DYNADOT HELP
Advanced Hosting (No Longer Available for Purchase)
- How do I create an A Record in my cPanel Advanced Hosting plan?
To create an A record in cPanel, please follow these steps: Sign in to your cPanel account. Under the "Domains" section, click on the "Simple DNS Zone Editor" icon. Select your domain from the drop-down menu. In the "Add an A Record" section, type in the name and address you wish to use. Press the "Add A Record" button to save your changes. Please note that we no longer offer our Advanced Hosting product. If you are looking for a hosting product that offers cPanel, you can use our VPS Hosting, which allows you to add cPanel as well as other templates.
- How do I set up Google Apps to work with my Advanced Hosting account?
To set up Google Apps to work with your Advanced Hosting plan, please follow these steps: Log into your cPanel account. In the "Mail" section, click on the "MX Entry" icon. Select a domain from the drop-down menu. In the "Add New Record" section, enter your MX records as specified by Google Apps. For your domain MX record, click on the "Edit" link. Change the Priority to a higher number than your Google Apps MX records and click on the "Edit" button. Please note that we no longer offer our Advanced Hosting product. If you are looking for a hosting product that offers cPanel, you can use our VPS Hosting, which allows you to add cPanel as well as other templates.
- How do I install WordPress on my Advanced Hosting account?
To install WordPress on your Advanced Hosting account, please follow these steps: Sign into your cPanel account. Under the "Software/Services" box, click on "Fantastico Deluxe". Look for "Blogs" on the left-hand side navigation menu. Under "Blogs", click on "WordPress". Click on the "New Installation" button. Choose your installation directory and enter an administrator username and password. Click "Finish Installation". NOTE: Please keep a record of your username, password, and bookmark of the Admin Area URL for future reference. Please note that our Advanced Web Hosting product has been discontinued and can no longer be purchased. If you are looking for web hosting that supports WordPress, our VPS Hosting offers easy WordPress installation.
- How do I create a CNAME in my cPanel Advanced Hosting plan?
To create a CNAME in cPanel, please follow these steps: Sign in to your cPanel account. Under the "Domains" section, click on the "Simple DNS Zone Editor" icon. Select your domain from the drop-down menu. In the "CNAME" section, type in the name and CNAME you wish to use. Press the "Add CNAME Record" button to save your changes. Please note that we no longer offer our Advanced Hosting product. If you are looking for a hosting product that offers cPanel, you can use our VPS Hosting, which allows you to add cPanel as well as other templates.
- I have uploaded my files to my Advanced Hosting account, but why do I get a HTTP 403 - Forbidden error?
In most cases, this is because your index.html or index.php file is in the wrong place. It should be in the public_html folder. To check if these files are in the public_html folder, please follow these steps: Sign into your cPanel account. Under the "Files" box, click on the "File Manager" icon. Choose "Web Root" in the pop-up window and click "Go". Click on the "public_html" folder. If your index.html or index.php file is not there, you will need to move it here, including any other relevant files and folders needed by that file. NOTE: These steps apply to your main domain. If this is an add-on domain, your index file will go in the "Document Root" specified when adding the add-on domain to your account. This is typically public_html/[yourdomain.com]. Please note that we no longer offer our Advanced Hosting product. If you are looking for a web hosting product, we offer VPS Hosting and Email Hosting.
- Where can I find my FTP settings in your Advanced Hosting?
To upload your files using FTP, please use the following steps: Sign in to your cPanel account. Find the "Files" section and click on the "FTP Accounts" icon. Choose the FTP account you wish to use and then click the "Configure FTP Client" link. You should see all your FTP information listed there. Choose the FTP client you would like to use. You can view the instructions by clicking on the "Instructions (new window)" link. Please note that we no longer offer our Advanced Hosting product. If you are looking for a hosting product that offers cPanel, you can use our VPS Hosting, which allows you to add cPanel as well as other templates.
- How can I set up my Advanced Hosting email to work with my iPad?
To set up your Advanced Hosting email on your iPad, please follow these steps: First, retrieve your POP and SMTP settings in your cPanel account. Sign in to your cPanel account. Click on the "Email Accounts" icon under the "Mail" section. Find your email account and select "Configure Email Client" from the "More" drop-down menu. Use the "Non-SSL Settings" information. Next, grab your iPhone. Find and click on the "Settings" app on your iPad. Click on the "Mail, Contacts, Calendars" section and then click on the "Add Account..." button. Scroll down and choose "Other". Under the Mail section, click on the "Add Mail Account" button. Enter the Name, Address, Password, and Description (it should show an example) and then hit the "Next" button. At the very top, make sure you choose the "POP" section. Enter the Incoming Mail Server host name, username, and password. Press the "Save" button. Enter the Outgoing Mail Server host name, username, and password. While your iPad lists this information as "Optional", it is needed for your Dynadot email to work. Press the "Save" button. A pop up window will appear stating "Cannot Verify Server Identity". This is okay, press 'continue'. After what will likely be a bit of a wait, your iPad may appear frozen, the same window will appear again. Press 'continue' a second time. The window should disappear quickly after this and return you to the page where you began. Send yourself a test email, you should now receive it on your iPad. NOTE: If a pop-up window appears asking to continue without an SSL certificate, choose "Yes" and it will continue verifying. The pop-up window may come up more than once. Once the settings have finished verifying, you should be able to send an receive email from your iPhone. Please note that we no longer offer our Advanced Hosting product. If you are looking for a web hosting product, we offer VPS Hosting and Email Hosting.
- How do I order your Advanced Web Hosting?
You may have noticed mention of our Advanced Hosting in certain places on our website. As of 2014, we no longer offer our Advanced Web Hosting product. If you are already using our Advanced Hosting for your website, your website will not be affected. We simply are no longer offering new Advanced Hosting plans. We do still offer Email Hosting (formerly known as Basic Hosting), which is for simple, static HTML websites (it does not support cPanel) and VPS Hosting, which offers users the benefit of a dedicated server without the cost. You can also add cPanel and WordPress to VPS Hosting, though it is for more advanced users. In addition, we now offer an easy-to-use Website Builder. Our website builder is even free to get started! It offers one free page, eight fully customizable templates to choose from, and all the tools you need to create a beautiful website. You can also choose to upgrade for more features, and the Pro or Business upgrade comes with a free domain!
- Where can I find my Advanced Hosting cPanel username?
To find your cPanel username, please follow these steps: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar. Under the "Hosting List" section, click on the name of your website (should be a blue link). The username will be listed next to "cPanel Username". Please note that we no longer offer our Advanced Hosting product. If you are looking for a hosting product that offers cPanel, you can use our VPS Hosting, which allows you to add cPanel as well as other templates.
- How do I upload my files to my Advanced Hosting area in cPanel using a web browser?
To upload your files in your cPanel account, please follow these steps: Sign in to your cPanel account. Find the "Files" section and click on the "File Manager" icon. Select the directory you want to open and the domain from the drop-down menu, then press the "Go" button. Click on the "Upload" icon in the main menu to add your files. If you would like to add your files to a specific folder, double-click the folder and then click on the "Upload" icon. Please note that we no longer offer new Advanced Hosting accounts, but we will continue to support this product for our customers that already have it.
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