Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Currency & Payment Options

  • How do I know if I have account credit?

    To view your account credit, please follow these steps: Sign in to your Dynadot account. Your "Summary" page will show your current balance next to the $ icon at the top. Choosing account credit as your payment method is the fastest way to register domains. Want to add account credit to your Dynadot account? Prepay now!

  • What currencies does Dynadot accept?

    Dynadot accepts the following currencies: US Dollars (USD) British Pounds (GBP) Euros (EUR) Chinese Yuan (CNY) Canadian Dollars (CAD) Mexican Pesos (MXN) Brazilian Real Brasileiro (BRL) Indian Rupees (INR) You can select your preferred currency by hovering over USD ($) on the top of our website. You will see British Pound (£), Euro EUR (€), 人民币 CNY (¥), Canadian Dollar CAD (C$), Pesos Mexicanos MXN (MX$), Real Brasileiro BRL (R$), and Indian Rupee INR (Rs.) as options. Once you have selected the currency you want, our website will show all pricing in that currency. If you select GBP as your currency, you will be able to complete your payment using either PayPal or credit card (VISA/Mastercard only). If you select EUR as your currency, you will be able to complete your payment using PayPal, Skrill (Moneybookers), or credit card (VISA/Mastercard only). If you select CNY as your currency, you will be able to complete your payment using Alipay. If you select CAD as your currency, you will be able to complete your payment using either PayPal or credit card (VISA/Mastercard only). If you select MXN as your currency, you will be able to complete your payment using PayPal, eCash, credit card (VISA/Mastercard only), or bank transfers from SPEI, BBVA, Bancomer. If you select BRL as your currency, you will be able to complete your payment using eCash, credit card (VISA/Mastercard, Discover, JCB), or bank transfers from Itau, Banco do Brasil If you select INR as your currency, you will be able to complete your payment using only bank transfers from UPI. NOTE: USD is set as the default currency for all accounts. If you are planning to use any other currency for your preferred payment method, especially if you plan to add account credit in another currency, you need to adjust your default currency settings. If, for example, you have account credit in Euros and wish to use it towards an automatic payment such as an auto-renewal, but your default currency is set to USD, the auto-renewal will not be able to complete. Setting your preferred currency will make sure that it automatically shows when you sign in to your Dynadot account.

  • How do I pay in installments?

    Dynadot supports installment payment plans for marketplace and auction orders. As a buyer, here's how to select this as an option, depending on where you're purchasing the domain from. For Marketplace Domains:If this option is available for the domain you're interested in purchasing, you'll see the options “Buy Now” or “Pay in Installments”. Click the “Pay in Installments” option. Specify your installment term. For Auction Domains:If this option is available for the domain you're interested in purchasing, you'll see “Installment payment option is available for this auction” on the bidding page. From within your account control panel, click "Aftermarket" in the left-side menu bar. Click "Auction Bids". On the "Auction Bids" screen, click the “Set Installment Plan” option. Specify your installment term. NOTE: You can edit the installment term by following those same steps. In order to use the installment plan for auction domains, you must opt into the installment option before the auction ended. Once the auction ends, this option is no longer available. Any installment terms will also be fixed. For Make Offer Sales: Once both you and the seller have agreed on a price using our Make Offer System , you'll see the options “Buy Now” and “Pay in Installments”. After clicking “Pay in Installments”, specify your installment term. To make manual payment(s) on upcoming installments: From within your account control panel, select "Payments" from the left-side menu bar and click "Installments Due" on the right. Select the domain(s) you would like to make payment on. And click 'Make a payment'. Select the number of payment(s) you would like to make (click 'Select All' if you want to pay the domain in full). Then click 'Send to cart'. Autopay options:For user auctions:Please follow these steps (aftermarket autopay is not applicable for marketplace sales. Please follow the separate steps below for instruction to set autopay for marketplace sales on installment payment plan).NOTE: This must be set prior to the order completing. For marketplace sales: From within your account control panel, select "Payments" from the left-side menu bar and click "Installments Due" on the right. Select the domain you would like to make payment on. Click the payment method tab. Select autopay. Select 'ON' then choose your method. Finally save your method. NOTE: You must agree to the terms of the installment payment in order to proceed in any of the above scenarios. The minimum order cost for installment payments is $100 USD. The minimum number of installments is 2. The maximum number of installments is 12. Your initial payment will include the cost of the installment AND an additional 15% down. The sale proceeds are credited to the seller as we receive payments from the buyer, typically on a monthly basis, unless the buyer has chosen to pay the remaining sum earlier. Sales are added to the sellers account as Dynadot account credit, but can be paid out on request. Please note: Expired Auction orders have a max installment limit of 10 months. More information on Installment Payment Plan

  • How do I pay in Chinese CNY/RMB?

