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  • How do I refund a customer's order within your Website Builder's shopping cart editor?

    Our Website Builder shopping cart makes it easy to manage your orders. The shopping cart is available with our Website Builder Business plan. There are two ways to refund a customer's order. If you have not yet shipped or fulfilled the customer's order, you simply need to cancel it and it will be automatically refunded in full. If the order has already been fulfilled and/or the refund is for a return, then you can follow the steps below to refund the order: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the orders tab. Pending orders will be the default selection when you land on this page. If the order is not listed here, use the drop down to select "All Orders." Click on the order you want to refund. Click on the "refund" button. There is a "refund" box where you can enter the amount that will be refunded. This allows you to control the amount of refund you are giving the customer. If you want to send out an "order refunded" email to your customer, make sure you check off "send a notification email to the customer." Click "Confirm" to refund the order or "Cancel" to cancel the cancel the refund. Once you have confirmed the refund, our system will autoamtically refund the customer for the amount you entered. What is the difference between refunding an order and cancelling an order?

  • Do you have any example websites from your Website Builder?

    Thanks for asking! We certainly do have a few great examples of what you can do with our Website Builder. Check them out below: Silicon Valley Partners www.svpartners.com Investment banking & financial management website Grape & Grain www.grapeandgrainbar.com Neighborhood craft beer and wine bar Villa Marbella www.villamarbella.com Vacation home rental in Puerto Vallarta, Mexico

  • How do I set a signature for my email on your Website Builder?

    Our Website Builder's business plan has email built right in! Our email platform is easy to use and offers you the ability to set folders, access shared mailboxes, forward your email, and create a signature. To create your email signature, please follow these steps: Sign in to your website builder email. Click on the "Settings" icon (the one that looks like a gear) in the top-right corner of the page. Under "Mailbox Info," you'll see a box labeled "Signature." Type in the signature you want to show automatically at the bottom of emails you send. Please note that this area does not allow HTML tags or other coding. Click "Save" below to save your signature. You should see your signature show up when you hit "Compose" to create a new email and when you respond or forward emails. How do I create email addresses in my Website Builder business plan?

  • How do I add different options or variants of the same product to my Website Builder shopping cart?

    Our Website Builder shopping cart makes it easy to sell different forms of the same product. For example, you can add different sizes and colors for a t-shirt. You can add this to your product from within our shopping cart editor in our variants section. To add options and variants to your product: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Shopping Cart" (the one that looks like a cart) on the left-hand tool bar. Select the "Inventory" tab and select the product you want to add a variant to or click on "Add Product" to add a new product. Under the variants section, you will see two options: Add Option and Add Variant. Before you can add a variant of your product, you must first add an option. In the example above, you would need to add color as your option. Click the "Add Option" button and enter the option you want to add and the default value. Once you click save, the option you added will show along the top row along with the product's SKU, Price, Stock, Weight, Dimensions, and whether it's hidden or visible. Once you've added your product options, click on "Add Variant". This will create another product row where you can adjust the options available. For example, the top row can represent a red t-shirt and the next row down can represent a white t-shirt. To adjust the options for your variant, click on the Edit button or to delete it, click the trash button. Click the "Save" button on the top left on the screen to finalize your changes. To view your options on the product page: From within your Website Builder editor, go to your product page. Hover over your product and click "Open Product". You should now see your options on this page in a drop down menu. What is the difference between a variant and an option in our Website Builder shopping cart editor?

  • What payment methods can be accepted by your Website Builder's e-commerce shopping cart?

    Our Website Builder's e-commerce shopping cart uses Stripe as its payment processor. Stripe currently accepts Visa, MasterCard, American Express, Discover, and Diners Club payments from customers worldwide. You can also choose to accept Bitcoin payments through Stripe. This can be activated within your Stripe account. Please note that this help file is only referring to our shopping cart feature within our Website Builder Business plan. To see what payment methods Dynadot accepts, visit our payment options page.

  • What is your Website Builder shopping cart?

    Our Website Builder shopping cart is a built-in e-commerce solution that is perfect for businesses who want to start their online store with ease. Our shopping cart is available through our Business plan, which also offers businesses unlimited pages, SEO tools, mobile optimization, custom email, and more. Our shopping cart makes it easy to add and manage products, keep track of orders and shipping, and it even automatically sends custom order notifications to customers. Check out our shopping cart FAQs to find out more!

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