Dynadot Help

Currency & Payment Options

• How do I select the auto-renew payment method for a group of domains?

  Setting up auto-renew for your domains can ensure you never lose a domain! When auto-renew is set up, our system will take care of the renewal for you 15 days before the domain's expiration date. However, for the auto-renewal to be successful, you must have an up-to-date payment method selected. To select a payment method for a group of domains, please follow these steps: Sign in to your Dynadot account. Click “My Domains”, then “Manage Domains” from the left-side menu bar. Check the boxes next to the domain names for which you want to set the auto-renew payment method. To select all your domains, check the box at the top of the frame. Click "Bulk Action", then select "Renew Options". Select "auto-renew" from the drop-down menu on the new page and choose your currency and payment method. Click "Save Settings" when you are finished. At the moment, there are only two payment types used for auto-renewals. You can choose account credit or a credit card. You will need to make sure your credit card is up-to-date or that you have enough account credit to cover future auto-renewal orders. If we cannot process your payment, then your domain will not be renewed and you will receive an email from us about it. NOTE: The payment method you choose for auto-renewals is no longer the same payment method used for auto-paying expired domain auction orders.

• How do I select the default payment method for auto-renewed domains?

  Setting up auto-renew for your domains can ensure you never lose a domain! When auto-renew is set up, our system will take care of the renewal for you 15 days before the domain's expiration date. However, for the auto-renewal to be successful, you must have an up-to-date payment method selected. To select a payment method for your auto-renewed domains, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar, and click "Domain Auto-Renew" on the right. Click the "Domain Auto Renew" link. Select "auto renew" from the top drop-down menu. Then click the blue "Save" button. There are two payment types that you can use for auto-renewals: account credit or credit card. The default for all accounts is account credit. If you want to use credit card, you can either select an existing card or enter a new one in the "Select your default auto-renew payment method and currency" section*. If you want to use account credit and it is not already selected, you can select it from the drop-down.** To apply your auto-renewal payment method changes to any existing auto-renewals, check the "Apply to all auto-renew domains, websites, and website builders" option. Then click the blue "Save" button to save all changes. *If you are using a credit card for your auto-renewals, you will need to make sure your credit card is up-to-date and you may want to take note of the expiration date. **If you are using account credit for your auto-renewals, you need to make sure that you have enough credit to cover your auto-renewals and you must add account credit in the same currency as your preferred currency. For example, if you prefer to pay in Euros and have an account balance that is in Euros, but your preferred currency is set to USD, your auto-renewal order will not go through. If we cannot process your payment, then your domain will not be renewed and you will receive an email from us about it. The payment method you choose for auto-renewals is not the same payment method used for expired domain auction auto-pay orders.

• How do I pay in British Pounds (GBP)?

  To pay in British Pounds, select "British Pound GBP (£)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into British Pounds. To complete your payment in British Pounds, you will need to use PayPal. After you add your item to the cart, you can select Paypal as your payment method. After you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use British Pounds as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set British Pounds as your preferred currency In your Dynadot account.

• How do I edit an existing credit card?

  To edit an existing credit card in your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar and click "Credit Cards" on the right. Under the "Name" column, click the link associated with the credit card you want to edit. Edit your credit card information in the provided form. Press the "Save" button to save your changes. You can also choose to add another credit card or delete a credit card on this same page. Looking for another way to pay? Check out our list of payment options and currencies.

• How do I select the auto-renew payment method for an individual domain?

  Setting up auto-renew for your domains can ensure you never lose a domain! When auto-renew is set up, our system will take care of the renewal for you 30 days before the domain's expiration date. However, for the auto-renewal to be successful, you must have an up-to-date payment method selected. To select a payment method for an individual domain, please follow these steps: Sign in to your Dynadot account. Click “My Domains”, then “Manage Domains” from the left-side menu bar. Click on the domain you wish to edit. In the "Renew Option" row, click "manage". Select "auto-renew", and click the 'save settings' button. You can also set a payment method for group of domains. At the moment, there are only two payment types used for auto-renewals. You can choose account credit or a credit card. You will need to make sure your credit card is up-to-date or that you have enough account credit to cover future auto-renewal orders. If we cannot process your payment, then your domain will not be renewed and you will receive an email from us regarding the failed payment. NOTE: The payment method you choose for auto-renewals is no longer the same payment method used for auto-paying expired domain auction orders.

• What payment methods do you accept?

  We accept payments through the following methods: Credit Card Debit Card Paypal Skrill (Moneybookers) Alipay eCash Bank Wire Money Orders Cashier's Checks Personal Checks We accept payments in the following currencies: US Dollars (USD) Euros (EUR) Chinese Yuan (CNY) Canadian Dollars (CAD) Mexican Pesos (MXN) Real Brasileiro (BRL) You can also pay for orders with account credit once you've added it. If you're planning to spend more than $500 with us, we recommend prepaying into your account to get our discounted bulk pricing or super bulk pricing ($5000 or higher spending required). A list of payment methods (with full details) can also be found on our Payment Options page. NOTE: Not all payment methods can be used with all currencies.

• How do I know how much I need to prepay to reach the next pricing level?

  Dynadot has three different pricing levels: Regular, Bulk, and Super Bulk. Each pricing level is based on your annual spending with us. Both Bulk and Super Bulk pricing offer customers discounted pricing and other benefits. The easiest way to get to a certain pricing level and immediately reap the benefits is by prepaying into your account. To get to Bulk Pricing, you need to have $500 in annual spending and Super Bulk Pricing requires $5,000 in annual spending. You can see what your annual spending amount is by logging in to your Dynadot account and look at the "Spending in the last year" section directly from the summary page. Then, you can prepay the amount you need to reach either $500/year or $5,000/year. Once your prepay order is complete, you will see your "Price Level" updated under that same "Info" section and you will immediately have access to the discounted pricing and other benefits of that pricing level.

• How do I know if I have account credit?

  To view your account credit, please follow these steps: Sign in to your Dynadot account. Your "Summary" page will show your current balance next to the $ icon at the top. Choosing account credit as your payment method is the fastest way to register domains. Want to add account credit to your Dynadot account? Prepay now!

• How do I pay using Alipay?

  If you want to pay in Chinese (CNY/RMB) currency using Alipay, please follow these steps: Log into your Alipay account. If the remaining balance is sufficient, you can use the remaining balance in your Alipay account to pay. If you do not have enough balance in your Alipay account, you can choose to pay through online banking. As shown in the picture, you first choose a bank where you want to pay the order from. After you choose the bank and click "Next", Alipay will redirect you to your online banking. There you need to enter your card number, verification code and password to confirm the payment.

• I forgot to click on the link to PayPal, Skrill, or Alipay after I submitted my order. How do I complete my payment?

  When you choose PayPal, Skrill, or Alipay as your payment method, you are given a payment link after you submit your order. In order to complete your payment and, thus, have your order complete, you need to click on the link provided on the "Order Receipt" page. If you forget to do this and close the page, you can also find the payment link in your Dynadot account by following these instructions: Sign in to your Dynadot account. You should see your open orders listed on your "Summary" page. Please click it. Click "Edit", then "Payment Link". This will generate a PayPal, Skrill, or Alipay's pop-up where you can complete your payment.

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