    To pay in Chinese RMB/CNY, select "人民币 CNY (¥)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into RMB/CNY. Once you have added an item to your cart, you can select Alipay as your payment method by clicking the "Use Alipay" button on the payment page. Then, after you hit "Submit My Payment" on the submit page, we will provide you with a link to Alipay to complete your order. Please note that if you do not complete your payment through Alipay, your status will remain in "waiting for payment" and your order will not be able to complete. If you are planning to use CNY as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set CNY as your preferred currency in your Dynadot account.

  • How can I see what my pricing level is?

    Dynadot has three different pricing levels: Regular, Bulk, and Super Bulk. Each pricing level is based on your annual spending with us. Both Bulk and Super Bulk pricing offer customers discounted pricing and other benefits. To see what pricing level you have, sign in to your Dynadot account. In the summary page, you can see the type of pricing level you have, under the "Account Info" section. Want to upgrade your pricing level to get immediate discounts and benefits? You can prepay into your account to reach $500/year or $5,000/year. (Your current annual spending total is also listed in the "Info" section under "Total Spending.")

  • What payment methods do you accept?

    We accept payments through the following methods: Credit Card Debit Card Paypal Skrill (Moneybookers) Alipay eCash Bank Wire Money Orders Cashier's Checks Personal Checks We accept payments in the following currencies: US Dollars (USD) Euros (EUR) Chinese Yuan (CNY) Canadian Dollars (CAD) Mexican Pesos (MXN) Real Brasileiro (BRL) You can also pay for orders with account credit once you've added it. If you're planning to spend more than $500 with us, we recommend prepaying into your account to get our discounted bulk pricing or super bulk pricing ($5000 or higher spending required). A list of payment methods (with full details) can also be found on our Payment Options page. NOTE: Not all payment methods can be used with all currencies.

  • How do I set my preferred currency?

    USD is the default currency for all accounts. If you are planning to use a currency other than USD as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments*, you will need to set it up as your preferred currency. To change your preferred currency, please follow these steps: Sign in to your Dynadot account. Select "Account Info" from the "My Info" drop-down menu. Find the "Account Options" section. You will see "Select Your Currency" listed there. Choose the currency you want to use from the drop-down menu. Click on the "Save Options" button to save your changes. *NOTE: We offer the following automatic payments: Domain auto-renew Expired Auction auto-pay Backorder auto-pay Website Builder auto-renew Web Hosting auto-renew What currencies does Dynadot accept?

  • How do I pay in British Pounds (GBP)?

    To pay in British Pounds, select "British Pound GBP (£)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into British Pounds. To complete your payment in British Pounds, you will need to use PayPal. After you add your item to the cart, you can select Paypal as your payment method. After you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use British Pounds as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set British Pounds as your preferred currency In your Dynadot account.

  • How do I know how much I need to prepay to reach the next pricing level?

    Dynadot has three different pricing levels: Regular, Bulk, and Super Bulk. Each pricing level is based on your annual spending with us. Both Bulk and Super Bulk pricing offer customers discounted pricing and other benefits. The easiest way to get to a certain pricing level and immediately reap the benefits is by prepaying into your account. To get to Bulk Pricing, you need to have $500 in annual spending and Super Bulk Pricing requires $5,000 in annual spending. You can see what your annual spending amount is by logging in to your Dynadot account and look at the "Spending in the last year" section directly from the summary page. Then, you can prepay the amount you need to reach either $500/year or $5,000/year. Once your prepay order is complete, you will see your "Price Level" updated under that same "Info" section and you will immediately have access to the discounted pricing and other benefits of that pricing level.

  • How do I select the auto-renew payment method for a group of domains?

    Setting up auto-renew for your domains can ensure you never lose a domain! When auto-renew is set up, our system will take care of the renewal for you 15 days before the domain's expiration date. However, for the auto-renewal to be successful, you must have an up-to-date payment method selected. To select a payment method for a group of domains, please follow these steps: Sign in to your Dynadot account. Click “My Domains”, then “Manage Domains” from the left-side menu bar. Check the boxes next to the domain names for which you want to set the auto-renew payment method. To select all your domains, check the box at the top of the frame. Click "Bulk Action", then select "Renew Options". Select "auto-renew" from the drop-down menu on the new page and choose your currency and payment method. Click "Save Settings" when you are finished. At the moment, there are only two payment types used for auto-renewals. You can choose account credit or a credit card. You will need to make sure your credit card is up-to-date or that you have enough account credit to cover future auto-renewal orders. If we cannot process your payment, then your domain will not be renewed and you will receive an email from us about it. NOTE: The payment method you choose for auto-renewals is no longer the same payment method used for auto-paying expired domain auction orders.

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