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Help>Account Management>Name Server Settings

    Name Server Settings

    • Why is my website offline?

      There are many reasons why you may not be able to see your website. The majority of these reasons fall into these four categories: If you recently set your name servers, your settings may not have propagated yet. You can do an IP lookup in your Dynadot account to see if your new name server settings have been propagated through the system. If they haven't propagated yet, you'll see a "name servers misconfigured" error. The website or the old name server settings for your domain are cached. If you aren't getting the "name servers misconfigured" error in your IP lookup, you can try refreshing your site a few times. If that doesn't work, you can try clearing your cache (click on "cache" above for more information & browser instructions). Your web host has not set up their name servers to handle web requests for your domain yet. We recommend contacting your web host about the issue. You have ordered a web hosting package for a domain name from us, but did not register the actual domain name. If you ordered either VPS Hosting or Email Hosting from us, but did not register the domain name at any domain registrar, you will not be able to see your website until you register the actual domain name. When you order VPS or Email Hosting from us, there is a place to enter the domain name the hosting is for. Entering the domain name here does not register it for you. You must already own the domain or register it at the same time. You need both the domain name and a web hosting plan to build a website. Basically, a domain name is like a mailing address while a web hosting plan provides the actual land space or "lot" at that address. You need both to get your website online.

    • How do I set up email forwarding?

      Every domain registered at Dynadot comes with free email forwarding as well as free domain parking, DNS settings, domain forwarding, ownership changes, and our free website builder! Email forwarding allows you to receive email to an address on your domain name, for example, email@yourdomain.com. The email is forwarded to an existing email such as your Gmail, Yahoo, Hotmail, or other email. To set up email forwarding for your domain, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to your domain name(s) and then click on the "Name Servers" icon. Click on the "Email Forwarding" tab. Select the radio button next to the "Specify email aliases and forward them to already existing email addresses" option. Enter in the email address you want for your domain email in the "Username" column (you do not need to enter the full email address such as email@yourdomain.com, only the "email" part should be entered from this example). Enter an existing email address that you want your email forwarded to in the "Existing Email Address" column. Click on the "Save Email Settings" button to save your changes. You can specify up to 10 different email addresses to have forwarded. If you want to have catch all email forwarding, enter a * as the email username. There are also some additional limits to our email forwarding. Want to get email for your domain without any limits that doesn't have to be forwarded? Check out our Email Hosting or Website Builder Business Plan.

    • How can I remove or disable domain forwarding?

      You must update your settings to remove or disable domain forwarding. For example, you can change your settings to our domain parking feature or set name servers, and they will override domain forwarding.

    • How do I create a CNAME?

      A CNAME record is short-hand for Canonical Name record, which allows you to assign a domain or subdomain to another address or hostname. CNAME records should only be used if you can't use an A record. To create a CNAME, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to the domain name(s) and click on the "Name Servers" icon. Click on the "DNS" tab. Under the "Domain Record (required)" field, select "Forward" as the type and enter "http://www.yourdomainname.com" as the "Target Host". Under the "Subdomain Record (optional)" field, enter "www" as the subdomain, select "CNAME" as the record type and enter the CNAME record given to you. Click on the "Save DNS" button to save your changes. Your settings should look similar to what is shown here: Advanced Dynadot DNS Example Please be aware that it might take some time for your changes to propagate. A CNAME may be necessary for your domain to work with the following: Blogger, Blogspot, TypePad, iweb, MobileMe, zenfolio, ning.

    • Are there limits to email forwarding?

      Yes, there are a couple of different limits to our email forwarding: You can specify up to 10 domain emails to be forwarded. We will forward up to 500 emails per day for your domain name. Any emails above that limit will not be accepted by our email forwarding server. The email will either bounce or be delayed until you are under your 500 email limit again. You cannot respond using your domain email address as this is only a forwarding service, meaning you can only receive emails to your domain email address. You can only use our email forwarding if you are using our name servers. If you are using someone else's name servers, you will need to set up your email forwarding settings on those name servers. Want access to unlimited email addresses for your domain without any limits? Check out our Email Hosting or Website Builder Business Plan.

    • How do I forward to an IDN or URL with non-Latin characters?

