Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Help>Account Management

Account Management

  • How can I add a note to my domain?

    To add a note to your domain, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Find and click on the domain in which you wish to add a note. A new page will load. Leave your note in the "Domain Note" field located in the "Domain Info" section. Click on the "Add Note" button to save your changes. This note will now appear in the right-hand column of the "Manage Domains" page. You can also select it to appear when downloading your domain list.

  • How can I find my support PIN?

    Sign in to your Dynadot account. Hover over your name (located on the right hand side of the screen). Your PIN number will be below your email address. Here is an example:

  • How do I close my Dynadot account?

    To close your Dynadot account, please email [email protected] from the primary email address on file with your account. NOTE: The account must be completely empty (no active domains, VPS or Email Hosting, SSL certificates, Website Builders, etc.) before it can be closed. If you have active domains, you will need to either transfer them to another registrar, move them to another Dynadot account, or set them to be deleted (which will take 7 days). If you have active web hosting or SSL certificates with us, you will need to let us know to close them down in your email. For our Website Builder, you will need to delete your Website Builder plans from within your Dynadot account.

  • How do I park a domain?

    To park your domain (also known as domain parking), please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select the "Parking" setting from the top drop-down menu. Press the "Park Domain" button to save your changes. Please be aware that it might take some time for your name server changes to propagate.

  • What does the account area look like?

    Well, it's easy to create a free account and see for yourself! But, here are some screenshots of the account management area on our website. Click on the thumbnail image to see the full screenshot. Name Server Setting Screen Shot A screenshot of the name server settings area where customers can set name servers for a domain name. DNS Page Screen Shot A screenshot of the DNS page where customers can set DNS for a domain name. Account Summary Page Screen Shot A screenshot of the account summary area.

  • How can I get a copy of your W-9 form?

    If you are a US customer, you may need a copy of the W-9 form of companies that you have sent money to. W-9 forms are used for tax reporting purposes. The form lists your basic info, type of business (if applicable), and Tax ID or social security number. If you need Dynadot to send you our W-9 form, you can email us at [email protected] with your request. These requests are typically processed within 24 hours.

  • How do I set up domain forwarding?

    What is domain forwarding? Domain forwarding is the process of redirecting a website visitor to another domain name prior to the initial webpage loading. This will prevent the user from visiting the original URL destination, and will instead forward them to a specified web address. To set up domain forwarding on any of your domain names, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select the "Dynadot Forwarding" setting from the top drop-down menu. Enter the URL of the page you wish to forward to, following the format of the example given. Press the "Forward Domain" button to save your changes. Please be aware that it might take some time for your name server changes to propagate.

  • How do I access the website snapshot tool?

    Our website snapshot tool allows you to see what your website homepage looks like. The reason you may want to use this tool is to see if you're seeing a different - cached - version of your website. To see your website's snapshot, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Choose "Snapshot" from the down arrow link to the left of your domain name. A pop-up window will appear showing you a current snapshot of your website.

  • How do I access the IP lookup tool?

    To do an IP lookup, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the down arrow next to the domain name you want to check. Choose "ip lookup" from the list. Your page should look like what is shown below: (click to enlarge) IP Lookup The IP lookup will load in a new browser tab.

  • Do you have reseller accounts available for your services?

    A reseller is a company or person that buys domains from a domain registrar or another domain reseller on behalf of their customers. Often with resellers, the domain you purchase is not owned by you, but is instead owned by the reseller, which is something to be aware of. For many years Dynadot did not offer reseller services. However, we have recently launched a reseller services. For more information please contact our support team and they will direct you to our reseller team.

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