- What is the "Account Lock" feature?
The "Account Lock" feature is a security feature used to prevent anyone from hijacking your domains and/or changing important account information. You are required to verify your identity before the system allows you to unlock your domains and/or change your account details. We recommend adding 2 step verification to your account to further enhance your account and domain security. Please note that if left unlocked, our system will automatically lock it again for your security after 1 hour.
- Why do you need a birthday and secret question and answer from me?
Dynadot takes your account security seriously. This is why we ask you to enter a secret question and answer as well as a "birthday" on your first login. The information you enter should be valid information that you will be able to remember as we will ask for this information during certain account functions such as editing your account info and unlocking your domains. Your "birthday" does not need to be your actual birthday, but should be a date that you will be able to remember. If you do forget it, you'll need to submit a forgot birthday request. Your secret question should be something a stranger would not know about you. For example: Question: favorite food Answer: apple Please note that in the future, your secret answer must be entered exactly as it was when you created it. So, for the example above, "Apple" or "APPLE" would be seen as incorrect by our system. When will I be required to enter my "birthday"? When will I be required to enter my secret answer and question? Forgot your "birthday"? Want to add even more security to your account? Add Google Authenticator and/or SMS Authenticator to your account.
- How do I submit a "Forgot Birthday" request?
Dynadot takes your account security seriously. This is why we ask you to enter a "birthday" on your first login. Your "birthday" is a memorable date that you chose and is not necessarily your birthday. It is required for certain account functions such as editing your account info and unlocking your domains. If you have forgotten your "birthday," you need to submit a "Forgot Birthday" request by following these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Security" in the drop-down. Click on the "Unlock Account" button next to the "Account Lock" section. Click on the "I forgot my birthday" link. Enter the information in the provided form. Press the "Submit Request" button to submit your request. A manager will then contact you via email regarding your request. Please note that it can take up to 2 business days to process your request; however, it is usually faster. You may be asked to send in identification to prove you are the account owner.
- How do I set my domains to auto-renew?
Setting up auto-renew for your domains can ensure you never lose a domain! When auto-renew is set up, our system will take care of the renewal for you 15 days before the domain's expiration date. To set your domain to auto-renew, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you wish to auto-renew. Select "Renew Options" from the "Bulk Action" drop-down menu. On the new page set the drop-down menu to "auto-renew" and choose or enter your desired payment method. Press the "Save Settings" button to save your settings. If our auto-renewal attempt is not successful, we will email you. Then, we will make another attempt every day until the domain expires. This allows you to simply update your payment method and then (as long as your domain has not already expired) our system can complete the domain's auto-renewal. When we are able to successfully create the auto-renewal order, you will receive an email confirmation. You can also use these steps to turn auto-renew off on your domains. By default, all domains are set to have auto-renew off.
- Help! I lost my cellphone or serial number! How do I change my Google Authenticator or SMS settings?
If you lost your cellphone or cannot access your Google Authenticator app, you will need to get your settings reset. To submit your reset request, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Click on either the “Manage Google Authenticator” or Manage SMS Authentication” button. Click on the "Lost Cellphone" link on the new page. Enter the answer to your secret question and provide any additional information below. Please note that your secret question must exactly match what you entered when you created it. Click on the "Submit Request" button to submit your request. A Dynadot team member will review your request before updating your Google Authenticator or SMS settings. We may contact you at your account email if we need to you to provide additional information. Please allow up to 2 business days to process your request.
- How do I change my SMS settings?
If you have already activated your account's SMS settings, and you need to edit your SMS settings, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Unlock your account using the button at the top of the page. Under the "SMS Authentication" section, enter in your Dynadot account password in the "Password" box. Click on the "Disable SMS" button. Click on the "Delete SMS Phone Number” button. Enter in your new cellphone number. Click on the "Set SMS Phone Number" button. Next, click on the “Get SMS Token" button. A 6-digit code will be sent to your cellphone number to ensure you have access to the cellphone number you entered. This test code will expire 1 hour after it is sent. Enter in the SMS test code in the "Enter Token" box. Click on the "Enable SMS" button to save your changes. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Authenticator code? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?
- Someone stole my Dynadot account! How can I get it back?
If this is the first time this has happened to you, we will make a one-time exception and help you get your Dynadot account back once you have proven that you are indeed the true account owner. In regards to any subsequent account break-ins, we cannot help you get your account back since you and you alone are responsible for the security of the account. Dynadot has invested a good amount of effort into maintaining the security of our system. It is the sole responsibility of the creator of the account to keep the account safe and secure. This is clearly stated in our Service Agreement under Part 1, Section 6, Account Security. We urge you to choose a password with a healthy mixture of numbers and letters and change it often to keep your account safe to avoid any account break-ins.
- How can I get a copy of your W-9 form?
If you are a US customer, you may need a copy of the W-9 form of companies that you have sent money to. W-9 forms are used for tax reporting purposes. The form lists your basic info, type of business (if applicable), and Tax ID or social security number. If you need Dynadot to send you our W-9 form, you can email us at firstname.lastname@example.org with your request. These requests are typically processed within 24 hours.
- When will I be required to enter my "birthday"?
The first time you login to your Dynadot account, we ask you to set up a "birthday," which does not need to be your actual birthday, but should be a date that you will be able to remember. This is a part of our account security. You will be asked to enter your "birthday" whenever you want to unlock your account. Reasons for unlocking your account include editing your account info and unlocking your domains. In addition to your "birthday," we also have options to add SMS Authentication and/or Google Authenticator, which we recommend doing to increase your account and domain security. Please note that if you forget your "birthday," you may be required to submit identification.
- How do I sign up for a new Dynadot account?
Thanks for asking! There are two ways you can create a new Dynadot account: Visit our Create Account page and fill out the form. Create an order on our website and the system will prompt you to create an account if you do not already have one. Not sure what to order? We've got plenty to choose from! Register your dream domain Transfer a domain you already own to us Preorder a domain that hasn't even launched yet! Shop our domain market where you can buy and sell, bid on, or catch your next domain! Build your website - check out our easy-to-use and fully customizable Website Builder templates (the first page is free!) Purchase one of our web hosting plans - we've got VPS! Secure your website with SSL Like Dynadot on Facebook Follow Dynadot on Twitter Follow Dynadot on LinkedIn Follow Dynadot on Google+ Follow Dynadot on Pinterest Check out the Dynadot Blog