- What happens if my Website Builder plan expires?
If you have either the Basic, Pro or Business plan with our Website Builder and you let it expire, it will revert back to the free version. Renewing your Website Builder will ensure you can continue to access the premium features and tools available on these plans. If your Website Builder plan expires and you had more than one page on your website (which is what the free version allows), our system will only show the first page on your website. The additional pages will not be deleted, but you will not be able to show them on your website without upgrading your plan. Any search bars you have added to your website will still show, but they will not return any results. Any additional code you have added to your website will be removed and your footer and favicon will be replaced. For Business plans that expire, you will no longer be able to access your email. Any emails sent to your email address will be stored for one month after your plan's expiration. NOTE: The free Website Builder plan never expires.
- How do I send the order refunded email notification from within your Website Builder's shopping cart?
When you refund a customer's order from within your Website Builder shopping cart editor, you will be given the option to send out a order refunded email to them. To send your customer an "order refunded" email, please follow these steps: Go to the orders section of your shopping cart editor. Click on the order that you want to cancel. Click on the "Cancel" button. Check off the "Send a notification email to the customer" box. Click "Confirm" to cancel the order and send an order cancelled email to your customer. How do I edit my shopping cart's automatic order emails? What are the variables that I can use for my Website Builder shopping cart's order notification emails? What is the difference between refunding an order and cancelling an order?
- How do I set my Website Builder plan to auto-renew?
All of Dynadot's Website Builder plans are defaulted to auto-renew. However, in order to make sure your plan successfully auto-renews, you will need to set a payment method. If you have turned your auto-renew off, please follow these steps to turn it back on: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on either "manual renew" or "auto-renew" under the website builder you would like to auto-renew. Click on the "turn on auto-renew" button at the top of the page. If you see "turn off auto-renew" instead, then auto-renew is already on. You should see payment information appear below after you turn on auto-renew. You will need to choose a payment method to ensure your auto-renewal is successful.* Renewing your Website Builder will ensure you can continue to access our premium features and tools. If your Website Builder plan expires, it will revert back to the free version and you will need to upgrade your plan to gain access to the premium features and tools again. Find out more about what happens if your Website Builder plan expires. *If you choose account credit, you will need to ensure you have enough available to cover the renewal. You also need to have account credit in the same currency as your preferred currency. If you choose credit card, you need to make sure your card is not expired.
- How do I turn off auto-renew for my Website Builder plan?
All of Dynadot's Website Builder plans are defaulted to auto-renew. You can turn this off by following these steps: Sign in to your Dynadot account. Select "My Websites" from the left-side menu bar. Click on the "auto-renew yearly" link next to the website builder you want to turn off auto-renew. Select "Manual Renew" from the top drop-down menu. Press the "Save" button to save your changes. NOTE: If you want to continue using the same plan, you will need to manually renew your Website Builder. Failure to do so will revert your plan back to the free version and you will no longer be able to use our premium features and tools, including email (for the Business plan). If you have more than one page on your website, our system will only show the first page on your website.
- Do you place advertisements on websites using your web hosting or website builder plans?
No, we do not place any ads or banners on websites that use either our VPS Hosting or Email Hosting plans. We also do not place any ads on any of our Website Builder plans, including our free five page plan. If you are using our free one page hosting available through our name server settings (which may no longer be available in some accounts), then we do place advertisements on your website.
- How do I publish the website I created in your Website Builder?
Our Website Builder offers you easy-to-use, intuitive tools to create the website of your dreams! Best of all, the first page is completely free! Once you're ready to show your website off to the world, all you need to do to make it accessible to others is publish it. To publish the website you created with our Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the Website Builder you want to publish. Press the "Publish" button on the left-hand tool bar. Your website can always be found at the following link (once you replace the "YourNumberHere" with the "Site Builder ID" listed under the "Website Builder" tab): https://sitebuilderYourNumberHere.dynadot.com You can also set a custom subdomain or connect a domain in your account for your website address. Please note that as you make changes to your website in our Website Builder, you will need hit "publish" to make those changes live on your site. This allows you to make changes without having them immediately show up on your live website.
- How do I receive payments from my sales from my website builder shopping cart?
First, you need to have a business plan in order to use our shopping cart. We have partnered with Stripe to provide you with an easy way to accept payments. Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Shopping Cart" (the one that looks like a cart) on the left-hand tool bar. Select the "Payments Tab" and click the blue "connect stripe" button. Enter in all the required information and click the "Authorize access to this account" button on the bottom of the page. (Click the cancel button to go back to your homepage) You are now all set to receive payments. (You can enable test order on the payments tab to test the checkout process and make sure it works) For more information about how to set-up Stripe, read this.
- How do I change the font, color, and size of my website's navigation in your Website Builder?
Your navigation is located under your website title and lists and links to the other pages on your website. To change the font, size, color, and more of your website's navigation text in our Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Design" icon (the one that looks like a paint brush) on the left-hand tool bar. Under the "Navigation" section of our style editor, you'll see both "Links" and "Link Active." Editing "Links" will make changes to your entire navigation, while editing "Link Active" will make changes to which ever page the user is currently on - the active page (only the color can be changed for an active link). Click on "Links" and our editor will allow you to change the text color, font, size, weight (light, normal, bold), style (normal, italic, oblique), decoration (normal, underlined), letter spacing, and allow you to easily "transform" your text into all uppercase, all lowercase, and all first letter capitalization. If you want to set your active link to another color to make it stand out, click on "Link Active" and set the color you want. With both editors, you should see your changes show as you make them. To save your changes, simply click out of the editor and then click "Save" at the top of the page. How do I add pages to my Website Builder? How do I change the name of a page on my website in your Website Builder? How do I change the order of the pages in my website's navigation on your Website Builder?
- How do I give someone access to edit my Website Builder?
Our Website Builder's business plan allows you to create a separate log in for someone to edit your website. This is a great tool if you would like a designer or employee to make changes to your site while keeping your personal account information private. To give someone access to edit your Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Make note of your Site Builder ID # under the "Website" column. Click on the "edit" link next to the website builder you want to use. Click on the "Settings" icon (the one that looks like a gear) on the left-hand tool bar. Next, click on the "Email" tab. Click on the user you'd like to give editing privileges to. If you need to create a new user, follow the instructions to create a personal email address, and then click on the user you just created. At the bottom of the page, check the box under "Website Builder" that says, "Editing capabilities. No access to "Domain" or "Email" sections." Save your settings. Refer back to your site builder number you took note of earlier, and enter it the space that says "YourNumberHere" in the link below: https://sitebuilderYourNumberHere.dynadot.com/edit/edit.html You can give this link to the users you want to edit your site. They will need to use their personal email address and password to log in.
- How can I customize my Website Builder's subdomain?
To customize your Website Builder's subdomain, please follow these steps: Sign in to your Dynadot account. Select "My Websites" from the left-side menu bar. Click on the "edit" link next to the website builder you want to customize. Click on the "Settings" icon on the left-hand tool bar. Click on the "Domain" tab. Enter your custom subdomain under the "Use a subdomain of Dynadot.com" section. Click on the "Apply" button to save your changes. Want to add a custom domain to your Website Builder instead? Search for your dream domain, register it in your account, and then connect the domain to your Website Builder.