- When will I be required to enter my SMS Authentication code?
SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend adding it as a part of your account security. You will be required to enter your SMS Authentication code at the following places: Login: If you are not also using Google Authenticator, you will be asked to enter an SMS code at login after your username and password. (However, if you are using Google Authenticator and SMS Authenticator, you will only be asked to enter your Google Authenticator token code at login.) Unlocking Your Account: You are also required to enter your SMS code when you unlock your account. This will be the true even if you also use Google Authenticator because in that case, you will be asked to enter both codes along with your birthday. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. Lost your cellphone? Forgot your birthday?
- I lost the password for my Dynadot account. Help!
If you have lost or forgotten your Dynadot username or password, please follow these steps: Go to Dynadot.com. Click on the "Sign in" link at the top of the page. Click on the blue "Forgot your username or password?" link. Enter the email address on file for your account as well as the username (username is optional). Press the "Look Up" button. NOTE: For this function to work, you must enter the email address associated with your Dynadot account. Our system will not email you if you have entered the incorrect email address.
- How can I add domains I have registered with other Registrars to my Dynadot account?
Dynadot users now have the option to view domains registered elsewhere in their Dynadot accounts. To use this new feature, please follow the steps below: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the gear icon next to the page title. Find the "Display "Other Registrars" tab" drop-down located at the top of the page and select "Yes" Press the "Save" button to save your changes. You will be directed back to the "Manage Domains" where the "Other Registrar" tab will now be visible. Press the blue "Add Domains" button and paste in your list in the box provided. Press the blue "Add Domains" button to save.
- How do I know if I've received any new messages?
Dynadot users can easily send messages to each other right in their accounts. All you need is the receiver's forum name (which is different than their username). To check if you have received any new messages, please follow these steps: Sign in to your Dynadot account. Look for the envelope icon at the top of the page. If you have any new and/or unread messages, a number will be displayed here. To view your messages, click on the envelope icon and go to "Inbox." We will also notify you by email when you have received a new private message.
- How do I turn on the "Account Lock" feature?
The "Account Lock" feature is on by default for your security. If you turned it off and want to turn it back on, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Click on the "Lock Account Now" button. Please note that if you leave your account unlocked, our system will automatically lock it again for your security after 1 hour.
- When will I be required to enter my Google Authenticator token code?
Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. Once you've added it to your account, you will be required to enter your Google Authenticator token along with your username and password when you login to your Dynadot account. You will also be required to enter it anytime you unlock your account. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. If you are using both Google Authenticator and SMS Authentication, you will need to enter both along with your "birthday" to unlock your account, but at login you will only be required to enter your Google token code after your username and password. Lost your cellphone? Forgot your birthday?
- How do I unlock my account?
To unlock your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Press the “Unlock Account” button. To unlock your account, you must enter your "birthday," which is a date you chose when you created your account (not necessarily your actual birthday). If you have Google Authenticator and/or SMS authorized for your account, you will also need to enter your token code (Google Authenticator) and/or SMS code. Click on the "Unlock Account" button. Your account will be unlocked for 1 hour before our system automatically locks it again for your security. While the account is unlocked, you will be able to change important account information. If you do not remember your "Birthday," you can use the "Forgot Birthday" button on the Account Lock page to submit a request for help. If you lost your cellphone and no longer have access to your Google Authenticator and/or SMS, you can let us know by clicking "Lost Cellphone" on the Account Lock page.
- How do I send a private message to another Dynadot user?
All you need to send a message to another Dynadot user is their forum name (which is not the same as their username) and a Dynadot account of your own! To send a message directly to another Dynadot user, please follow these steps: Sign in to your Dynadot account. Click on the envelope icon at the top of the page. Click on the "Compose" link in the sub-menu. Enter in the user's forum name, a subject line, and your message. Click on the "Submit" button to send your message. They will be notified of your message when they sign into their account (the envelope will show the number of unread messages) as well as by email. You can see any messages or replies sent to you by once again clicking on the envelope and going to "Inbox." You can see your sent messages in "Outbox."
- How do I close my Dynadot account?
To close your Dynadot account, please email email@example.com from the primary email address on file with your account. NOTE: The account must be completely empty (no active domains, VPS or Email Hosting, SSL certificates, Website Builders, etc.) before it can be closed. If you have active domains, you will need to either transfer them to another registrar, move them to another Dynadot account, or set them to be deleted (which will take 30 days). If you have active web hosting or SSL certificates with us, you will need to let us know to close them down in your email. For our Website Builder, you will need to delete your Website Builder plans from within your Dynadot account.
- How do I create a smart domain folder?
Smart folders can help you organize your domains and easily change settings for multiple domains at once. To create a smart folder, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Folders" in the drop-down. Click on the "New Folder" button to create a new folder. Enter the folder name in the provided field. Press the "Save Folder" button to create your smart folder. Learn how to add or remove domains to your smart folder, set Whois records, name servers, renew options, and transfer locks.