Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- How do I set my .CA registrant settings?
Registrants of .CA domains must meet certain Canadian presence requirements. Registrants will be asked to complete their registrant settings upon checkout and agree to CIRA's (the .CA central registry) agreement. You can also set or change these settings from within your Dynadot account. To set up your .CA registrant settings, please follow these steps: Sign in to your Dynadot account. Select "TLD Settings" from the "My Domains" drop-down menu. Select your "Whois Type" from the drop-down menu. Read the CIRA Agreement, then check the box next to "I Accept the CIRA Agreement". Choose the "CIRA Language" from the drop-down menu. Click on the "Submit" button to save your changes.
- How do I enter the intended use for my .SCOT domain?
.SCOT registrants are required to state their intended use of the registered domain name. You will be asked to fill this out on checkout, but you can also set up or change your .SCOT domain's intended use settings within your Dynadot account by following these steps: Sign in to your Dynadot account. Click “My Domains”, then “TLD Settings” from the left-side menu bar. Click on the "SCOT Settings" and enter in your .SCOT intended use information here.
- What are the requirements for registering a .NGO/.ONG domain?
.NGO domains require the registrant to be a valid Non-Governmental Organization or NGO. Below is more information about what that means: The Public Interest Registry (PIR) has worked closely with the global NGO community to develop a validation process for .NGO and .ONG registration. The following seven criteria are used to define an NGO for the purpose of validation: Focused on acting in the public interest: Whether in support of education or health, the environment or human rights, members of the community work for the good of humankind and/or the preservation of the planet and do not promote discrimination or bigotry. Non-profit making/non-profit-focused entities: While many NGOs and ONGs engage in commercial activities or generate revenue in support of their missions, members of the community do not recognize profits or retain earnings. Limited government influence: Recognizing that many NGO and ONG organizations have important interactions with government, not least for reasons of funding (which may include receipt of some government funding in support of their programs) members of the community decide their own policies, direct their own activities and are independent of direct government or political control. Independent actors: Members of the community should not be political parties nor should be a part of any government. Participation in the work of a NGO/ONG is voluntary. Active Organizations: Members of the community are actively pursuing their missions on a regular basis. Structured: Members of the community, whether large or small, operate in a structured manner (e.g., under bylaws, codes of conduct, organizational standards, or other governance structures.) Lawful: Members of the .NGO and .ONG community act with integrity within the bounds of law. Please note that "members of the community" above refers to members of the .NGO and .ONG community. NGOs and ONGs participating as members in this community must certify that they adhere to the above Eligibility Criteria. To view the full requirements, please visit this site. *PIR has determined that organizations formed under the laws of the Peopleâs Republic of China (or any territory thereof) do not meet the criteria "Limited Government Influence" and "Independent Actors." Accordingly, prospective registrants from China and its territories should not register .ngo and .ong bundles as they will not meet PIR's Eligibility Requirements. In the event PIR discovers that a .ngo and .ong bundle is registered by an organization organized under the laws of the Peopleâs Republic of China (or any territory thereof), PIR will delete the registration bundle for failing to meet our Eligibility Requirements.
- Who can register a .CN domain?
Although .CN registrations used to be restricted, now anyone can register a .CN domain. Having said that, there are requirements to register a .CN domain. You also need to commit to the following .CN registration agreement: To comply with laws and regulations related to the Internet networks; To comply with the Procedures and other relevant regulations of competent authorities; To comply with these Rules and other regulations as the domain name dispute resolution policy; To ensure the authenticity, accuracy and integrity of the registration information submitted. Why was my .CN domain deleted?
- What is the Registrant Whois Type when registering a .CA domain?
CIRA, the central registry for .CA has a Canadian Presence Requirement for registrants. Registrants will be asked to complete their .CA registrant settings including selecting a "Registrant Whois Type." If you select a non-individual registrant type, which is any EXCEPT Canadian Citizen, Permanent Resident of Canada, Aboriginal Peoples (individuals or groups) indigenous to Canada, Legal Representative of a Canadian Citizen or Permanent Resident, then your default administrative contact must use a different contact record. If your Whois Type is "Corporation (Canada or Canadian province or territory)," the contact record name must be the full legal name of the corporation and must be followed by the jurisdiction of incorporation (i.e. Canada, Ontario, NWT, …), unless it is obvious from the corporation’s name. For more information, please see CIRA's Canadian Presence Requirements for Registrants.
- How do I add my Membership ID to my .XXX domain?
The central registry for .XXX requires registrants to be members of the Sponsored Community in order for their .XXX domains to resolve. You can still register .XXX domains without a member ID, but you will not be able to create a website on it. To obtain a membership ID, please send an email to the .XXX central registry at [email protected] To add your Membership ID to your .XXX domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and then "TLD Settings" in the drop-down. Click on the "XXX Settings" link. Enter your ID number In the "XXX Member ID" box. Press the "Set" button to save your changes. After you have completed those steps, you MUST update your contact settings for the .XXX domain. Go back to "My Domains" in the left-side menu bar and "Manage Domains" in the drop-down. Check the box next to your .XXX domain name(s) and click on the "Bulk Action" button. Choose "Contacts" from the "Bulk Action" list. Select your contacts records. Press the "Submit" button to save your changes.
- Why do I have to enter a "Registrant" for .PH domains?
dotPH, the central registry of .PH requires that a registrant is set when a domain is registered. This registrant cannot be changed later through the Dynadot control panel. Instead, you must fill out a change of ownership form and submit it to dotPH. The modification is currently free, although dotPH may change this in the future. If you want to change the email contact associated with the .PH domain, you will also need to fill out the form.
- Why do I have to enter a "Registrant" for .UK domains?
Nominet, the central registry for .UK requires that a "registrant" contact in the UK is set when a domain is registered. This registrant cannot be changed later through your Dynadot account. Instead, you will need to create an account with Nominet using the email address you registered your .UK domain with. From there, you can make changes to the registrant information (there may be a fee). A valid registrant name requires a minimum of 4 characters. If you are registering a .UK domain you have rights to, you will need to enter the same registrant name that you used for your .CO.UK, .ORG.UK, or .ME.UK.
- How do I set my .CN domain settings?
To set your CN domain settings, please follow these steps: Sign in to your Dynadot account. Select "TLD Settings" from the "Domains" drop-down menu. Click on the "CN Domain Settings" link on the right-hand side of the page. Enter your information in the provided form. Click on the "Submit" button to save your changes. NOTE: The .CN central registry requires additional information and documentation to set the name servers for .CN domains. You will also be asked to submit photo copies of your ID or Business License, which should match your default registrant information entered under the .CN domain settings.
- What are the requirements to register a .UK domain?
You will be asked to enter a registrant for your .UK domain during the checkout process. Please note that this registrant cannot be changed later through your Dynadot account. You will have to change it through Nominet, the .UK registry, and they charge a fee.