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Website Builder

  • How do I refund a customer's order within your Website Builder's shopping cart editor?

    Our Website Builder shopping cart makes it easy to manage your orders. The shopping cart is available with our Website Builder Business plan. There are two ways to refund a customer's order. If you have not yet shipped or fulfilled the customer's order, you simply need to cancel it and it will be automatically refunded in full. If the order has already been fulfilled and/or the refund is for a return, then you can follow the steps below to refund the order: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the orders tab. Pending orders will be the default selection when you land on this page. If the order is not listed here, use the drop down to select "All Orders." Click on the order you want to refund. Click on the "refund" button. There is a "refund" box where you can enter the amount that will be refunded. This allows you to control the amount of refund you are giving the customer. If you want to send out an "order refunded" email to your customer, make sure you check off "send a notification email to the customer." Click "Confirm" to refund the order or "Cancel" to cancel the cancel the refund. Once you have confirmed the refund, our system will autoamtically refund the customer for the amount you entered. What is the difference between refunding an order and cancelling an order?

  • How do I change the URL of a page on my Website Builder?

    A page URL can only be changed if you have upgraded to our Website Builder Pro or Business plan. The way that we set page URLs is by matching the URL to the page title you enter when you create a page. This is the default even if you have an upgraded plan (you just have the opportunity to edit it). Before you edit your page URL, consider whether this will cause any links to this page to break. If you have an upgraded plan, follow these instructions to edit your page URL: Sign in to your Dynadot account. Click on the "Website Builder" tab on the main menu. Click on the "edit" link next to the Website Builder you want to use. Click on the "Page" icon (the one that looks like a piece of paper) on the left-hand tool bar. Click on the page whose URL you'd like to change. Enter your desired new page URL under "URL". Hit "Save" at the top to save your changes. If you have not upgraded, you can consider adding a new page and setting the title to match the URL you want. Then, simply change the page title after you save your new page if you want a different title.

  • How do I add a video to my Website Builder?

    To add video to your Website Builder, please follow these steps: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click on the "Add" icon on the left-hand tool bar. Click and drag the "Video" icon to the section you want it to appear on the page. After you have placed it, the "Video Settings" box will pop-up. Paste the URL of the video you would like to embed. You can also choose to upload a custom thumbnail of the video if you want (it will need to be uploaded in as an image file). Click on the "Save" button. Your video will appear where you added it on the page. Click on the "Save" button at the top-left of the page to save all your changes. NOTE: We only support YouTube and Vimeo videos at this time. Once your video appears on your Website Builder, you can edit it by following these steps: To replace the video or change your video's custom thumbnail, click on the "Settings" icon that appears in the top-right corner of the video. To move the video, click on the "Move" icon that appears in the top-right corner of the video. To remove the video, click on the "Trash" icon that appears in the top-right corner of the video. Want to make other changes to your Website Builder? Learn how to add images, audio/music and more text.

  • How do I add products to my Website Builder shopping cart?

    Our Website Builder shopping cart makes it easy to add and manage products from within our editor. There are easy two ways to add products: Add products directly to your product page: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. If you don't already have a specified product page, click the "Pages" tab (it is shaped like a sheet of paper) and click "Add Page" on the top left. Select "Product" as the page type and click "Save & Edit" on the top left. You will now have a product page which is set up to show the products in your inventory. From your product page, click on "click to add product" to add your products. Here you can enter your product's name, a description, and images. Under the "Variants" section, you can click to set a SKU (our system will auto generate one, but it can be edited), price, stock, weight, and dimensions. You can also use the toggle to keep your product hidden until you're ready for it to show on your products page. Use the "Add Option" button to add product options such as size or color. Then click on "Add Variants" to add variations of your product in those sizes and/or colors. For example, if you added the option for the color red, you can add a variant and make that variant of your product red. Under the "Manage" section, you can select where you want your product to show on your website. Since you added the product from a certain page, this will be the default, but you can change it using the drop down menu. (Only product pages can be used.) You can customize your product's URL under, "Product URL". Please note that this should be set and then not changed or links to your product pages will break. The page's URL was set when the page was created and is also recommended not to be changed. Click the "Save" button on the top left on the screen to finalize your changes. Add products within the shopping cart editor: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click on the "Shopping Cart" (the one that looks like a cart) on the left-hand tool bar. Select the "Inventory" tab and click "Add Product". The add product screen will be the same as the one you see in the instructions above. Follow instructions 8-15 above to add your product's details. Don't forget to click the "Save" button when you're done. How do I remove a product from my inventory? What do I do if my products aren't showing up? What is the difference between a variant and an option in our Website Builder shopping cart editor? Please note that to gain access to our Website Builder shopping cart, you must have our business plan.