      If you want to forward or stealth forward your domain to an Internationalized Domain Name (IDN) or a URL with non-Latin characters (beyond the domain name), the set up is slightly different. International Domains & Extensions If you want to forward your domain to a IDN or a domain name registered on an international domain extension, you need to use punycode to specify the link. Punycode is the ASCII representation of an international domain name or domain extension. The punycode of your domain is listed underneath the domain name when you sign in to your Dynadot account under "Manage" in the "Domains" drop-down. For example, if your domain is www.SanJosé.com, you would need to enter the following in our "Webpage to Forward to" section: http://www.xn--sanjos-gva.com. International Characters in URL If you want to forward to a domain name that uses ASCII characters, but the full link you want to forward to has non-ASCII characters in it, you do not need to use punycode. Instead, you will need to set your browser to the correct character encoding* and then copy the link directly from your browser. You can use any character encoding you want, including Chinese Big-5, Japanese Shift-Jis, or Russian. When entering your URL, make sure your browser is displaying the page in the encoding you want to use otherwise the web browser will send us your URL in the wrong format. For example, if you want to forward your domain to http://www.mydomain.com/?keyword=José, you would need to set your browser encoding to ISO Latin 1 and then copy the full link into the "Webpage to Forward to" section. *To set your browser's character encoding for Chrome, Firefox, and Safari, go to "View" in the browser's menu bar at the top. Then click on "Encoding" for Chrome or "Text Encoding" for Firefox and Safari. You will see a list of different character encoding options to choose from. IDN + International URL Characters If you're looking at a combo domain where the domain name and/or extension is non-ASCII and there are non-ASCII characters after the domain name, you will need to use a combination of the instructions above. Basically, you will need to enter the domain name using punycode. Then, you will need to copy the rest of the link from your browser with it set to the correct character encoding. For example, if your domain is www.SanJosé.com/?keyword=José, then you would need to enter http://www.xn--sanjos-gva.com/?keyword=José into the "Webpage to Forward to" section having copied the "/?keyword=José" part of the link from your browser with its encoding set to ISO Latin 1.

    • How do I register my own name servers (glue records)?

      To create your own name servers for a domain registered at Dynadot, please follow these steps: Sign in to your Dynadot account. Select "Name Servers" from the "Domains" drop-down menu. Click on the blue "Register a domain name server" link. Enter the host name (ns1.mydomain.com, for example) in the text box labeled "Host Name". Enter the IP address for the name server in the text box labeled "IP Address". Click on the "Submit" button to save your changes. You can submit either an IPv4 or IPv6 IP address (except .WS domains do not support IPv6 addresses). You can also set multiple IP addresses. Also, please remember to configure your name servers with the corresponding A records. Glue records associate a hostname with an IP address. They are needed when you want to set your domain's name servers to a hostname that is a subdomain of your domain.

    • Can I set up email forwarding if I am using stealth forwarding?

      Yes! Stealth forwarding is completely separate from our email forwarding; the two do not have any affect on each other. For this reason, setting up your 10 free email aliases is no different whether you're using our name servers, forwarding your domain, or stealth forwarding your domain. Our email forwarding allows you to set up to 10 email addresses on your domain name, for example, email@yourdomain.com. You can then have any email sent to your domain email addresses forwarded to an existing email address such as your Gmail, Yahoo, Hotmail, or other email. Since the email is being forwarded, you cannot respond using your domain email. Unfortunately, it's not quite as "stealth" as your website using stealth forwarding. Learn how to set up email forwarding Want to get email for your domain without having to forward it? Check out our Email Hosting or Website Builder Business Plan.

    • How do I set up DNSSEC?

      To use the Domain Name System Security Extensions (DNSSEC), please follow these steps: Sign in to your Dynadot account. Set your name servers. After setting your name servers, select "Manage" from the "Domains" drop-down menu. Under the domain name column, click on your domain name (which should be a link). This should load the "Edit [yourdomainname]" page. Find the "Domain DNSSEC" section. To add new DNSSEC record, look at Option 1. Enter your DNSSEC values in the provided text boxes, and then click the "Set DNSSEC Record" button to save your changes. If you have already entered the DNSSEC record for another domain and would like to re-use them, look at Option 2. Choose the DNSSEC record from the drop down menus (you can choose up to 3 different DNSSEC records), and then click the "Set DNSSEC Records" button to save your changes. NOTE: Dynadot's name servers for service such as domain forwarding, parking, DNS, and Email Hosting are NOT configured for DNSSEC. You can configure DNSSEC for our VPS Hosting.

    • I set the name servers for my .NGO domain, so how come my .ONG domain is not working?

      If you are using Dynadot's name servers, your .ONG domain will not resolve properly. There are two ways to solve this problem: Use a third party's name servers Set your own custom name servers (also known as glue records) If you want to forward your .NGO and .ONG domains to another domain, such as your .ORG, you can do this by using third party name servers. We recommend CloudFlare, as they offer a free plan that will help you accomplish this.

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