- I won an Expired Auction domain, but my order was cancelled because the original owner renewed. How did this happen?
The original registrant normally has a Renewal Grace Period of 40 days to renew even if the domain is won in our Expired Domain Auctions. If the domain is renewed within that grace period, the Expired Auction order will be cancelled and the payment will be refunded. We understand other registrars have different policies, but we like to be fair to both parties. We give the original owner a full 40 days to recover their domain just in case they overlooked it.
- Do you have a limit to the number of backorder requests that can be submitted?
No, we do not limit the number of backorders that can be requested. We used to have a limit, but we have since removed it, so anyone can place as many backorders as they would like. Check out what's about to drop and make your request on our backorder page now! Learn more about our backorders Learn how to place a backorder request
- Where can I see a list of domain backorders I have requested?
To view a list of your pending domain backorder requests, please follow these steps: Sign in to your Dynadot account. Select "My Marketplace" from the left-side menu bar and "Backorder Requests" in the drop-down. Your backorder request(s) are listed on this page. You can also remove a backorder request on on this page if you are no longer interested. Learn more about our backorders Learn how to place a backorder request
- How do I remove a backorder request for a pending delete domain?
You should be able to remove a backorder request on a pending delete domain in our drop catch as long as the domain has not yet dropped. To remove a backorder request for a pending delete domain, please follow these steps: Sign in to your Dynadot account. Select "My Marketplace" from the left-side menu bar and click "Backorder Requests" from the drop-down. Check the box next to the domain name(s) you wish to cancel. Press the "Delete Request" button to cancel your backorder request. Please note that when you placed your backorder, you agreed to pay for it. Any backorder requests that you do not remove will require payment or you risk being banned from our auctions. Learn more about our backorders or how to place a backorder request.
- Is the domain I won in the Expired Auction renewed?
Yes, the expiration date is extended by one year when you win a domain through our Expired Auction. For instance, if the domain expired on February 1, 2018, the new expiration date would be February 1, 2019.
- What is a domain marketplace?
A domain marketplace is a platform where you can buy and sell domains. Sellers can list their domains for sale at a certain price or at "make offer" and buyers can either purchase or make an offer on a domain they want. Domain marketplaces can be a great way to find a good domain name that you won't be able to find by doing a simple domain search. The prices are higher in a domain marketplace, but they vary depending on the value of a domain. Ready to find your next great domain? Check out our domain marketplace or learn how to list your domains for sale in it. We also have two other great places to find domains: Expired Auctions and Backorders.
- How do I view my Marketplace listing?
Our Marketplace is the place to buy and sell domains! Once you've set your domain for sale, you can easily view your listing from within your Dynadot account without having to try and find it on our Marketplace page. To view your listing, please follow these steps: Sign in to your Dynadot account. Select “My Marketplace” from the left-side menu bar, then click "Active listings". In the "Quick Info" column, click on the "view listing" link. Your marketplace listing will open up in a new window. To make changes to your listing, you can edit it by clicking on the domain under the "Domain Name" column.
- Do you have a backordering service?
Yes, we have an awesome domain backorder service available in our marketplace! We offer backorders on the following top-level domains: .COM, .NET, .ORG, .CO, .TV, .CC, .US, .BIZ, and .INFO. You can place a domain backorder request for a domain that is pending deletion if you have completed at least one successful order with us in the last 365 days and haven't been banned from our auctions. If you don't qualify for the former, you can prepay into your account now. You will also need to set your marketplace default payment settings in your account. After you place a domain backorder, we will try to catch the domain as it drops, but we cannot guarantee that will catch it for you. If we do catch it and you're the only person who placed a backorder request, then an order will be created for you and you will have 48 hours to pay for the domain. Then, the domain will be placed in your account once your order is complete. If you do not pay for the domain, you will be banned from our auctions. In the case of multiple backorder requests, there will be a private 3-day auction. Have your eye on a domain, but don't see it in our backorders yet? Add it to your domain watch list! Learn more about domain backorders Remove a backorder request you've placed See a list of the backorders you've requested Find out how to place your bid in our 3-day closed backorder auction
- Is the domain I won in the User Auction renewed?
No, domains that are won in our User Auctions are NOT renewed as part of the purchase. If you would like to renew the domain, this would not be included in the cost of the auction.
- How do I bid on a User Auction?
Dynadot now offers User Auctions! Domains listed in our User Auctions have been listed by Dynadot users themselves! To place a bid in a User Auction, please follow these steps: Sign in to your Dynadot account. Find the domain you want to bid on on the "User Auctions" page, under the "Aftermarket" section of our site. Click on the domain name itself. In the price box, enter your proxy bid amount. Check the box below to acknowledge that you will pay for this auction if you win and to acknowledge that you agree to our Service Agreement. Press the "Place Bid" button to place your bid. NOTE: If a bid is placed in the last 5 minutes of the auction, the auction time will be extended for another 5 minutes. This can happen up to 20 times before the auction's final "end time" is set. Domains won in our User Auctions will be placed in "Buy Lock" status for 30 days. Please note that domains won in our User Auctions will not be renewed with the order, and any renewal cost would not be included in the final price.