Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Currency & Payment Options

  • Why did your Euro pricing, CNY pricing, Canadian Dollar pricing and/or Mexican Pesos pricing suddenly change?

    When we increase or decrease prices in USD, we try to give our customers advanced notice. If you are purchasing in any other currency; however, you may notice fluctuations happening more randomly. This is because we try to adjust our non-USD pricing based on the fluctuations of that currency against the US Dollar. This includes the follow currencies: Euros (EUR) Chinese Yuan (CNY) Canadian Dollars (CAD) Mexican Pesos (MXN) How do I set my preferred currency? What payment methods do you accept?

  • How do I pay in Real Brasileiro (BRL)?

    To pay in BRL, select "Real Brasileiro BRL (R$)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into BRL. To complete your payment in BRL, you will need to use eCash. After you add your item to your cart, you can select eCash as your payment method. Then, after you hit "Submit Order" on the payment page, we will provide you with a link to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use BRL as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set BRL as your preferred currency in your Dynadot account.

  • How do I pay in Canadian Dollars (CAD)?

    To pay in CAD, select "Canadian Dollar CAD ($)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into CAD. To complete your payment in CAD, you will need to use PayPal. After you add your item to your cart, you can select PayPal as your payment method. Then, after you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use CAD as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set CAD as your preferred currency in your Dynadot account.

  • What is account credit and what can it be used for?

    Any Dynadot customer can prepay money into their account. This then becomes what we call account credit. Account credit can be used towards any purchase at Dynadot. There are a few reasons why you may want to prepay some account credit into your Dynadot account: Faster processing of orders because it eliminates potential delay from other payment method processing. To reach the required spending of $5 to bid in our Expired Auctions, purchase a domain for sale in our Domain Marketplace, or place a drop catch request in our Domain Backorders. To instantly qualify for our Bulk domain pricing ($500 spending required in the last 365 days). To instanly qualify for our Super bulk domain pricing ($5000 spending required in the last 365 days). In addition, Dynadot account credit never expires! Not sure if you have any account credit? Find out how to see if you have account credit.

  • I paid by bank wire, why was the amount added to my account less than the amount I sent you?

    If a wire needs to pass through an intermediate bank to reach our account, sometimes that bank charges a fee to process the wire transfer. This is especially true in the case of international wire transfers. "Every intermediate bank that handles a transaction can take a fee directly out of the wire payload (the assets being transferred) without the account holders knowledge or consent. There is no legislation or technical means to protect customers from this practice. If bank S is the sending bank (or brokerage), and bank R is the receiving bank (or brokerage), and bank I1, I2, and I3 are intermediary banks, the client may only have a contract with bank S and/or R, but banks I1, I2, and I3 can (and often do) take money from the wire without any direct arrangement with the client. Clients are sometimes taken by surprise when less money arrives at bank R. Contrast this with checks, the amount transferred is guaranteed in full, and fees (if there are any) can only be charged at endpoint banks." Wikipedia Reference

  • How do I add another credit card to my Dynadot account?

    To add another credit card to your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Credit Cards" in the drop-down. Click on the "Add Credit Card" button. Enter in your credit card information in the provided form. Press the "Save" button to save your card. You can also choose to edit an existing credit card or delete a credit card on this same page. Looking for another way to pay? Check out our list of payment options and currencies.

  • Where is the price list for all your services?

    You can find prices for our various services on the following pages: TLD Prices page: This page includes all our registration, renewal, and transfer pricing for all top-level domains we support. This page also shows bulk and super bulk pricing discounts. Please note that our restore pricing is only available on the individual TLD's page under the "Domain Information" section towards the bottom of the page. Domain Grace Deletion page: Some of our TLDs have a grace deletion fee. Find out which TLDs support grace deletions, if they have a fee, how much it is, how long the grace period is, and if there is a maximum rate. Domain Privacy page: Find out more about the benefits of our privacy service and how it can protect your personal information at no extra cost provided the Registry allows privacy. Website Builder Prices page: Check out the pricing for our free plan, pro plan, and business plan and find out what great tools each comes with on our prices page. VPS Hosting page: Find out our VPS pricing, as well as more about the product including CPU, RAM, disk space, bandwidth, and uptime. Email Hosting page: Find out about our Email Hosting pricing, as well as more about the product including disk space, uptime, bandwidth, and the number of FTP and email accounts supported. SSL Page: Get pricing for regular SSL and wildcard SSL, as well as info about encryption level, warranty, CA certificate, and browser recognition. Domain Marketplace page: Our domain marketplace includes domains that are at auction as well as domains set for sale by owner. Please visit our marketplace pages to see what pricing is available. Payment Options page: No prices here, but this is the page where you can find out how best to take advantage of our great prices! Plus, you can find out more about what currencies we support.

  • How do I select my default auto-renew setting?

    Setting up default auto-renewals for your domains can ensure you never lose a domain! When auto-renew is set up, our system will take care of the renewal for you 15 days before the domain's expiration date. Choosing this as your default option means that domains added to your account will use this feature. To select auto-renew as your default option, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Domain Defaults" in the drop-down. Click on the "Domain Auto-Renew" link. In the "Auto-Renew Option" section, select "auto-renew" from the drop-down menu. Press the "Save" button to save your changes. You can also select your preferred Auto-Renewal Payment method on this page.

  • How do I select the default payment method for auto-renewed domains?

    Setting up auto-renew for your domains can ensure you never lose a domain! When auto-renew is set up, our system will take care of the renewal for you 15 days before the domain's expiration date. However, for the auto-renewal to be successful, you must have an up-to-date payment method selected. To select a payment method for your auto-renewed domains, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Domain Defaults" in the drop-down. Click the "Domain Auto Renew" link. Select "auto renew" from the top drop-down menu. Then click the blue "Save" button. There are two payment types that you can use for auto-renewals: account credit or credit card. The default for all accounts is account credit. If you want to use credit card, you can either select an existing card or enter a new one in the "Select your default auto-renew payment method and currency" section*. If you want to use account credit and it is not already selected, you can select it from the drop-down.** To apply your auto-renewal payment method changes to any existing auto-renewals, check the "Apply to all auto-renew domains, websites, and website builders" option. Then click the blue "Save" button to save all changes. *If you are using a credit card for your auto-renewals, you will need to make sure your credit card is up-to-date and you may want to take note of the expiration date. **If you are using account credit for your auto-renewals, you need to make sure that you have enough credit to cover your auto-renewals and you must add account credit in the same currency as your preferred currency. For example, if you prefer to pay in Euros and have an account balance that is in Euros, but your preferred currency is set to USD, your auto-renewal order will not go through. If we cannot process your payment, then your domain will not be renewed and you will receive an email from us about it. The payment method you choose for auto-renewals is not the same payment method used for expired domain auction auto-pay orders.

  • How do I delete a credit card from my account?

    To delete a credit card from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Credit Cards" in the drop-down. Check the box next to the credit card(s) you want to delete. Press the "Delete Card" button to delete your credit card. You can also choose to edit an existing credit card or add another credit card on this same page. Looking for another way to pay? Check out our list of payment options and currencies.

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