- I ordered an SSL certificate through Dynadot, do you have my private key?
No, we do not have a copy as your private key is generated with your CSR. If your private key was not saved or has been lost and you need your SSL certificate reissued, please follow these steps: Sign in to your Dynadot account. Select "My SSL" from the left-side menu bar. Find the SSL you want reissued and click on the "Reissue" link. Submit your newly generated CSR under the "New CSR" box and then click on the "Reissue" button. Follow the "Checkout" process to reissue your certificate. You will receive an email once the SSL provider has reissued the certificate to your account.
- How do I renew my SSL certificate?
You can easily renew your Alpha SSL certificate right in your Dynadot account. To do so, please follow these instructions: Sign in to your Dynadot account. Select "My SSL" from the left-side menu bar. Check off the SSL certificate you'd like to renew. If your SSL certificate does not have a check box, then it is not yet eligible for renewal. SSL certificates can only be renewed within 90 days of expiration. Click the "Renew" button. Your SSL renewal will be added to the shopping cart at the top right corner. To check out, click on the shopping cart and then click the "Check Out" button. Follow the check out process to submit your SSL renewal order. Once your SSL certificate has been successfully renewed, you will receive an "Order Finished" email from us. Then, you will need to reinstall your SSL certificate. Why isn't my SSL order processing?
- How do I generate a CSR?
The steps for generating a CSR for your Alpha SSL certificate will vary based on your web server. The best place to start is by visiting AlphaSSL's website and selecting your web server from the provided list. Once you have your CSR, you just need to choose whether you want a regular or wildcard SSL certificate on our SSL page, then enter your CSR, and check out. Once your order has completed, you will need to follow these installation instructions to secure your website.
- What is the difference between regular SSL and wilcard SSL certificates?
Secure Sockets Layer (SSL) facilitates e-commerce by encrypting communication between your customer's browser and your server. We offer two options to help you secure your website: Regular SSL allows you to secure both your https://yourdomain.com and https://www.yourdomain.com versions of your website with 1 certificate. Wildcard SSL allows you to secure all of your website's subdomains beyond just the typical "www". Wildcard SSL also secures the https://yourdomain.com version of your website. Order your SSL certificate
- Can I install my SSL certificate on your Web Hosting?
It depends on which hosting plan you purchase from us. We offer two hosting plans: VPS and Email - as well as our Website Builder (which includes hosting). The only web hosting plan that you can install an SSL certificate on is our VPS hosting as it has its own dedicated IP address. Please note that our Website Builder has a built-in SSL certificate for its e-commerce shopping cart, which is available through our business plan.