as the page type and click "Save & Edit" on the top left. You will now have a product page which is set up to show the products in your inventory. From your product page, click on "click to add product" to add your products. Here you can enter your product's name, a description, and images. Under the "Variants" section, you can click to set a SKU (our system will auto generate one, but it can be edited), price, stock, weight, and dimensions. You can also use the toggle to keep your product hidden until you're ready for it to show on your products page. Use the "Add Option" button to add product options such as size or color. Then click on "Add Variants" to add variations of your product in those sizes and/or colors. For example, if you added the option for the color red, you can add a variant and make that variant of your product red. Under the "Manage" section, you can select where you want your product to show on your website. Since you added the product from a certain page, this will be the default, but you can change it using the drop down menu. (Only product pages can be used.) You can customize your product's URL under, "Product URL". Please note that this should be set and then not changed or links to your product pages will break. The page's URL was set when the page was created and is also recommended not to be changed. Click the "Save" button on the top left on the screen to finalize your changes. Add products within the shopping cart editor: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Shopping Cart" (the one that looks like a cart) on the left-hand tool bar. Select the "Inventory" tab and click "Add Product". The add product screen will be the same as the one you see in the instructions above. Follow instructions 8-15 above to add your product's details. Don't forget to click the "Save" button when you're done. How do I remove a product from my inventory? What do I do if my products aren't showing up? What is the difference between a variant and an option in our Website Builder shopping cart editor? Please note that to gain access to our Website Builder shopping cart, you must have our business plan. Please note: Our business plan works for 'Physical Products' and may not be set up for digital services.

• Is there a limit to the number of products I can sell using your Website Builder shopping cart?

  No, there is no limit to the number of products you can sell with our Website Builder's shopping cart. That being said, adding too many products may make your product page slow, especially if you have a lot of images for each product. Luckily, the Website Builder's Business plan comes with unlimited pages, so if this is an issue you can spread out your products between multiple pages. Please note that access to our shopping cart feature is only available through our Website Builder Business plan. How do I add a product to my inventory? How do I remove a product from my inventory? How do I select what page a product appears on? Please note: Our business plan works for 'Physical Products' and may not be set up for digital services.

• How do I customize the order notifications that are sent to customers from my Website Builder shopping cart?

  Our Website Builder's Business plan's built-in shopping cart also has a built-in email system that will send customers order notifications. The notifications include order confirmation, order cancelled, order refunded, and order fulfilled and each of them can be customized within our editor. Please follow these steps to customize your order notifications: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Select the "Notifications" tab and you should see the four email notification templates. Click on the one you want to edit and it should bring you to a page that shows the Email Subject, Email Title, and Email Body Message. You will see a preview of how it looks as you make changes. When you are satisfied with your message, be sure to click "save" on the top left side of the screen. What variables can I use in my order emails?

• How do I send the order refunded email notification from within your Website Builder's shopping cart?

  When you refund a customer's order from within your Website Builder shopping cart editor, you will be given the option to send out a order refunded email to them. To send your customer an "order refunded" email, please follow these steps: Go to the orders section of your shopping cart editor. Click on the order that you want to cancel. Click on the "Cancel" button. Check off the "Send a notification email to the customer" box. Click "Confirm" to cancel the order and send an order cancelled email to your customer. How do I edit my shopping cart's automatic order emails? What are the variables that I can use for my Website Builder shopping cart's order notification emails? What is the difference between refunding an order and cancelling an order?

• How do I cancel a customer's order within your Website Builder's shopping cart editor?

  Our Website Builder shopping cart makes it easy to manage your orders. Cancelling an order will automatically refund your customer in full. To cancel an order, please follow these instructions: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the orders tab. Pending orders will be the default selection when you land on this page. Click on the order you want to cancel. Click on the "cancel" button. If you want our system to "restock" the items back into your inventory, make sure to check off "the claimed quantity for products in this order will be restocked back to your store." If you want to send out an "order cancelled" email to your customer, make sure you check off "send a notification email to the customer." Click "Confirm" to cancel the order or "Cancel" to cancel the cancellation of the order. Once you have confirmed the cancellation of your customer's order, our system will refund them in full. What is the difference between refunding an order and cancelling an order?

• What currencies does your Website Builder shopping cart support?

  Our Website Builder business plan comes with a built-in e-commerce shopping cart. Our shopping cart is able to accept payments through Stripe. Our shopping cart supports the following currencies: USD - US Dollars ($) GBP - Great Britain Pounds (£) EUR - Euros (€) CAD - Canadian Dollar (C$) AUS - Australian Dollar (AU$) Please note that you cannot choose to offer more than one currency using our shopping cart feature. The default currency for our shopping cart is USD. You can select a different currency under the "General" tab of the shopping cart section.

• Does your Website Builder shopping cart automatically know the sales tax I should charge?

  No, our Website Builder shopping cart does not know the sales tax you should charge for your online store. It is up to you to decide if you should charge any sales tax and how much that sales tax should be. Our system offers you a way to manually set up taxes based on country, state, or province. You may need to do some research on sales tax to decide what you need to do. SBA.gov is a good resource if you are located within the US. If you do need to set up any taxes, you will need to first set up a shipping zone in our system: How do I set up shipping zones? How do I set up sales taxes?

• How do I send the order cancelled email notification from within your Website Builder's shopping cart?

  When you cancel an order within our Website Builder shopping cart editor, you'll be given the option to send an "order cancelled" email to your customer. This email is not sent out automatically. To send your customer an "order cancelled" email, please follow these steps: Go to the orders section of your shopping cart editor. Click on the order that you want to cancel. Click on the "Cancel" button. Check off the "Send a notification email to the customer" box. Click "Confirm" to cancel the order and send an order cancelled email to your customer. How do I edit my shopping cart's automatic order emails? What are the variables that I can use for my Website Builder shopping cart's order notification emails? What is the difference between refunding an order and cancelling an order?

• How do I send the order fulfilled email notification from within your Website Builder's shopping cart?

  Our Website Builder shopping cart system includes four customized order emails. Three of the four emails are optional to send and they can be used or not used on a per order basis. To send your customer an "order fulfilled" email, please follow these steps: Go to the orders section of your shopping cart editor. Click on the order that you want to fulfill. Click on the "Fulfill" button. Enter the shipping information including tracking number and carrier. Check off the "Send a confirmation email to the customer for this shipment" box. Click "Confirm" and an order fulfillment email with this information will be sent out to your customer. How do I edit my shopping cart's automatic order emails? What are the variables that I can use for my Website Builder shopping cart's order notification emails?