  • Do you have any example websites from your Website Builder?

    Thanks for asking! We certainly do have a few great examples of what you can do with our Website Builder. Check them out below: Silicon Valley Partners www.svpartners.com Investment banking & financial management website Grape & Grain www.grapeandgrainbar.com Neighborhood craft beer and wine bar Villa Marbella www.villamarbella.com Vacation home rental in Puerto Vallarta, Mexico

  • How do I add more text to my Website Builder?

    To add more text to your Website Builder, please follow these steps: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click on the "Add" icon on the left-hand tool bar. Click and drag the "Text" icon to the section you want it to appear on the page. After you have placed it and clicked in the box to type, some text options will appear above your text box. Please note that you will need to click on the "Design" icon to set the font, color, size and more for your content. Click on the "Save" button at the top left of the page to save all your changes. Learn how to move your text box or remove a text box from your website builder. Want to make other changes to your Website Builder? Learn how to add images, audio/music and video.

  • How do I set a signature for my email on your Website Builder?

    Our Website Builder's business plan has email built right in! Our email platform is easy to use and offers you the ability to set folders, access shared mailboxes, forward your email, and create a signature. To create your email signature, please follow these steps: Sign in to your website builder email. Click on the "Settings" icon (the one that looks like a gear) in the top-right corner of the page. Under "Mailbox Info," you'll see a box labeled "Signature." Type in the signature you want to show automatically at the bottom of emails you send. Please note that this area does not allow HTML tags or other coding. Click "Save" below to save your signature. You should see your signature show up when you hit "Compose" to create a new email and when you respond or forward emails. How do I create email addresses in my Website Builder business plan?

  • How do I add different options or variants of the same product to my Website Builder shopping cart?

    Our Website Builder shopping cart makes it easy to sell different forms of the same product. For example, you can add different sizes and colors for a t-shirt. You can add this to your product from within our shopping cart editor in our variants section. To add options and variants to your product: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click on the "Shopping Cart" (the one that looks like a cart) on the left-hand tool bar. Select the "Inventory" tab and select the product you want to add a variant to or click on "Add Product" to add a new product. Under the variants section, you will see two options: Add Option and Add Variant. Before you can add a variant of your product, you must first add an option. In the example above, you would need to add color as your option. Click the "Add Option" button and enter the option you want to add and the default value. Once you click save, the option you added will show along the top row along with the product's SKU, Price, Stock, Weight, Dimensions, and whether it's hidden or visible. Once you've added your product options, click on "Add Variant". This will create another product row where you can adjust the options available. For example, the top row can represent a red t-shirt and the next row down can represent a white t-shirt. To adjust the options for your variant, click on the Edit button or to delete it, click the trash button. Click the "Save" button on the top left on the screen to finalize your changes. To view your options on the product page: From within your Website Builder editor, go to your product page. Hover over your product and click "Open Product". You should now see your options on this page in a drop down menu. What is the difference between a variant and an option in our Website Builder shopping cart editor?

  • What payment methods can be accepted by your Website Builder's e-commerce shopping cart?

    Our Website Builder's e-commerce shopping cart uses Stripe as its payment processor. Stripe currently accepts Visa, MasterCard, American Express, Discover, and Diners Club payments from customers worldwide. You can also choose to accept Bitcoin payments through Stripe. This can be activated within your Stripe account. Please note that this help file is only referring to our shopping cart feature within our Website Builder Business plan. To see what payment methods Dynadot accepts, visit our payment options page.

  • What happens if my Website Builder plan expires?

    If you have either the Pro or Business plan with our Website Builder and you let it expire, it will revert back to the free version. Renewing your Website Builder will ensure you can continue to access the premium features and tools available on these plans. If your Website Builder plan expires and you had more than five pages on your website (which is what the free version allows), our system will only show the first five pages on your website. The additional pages will not be deleted, but you will not be able to show them on your website without upgrading your plan. Any search bars you have added to your website will still show, but they will not return any results. Any additional code you have added to your website will be removed and your footer and favicon will be replaced. For Business plans that expire, you will no longer be able to access your email. Any emails sent to your email address will be stored for one month after your plan's expiration. NOTE: The free Website Builder plan never expires.

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