Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Currency & Payment Options

  • What is the mailing address for mailing money orders?

    You can send your money order or cashier's check to: Dynadot, LLC PO Box 345 San Mateo, CA 94401 US Make your money order or cashier's check payable to Dynadot, LLC. NOTE: You must create an order in your Dynadot account before sending the cashier's check or money order. Please include the order ID number when you send it as well. See all our payment options.

  • How do I set my preferred currency?

    USD is the default currency for all accounts. If you are planning to use a currency other than USD as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments*, you will need to set it up as your preferred currency. To change your preferred currency, please follow these steps: Sign in to your Dynadot account. Select "Account Settings" from the "My Info" drop-down menu. Find the "Account Options" section. You will see "Select Your Currency" listed there. Choose the currency you want to use from the drop-down menu. Click on the "Save Options" button to save your changes. *NOTE: We offer the following automatic payments: Domain auto-renew Expired Auction auto-pay Backorder auto-pay Website Builder auto-renew Web Hosting auto-renew What currencies does Dynadot accept?

  • How do I pay in Real Brasileiro (BRL)?

    To pay in BRL, select "Real Brasileiro BRL (R$)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into BRL. To complete your payment in BRL, you will need to use eCash. After you add your item to your cart, you can select eCash as your payment method. Then, after you hit "Submit Order" on the payment page, we will provide you with a link to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use BRL as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set BRL as your preferred currency in your Dynadot account.

  • How do I pay in Canadian Dollars (CAD)?

    To pay in CAD, select "Canadian Dollar CAD ($)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into CAD. To complete your payment in CAD, you will need to use PayPal. After you add your item to your cart, you can select PayPal as your payment method. Then, after you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use CAD as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set CAD as your preferred currency in your Dynadot account.

  • What is account credit and what can it be used for?

    Any Dynadot customer can prepay money into their account. This then becomes what we call account credit. Account credit can be used towards any purchase at Dynadot. There are a few reasons why you may want to prepay some account credit into your Dynadot account: Faster processing of orders because it eliminates potential delay from other payment method processing. To reach the required spending of $5 to bid in our Expired Auctions, purchase a domain for sale in our Domain Marketplace, or place a drop catch request in our Domain Backorders. To instantly qualify for our Bulk domain pricing ($500 spending required in the last 365 days). To instanly qualify for our Super bulk domain pricing ($5000 spending required in the last 365 days). In addition, Dynadot account credit never expires! Not sure if you have any account credit? Find out how to see if you have account credit.

  • How do I pay in Mexican Pesos (MXN)?

    To pay in MXN, select "Pesos Mexicanos MXN (MX$)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into Pesos. To complete your payment in Pesos, you will need to use PayPal. After you add your item to your cart, you can select PayPal as your payment method. Then, after you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use Pesos as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set MXN as your preferred currency in your Dynadot account.

  • I have sufficient funds in my PayPal account, but why am I still unable to pay?

    We are not sure of the exact reason. Some users have reported that for some PayPal accounts, PayPal has set the spending limit of an account to $0.00 until the account is verified with a credit card or bank account. We recommend contacting PayPal for the exact reason why. Learn more about using PayPal at Dynadot

  • Why did I receive a Credit Card Problem email? I called my credit card company and they assured me that the charge went through.

    While your credit card company can confirm the charge now, it will not appear on your bill because the charge did not go through on our end. There are a number of reasons why we may not have been able to charge your card: The address you entered for the card does not match up with the billing address of the card. The zip code does not match up. The cvv code you entered for the card does not match up. (This is the three digit code on the back of the card or the four digit code on the front of American Express cards.) Please sign in to your Dynadot account and correct your credit card information. Then try charging your card from within your Dynadot account to see if it goes through. If you wish to use a different credit card instead, you can edit your payment and enter a different credit card or even choose a completely different payment option to pay for your order.

  • What currencies does Dynadot accept?

    Dynadot accepts the following currencies: US Dollars (USD) British Pounds (GBP) Euros (EUR) Chinese Yuan (CNY) Canadian Dollars (CAD) Mexican Pesos (MXN) Brazilian Real Brasileiro (BRL) Indian Rupees (INR) You can select your preferred currency by hovering over USD ($) on the top of our website. You will see British Pound (£), Euro EUR (€), 人民币 CNY (¥), Canadian Dollar CAD (C$), Pesos Mexicanos MXN (MX$), Real Brasileiro BRL (R$), and Indian Rupee INR (Rs.) as options. Once you have selected the currency you want, our website will show all pricing in that currency. If you select GBP as your currency, you will be able to complete your payment using either PayPal or credit card (VISA/Mastercard only). If you select EUR as your currency, you will be able to complete your payment using PayPal, Skrill (Moneybookers), or credit card (VISA/Mastercard only). If you select CNY as your currency, you will be able to complete your payment using Alipay. If you select CAD as your currency, you will be able to complete your payment using either PayPal or credit card (VISA/Mastercard only). If you select MXN as your currency, you will be able to complete your payment using PayPal, eCash, credit card (VISA/Mastercard only), or bank transfers from SPEI, BBVA, Bancomer. If you select BRL as your currency, you will be able to complete your payment using eCash, credit card (VISA/Mastercard, Discover, JCB), or bank transfers from Itau, Banco do Brasil If you select INR as your currency, you will be able to complete your payment using only bank transfers from UPI. NOTE: USD is set as the default currency for all accounts. If you are planning to use any other currency for your preferred payment method, especially if you plan to add account credit in another currency, you need to adjust your default currency settings. If, for example, you have account credit in Euros and wish to use it towards an automatic payment such as an auto-renewal, but your default currency is set to USD, the auto-renewal will not be able to complete. Setting your preferred currency will make sure that it automatically shows when you sign in to your Dynadot account.

  • How do I pay in Euros (EUR)?

    To pay in Euros, select "Euros EUR (€)" from the drop-down at the top right of our website (you will see other currency options there as well). This will change all of our pricing into Euros. To complete your payment in Euros, you will need to use PayPal or Skrill (Moneybookers). After you add your item to the cart, you can select either of those as your payment method. After you hit "Submit Order" on the payment page, we will provide you with a link to PayPal or Skrill to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use Euros as your preferred payment method (especially if you are going to use it for your account credit to cover any automatic payments), you will need to set Euros as your preferred currency in your Dynadot account.

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