Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Marketplace

  • Why is my domain in "Buy Lock" status?

    When you purchase a domain through our Domain Marketplace, our system automatically places it in "Buy Lock" status for 30 days. The domain can still be used during this time, i.e. you can still set your name servers, DNS, etc. However, you will not be able to move the domain to another Dynadot account or transfer the domain to another domain registrar. The reason for this lock is to prevent fraud. This lock helps protect our sellers from not being compensated for their domain and then losing the domain because the buyer transferred it out. After the 30-day period has passed, the "Buy Lock" will automatically be removed. NOTE: This is different than the "Auction Lock" that is placed on Expired Auction domains.

  • How does buying a domain using the Make Offer system work?

    If you are not signed in to your Dynadot account, or do not have one yet: After choosing the domain you are interested in, you will be taken to the Make Offer screen. If the seller proposes a counter-offer, you will be notified via email. If the seller accepts your offer, you will be notified via email. The seller will finalize the sale, and another email will be sent to you; this email will contain the checkout link you will use to add the domain to your cart. Once you receive the link, you will need to follow the steps to checkout (if you do not have a Dynadot account yet, you will be prompted to create one). After the order is complete the domain will stay on a "Buy Lock" status for 30 days. This prevents the buyer from moving the domain to another Dynadot account or transferring the domain to another domain registrar. After the 30-day period has passed, the "Buy Lock" will automatically be removed. If you are the buyer, and you are signed in to your Dynadot account, the process will be the same as above, but you will be able to access the chat through your Dynadot control panel. To do so: Click My Marketplace in the left-side menu bar. Click Offers In/Out.

  • How do I edit my Marketplace listing?

    Our Marketplace is the place to buy and sell domains! When you set your domain for sale, our system will automatically default it to "make offer." You can edit your Marketplace listing to add more information about your domain - including setting its price. To do so, please follow these steps: Sign in to your Dynadot account. Open the "Aftermarket" menu in the left-side menu bar and select the "My Marketplace" option . Click on the link under the "Settings" column. You will be able to edit the following information: category, subcategory, price, description, and whether it includes a website. To set the price, you will need to first unlock your account. Press the "Save" button to save your changes. Learn how to view your Marketplace listing Learn how to close your Marketplace listing

  • How does selling a domain using the Make Offer system work?

    1. First, you would need to create your listing. 2. When a potential buyer sends you an offer, a chat will be created between you and them. 3. You will be able to view your chats by clicking My Marketplace in the left-side menu bar, then clicking Offers In/Out from the dropdown. 4. If you do not like the initial offer, you can choose to send a counter-offer. 5. Once you have agreed on a price, you will be prompted to finalize the sale by unlocking your account and selecting the currency for the order. 6. The link will be sent to the buyer, and you will be sent an email to notify you once the buyer has submitted the order. All messages can be access through your Dynadot control panel.

  • How do I list my domain for sale in your Marketplace?

    Our Marketplace is the place to buy and sell domains! Setting your domain for sale is easy. You just need to follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you wish to list for sale. Select "Sell Domain" from the "Bulk Action" drop-down menu. Select "Marketplace" from the drop-down menu and click the "Save Settings" button. Your domain will be defaulted to "make offer" for the listing. If you want to set a certain price and set a category and/or subcategory, you can edit your listing under the "My Marketplace" menu. You can also add website and description details here. IMPORTANT: Dynadot marketplace commission fee is 5% of the sold price. There is no listing fee at this time. The processing period will take 6-10 days. The listing may be put on pending sale status while we wait for the payment to clear, up to 5 days. Domain sale proceeds are given in account credit by default. This credit can be used as payment for any future orders placed at Dynadot. Dynadot now supports Payouts. Looking for your next domain name? Enter keywords into our domain suggestion tool and discover quality domains that are available for registration.

  • What is the "Domain Sale" process for your Marketplace?

    Our Marketplace has many domains listed for sale. Our "Domain Sale" process is structured to help potential buyers purchase the domain they want immediately without the hassle of contacting the seller directly. This benefits the seller too since it helps them sell more domains with less work. Here's how it works: A seller lists a domain for sale at a specific price in our Marketplace. An interested buyer sees this domain for sale and decides to buy it. He/she adds the domain to their shopping cart, checks out, and submits payment. Our system automatically moves the domain to the buyer's Dynadot account so they can use the domain immediately. The domain will stay on a "Buy Lock" status for 30 days. This prevents the buyer from moving the domain to another Dynadot account or transferring the domain to another domain registrar. The sale proceeds are credited to the seller's Dynadot account (minus a 5% Marketplace commission fee) after the processing period ends. NOTE: Dynadot marketplace commission fee is 5% of the sold price. There is no listing fee at this time. The processing period will take 6-10 days. The sale proceeds are credited as Dynadot account credit, but can be paid out on request. What other ways can you earn on Dynadot? Participate in our Refer-a-Friend program. Earn $5 for every friend you refer to Dynadot, and your friends earn $5 too! Join our affiliate program. Advertise Dynadot on your website and earn commission.

  • What is a domain marketplace?

    A domain marketplace is a platform where you can buy and sell domains. Sellers can list their domains for sale at a certain price or at "make offer" and buyers can either purchase or make an offer on a domain they want. Domain marketplaces can be a great way to find a good domain name that you won't be able to find by doing a simple domain search. The prices are higher in a domain marketplace, but they vary depending on the value of a domain. Ready to find your next great domain? Check out our domain marketplace or learn how to list your domains for sale in it. We also have two other great places to find domains: Expired Auctions and Backorders.

  • Why do backorders for Afilias TLDs have two pricing tiers?

    The following information only apply to backorders for Afilias TLDs Afilias has drastically increased the backorder cost for their TLDs. Dynadot wants to continue offering low pricing to customers through the two pricing tiers. High priority pricing level: We will attempt to catch the domain before they release. Low priority pricing level: We will attempt to catch the domain right when they release. The default pricing tier for each domain is our recommendation based on the EstiBot value. However, customers have the option to switch from high priority to lower priority pricing level and vice versa using the toggle. The starting price should reflect the change. All rules regarding backorder requests remain the same.

  • What is a Marketplace domain?

    The Dynadot domain marketplace is the perfect place to buy and sell domains! A Marketplace domain is a domain name for sale by another Dynadot customer. The seller has the option to list the domain for a price or for "make offer." A buyer can then purchase a Marketplace domain at the price set by the seller or make an offer to the seller to begin the purchase process. Looking to sell? Learn how to list your domain for sale.

  • I've listed my domain for sale on Dynadot's Marketplace, how do I use the "For Sale" landing page?

    Our new "For Sale" landing page is a great tool to help sell your domains! Setting your domain to use it is easy - just follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name you wish to set to the landing page. Select "Sell Domain" from the "Bulk Action" drop-down menu. Check the “For sale landing page” option. Please note that this will override any DNS or name server settings currently being used, but the current settings will stay saved in your Dynadot account. You can also set a category, sub-category and description for your domain. Press the "Save Settings" button to set your domain to use the landing page.

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